4 of 4 Customer Retention Jobs in Scotland

Scotland, serving businesses across the UK. We deliver comprehensive voice, data, and mobile solutions directly to our business customers, underpinned by The Zenergi Group's strong reputation for exceptional customer service, evidenced by our outstanding 97.5% customer retention rate. We are experiencing exciting growth within our channel business, working collaboratively with other telecoms providers, IT companies … motivated and results-oriented Partner Account Manager to join our expanding team. About the Role: As a Senior Account Manager at DB Comms, you will be instrumental in securing customer retention as well as growing revenues by suggestion upgrades or cross selling products that align to your customers requirements, allowing you to deliver our comprehensive suite of … business development skills, capable of working independently and as part of a collaborative team. Key Responsibilities Relationship Management : Develop and maintain strong, long-term relationships with key stakeholders within customer and partner organisations. Partner Enablement : Understand partner business models and develop tailored enablement plans, including product training, sales support, and marketing resources, to ensure their success in selling DB More ❯

and prospecting. • Build trusted customer relationships, addressing challenges with tailored solutions. • Acquire new clients via presentations, cold calling, and event attendance. • Ensure smooth onboarding and long-term client retention through strategic relationship management. • Present additional products and services to drive client growth. • Collaborate with cross-functional teams to align on goals and client needs. • Report on activities More ❯

as and when needed Demonstrate change leadership and a personal resiliency to adapt to emerging trends Demonstrate awareness of how to leverage technology to drive efficiency and a positive customer experience Demonstrate a strong track record of proactive succession planning and building high-performing leadership teams Demonstrate innovative and strategic thinking, bringing creative solutions to complex problems Provide credible … to reach strategic business goals Experience leading global teams across diverse cultures and geographies Experience leading managers of other managers Excellent project, leadership, facilitation and interpersonal skills Understand global customer acquisition and retention strategies and ensure global HR programs (e.g., incentives, performance, learning) are aligned Excellent oral and written communication skills, including the ability to organize and More ❯

new business opportunities to drive profitable growth within the sector Implement national sales strategies at a local level to achieve performance targets Deliver KPIs including volume, revenue, gross margin, customer retention, and re-contracting Develop long-term relationships with key customers and internal stakeholders to maximise opportunities Proactively manage your sales pipeline including prospecting, renewals, and pricing More ❯