Remote Technical Support Engineer - Remote EMEA
- Hiring Organisation
- The Factory
- Location
- West lothian, United Kingdom
production environments, including hardware, operating systems, networks (firewalls/load balancers), and cloud platforms like AWS, Azure, or Google Cloud. Excellent written and verbal communication skills. A genuine desire to help people and advocate for customer success. A strong diagnostic instinct—the ability to investigate and solve problems calmly … effectively in real time. A capacity to rapidly learn new technical skills and adapt to emerging technologies. Strong teamwork skills and sound judgment on when to seek help or collaborate. Nice to Have Experience with AI/ML or enterprise software (especially B2B SaaS) that complements Factory ...