14 of 14 Support Analyst Jobs in Scotland

IT Support Analyst – Edinburgh Hybrid | Permanent | Excellent Benefits | Career Development Lorien is proud to be partnering with a leading organisation in the scientific and technology sector, currently seeking an IT Support Analyst to join their Edinburgh-based team. This is a fantastic opportunity for someone with strong 1st and 2nd line support experience who’s … play a key role in supporting users, maintaining systems, and contributing to projects that drive innovation and operational excellence. What You’ll Be Doing Providing first and second line support for desktops, laptops, mobile devices, and core business applications. Supporting Microsoft 365, Active Directory, and other enterprise platforms. Assisting with user onboarding, device deployment, and system configuration. Maintaining network … Delivering excellent customer service and clear communication across all levels of the business. What We’re Looking For We’re looking for someone with a solid foundation in IT support and a proactive approach to problem-solving. You’ll be comfortable working in a fast-paced environment and keen to develop your skills further. Essential Skills: Strong troubleshooting skills More ❯

IT Support Analyst – IT MSP Full-time, Permanent Edinburgh Hybrid/Onsite (must be able to commute to Edinburgh regularly) £30,000 - £38,000 p.a starting salary Excellent benefits The Organisation This fantastic opportunity is with a highly reputable, award-winning managed service provider. They are a tier 1 Microsoft Partner with other key strategic partnerships. Market leading … training programme, high employee satisfaction, & a list of reliable, long-term clients that they are already engaged with. The Job & Skillset This position is hiring for an experienced IT support analyst or engineer, working across all levels of support, from Tier 1 to Tier 3. Wide variety of tasks & support needs, it is important that this More ❯

IT Support Analyst Location: Edinburgh (Hybrid after onboarding) Salary: £32,000 - £38,000 + Benefits Working Pattern: Initial: 5 days per week on-site After onboarding: Hybrid (3 days office/2 days home) Travel: Occasional travel to Dundee (approximately every 2 weeks) About the Role We're looking for an IT Support Analyst to join … our Edinburgh team. This is a hands-on role where you'll provide technical support, maintain systems, and contribute to IT projects that keep our business running smoothly. If you're passionate about technology, enjoy problem-solving, and want to grow your career in a collaborative environment, this is the perfect opportunity. Key Responsibilities Deliver 1st and 2nd line … support for desktops, laptops, mobile devices, and core business applications. Support Microsoft 365 , Active Directory , and other enterprise systems. Assist with user onboarding , device deployment, and system configuration. Maintain network connectivity , security, and backup solutions. Participate in IT projects, including system upgrades and security improvements . Provide clear communication and excellent customer service to staff at all levels. More ❯

IT Support Analyst Location: Edinburgh (Hybrid after onboarding) Salary: £32,000 - £38,000 + Benefits Working Pattern: Initial: 5 days per week on-site After onboarding: Hybrid (3 days office/2 days home) Travel: Occasional travel to Dundee (approximately every 2 weeks) About the Role We're looking for an IT Support Analyst to join … our Edinburgh team. This is a hands-on role where you'll provide technical support, maintain systems, and contribute to IT projects that keep our business running smoothly. If you're passionate about technology, enjoy problem-solving, and want to grow your career in a collaborative environment, this is the perfect opportunity. Key Responsibilities Deliver 1st and 2nd line … support for desktops, laptops, mobile devices, and core business applications. Support Microsoft 365 , Active Directory , and other enterprise systems. Assist with user onboarding , device deployment, and system configuration. Maintain network connectivity , security, and backup solutions. Participate in IT projects, including system upgrades and security improvements . Provide clear communication and excellent customer service to staff at all levels. More ❯

We're looking for an experienced 2nd Line Application Support Analyst to work in our Digital department. Our vision at Arnold Clark Digital is to give our customers an outstanding, integrated and personalised digital experience, ensuring Arnold Clark is easy to do business with and remains one of the leaders in the car retail and mobility industry. Why … hybrid role, with your time spread between your home and our Head Office in Hillington, Glasgow. About the role Arnold Clark's Digital department is responsible for delivering application support across our rapidly growing business. You'll be an adaptable team player with the skills to deliver remote and customer-facing support for our constantly expanding customer base … and new applications, delivering technical and administrative services to support and maintain live applications. Knowledge and experience Application support This role requires providing second-line support for bespoke software applications, resolving issues through incident management systems, phone and email. Level 4 is appropriate, as it reflects the capability to handle complex support tasks independently and manage More ❯

Please note this role you live near East Kilbride** Clean driving licence and access to own vehicle Excellent opportunity for an IT Support Analyst to join a global manufacturing organisation providing 1st and 2nd line support on an initial 6-month contract - £150 per day (INSIDE IR35). Are you a dynamic, hands-on IT professional who … another central Scotland site. In this role, you will be a key part of their UK IT Service Desk, supporting over circa 300 users locally and assisting with remote support for an additional 60 users in Asia. You will provide 1st line help desk support, manage hardware and software rollouts, troubleshoot application and hardware issues, and contribute to … infrastructure and modernisation projects. Key Responsibilities: Provide 1st and 2nd line support across desktop, laptop, server, and printer systems Administer Microsoft 365 and Windows 11 environments Perform patching and support for various business applications Manage IT peripherals and printer systems across multiple UK sites Register and manage change requests and trouble tickets Participate in IT projects focused on More ❯

Escone Solutions supports and implements various 3rd party finance software solutions across several well-established organisations and is looking for a new Business Applications Support Analyst to join our team. The role will be full-time and Aberdeen based but occasional travel may be required to client sites around the UK and Ireland. Within this role, your responsibilities … will be, but are not limited to: Key Responsibilities Monitor and resolve application support tickets via the help desk (Escone Assist). Ensure that agreed-on client SLAs and KPIs are met via the help desk (Escone Assist). Collaborate closely with the support team. Test system changes and document test plans. Liaise with 3rd party software providers … when additional support is required. Adhere to change control process and documentation requirements. Assist with creating project documentation i.e., issues logs, status updates etc. Desirable Experience An understanding of Finance and Accounting. Experience working with or supporting iplicit, Sage and OpenAccounts. Software experience with a focus on business applications. Experience developing test plans. Experience in the full life cycle More ❯

Escone Solutions supports and implements various 3rd party finance software solutions across several well-established organisations and is looking for a new Business Applications Support Analyst to join our team. The role will be full-time and Aberdeen based but occasional travel may be required to client sites around the UK and Ireland. Within this role, your responsibilities … will be, but are not limited to: Key Responsibilities Monitor and resolve application support tickets via the help desk (Escone Assist). Ensure that agreed-on client SLAs and KPIs are met via the help desk (Escone Assist). Collaborate closely with the support team. Test system changes and document test plans. Liaise with 3rd party software providers … when additional support is required. Adhere to change control process and documentation requirements. Assist with creating project documentation i.e., issues logs, status updates etc. Desirable Experience An understanding of Finance and Accounting. Experience working with or supporting iplicit, Sage and OpenAccounts. Software experience with a focus on business applications. Experience developing test plans. Experience in the full life cycle More ❯

DUE TO THE ROLE BEING FULL TIME ON SITE, APPLICANTS MUST BE WITHIN A COMMUTABLE DISTANCE TO DUMFRIES. IT Support Analyst Contract - 6 Months Day Rate - £260 per day Inside IR35, Umbrella Company Location - Dumfries Full time on site Your responsibilities in the role Act as an integral member of the site-based project team, serving as the … the central project team. Prepare and validate test data, execute test scenarios, log and track defects in Jira, and document results in QTest through successful resolution. Configure, maintain, and support shopfloor IT equipment, including RF scanners, label/document printers, tablets, and industrial terminals. Support non-SAP shopfloor applications, such as production scheduling, order printing, and the SCADA …/MES Bridge. Provide on-site IT support to manufacturing and logistics personnel during UAT, DIL, Go-Live, and Hypercare phases. Coordinate IT-related activities with the central company project team to ensure process, data, and technical alignment Skills and Experience IT professional with hands-on experience in large-scale ERP/WMS projects (preferred). Solid understanding of More ❯

DUE TO THE ROLE BEING FULL TIME ON SITE, APPLICANTS MUST BE WITHIN A COMMUTABLE DISTANCE TO DUMFRIES. IT Support Analyst Contract - 6 Months Day Rate - £260 per day Inside IR35, Umbrella Company Location - Dumfries Full time on site Your responsibilities in the role Act as an integral member of the site-based project team, serving as the … the central project team. Prepare and validate test data, execute test scenarios, log and track defects in Jira, and document results in QTest through successful resolution. Configure, maintain, and support shopfloor IT equipment, including RF scanners, label/document printers, tablets, and industrial terminals. Support non-SAP shopfloor applications, such as production scheduling, order printing, and the SCADA …/MES Bridge. Provide on-site IT support to manufacturing and logistics personnel during UAT, DIL, Go-Live, and Hypercare phases. Coordinate IT-related activities with the central company project team to ensure process, data, and technical alignment Skills and Experience IT professional with hands-on experience in large-scale ERP/WMS projects (preferred). Solid understanding of More ❯

We're looking for an experienced 2nd Line Application Support Analyst to work in our Digital department. Our vision at Arnold Clark Digital is to give our customers an outstanding, integrated and personalised digital experience, ensuring Arnold Clark is easy to do business with and remains one of the leaders in the car retail and mobility industry click More ❯

Morgan Hunt are working with a public sector organisation in Dundee to recruit an Application Support Analyst on a permanent basis. The role is based in their Dundee office, on a hybrid working model doing 2 days per week in the office. The role would be perfect for someone with a strong public sector background, but this is More ❯

IT Support/IT Service Desk Analyst will act as the first point of contact for IT support requests and incidents, providing effective and efficient technical assistance across the organisation. This role requires strong communication skills, a proactive approach to problem-solving, and the ability to manage multiple priorities in a fast-paced environment. Key Responsibilities Serve … as the initial point of contact for IT support requests and incidents. Prioritise, manage, and resolve Service Desk calls, escalating issues when necessary. Investigate and troubleshoot technical problems across various systems and devices. Communicate clearly with users at all levels, translating technical issues into plain language. Create and manage user accounts across multiple systems. Monitor and release quarantined emails … through mail-sweeping tools. Support the setup and maintenance of secure remote working environments. Develop and maintain accurate and up-to-date Service Desk documentation. Technologies and Tools Supported Dell laptops and Windows 11 Microsoft 365 Suite Two-Factor Authentication tools BigHand Digital Dictation iManage Work10 (Document Management System) iOS mobile devices Candidate Requirements A minimum of 12 months More ❯

Joining our team will provide valuable exposure to a wide range of technologies, enabling professional and personal growth. Key Responsibilities Deliver exceptional 1st Line support by communicating clearly and accurately with staff. Set up computer hardware and install required software. Escalate support incidents when first-time fix is not possible within a reasonable time. Achieve agreed customer service … levels. Provide technical support and fault diagnosis. Communicate effectively with colleagues and external suppliers. Required Knowledge and Experience Excellent telephone manner and communication skills. Reliable, hardworking, and self-motivated. Organised with strong planning skills. Basic understanding of PC hardware and technology products. Proficient in Microsoft Windows and Microsoft Office. Confidence in diagnosing and resolving staff IT issues. More ❯