5 of 5 Support Analyst Jobs in Scotland

Application Support Analyst - Glasgow Head Resourcing is delighted to be partnering with one of Scotland’s leading mutual financial services organisations as they look to recruit an experienced Application Support Analyst to join their Glasgow-based technology team. This is an excellent opportunity to become part of a collaborative IT function that plays a central role … in supporting both internal operations and customer facing services. Reporting to the IT Application Support Manager, the successful candidate will be responsible for delivering first-line support for a range of critical business applications. Key Responsibilities: Act as the initial point of contact for application support queries, investigating and resolving day-to-day technical issues. Perform basic … packages and monitoring automated workflows. Collaborate closely with stakeholders across different departments to ensure issues are resolved effectively and promptly. Escalate complex or unresolved problems to the second-line support team, ensuring all relevant triage information is captured. Work alongside developers and IT specialists to enhance support efficiency. Provide consistent reporting on support requests and their outcomes. More ❯

To P rovide first-line support for our global ERP systems, currently Microsoft Dynamics AX 2012, transitioning to D365 Finance & Operations. This role will be responsible for troubleshooting, user support, system monitoring, and assisting with the transition to D365. The ideal candidate will have experience in ERP application support, working with business users across multiple regions, and … such as finance, procurement, inventory, projects, and manufacturing. Directly Reports To Business Systems Manager Internal relationships ERP Users & D365 Project Team members external relationships Main Responsibilities Deliver first-line support for AX 2012 and D365 F&O across various regions, including the UK, US, Canada, Australia, the Middle East, and Qatar. Diagnose and resolve system issues promptly to support end-users effectively. Escalate more complex problems to second-line and third-line support required. Contribute to user training and documentation on common issues and best practices. Assist with ERP upgrades, patches, and system testing during the D365 implementation. Collaborate with finance, procurement, inventory, and project teams to maintain efficient ERP processes. Monitor system performance and report critical More ❯

heart of the organisation, ensuring that internal and external users benefit from the most efficient and user-friendly applications and services. This role will report into the IT Application Support Manager and be focussed on 1st line support of software applications used within Scottish Friendly. Key responsibilities First line assistance in the form of day-to-day acknowledgement … and analysis of support requests made to our IT Infrastructure and Development teams. Taking appropriate action to resolve support requests. Escalating more complex requests to 2nd Line Support and providing appropriate triage information. Writing SQL scripts to help basic analysis of problems raised. Executing SSIS packages as part of regular support requests. Liaise with stakeholders across … and Specialists within the IT teams. Provide regular reporting of BAU requests and resolutions made to the IT teams. Qualifications and skills Previous experience of working in IT Application support or related teams. A good understanding of SQL (Oracle/Microsoft). Familiar with SQL Server Management Studio, SQL Agent and SSIS error handling. Ability to use initiative and More ❯

Business and Systems Support Analyst Location - RNAD Coulport, Helensburgh Package - 30,860 - 40k (Depending on experience and suitability for the role) Working pattern - 07:15 - 16:45 Monday - Thursday Let us introduce the role As a Business and Systems Support Analyst, you will be responsible for the maintenance and continual improvement of information management systems within … process improvements, local IT solutions and supports wider enterprise projects. You will play a vital role, supporting in the implementation of business systems at Coulport and providing information management support to all functions, identifying and evaluating relevant solutions to local system and process problems. Key Responsibilities: Supporting with the development of current and new information management methods and systems … within the production area and across other AWE areas. Support and assist the Coulport ABL lead of AWE led modernisation and digitisation projects in support of business delivery. Deliver training and implementation activities as required to ensure business improvements are successfully implemented. Support business areas in developing process maps for improvement projects, assist in creating ABL Management More ❯

Law Graduate/Junior Support Analyst (Legal Tech) Excellent Salary Permanent Glasgow or Edinburgh Posted Date 20/06/25 CVs ASAP Start date Jun 25 - Sep 25 Meraki Talent's global and market leading Legal clients are hiring for a Support Analyst. This is an exciting opportunity for someone who is looking to kickstart their … to someone who is a law graduate who is passionate about technology or someone who currently has experience in a legal tech position. Responsibilities of the Graduate/Junior Support Analyst (Legal Tech) Assisting users to resolve queries and escalating any issues to other teams if required Becoming a true expert with house systems such as HighQ, AI … Platforms and Litera transact Help with the process of upskilling both internal and external clients to ensure great user experience Provide admin support for product managers and admitting regular user and project archiving Background of the Graduate/Junior Support Analyst (Legal Tech) Open to a law graduate who is more interested in a technology based career More ❯