1 to 25 of 1,110 Support Analyst Jobs in the UK

We Are One:For Love | For Diversity | For Change | For Equality | For Kindness For Freedom | For Unity Against Racism Requirements We are seeking a highly skilled and proactive Application Support Analyst to lead the support and continuous improvement of enterprise applications across our organisation. This role is critical in ensuring the stability, performance and usability of systems … that support business operations. The role is hands-on and you'll act as a technical expert and escalation point bridging gaps between IT, users, and vendors while driving high service standards. The role will sit within the Application Support team. Key Responsibilities: Provide advanced technical support for enterprise applications across Windows, macOS, and Linux platforms Configure … end-to-end Collaborate with development teams, infrastructure, and vendors to diagnose and resolve application bugs, performance issues and outages Lead application upgrades, patch management, UAT and post-deployment support Ensure data integrity, system reliability and compliance with internal IT governance and policies Develop and maintain technical documentation, support procedures and knowledge base articles Monitor application health using More ❯

We Are One: For Love For Diversity For Change For Equality For Kindness For Freedom For Unity Against Racism Requirements We are seeking a highly skilled and proactive Application Support Analyst to lead support and continuous improvement of enterprise applications across our organization. This role is critical in ensuring system stability, performance, and usability that support … role, acting as a technical expert and escalation point, bridging gaps between IT, users, and vendors while driving high service standards. The role will be part of the Application Support team. Key Responsibilities: Provide advanced technical support for enterprise applications across Windows, macOS, and Linux platforms. Configure network protocols and troubleshoot network layer issues. Serve as the escalation … outages. Lead application upgrades, patch management, UAT, and post-deployment support. Ensure data integrity, system reliability, and compliance with internal IT governance and policies. Develop and maintain technical documentation, support procedures, and knowledge base articles. Monitor application health using tools and custom dashboards. Support integration and communication between cloud platforms (Azure, Entra ID, Microsoft 365). Contribute to More ❯

Get AI-powered advice on this job and more exclusive features. Location: Manchester (Hybrid – 3 days in the office) Status: Permanent Job purpose: Provide 3rd line application support, managing incidents and escalations through to resolution Communicate effectively with business stakeholders, internal and/or 3rd party support teams Ensure resolution of incidents according to agreed SLA's Apply … debug, identify and resolve issues Perform root cause analysis of issues to prevent reoccurrence Form part of the on-call rota for out of hours critical incidents Provide proactive support & maintenance across the application landscape Create, review and maintain support documentation for deploying and configuring applications Monitor/deploy application updates & patches Develop understanding of systems within the … application landscape Support internal projects with technical design reviews and environment builds/deployment Key accountabilities To be aware of and comply with all company policies and procedures, including but not limited to the Group/Company Data Protection policy, Equal Opportunities policy, Email and Internet Acceptable Usage Policy, in addition to Fire and Health and Safety Regulations. The More ❯

Social network you want to login/join with: Application Support Analyst, bolton, greater manchester col-narrow-left Client: US3 Consulting Location: bolton, greater manchester, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 4 Posted: 31.05.2025 Expiry Date: 15.07.2025 col-wide Job Description: Job Title: Application Support Analyst Location … Manchester (Hybrid – 3 days in the office) Status: Permanent Job purpose: Provide 3rd line application support, managing incidents and escalations through to resolution Communicate effectively with business stakeholders, internal and/or 3rd party support teams Ensure resolution of incidents according to agreed SLA's Apply problem solving skills to recreate, debug, identify and resolve issues Perform root … cause analysis of issues to prevent reoccurrence Form part of the on-call rota for out of hours critical incidents Provide proactive support & maintenance across the application landscape Create, review and maintain support documentation for deploying and configuring applications Monitor/deploy application updates & patches Develop understanding of systems within the application landscape Support internal projects with More ❯

Job Title: Application Support Analyst Location: Manchester (Hybrid – 3 days in the office) Status: Permanent Job purpose: Provide 3rd line application support, managing incidents and escalations through to resolution Communicate effectively with business stakeholders, internal and/or 3rd party support teams Ensure resolution of incidents according to agreed SLA's Apply problem solving skills to … debug, identify and resolve issues Perform root cause analysis of issues to prevent reoccurrence Form part of the on-call rota for out of hours critical incidents Provide proactive support & maintenance across the application landscape Create, review and maintain support documentation for deploying and configuring applications Monitor/deploy application updates & patches Develop understanding of systems within the … application landscape Support internal projects with technical design reviews and environment builds/deployment Key accountabilities To be aware of and comply with all company policies and procedures, including but not limited to the Group/Company Data Protection policy, Equal Opportunities policy, Email and Internet Acceptable Usage Policy, in addition to Fire and Health and Safety Regulations. The More ❯

Application Deadline: 30 June 2025 Department: Infrastructure & Support Location: Glasgow Description Working as a member of the wider Infrastructure & Support team, you will provide 1st/2nd line support to ensure the effective resolution of technical issues, the smooth operation of IT systems, and the delivery of high quality service to our end users. As an IT … Support Analyst, you will play a key role in troubleshooting, escalating, and resolving user issues while maintaining a strong focus on customer satisfaction and contributing to the overall reliability of the IT environment. Key Responsibilities User Support Provide support to end users via phone, email, and ticketing helpdesk, ensuring timely and effective communication to issue resolution … standard business software. Setup, troubleshoot, and manage virtual machines using Hyper-V Manager. Create and manage customer file shares using Cerberus FTP Server. Documentation & Asset Management Accurately log all support incidents and service requests in the ticketing helpdesk. Create and maintain internal and user-facing documentation to aid in the accurate resolution of recurring issues. Maintain accurate inventory records More ❯

US, UK and UAE. Design thinking is a cornerstone of our purpose as it has for more than 85 years. We push the boundaries of what is possible to support people and the planet. Reporting to the Manager, Information Technology UK, this role requires that you are client-centric, collaborative, and able to work in a fast-paced and … engineering staff react to Client requests. IT issues, requests, and assigned projects are required to be executed quickly, effectively, and with minimal business interruption. As the IT Systems and Support Analyst, you will be a part of a dynamic global technology team that are focused on maintaining, evolving, and transforming the Company’s technology ecosystem. This role’s … primary focus is our UK technology operations while partnering with the US and CA technology staff. Duties and Responsibilities Supports the ongoing technology requirements, support and vendor management. You will be responsible for deployment, standardisation, and maintenance of “client side” information technology solutions. All technology tasks will be expected to meet (and/or exceed) Service Level Agreements (SLAs More ❯

nd Line Support Analyst- up to £33k Milton Keynes| Full time| Permanent One of Microsoft’s Gold Partner, a Cloud-first company who are recognised leaders in helping companies transform and innovate is hiring for a 2 nd Line Support Analyst role. With a wealth of knowledge and experience, they help to organise with the successful … a hybrid approach can be discussed with the line manager. Please ensure you have means to travel to the office. About you They are looking for a service desk analyst to join their 2nd Line Support team who has excellent incident and problem analysis, diagnosis and resolution skills, ensuring that incidents and requests are resolved and implemented to … service providers, as well as third-party suppliers, to understand multi-faceted IT issues. What is Required of you? Experience in using service desk applications to log and monitor support calls Demonstrable Incident Management experience – Managing incidents including business expectations, communication and dealing with escalations Exceptional analytical problem solving skills Knowledge of both server and client operating systems Ability More ❯

IT Support Analyst - 2nd Line Support - On-Site W Talent Market Deeping, England, United Kingdom I am currently recruiting for an experienced 2nd Line IT Support Analyst . This is a great opportunity to join the team based in Market Deeping supporting a broad client base with core IT Technologies. Please only apply for this … Deeping - based on-site Monday - Friday Shift Pattern: 8am - 4pm/10am - 6pm Salary: Market Salary + Benefits You will be required to configure and install new IT infrastructure, support contracts, system builds, and ad-hoc support. The majority of the work is completed remotely; however, on-site visits are sometimes required, so a clean driving licence and own … car are essential. The role is very diverse, so the applicant must be confident in desktop, network, and server support, virtualization technologies, as well as Office 365. You will support a vast range of technical solutions and training will be given to improve and expand your skill set; this requires you to have the ability to learn and More ❯

A Glasgow-based Public Sector organisation is currently looking for an experienced 3rd Line Support Analyst Contractor to join their team on an initial 9-month Contract. Based from their office in Central Glasgow and working as part of a larger IT Support Team, the successful candidate will be joining a team responsible for the provision of … IT support to all Microsoft based services and the successful candidate should have the following knowledge & experience: Excellent experience in IT Support, working as a 3rd Level Support Analyst Expertise with Microsoft Technologies - M365, Active Directory, Entra, Exchange Online, SharePoint Online, MS Office, Intune, MS Teams & Azure etc Strong & solid Problem-Solving skills with strong internal … Customer Service Any formal IT Support/Microsoft Certification will be helpful but not essential If you’re AVAILABLE NOW or AT SHORT NOTICE and seeking a new challenge, PLEASE APPLY NOW to be considered for this Contract. Our Client works in a hybrid style with 1-2 days required onsite in Glasgow so locally based candidates will be More ❯

IT Desktop Support Analyst/IT Support Specialist A fantastic opportunity has arisen for a IT Desktop Support Analyst/IT Support Specialist to join our London based global law firm on a permanent basis. IT Desktop Support Analyst/IT Support Specialist Responsibilities and Duties: Primarily the team will provide … remote support to colleagues globally, however there will be desk side or meeting room support required on premise. The team will need to work together to ensure that where possible the support hotline always has coverage. All requests for support must be logged in our ITSM (ServiceNow) accurately whether they have been received by phone, email … with aim of finding a viable workaround and/or a permanent solution. Escalate issues that are not possible to resolve due to knowledge or access to 2nd line support, or if the guidance states escalate to the appropriate team such as IT Infrastructure or IT Applications & Development, or external supplier support. Deputise for the senior IT Support More ❯

IT Desktop Support Analyst/IT Support Specialist A fantastic opportunity has arisen for a IT Desktop Support Analyst/IT Support Specialist to join our London based global law firm on a permanent basis. IT Desktop Support Analyst/IT Support Specialist Responsibilities and Duties: Primarily the team will provide … remote support to colleagues globally, however there will be desk side or meeting room support required on premise. The team will need to work together to ensure that where possible the support hotline always has coverage. All requests for support must be logged in our ITSM (ServiceNow) accurately whether they have been received by phone, email … with aim of finding a viable workaround and/or a permanent solution. Escalate issues that are not possible to resolve due to knowledge or access to 2nd line support, or if the guidance states escalate to the appropriate team such as IT Infrastructure or IT Applications & Development, or external supplier support. Deputise for the senior IT Support More ❯

IT Desktop Support Analyst/IT Support Specialist A fantastic opportunity has arisen for a IT Desktop Support Analyst/IT Support Specialist to join our London based global law firm on a permanent basis. IT Desktop Support Analyst/IT Support Specialist Responsibilities and Duties: Primarily the team will provide … remote support to colleagues globally, however there will be desk side or meeting room support required on premise. The team will need to work together to ensure that where possible the support hotline always has coverage. All requests for support must be logged in our ITSM (ServiceNow) accurately whether they have been received by phone, email … with aim of finding a viable workaround and/or a permanent solution. Escalate issues that are not possible to resolve due to knowledge or access to 2nd line support, or if the guidance states escalate to the appropriate team such as IT Infrastructure or IT Applications & Development, or external supplier support. Deputise for the senior IT Support More ❯

IT Desktop Support Analyst/IT Support Specialist A fantastic opportunity has arisen for a IT Desktop Support Analyst/IT Support Specialist to join our London based global law firm on a permanent basis. IT Desktop Support Analyst/IT Support Specialist Responsibilities and Duties: Primarily the team will provide … remote support to colleagues globally, however there will be desk side or meeting room support required on premise. The team will need to work together to ensure that where possible the support hotline always has coverage. All requests for support must be logged in our ITSM (ServiceNow) accurately whether they have been received by phone, email … with aim of finding a viable workaround and/or a permanent solution. Escalate issues that are not possible to resolve due to knowledge or access to 2nd line support, or if the guidance states escalate to the appropriate team such as IT Infrastructure or IT Applications & Development, or external supplier support. Deputise for the senior IT Support More ❯

IT Desktop Support Analyst/IT Support Specialist A fantastic opportunity has arisen for a IT Desktop Support Analyst/IT Support Specialist to join our London based global law firm on a permanent basis. IT Desktop Support Analyst/IT Support Specialist Responsibilities and Duties: Primarily the team will provide … remote support to colleagues globally, however there will be desk side or meeting room support required on premise. The team will need to work together to ensure that where possible the support hotline always has coverage. All requests for support must be logged in our ITSM (ServiceNow) accurately whether they have been received by phone, email … with aim of finding a viable workaround and/or a permanent solution. Escalate issues that are not possible to resolve due to knowledge or access to 2nd line support, or if the guidance states escalate to the appropriate team such as IT Infrastructure or IT Applications & Development, or external supplier support. Deputise for the senior IT Support More ❯

IT Desktop Support Analyst/IT Support Specialist A fantastic opportunity has arisen for a IT Desktop Support Analyst/IT Support Specialist to join our London based global law firm on a permanent basis. IT Desktop Support Analyst/IT Support Specialist Responsibilities and Duties: Primarily the team will provide … remote support to colleagues globally, however there will be desk side or meeting room support required on premise. The team will need to work together to ensure that where possible the support hotline always has coverage. All requests for support must be logged in our ITSM (ServiceNow) accurately whether they have been received by phone, email … with aim of finding a viable workaround and/or a permanent solution. Escalate issues that are not possible to resolve due to knowledge or access to 2nd line support, or if the guidance states escalate to the appropriate team such as IT Infrastructure or IT Applications & Development, or external supplier support. Deputise for the senior IT Support More ❯

11045SR £28k – 33k per year 2nd Line IT Support Analyst Our client is looking for a2nd Line IT Support Analyst to take responsibility for the coordination of work relating to 1st and some 2nd line support tasks within the business. You will work within a small support team that provides general IT support services Monday to Friday 8am-5pm for on-site and remote staff. This may require working with other internal support teams, outsourced managed service providers and suppliers, including liaising with the IT Operations team overseas, to ensure that end-user setup and support issues are resolved. Hybrid working – 4 days on site (Mandatory) Primary Responsibilities • Full ownership … of support tickets including assigning and escalating where required • Handle communications and updates to the business in response to Incidents & Outages • Build and configuration of laptops (HP) ready for end users • Work with IT service providers (Internal & External) to support and administer IT and business systems, including Telephony, Servers, Networks, O365 etc. • Administer the mobile phones and tablets More ❯

days on site in London Office -- M-F 8:30 AM- 6 PM Position Summary The IT Support Analyst will provide first and second line technical support to ~1300 staff and ~28 global offices. This role requires excellent customer service skills, with a focus on diagnosing and resolving support requests in a timely and professional manner. … Job Responsibilities Respond to and resolve all IT support calls/emails for all locations Provide IT Support for all employees, in offices and working virtually Serve as the first point of contact for technical support in the local office (office-based and remote) and global offices. Maintain, configure, deploy, and repair computer and printer hardware, including … supported smart devices. Support meeting room and video conference facilities, including systems like Teams and Zoom. Track, maintain, and document all support calls, ensuring quick resolution and closure of open tickets. Manage hardware asset inventory and equipment lifecycle. Enforce IT policies and guidelines, monitor enterprise management platforms/alerts, and report security risks. Work closely with other IT More ❯

IT Support Analyst 5 days on site in London Office -- M-F 8:30 AM- 6 PM Position Summary The IT Support Analyst will provide first and second line technical support to ~1300 staff and ~28 global offices. This role requires excellent customer service skills, with a focus on diagnosing and resolving support requests … in a timely and professional manner. Job Responsibilities Respond to and resolve all IT support calls/emails for all locations Provide IT Support for all employees, in offices and working virtually Serve as the first point of contact for technical support in the local office (office-based and remote) and global offices. Maintain, configure, deploy, and … repair computer and printer hardware, including supported smart devices. Support meeting room and video conference facilities, including systems like Teams and Zoom. Track, maintain, and document all support calls, ensuring quick resolution and closure of open tickets. Manage hardware asset inventory and equipment lifecycle. Enforce IT policies and guidelines, monitor enterprise management platforms/alerts, and report security More ❯

IT Support Analyst 5 days on site in London Office -- M-F 8:30 AM- 6 PM Position Summary The IT Support Analyst will provide first and second line technical support to ~1300 staff and ~28 global offices. This role requires excellent customer service skills, with a focus on diagnosing and resolving support requests … in a timely and professional manner. Job Responsibilities Respond to and resolve all IT support calls/emails for all locations Provide IT Support for all employees, in offices and working virtually Serve as the first point of contact for technical support in the local office (office-based and remote) and global offices. Maintain, configure, deploy, and … repair computer and printer hardware, including supported smart devices. Support meeting room and video conference facilities, including systems like Teams and Zoom. Track, maintain, and document all support calls, ensuring quick resolution and closure of open tickets. Manage hardware asset inventory and equipment lifecycle. Enforce IT policies and guidelines, monitor enterprise management platforms/alerts, and report security More ❯

IT Support Analyst 5 days on site in London Office -- M-F 8:30 AM- 6 PM Position Summary The IT Support Analyst will provide first and second line technical support to ~1300 staff and ~28 global offices. This role requires excellent customer service skills, with a focus on diagnosing and resolving support requests … in a timely and professional manner. Job Responsibilities Respond to and resolve all IT support calls/emails for all locations Provide IT Support for all employees, in offices and working virtually Serve as the first point of contact for technical support in the local office (office-based and remote) and global offices. Maintain, configure, deploy, and … repair computer and printer hardware, including supported smart devices. Support meeting room and video conference facilities, including systems like Teams and Zoom. Track, maintain, and document all support calls, ensuring quick resolution and closure of open tickets. Manage hardware asset inventory and equipment lifecycle. Enforce IT policies and guidelines, monitor enterprise management platforms/alerts, and report security More ❯

IT Support Analyst 5 days on site in London Office -- M-F 8:30 AM- 6 PM Position Summary The IT Support Analyst will provide first and second line technical support to ~1300 staff and ~28 global offices. This role requires excellent customer service skills, with a focus on diagnosing and resolving support requests … in a timely and professional manner. Job Responsibilities Respond to and resolve all IT support calls/emails for all locations Provide IT Support for all employees, in offices and working virtually Serve as the first point of contact for technical support in the local office (office-based and remote) and global offices. Maintain, configure, deploy, and … repair computer and printer hardware, including supported smart devices. Support meeting room and video conference facilities, including systems like Teams and Zoom. Track, maintain, and document all support calls, ensuring quick resolution and closure of open tickets. Manage hardware asset inventory and equipment lifecycle. Enforce IT policies and guidelines, monitor enterprise management platforms/alerts, and report security More ❯

Join to apply for the IT Business Support Analyst role at Lancashire Insurance Group 1 week ago Be among the first 25 applicants Join to apply for the IT Business Support Analyst role at Lancashire Insurance Group Get AI-powered advice on this job and more exclusive features. Description The primary purpose of the role is … resolve technical issues as part of the group service desk supporting staff based in London, Bermuda, Australia and those working from home. Specific Responsibilities Provide 1st and 2nd Line support to end users and provide a high level of service availability (Password reset, troubleshooting, maintenance) Ownership of Incidents, Service Requests, Problems and Change Requests Windows build and deployment tools … records can be updated to maintain the integrity of the estate. Ensure all equipment; PCs, Laptops, Printers, iPhone, telephones and scanners are maintained in optimum condition IT asset management support - issuing out kit, return of kit, rebuilding kit, decommissioning kit etc., with strong administration experience. Assist with ensuring that Servers and desktops are kept up to date with all More ❯

with your recruiter to learn more. Base pay range Note: This is an onsite role 5 days per week with going Hybrid after probation pass. 1st Line 2nd Line Support Technical Skills: Strong knowledge of Microsoft systems: Active Directory, Exchange (Azure/On-Prem), Microsoft Office 365. Proficiency with SCCM, Intune, and McAfee. Familiarity with Windows, iOS, and Android … devices. Experience with hardware support for desktops, printers, and peripherals. Ability to troubleshoot and support Cisco VOIP (CUCM) and voice recording systems. Group Policy and PowerShell scripting experience. Communication and Training: Clear and concise written and verbal communication. Ability to provide basic training on existing applications. Analytical and Problem-Solving: Strong attention to detail for first-time fixes. … issues. Teamwork and Initiative: Ability to work closely with global IT teams. Capable of taking initiative in a small team environment. Experience: Minimum of 2 years of relevant deskside support experience (ideally in Financial Services). Regulatory Awareness: Knowledge of IT compliance and security best practices, particularly in a financial services environment. Seniority level Associate Employment type Full-time More ❯

HealthNet Homecare are specialists in delivering homecare services for patients, from medical deliveries to nursing support for patients in their own homes. Working with over 180,000 patients across numerous different therapy areas, our dedicated team offer support to patients with rare and orphan diseases right through to more common conditions. Our aim is to make patients’ lives … easier by taking the stress out of managing their medication and ensuring they are confident they are in safe hands with HealthNet. We are looking for an IT Support Analyst to join our busy IT department. We are seeking a highly motivated, talented and experienced IT professional to complement our industry leading Digital Team as an IT Systems … Administrator. Reporting to the IT Manager you will form an integral part of the IT Support Team providing a first-class service to our business ensuring the customers needs are met in a timely manner. The successful candidate will have prior experience of operating in a similar role. They will be expected to provide 1st/2nd line support More ❯