1 to 25 of 28 Customer Retention Jobs in Slough

and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power … real people, and we support all our teammates even as a fast growing organization. Position Overview: We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. … You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build More ❯

Join Marcura as Senior Manager, Customer Success (EMEA) – A Remote-First Opportunity with Flexible Work Culture About Us Marcura was founded 23 years ago by two visionary entrepreneurs. Our mission has always been to revolutionize digital processes within the global shipping industry. We achieve this by putting our customers … for talented individuals who are as committed to excellence as we are to join us in this exciting journey. About the Role: Senior Manager, Customer Success (EMEA) Your Day-to-Day Will Involve: We are ShipServ, a forward-thinking B2B software scale-up dedicated to fostering trust within the … professionals to do their best work, faster and smarter. ShipServ is shaping the digital future of the maritime supply chain. As the Senior Manager, Customer Success, you will be responsible for managing and growing customer relationships across Europe, the Middle East, and Africa (EMEA). This is a More ❯

the CRM Manager you will be responsible for creating, managing and optimising the CRM strategy. This is a great opportunity for someone to prioritize customer focus and proactively look for ways to improve the user experience. Aim to ensure that CRM strategies are in line with the company's … product as well as the execution of CRM campaigns. You are a long-term planner that stands out for the study of the different customer segments, life cycle and user experience, to optimize the user experience to achieve a longer life cycle and increase ROI. Improving the customer … experience is key, this is possible by monitoring segmented and targeted CRM campaigns, measuring ROI, prioritizing resources, optimizing costs, and enabling continuous improvement in customer conversion, retention, and reactivation. This is only possible when we work together as a team, and you will be in touch with More ❯

the CRM Manager you will be responsible for creating, managing and optimising the CRM strategy. This is a great opportunity for someone to prioritize customer focus and proactively look for ways to improve the user experience. Aim to ensure that CRM strategies are in line with the company's … product as well as the execution of CRM campaigns. You are a long-term planner that stands out for the study of the different customer segments, life cycle and user experience, to optimize the user experience to achieve a longer life cycle and increase ROI. Improving the customer … experience is key, this is possible by monitoring segmented and targeted CRM campaigns, measuring ROI, prioritizing resources, optimizing costs, and enabling continuous improvement in customer conversion, retention, and reactivation. This is only possible when we work together as a team, and you will be in touch with More ❯

on collaboration and development. THE ROLE Develop and validate retail and technical pricing models using machine learning methods Develop and implement pricing strategies for customer renewals with a focus on profitability and customer retention Conduct in-depth analysis of the customer book, looking at areas … including churn risk, loss ratios, retention rates Conduct market research and competitive analysis to identify opportunities and gaps for new product development YOUR SKILLS AND EXPERIENCE : Prior experience with technical pricing modelling or wider pricing strategy experience Experience using Earnix, Emblem or Radar Good knowledge of programming software More ❯

In this role you will be responsible for driving customer adoption, retention, and satisfaction. You will work closely with clients to ensure they are leveraging their platform. To be successful, you must be a Salesforce Certified professional with a deep understanding of customer success strategies and … proactive support to help them achieve their business goals. Responsibilities Serve as the primary liaison between the company and their customers, ensuring a seamless customer experience. Identify expansion opportunities, upsell and cross-sell solutions, and drive revenue growth Develop strong relationships with key stakeholders and decision-makers within customer organisations. Collaborate cross-departmentally, and support teams to deliver a seamless customer experience Qualifications Salesforce Certified (Admin as a minimum) 5+ years of experience in a Customer Success role, preferably in a SaaS or technology-driven environment. Proven track record of driving customer adoption, retention More ❯

trusted by the market (and by Oracle) to rescue programmes in distress. We know how programmes need to be set up for success. 98% customer retention and enviable customer satisfaction/net promoter scores We have an exciting growth strategy that will see further rapid growth More ❯

CRM Database Manager London Up to £45,000 An innovative and dynamic organisation with a strong focus on data-driven marketing and customer engagement is seeking to appoint a CRM Database Manager. This is a key role at the heart of the company’s database operations, supporting growth, ensuring … to expand the EMJ database through a combination of organic and paid initiatives Database Management: Take ownership of the database, ensuring data quality, optimising customer retention, and maintaining efficient operational processes HubSpot Expertise: Maintain database health, manage data workflows, and enhance customer journey processes within HubSpot … analyse key metrics, and provide strategic recommendations for optimisation Business Impact: Utilise data to identify trends, propose solutions, and drive improved outcomes for both customer engagement and client-facing initiatives Skills and Experience The ideal candidate will bring: A strong background in database marketing, CRM management, or related roles More ❯

Growth DTC Brand London, £40,000 – £50,000 Are you a data-driven CRM specialist who thrives at the intersection of strategy, performance, and customer experience? This is a unique opportunity to join a mission-led DTC brand that's redefining the industry across Europe, with strong commercial momentum … customers, and a truly passionate team. As Senior CRM Specialist, you'll take ownership of digital communications for a fast-growing product line, driving customer retention and revenue across email, push, and SMS. You’ll partner cross-functionally with Product, Creative, Operations and BI teams to craft … and execute campaigns that engage, convert, and add real customer value. This is a hands-on, high-impact role for someone ready to step up, shape strategy, and own execution in a high-growth e-commerce environment. Key Responsibilities: Build and deliver CRM campaigns that boost adoption of digital More ❯

derive maximum value from our products/services. Your role will involve building strong relationships, understanding client needs, and facilitating successful outcomes to drive customer satisfaction and retention. Role Description The Client Success Manager will report to the Client Success Director and work closely with the client leadership team More ❯

strategy across a number of consumer-facing websites. The focus is on growing organic traffic, improving site performance, and creating engaging content that drives customer acquisition and retention. You'll report into the Head of Digital and work closely with product, brand, data and external agencies-so plenty of More ❯

strategic conversations Own reporting, team performance, and process optimisation Work cross-functionally with Sales, Operations, and Product to improve service delivery Responsible for client retention, satisfaction, and revenue growth You 10+ years in client success, account management, or digital media leadership Strong background in ad tech or programmatic More ❯

dynamic and experienced Account Executive to join their team and help to expand their corporates SMB market presence (£5m - £500m turnover) while nurturing strong customer relationships. As a Account Executive, you will be responsible for driving sales growth, managing customer relationships, and ensuring high levels of customer … ability to articulate complex solutions. About The Role: Develop and execute strategic account plans to achieve sales targets and expand the commercial/SMB customer base Collaborate with account specialists, solution consultants, product specialists, and marketing teams to create effective sales and renewal strategies Act as a customer advocate within the company Meet or exceed established goals, KPIs, and performance metrics Drive new customer acquisition through strategic sales initiatives Identify, pursue, and close new sales opportunities within assigned territory or market segment Upsell and cross-sell to existing customers to maximize revenue Foster strong, long-term More ❯

within their Renewals team, to help optimise pricing strategies for the renewal portfolio. The role will work closely with teams across Pricing, Underwriting, and Customer Retention to design and implement renewal pricing models, leveraging advanced analytics and machine learning techniques to achieve business goals. My client is … renewal pricing remains competitive and aligned with industry standards Apply predictive analytics to identify high-risk customers and recommend pricing strategies to enhance retention Perform detailed analyses of renewal performance metrics, including retention rates, loss ratios, gross written premium (GWP), and income, to identify opportunities for More ❯

CRM Manager to lead and deliver a best-in-class CRM strategy for Russell & Bromley. In this role, you will be responsible for driving customer acquisition, improving retention, and fostering long-term customer advocacy. Working closely with the Head of Marketing, you will leverage customer … About the Role Own and execute the cross-channel CRM strategy, including measurement and reporting. Deliver targeted CRM campaigns (currently email-first) to drive customer success. Collaborate with cross-functional teams (marketing, e-commerce, retail, IT) to develop and implement CRM campaigns that support business goals from acquisition to … loyalty. Work with platforms such as Emarsys, SAP, D365, Wunderkind, and GA to track data and inform decisions across all stages of the customer journey. Be the authority on customer and engagement health, providing ongoing insights and performance updates to the business. Full accountability for Russell & Bromley’s More ❯

record of producing top talent. Additional information below: Secure industry with an established company that has been around for 15 years with a 95% Customer retention rate. Clear career path that can lead to your first promotion within 6 months. Most Account Executives are promoted from within. More ❯

from the crowd by offering intelligent but simple products that work perfectly first-time, without fuss or incomprehensible jargon, and for any help our customer service is the best in the industry” Our aim is to deliver simplified & customer delighting Wi-Fi products and a more digital customer … execution of all data science and analytics initiatives. Reporting to the executive team, you will ensure data is leveraged to drive business growth, improve customer experience, and enable operational excellence across the organisation. Key Responsibilities Develop and execute a comprehensive data science and analytics strategy aligned with business goals. … a culture of innovation and continuous learning. Oversee the end-to-end delivery of advanced analytics, machine learning, and decision support systems to improve customer engagement, retention, and revenue generation. Establish robust data governance, quality, and compliance frameworks, ensuring the integrity and security of all data assets. More ❯

an exciting role within the Client Services Team. The post holder will be required to support in retaining and growing a portfolio of strategic customer accounts and developing strong customer relationships. The successful candidate will aid on key customer engagement, contract retention, upselling and cross … of any issues. Contribute to monthly Account Management meetings. Assist in the process of new meter installations with clients and contractors. Support in tracking customer debt positions, ensuring any issues around late payment are resolved. Read and comply with the company’s Health and Safety Policy; taking reasonable care … others; co-operate with managers and other employees in fulfilling our objectives and statutory duties. Experience and Qualifications Essential: Background in Account Management or Customer Services Have excellent communication skills for dealing with customers, contractors and other team members. Be self-motivated and able to work as part of More ❯

and delivery of innovative consumer telecoms products and services within your category for our 2.5 million customers. You will be an expert in understanding customer needs, behaviours, and market trends, leveraging data and insights to shape product decisions. We are seeking a dynamic and data driven Product Manager to … lead initiatives aimed at improving customer loyalty and reducing churn in our broadband services. In this role, you will focus on understanding why customers leave, identifying at-risk segments, and designing solutions that increase engagement, satisfaction, and long-term value. You’ll collaborate closely with cross functional teams including … and create impactful product experiences to increase retention. Who you are: Curious - You don't stop asking questions until you truly understand a topic. Customer obsessed - You are experienced in identifying behavioural insight from qualitative research. You have the ability to balance business and customer needs. Problem solver More ❯

who feel supported, heard, and empowered. Clear roadmap delivery for new features and UX improvements aligned with business goals. Commercial growth through new partnerships, customer acquisition, and retention initiatives. Outcomes This multi-faceted role will drive outcomes such as: Our Society Management Platform has student led feedback … performing experiences through rapid experimentation, testing, and iteration. Use segmentation strategies to target student cohorts with campaigns that align to different points in the customer lifecycle. You are able to provide strategic influence and enable cross-team collaboration to ensure to success launch and delivery of the product Work … understanding for users, extracting meaningful insights and analysing data to inform CRO decisions A leader who can take ownership and is driven by real customer & traffic growth Work Experience, Knowledge & Skills Experience in a leadership or executive role within a student union or student society is essential. Proven track More ❯

CRM Campaign Specialist, you will be responsible for the planning, execution, and optimisation of CRM campaigns. You will play a key role in driving customer engagement, retention, and revenue growth. Responsibilities Develop and execute CRM campaigns that align with business objectives and target audience segments. Collaborate with More ❯

marketplaces? Are you highly analytical and thrive in a fast-paced, digitally focused environment? Do you enjoy collaborating across departments to deliver an exceptional customer experience? MacGregor Black is currently partnering with a Leading Consumer Goods Business , on the search for an E-Commerce & Marketplaces Manager . This is … and scale digital commerce in a growing brand environment. Key Responsibilities: Develop and implement strategies to drive growth across online sales, marketplaces, and digital customer retention. Oversee and manage the performance of Shopify-based websites (Dreamland and Bellissima Italia), ensuring smooth operation and an optimal user experience. Identify and … product availability. Monitor and report on key KPIs such as traffic, conversion, sales, and bounce rates, delivering insights to drive performance. Own the digital customer experience end-to-end, from discovery to post-purchase satisfaction. Work collaboratively with marketing, sales, logistics, and customer service teams to align initiatives More ❯

data function, comprising of data engineers, analytics engineers, analysts and data science/machine learning experts. This position is key to enabling cost efficient customer acquisition and retention through data. What you'll be doing... You will integrate and maintain martech data pipelines, scaling marketing channels in More ❯

ability to foster and sustain strong relationships with internal overlay/sales specialists and pre-sales team, effectively supporting the sales process and enhancing customer value. Key Requirements 5+ Years Experience for an IT Value Added Reseller, Distributor, or Vendor: Previous experience within the IT industry, particularly in roles … and maintain strong client relationships: The capacity to cultivate and nurture long-lasting client relationships is crucial for fostering trust and loyalty, ultimately driving customer satisfaction and retention. Results-oriented with a focus on achieving and exceeding sales targets: A goal-driven mindset and a relentless pursuit of targets … fast-paced, autonomous work environment are key attributes for success in this role. Familiarity with CRM software and sales analytics tools: Proficiency in utilizing Customer Relationship Management (CRM) software and sales analytics tools enables effective pipeline management, data-driven decision-making, and performance optimization. More ❯

ability to foster and sustain strong relationships with internal overlay/sales specialists and pre-sales team, effectively supporting the sales process and enhancing customer value. Key Requirements 5+ Years Experience for an IT Value Added Reseller, Distributor, or Vendor: Previous experience within the IT industry, particularly in roles … and maintain strong client relationships: The capacity to cultivate and nurture long-lasting client relationships is crucial for fostering trust and loyalty, ultimately driving customer satisfaction and retention. Results-oriented with a focus on achieving and exceeding sales targets: A goal-driven mindset and a relentless pursuit of targets … fast-paced, autonomous work environment are key attributes for success in this role. Familiarity with CRM software and sales analytics tools: Proficiency in utilizing Customer Relationship Management (CRM) software and sales analytics tools enables effective pipeline management, data-driven decision-making, and performance optimization. More ❯