19 of 19 Customer Service Jobs in Somerset

Services Team provides IT solutions and support to over 4000 internal customers. You will learn on the job and work to successfully resolve customer IT issues. Role As an advocate of Customer Service excellence, you will act as a referral point for dealing with complex or technical … customer requests, issues, complaints, and queries. Working alongside experienced IT professionals you will be mentored and trained in the use of various IT systems and software packages. Your duties will include: Diagnosing & resolving software, hardware and networking incidents Learning how to use a range of IT support tools Recording ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Account Manager - IT to serve as a strategic advisor and technical liaison between our organisation and clients. Your core objective will be to drive customer satisfaction, retention, and technology adoption by aligning our solutions to client needs and business goals. You will build strong relationships with stakeholders, provide proactive … technical support, and identify opportunities for service improvement and growth. Key Responsibilities: Client Engagement & Relationship Management: Act as the primary technical contact for assigned clients and maintain trusted relationships with key stakeholders. Lead regular service reviews, including quarterly business reviews and roadmap discussions. Technical Strategy & Advisory: Gain ...

time basis. This is an exciting role for the right candidate to make a positive impact and grow with us while working on our service desk. This means that you would be spending some of the working day helping users remotely, over the phone and from time to time … have strong social and ethical principles and as a result our clients like working with us our focus is on the quality of the service and good solutions we deliver rather than maximising profit. We are a Living Wage employer and a certified B-Corp company with a friendly ...

solving. As a Technical Support Analyst in Tier 1, you will work closely with Technical Support Analysts to provide IT support to our managed service clients across the UK. This role requires a key focus on customer care and getting the job done well. This individual will also … progression. Key Responsibilities First point of contact for IT support queries (phone & Ticket System) Providing 1st line remote support and escalating when needed. Managing customer requests such as installations, user account changes, and updates Daily/weekly security/health and backup checks Contributing to and improving our knowledge ...

Permanent Location: Bridgwater, UK (Onsite) Number of hours: 40 hours per week – full time Are you looking to take on a role in IT Service Desk and Request Management? We have an exciting opportunity for you – Desktop Support Engineer. Careers at TCS: It means more TCS is a purpose … Support knowledge of Application & SharePoint L1 support troubleshoot office Apps. Should have effective communications skills Ability to multitask and time management skills Should have Customer Service experience Proven strong written and verbal communication and interpersonal skills. Self-motivated and willingness to learn Proven ability to work well with ...

free nationwide delivery, Vanaways has become a trusted leader in the industry, selling over £100 million worth of vans annually. Rated 5 stars for customer service, we prioritize every customer’s needs and satisfaction. Role Description The QA/Platform Tester role is a full-time ...

Fire & Security Engineer ( Service/Remedials) Location: North Somerset (all work within 45 mins- 1 hour of base) Salary: 38,000- 42,000 basic + OT 1.5x + on-call payments ( 1 in 8 , 185) Hours: Mon-Fri, 08:00-17:00 Contract: Permanent, Full-time Ideally candidate will … looking for a multi-disciplined Fire & Security Engineer (Grade 3) to join a growing business in North Somerset, Bristol . This is mainly service and remedial work role , with a strong focus on planned preventive maintenance (PPM) -no long-distance travel and no overnight stays . What ...

collaboration Supporting a wide variety of AV software and hardware Comprehensive ability to troubleshoot a wide range of technology incidents and problems Using Service Desk software to effectively manage all support and service requests Taking complete ownership of and resolving all notified support and service issues, promptly … courteously, and professionally to agreed service levels (SLAs) Keeping end-users fully informed during and at resolution, leaving them assured that they are receiving the best attention Maintaining training and support function documentation Effectively communicating with internal customers with respect to support issues Maintaining an accurate inventory ...

expenses covered! The duties we see the candidate taking on over the first 13 months includes the following: Provide support and high-level customer service to staff in a remote capacity, responding to IT queries via phone, email, and ticketing systems, owning tickets through to resolution Troubleshoot … Closing Date Monday, 25th May 2026 Start Date Thursday, 4th June 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Creative Initiative Non judgemental Patience Capable or strategic thinking ...

forwarding details as appropriate Handle internal and external enquiries (including employers and learners, via email, telephone and face-to-face) providing effective and efficient customer service Answer the centre intercom, providing the required greeting and ensuring only authorised visitors are granted access to the building Greet visitors ...

work under pressure, prioritise tasks, and adapt to new systems High accuracy, attention to detail, and confidence working with data Team player with good customer‐service skills and flexibility to support school needs Experience: IT helpdesk support, troubleshooting, installations, and repairs Supporting networks, servers, wireless systems, and internet ...

responsibility will include: Onsite installation of data cabling project and associated hardware such as CCTV, wireless hardware and Audio-Visual solutions Providing excellent customer service and support The ability to work alone and as part of a team Working collaboratively with contractors on site where necessary Knowledge, Skills … normally Monday to Friday, 08:30 to 16:30 with a half hour for lunch. Extended or alternative hours may be required to satisfy customer requirements. Occasional evening shifts are required to facilitate installations into schools outside of student attendance hours. It is expected that the successful candidate will ...

client is a well-established organisation, supporting learners as they progress through their training journey. They are dedicated to delivering high-quality education, outstanding customer service, and a supportive learning environment. Working closely with their partner training network, they help their students achieve their goals while maintaining ...

business is growing, and we are looking for a skilled Technical Support Administrator to join their team. Job Overview Be instrumental in supporting their customer service team by communicating with customers, providing technical support, and acting as a liaison between thei click apply for full job details ...

next contract? We're working with a growing organisation in Bristol looking for a Dynamics 365 CE Contractor to support ongoing delivery across Sales, Customer Service, and Field Service. What you'll be doing: Configuring and customising Dynamics 365 CE Supporting Power Platform solutions (Power Apps/Power … requirements Contributing to ongoing system improvements and enhancements What we're looking for: Strong experience with Dynamics 365 CE (Sales/CS/Field Service) Solid Power Platform skills Confident working in agile environments Strong stakeholder communication The details: £300/day (Outside IR35) Hybrid - 2 days onsite ...

next contract? We're working with a growing organisation in Bristol looking for a Dynamics 365 CE Contractor to support ongoing delivery across Sales, Customer Service, and Field Service. What you'll be doing: Configuring and customising Dynamics 365 CE Supporting Power Platform solutions (Power Apps/Power … requirements Contributing to ongoing system improvements and enhancements What we're looking for: Strong experience with Dynamics 365 CE (Sales/CS/Field Service) Solid Power Platform skills Confident working in agile environments Strong stakeholder communication xkybehq The details: £300/day (Outside IR35) Hybrid - 2 days onsite ...

next contract? We're working with a growing organisation in Bristol looking for a Dynamics 365 CE Contractor to support ongoing delivery across Sales, Customer Service, and Field Service. What you'll be doing: Configuring and customising Dynamics 365 CE Supporting Power Platform solutions (Power App click apply ...

position in Data Inputting/Co-ordination? If you're a proactive, confident individual with strong technical expertise, who takes pride in delivering excellent service, we want you on our team! Join us for a role where your contributions truly matter. Plus, enjoy a Monday to Friday schedule. … They now have a team of 90 dedicated employees, who possess a wealth of knowledge which enables them to provide their clients with outstanding customer service. They are a fun, friendly and sociable company, who offer extensive training to all employees along with some fantastic of opportunities for career ...