ITSM and CSM modules. * Deep understanding of ServiceNow architecture, data model, integrations, APIs, and platform capabilities. * Proven experience designing and implementing complex, multi-module ServiceNow solutions. * Strong understanding of ITIL processes and service management best practices. * Ability to produce high-quality technical documentation and architectural designs. * Experience guiding developers, reviewing technical work, and enforcing platform standards. * Excellent stakeholder engagement skills More ❯
WC2R, Holborn, Greater London, Fleet Street, United Kingdom
Ricoh
customer and organisation Ability to understand user requirements relating to the customers IT infrastructure. Possesses ability to make decisions independently and use good judgement when others should be involved. ITIL Foundation – Desirable. Methodical with attention to detail but prepared to meet customer expectations. Technical Knowledge Mac Hardware Jamf – Apple Device Management Windows 10/11 Active Directory/Group Policy More ❯
Taunton, Somerset, South West, United Kingdom Hybrid/Remote Options
SRD Technology UK Ltd
to team to progress processes. Passion for IT Nice to have but not essential Experience of working in an MSP is highly desirable Qualifications ( not essential) Microsoft 365 Fundermentals ITIL knowledge or certification CompTIA IT Fundamentals+ (ITF+) Customer service training Why Join SRD Technology UK? Be part of a friendly, forward-thinking team making a real impact in the IT More ❯
London, Fleet Street, United Kingdom Hybrid/Remote Options
The Bridge IT Recruitment
Controls frameworks. Ability to work under pressure, prioritise effectively, and maintain attention to detail. Desirable: Professional certifications such as GSEC, CISSP, OSCP, CISA, CompTIA Sec+, or equivalent. Knowledge of ITIL processes and cyber governance frameworks. Experience with scripting, automation, and digital forensics. Awareness of PCI DSS, SDLC, and network analysis principles. This is a great opportunity to join a leading More ❯
systems, networks, and services. • Implement and maintain automation, monitoring, and configuration management capabilities across the estate. • Support the design and delivery of infrastructure changes, upgrades, and new capabilities following ITIL change and release processes. • Troubleshoot and resolve complex technical issues across server, storage, networking, and cloud platforms. • Contribute to incident, problem, and change management processes; produce and maintain technical documentation … Windows Server, Active Directory, Group Policy, DNS, DHCP, and SQL Server. • Hands-on experience with Microsoft Azure, covering IaaS, PaaS, identity, networking, monitoring, and cost management. • Sound understanding of ITIL practices, with practical experience in incident, problem, change, and configuration management. • Proven experience managing virtualised environments (e.g., Hyper-V, VMware). • Strong knowledge of networking fundamentals including routing, switching, firewalls More ❯
technical documentation, support integrations, and champion continuous improvement across the ITSM function.The ideal candidate will have proven experience working with and configuring ServiceNow, a strong understanding of ITSM and ITIL principles, and the ability to work both independently and collaboratively. Experience with integrations, scripting, and performance analytics would be advantageous but not essential.This is a fantastic opportunity to join a … and play a key role in the future of their IT services. The Role: *Administer, configure, and enhance the ServiceNow platform*Support and optimise ITSM processes in line with ITIL best practice*Collaborate with stakeholders to define requirements and deliver improvements*Produce documentation, support integrations, and troubleshoot issues The Person: *Proven experience working with and configuring ServiceNow*Strong knowledge of … ITSM processes and ITIL principles*Excellent communication, analytical, and problem-solving skills*Ability to work independently and within cross-functional teams Reference Number: BBBH265666 To apply for this role or to be considered for further roles, please click "Apply Now" or contact Tommy Williams at Rise Technical Recruitment.Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and More ❯
documentation, support integrations, and champion continuous improvement across the ITSM function. The ideal candidate will have proven experience working with and configuring ServiceNow, a strong understanding of ITSM and ITIL principles, and the ability to work both independently and collaboratively. Experience with integrations, scripting, and performance analytics would be advantageous but not essential. This is a fantastic opportunity to join … and play a key role in the future of their IT services. The Role: *Administer, configure, and enhance the ServiceNow platform *Support and optimise ITSM processes in line with ITIL best practice *Collaborate with stakeholders to define requirements and deliver improvements *Produce documentation, support integrations, and troubleshoot issues The Person: *Proven experience working with and configuring ServiceNow *Strong knowledge of … ITSM processes and ITIL principles *Excellent communication, analytical, and problem-solving skills *Ability to work independently and within cross-functional teams Reference Number: BBBH265666 To apply for this role or to be considered for further roles, please click 'Apply Now' or contact Tommy Williams at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts as an employment agency for permanent roles More ❯
yeovil, south west england, united kingdom Hybrid/Remote Options
Leonardo
ability to manage a mixture of internal and external challenges to meet business outcomes. Expertise in Risk Management, Capacity Management, Continuous Improvement, CMDB governance, Service Availability, and Operational Governance. ITIL qualified or experienced working within ITIL-aligned environments. Ability to analyse complex information and make effective, evidence-based decisions. Leadership capability: able to mentor, guide, and support others. Experience managing More ❯
