18 of 18 ITIL Jobs in Somerset

platforms such as Microsoft Azure or Amazon Web Services. Containerisation platforms such as Kubernetes or Docker. Security monitoring, SIEM and integration with SOC tooling. ITIL or service-management practices. Relevant technical, engineering or leadership certifications. Candidates are not expected to be specialists in every area. We are particularly interested ...

security practices* Technical problem solving and resolution of application-related issues* Collaboration with engineering, SOC, and service management teams* Experience working within security and ITIL-aligned environments* Delivery within secure/enterprise/defence environments## ## Desirable:* Experience with SIEM/EDR/vulnerability management tools (e.g. Splunk, Trellix, Tenable ...

such as CyberArk (PAM), PKI services, or cross-domain/secure transfer solutions* Use of monitoring and alerting tools (e.g. SIEM, infrastructure monitoring platforms)* ITIL-aligned service management practices (incident, problem, change)* Automation of operational activities (scripts, scheduled jobs, runbooks)* Experience working in high-availability or 24/7 service ...

producing high-quality customer service focussed reports for operational and executive stakeholders. Aptitude in developing and implementing IT service management policies and procedures ITIL qualified (foundation as a minimum, preferably practitioner) Good knowledge of ServiceNow Successful track record of delivering IT service improvement initiatives. An in depth understanding ...

Network security technologies (firewalls, IDS/IPS, VPN, segmentation)* Familiarity with virtualisation and cloud networking concepts* Network monitoring, diagnostic, and analytics tools* Understanding of ITIL and service management frameworks* Delivery within secure/enterprise/defence environmentsDesirable:* VMware NSX-T deep expertise and certification (or equivalent experience)* VCF networking integration ...

issues to support problem management and continuous service improvement. Maintain and improve knowledge documentation, enabling faster resolution and greater self-service adoption. Work within ITIL-aligned processes to ensure consistent, compliant service delivery. Collaborate with teams across IT to support service improvements, changes, and new technology rollouts. About ...

Excellent communication and customer service skills. A proactive and organised approach to problem solving. The ability to manage multiple priorities effectively. Experience working within ITIL or structured support environments would be advantageous. A full UK driving licence would be beneficial. Please note as we receive a high level of applications ...

basic networking, Cat5/6 cabling etc. Experience in working in care-setting (desirable but not essential). Foundation Qualification in ITIL (or equivalent experience). Qualifications and/or experience of other Standards associated with IT best practice, such as ISO27001, the Data Protection Act 2018 and GDPR. ...

project management and stakeholder management skills. Desirable Skills Azure certifications such as AZ-104 or Azure Solutions Architect. Microsoft certifications including MCSE or MCSA. ITIL certification. Experience working within highly regulated or multi-site environments. This role requires regular access to the Birmingham office and would suit candidates within ...

application security practices* Technical problem solving and resolution of application-related issues* Collaboration with engineering, service management, and business teams* Experience working within ITIL-aligned service environments* Delivery within enterprise/secure/defence environments## ## Desirable:* Jira Service Management (or similar ITSM platforms)* ITIL process design and optimisation ...

Prior experience of working in an international environment \n comprising both military and civilian \n * elements \n * Knowledge of NATO responsibilities and organization. \n * ITIL v3 Foundation \n * Specific experience with the following: TCE621, VIASAT drives, \n VEEAM Backup, Infodas SGWX, Active Directory, DNS, DHCP, \n VMware vCenter, DELL Switches ...

secure environment. Infrastructure lifecycle activities including deployment, configuration, monitoring, patching, upgrading, backup and sustainment. Understanding of incident, problem, change and configuration management within an ITIL-aligned service environment. Awareness of cyber security controls, system hardening and vulnerability remediation. Troubleshooting and fault-finding across integrated infrastructure and platform services. Creation … tooling. Cloud platforms such as Microsoft Azure or Amazon Web Services. Containerisation platforms such as Kubernetes or Docker. Relevant Microsoft, Red Hat, VMware, ITIL, cyber security or cloud certifications. Candidates are not expected to have experience in every area. We are particularly interested in capable operational platform engineers who have ...

days in the Arete, Cumbernauld office and offers a strong customer-focused service mindset, collaboration with cross-functional teams, and opportunities to contribute to ITIL-aligned processes. #J-18808-Ljbffr ...

partners remain compliant with IT service management processes and governance. Support major incident management and post-incident reviews to drive accountability and learning. Qualifications ITIL Managing Professional (or equivalent advanced ITIL qualification) Demonstrated ability to manage senior stakeholder relationships and communications Proven experience in defining and reporting on SLAs ...

leadership to keep operations running smoothly, support strong operational performance and contribute to continuous improvement—all while ensuring best-in-class service aligned to ITIL standards and SLAs. What You'll Do Lead, mentor, and support a team of Service Desk Analysts, acting as the senior escalation point for complex … issues Support the day-to-day coordination of Service Desk activities, ensuring smooth delivery aligned with ITIL 4 best practices. Support workload coordination, prioritisation, and ticket flow to help the team meet SLAs Drive a culture of accountability, collaboration, and customer-focused support Work closely with the Global Service Desk ...

system availability and performance. This role also contributes to continuous improvement by identifying recurring issues and recommending long term solutions using Problem Management and ITIL best practices. Responsibilities Respond promptly to incidents related to Applications reported through the Service Desk or monitoring systems. Diagnose, troubleshoot, and resolve application issues, following … Expertise in FinOps and CE for D365 Proven experience in Business Application role preferably in a medium to large organisation. Good overall understanding of ITIL framework and ITSM best practices. Good analytical and problem-solving skills. Good understanding of priorities versus business impact and Incident resolution within required ...

Good supplier and contract management experience \n The confidence to bring order to a complex estate and influence stakeholders at all levels \n ITIL v4 Foundation as a minimum \n \n Desirable \n \n Higher-level ITIL v4 or an IT asset management qualification such as CSAM \n Experience ...

technical support for critical business applications, ensuring prompt resolution of incidents and high system availability. Ideal candidates must possess expertise in Microsoft Dynamics 365, ITIL knowledge, and strong analytical skills. Responsibilities include incident management, application updates, and continuous improvement using ITIL best practices. #J-18808-Ljbffr ...