2 of 2 ITSM Jobs in Somerset

years in a managerial capacity. Technical Skills: Strong knowledge of Windows, macOS, and Linux Proficiency with enterprise software, networks, and troubleshooting Familiarity with ITSM tools (eg, Fresh Desk, Jira, Zendesk). Hands on knowledge of Office365 suite Knowledge of endpoint management systems such as Intune or Jump Cloud Familiarity with ...

Service Assurance Manager leads the Service Assurance team and is accountable for the effective governance of IT service management across HL's dual technology estate, spanning heritage systems, cloud services, and integrated third party platforms. The role ensures consistent execution of service management processes, strong major incident leadership, and effective ...