8 of 8 ITSM Jobs in Somerset

software installations, intranet and internet access, document management, hardware break fix and smart hands. To act upon Incidents and Service Requests assigned to you and your team in the ITSM toolset or equivalent ticketing system. To own end to end Incident and queue management, including 3rd party ticket management as well as requests for additional services hardware/software, system More ❯

Service Desk Support: (IT Operations, Cyber & Data/Analytics) Provide technical support to internal users across multiple regions and languages. Log, triage, and resolve incidents and service requests using ITSM tools (e.g., BMC Helix). Escalate complex issues to second-line support teams. Assist in maintaining knowledge base articles and FAQs. Infrastructure & Applications: (IT Operations, Cyber & Data/Analytics) Support More ❯

Benefits Excellent opportunity for a ServiceNow specialist to join an industry-leading organisation offering long-term stability, technical progression, and the chance to make a real impact across IT Service Management click apply for full job details More ❯

Job Description We are seeking an experienced ServiceNow Solutions Architect to lead the architectural design and solution strategy for a major ServiceNow implementation spanning IT Service Management (ITSM) and Customer Service Management (CSM). This role will ensure that the platform is designed and configured to meet business requirements, align with best practices, and support long-term scalability. The ideal … project managers, developers, and business teams to translate requirements into robust and future-proof ServiceNow solutions. Key Responsibilities * Lead the end-to-end solution architecture for ServiceNow implementations across ITSM, CSM, and related modules. * Translate business requirements into scalable, efficient, and compliant ServiceNow platform designs. * Define architectural standards, integration patterns, and design principles for ServiceNow. * Provide technical leadership to development … testing, UAT, go-live planning, and post-implementation enhancements. Essential Skills & Experience * Strong experience as a ServiceNow Solutions Architect, Lead Consultant, or Technical Architect. * Hands-on expertise across ServiceNow ITSM and CSM modules. * Deep understanding of ServiceNow architecture, data model, integrations, APIs, and platform capabilities. * Proven experience designing and implementing complex, multi-module ServiceNow solutions. * Strong understanding of ITIL processes More ❯

in Europe Type: Contract (Outside IR35) Summary We're seeking a seasoned ServiceNow Architect to lead enterprise-scale solution design, platform governance, and integration strategy across core ServiceNow products (ITSM, ITOM, HRSD, CSM) click apply for full job details More ❯

committed to improving efficiency, adopting best practice, and ensuring their technology platforms support business-wide transformation.In this role you will administer, configure, and enhance the ServiceNow platform to support ITSM processes including Incident, Problem, Change, Request, and Knowledge Management. You will work closely with stakeholders across the business to optimise workflows, implement improvements, and drive automation. You will also produce … technical documentation, support integrations, and champion continuous improvement across the ITSM function.The ideal candidate will have proven experience working with and configuring ServiceNow, a strong understanding of ITSM and ITIL principles, and the ability to work both independently and collaboratively. Experience with integrations, scripting, and performance analytics would be advantageous but not essential.This is a fantastic opportunity to join a … expertise, contribute to process improvement, and play a key role in the future of their IT services. The Role: *Administer, configure, and enhance the ServiceNow platform*Support and optimise ITSM processes in line with ITIL best practice*Collaborate with stakeholders to define requirements and deliver improvements*Produce documentation, support integrations, and troubleshoot issues The Person: *Proven experience working with and More ❯

to improving efficiency, adopting best practice, and ensuring their technology platforms support business-wide transformation. In this role you will administer, configure, and enhance the ServiceNow platform to support ITSM processes including Incident, Problem, Change, Request, and Knowledge Management. You will work closely with stakeholders across the business to optimise workflows, implement improvements, and drive automation. You will also produce … technical documentation, support integrations, and champion continuous improvement across the ITSM function. The ideal candidate will have proven experience working with and configuring ServiceNow, a strong understanding of ITSM and ITIL principles, and the ability to work both independently and collaboratively. Experience with integrations, scripting, and performance analytics would be advantageous but not essential. This is a fantastic opportunity to … expertise, contribute to process improvement, and play a key role in the future of their IT services. The Role: *Administer, configure, and enhance the ServiceNow platform *Support and optimise ITSM processes in line with ITIL best practice *Collaborate with stakeholders to define requirements and deliver improvements *Produce documentation, support integrations, and troubleshoot issues The Person: *Proven experience working with and More ❯

IT Engineer - SC Cleared, Laptop Refresh, Device Build, ITSM Up to £140 per day (Inside IR35 - Umbrella) Bristol (5 days per week onsite) 6-8 week contract My client is a high profile IT Consultancy who require an SC Cleared IT Engineer to help refresh Laptops and device builds onsite, with a prestigious end client click apply for full job More ❯