2ndLine IT Support Engineer2ndLine IT Support Engineer – Social Messaging Platform – Horsham, West Sussex (Tech stack: 2ndLine IT Support Engineer, Windows, 1st Line, Windows Server, Office 365, Active Directory, Exchange … Intune, Azure, Microsoft Endpoint Manager, ITIL, Service Desk, Desktop Support, Mobile Device Management, 2ndLine IT Support Engineer) In 2012 our client launched a social messaging platform that has been taking the US by storm. After an extremely successful period our client has decided to … and European markets. A number of new offices are being opened in the UK and our client is looking for talented, enthusiastic and passionate 2ndLine IT Support Engineer (Windows) with strong exposure to 1st line duties and a solid foundation in the More ❯
horsham, south east england, United Kingdom Hybrid / WFH Options
In Technology Group
2ndLine IT Support Engineer – Horsham - £35,000 - Hybrid After Probation! Role: 2ndLine IT Support Engineer Area: Horsham Salary: £30,000 – £35,000 – Hybrid After Probation! Interviewing Immediately – Please apply ASAP! A market leading client are looking to add … an 2ndline support engineer to join their every dynamic IT department. They work with the latest technologies such as Office 365, Azure and now Server 2022. The Senior Management Team fully believes in developing professionals and not just working within your comfort zone. You … Pension ** Paid for certifications ** Free Parking Microsoft, Windows Server, Exchange, Office 365, Azure, Active Directory, VMware, 1st line, first Line, 2ndline, secondline, SharePoint, Networking, Firewall, Support, Project owen . smith @ intechnologygroup. com 0118 228 6480 07704 160 518 Interviewing More ❯
West Sussex, South East, United Kingdom Hybrid / WFH Options
In Technology Group Limited
2ndLine IT Support Engineer - Horsham - £35,000 - Hybrid After Probation! Role : 2ndLine IT Support Engineer Area : Horsham Salary : £30,000 - £35,000 - Hybrid After Probation! Interviewing Immediately - Please apply ASAP! A market leading client are looking to add … an 2ndline support engineer to join their every dynamic IT department. They work with the latest technologies such as Office 365, Azure and now Server 2022. The Senior Management Team fully believes in developing professionals and not just working within your comfort zone. You … Pension ** Paid for certifications ** Free Parking Microsoft, Windows Server, Exchange, Office 365, Azure, Active Directory, VMware, 1st line, first Line, 2ndline, secondline, SharePoint, Networking, Firewall, Support, Project owen . smith @ intechnologygroup. com 0118 228 6480 07704 160 518 Interviewing More ❯
Basingstoke, Hampshire, South East, United Kingdom Hybrid / WFH Options
DISConsulting IT Ltd
Job Title: 2ndLine IT Service Desk Engineer Location: Basingstoke, RG24 9RA Salary: £35k + (subject to proven experience and qualifications) Job Type: Permanent - Full Time Progression to: 3 rd Line/T3 IT Service Desk Engineer/Project Engineer … where innovation meets exceptional service. Let's shape the future of IT together, one client success story at a time. Responsibilities: Provide 1st and 2ndline support to customers Assist with various Project related work as required (Hardware installation, Networking, Cloud Migrations, Server builds and customer onboarding … Work with 2ndline team to triage IT Support requests Provide mentorship and guidance to junior staff (1st line) Complete on-site visits to customers independently Carry out site audits and create technical documentation and knowledge base articles Experience: Proven track record of great IT More ❯
2ndLine NOC Engineer Location Redhill, Surrey. Full time on site. £35 37.5k with benefits such as bonus, private health, enhanced pension + more. 4 on, 4 off working pattern. 8-8 shifts (1 week on days, 1 week on nights). This role is … time there will be between 6-10 other engineers on your shift. They currently have 6 x 1st line engineers, 3 x 2ndline engineers 2 x 3rd line engineers and of course a team lead. In this role, youll be working at … 2ndline, dealing with any escalation that the first line cannot resolve as well as proactive monitoring of the various systems. Some of the systems here are bespoke so it is not expected that you come in and know everything, meaning we are looking for More ❯
Basingstoke, Hampshire, South East, United Kingdom Hybrid / WFH Options
Hotality IT Solutions Ltd
in-room TV entertainment/casting solutions and lots more to over 230 hotels across the UK and Ireland. We are looking for a 2ndLineEngineer working 09:00-18:00 weekdays. Your role would include a mixture of some project work and IT … projects or IT support needed: Monday - on the Support desk Tuesday - on the Support desk Wednesday - on the Support desk Thursday - helping out a 2ndLineEngineer on a project Friday - doing a scheduled visit at a hotel a 30 minute drive away There is … an element of On-Call this role and you would join the weekly on-call rota shared with other 2ndLine engineers. You would be expected to offer guidance and resolutions to the 1st and 2ndLine engineers based in the office after hours More ❯
Milton Keynes, Buckinghamshire, South East, United Kingdom
In Technology Group Limited
Job Title: 2ndLine Support Engineer Location: Milton Keynes (full-time onsite) S alary: £32,000 - £35,000 DOE + Benefits About the Role We are working with a well-established and rapidly growing Managed Service Provider (MSP) based in Milton Keynes who are looking … for a proactive and technically skilled 2ndLine Support Engineer to join their dynamic support team. This is an exciting opportunity to work with a diverse range of clients across multiple sectors, supporting cutting-edge technologies in a fast-paced, service-driven environment. Key Responsibilities … Provide 2ndline technical support to a broad client base across Microsoft and cloud-based environments. Diagnose and resolve hardware, software, and networking issues escalated from 1st line. Monitor and maintain client systems using RMM tools, ensuring performance and uptime. Escalate complex issues to 3rd lineMore ❯
Team Leader - 2ndLine Support Analyst £30 per hour/Inside IR35 Urgent/6 months We're seeking an experienced and proactive Senior 2ndLine Support Analyst who combines strong hands-on technical capabilities with leadership experience. This role suits someone looking for … and is confident taking ownership, guiding others, and acting as a right-hand to the IT Service Delivery Manager. You'll deliver high-quality 2ndline technical support across the business while providing leadership and mentoring to the Service Desk Technical Team. This is an ideal step … someone with experience leading a team or who's ready to grow into a team management role. Core Responsibilities Lead by example in resolving 2ndline tickets efficiently and in line with SLAs Provide hands-on technical support for all end-user computing and business More ❯
2ndLine SD WAN Engineer +Permanent opportunity +On site in Bracknell or Birmingham + 34,000 - 39,000 +SC cleared role - must be elligible for clearance Your role will involve direct technical support for all of services in the SST as part of the 2ndLine Team and assist in the day-to-day operations and duties of the DNS SD-WAN Service. The engineer will also work with the current support personnel to understand the products and their use across the shared service and to develop their diagnostic skills … solutions. An awareness and proven track record of security monitoring and cyber security controls and defence measures. If you'd like to discuss this 2ndLine SD WAN Engineer role n more detail, please send your updated CV to (url removed) and I will get More ❯
ethic taken very seriously since the company was founded in 1959. Tradition is currently seeking to appoint an IT Support Engineer/2ndLine Support to be based in the London office. Main responsibilities within the IT Support Engineer/2ndLine Support position include: Attending and fixing any 2ndline problems with PC hardware, Software, voice and application software Carrying out desk moves of IT equipment Working with project team and 3rd line support when required Attending and fixing any dealer board problems Attending … Installing printers as requested, ensuring that necessary records are amended Making all administration amendments to the dealer board systems as appropriate Facilitating new line testing Responsible for reporting line faults and ensuring they are resolved in a timely manner Investigating long term issues and report findings More ❯
Job Title: 2ndLine Support Engineer Job Type: Permanent Location: Winchester/Remote Salary: £30,000 - £34,000 p/a + on call allowance 2ndLine Support Engineer - Role & Responsibilities Answer, evaluate, log and prioritise incoming ticket requests from … Diagnose and solve IT security products problems quickly Perform on call support for 24*7 customers as part of an out of hours rota 2ndLine Support Engineer - Required Experience 3+ years' experience in IT Support (2nd/3nd line level) Ability More ❯
london (wimbledon), south east england, United Kingdom
Nigel Frank International
Job title: 2ndLine Support Engineer Location; South West London (Wimbledon) Salary: £35,000 - £40,000 DOE About the role/company This is a great opportunity to join a growing IT Support company based in SW London are looking for an experienced 2ndLine Engineer. As a business they work with some established clients in London who trust them with all their IT support issues. This includes customers in both the Public/Private sector with some recent growth in their customer base. The role is to … support and work with the latest Microsoft Cloud technologies. Ideally you will have at least a few years of experience supporting customers at a 2ndLine level and have skills in the following technologies; Key skills required: Office 365 support and administration Managing SharePoint permissions PowerShell Scripting More ❯
Job Description: We are seeking a skilled 2ndLine Support Engineer to join our client's dynamic team in Reading, on an initial 8 week contract. As part of a fast-paced MSP environment, you will provide technical support and troubleshooting for a range of … various industries. Your primary focus will be on resolving escalated IT issues, ensuring seamless system operations, and delivering excellent customer service. Key Responsibilities: Provide 2ndline support for escalated issues across Microsoft, VMware, and Veeam technologies. Troubleshoot and resolve incidents related to Windows Server, Active Directory, Office … date. Assist in IT projects, including migrations, deployments, and upgrades. Deliver exceptional customer service while maintaining SLAs. Required Skills & Experience: Proven experience in a 2ndline IT support role, ideally within an MSP. Strong knowledge of Microsoft technologies (Windows Server, Active Directory, O365). Experience with VMware More ❯
savvy professional with a passion for delivering exceptional support services? Our fantastic client in Lancing, West Sussex, is seeking a rock star 1st/2ndLine Support Engineer to join their dynamic team on a permanent basis. Get ready to elevate your career to new … to Friday work schedule, 8:30 AM to 5:30 PM work-life balance is key. If you're a tech-savvy 1st/2ndLine Support Engineer with a minimum of 1 year's experience in the thrilling MSP world, and extensive knowledge of More ❯
savvy professional with a passion for delivering exceptional support services? Our fantastic client in Lancing, West Sussex, is seeking a rock star 1st/2ndLine Support Engineer to join their dynamic team on a permanent basis. Get ready to elevate your career to new … to Friday work schedule, 8:30 AM to 5:30 PM – work-life balance is key. If you're a tech-savvy 1st/2ndLine Support Engineer with a minimum of 1 year's experience in the thrilling MSP world, and extensive knowledge of More ❯
My client a leading MSP in the City of London are looking for an experience ' 2ndLine Support ' to join them on a permanent basis. The 2ndLine Support Engineer will be responsible for providing support to customers for the more complex … This candidate MUST have experience working for an MSP previously and must be someone who is very customer centric and people orientated. Job Title: 2ndLine Support Salary: £35,000 - £40,000 Location: London (5 Days Onsite) Job Type: Permanent Start: ASAP Required Skills and Experience: Proven More ❯
Location - Abingdon FTC - 30k Position - 2ndLineEngineer Essential: Minimum of 2 years' IT experience in a corporate environment Excellent knowledge in Windows 11 installation and configuration Strong communication skills Excellent troubleshooting and problem resolution skills Able to work independently under pressure Active Directory - User More ❯
Location - Abingdon FTC - 30k Position - 2ndLineEngineer Essential: Minimum of 2 years' IT experience in a corporate environment Excellent knowledge in Windows 11 installation and configuration Strong communication skills Excellent troubleshooting and problem resolution skills Able to work independently under pressure Active Directory - User More ❯
Excellent opportunity for a passionate 2ndLine Support Engineer to join an excellent client team based in Dorset. The successful Support Engineer should have at least 2 years commercial experience providing technical support and should be comfortable working both individually and as part More ❯
We are looking for 2ndLine SD-WAN Support Engineer based in Bracknell. You'll play a crucial role in providing technical support for SD-WAN services, ensuring smooth network operations, and troubleshooting complex issues. Salary ranges between £28K - £34K + Shift Allowance. This role … requires full-time on-site and SC Clearance. You will be providing direct 2ndline technical support for my client's SD-WAN services. Responsibilities include: - Monitor and manage network events via orchestrator tools. - Provide proactive network support and incident diagnosis. - Develop knowledge articles and share expertise More ❯
We are seeking an experienced and dynamic SecondLineEngineer to join the helpdesk team. This role serves as a primary escalation point to ensure the resolution of escalated tickets and changes within contracted service levels. You will also be responsible for remediating vulnerabilities and applying … complex incidents and requests while contributing to maintenance and project initiatives, enhancing customer platforms and services. Key Responsibilities Handle escalated issues from first-line support that require a deeper level of technical expertise. Perform advanced troubleshooting of hardware, software, network, and system-related issues. Coordinate with third-lineMore ❯
PO7, Waterlooville, Hampshire, United Kingdom Hybrid / WFH Options
Spiral Solutions Recruitment Ltd
they are very much focused on providing the best customer satisfaction with brilliant technical support. I am looking for an experienced and dynamic SecondLineEngineer to join the helpdesk team, this role serves as a primary escalation point to ensure the resolution of escalated tickets … and changes within contracted service levels. Your key responsibilities will be to handle escalated issues from first-line support that require a deeper level of technical expertise as well as Perform advanced troubleshooting of hardware, software, network, and system-related issues and Coordinate with third-lineMore ❯
About > Careers > SecondLine Technical Support Engineer (Shift Patterns) SecondLine Technical Support Engineer (Shift Patterns) Contract: Permanent Location: Chertsey, Surrey Are you an experienced SecondLine Support Engineer looking to boost your career by working for a … and we believe in encouraging a strong culture of Community, Confidence, and Integrity. The Role An excellent opportunity has emerged for a SecondLine IT Support Engineer to join the technical team. The successful candidate will have an existing track record working within a similar role … and night shifts. A shift is 8.00am-8.00pm or 8.00pm-8.00am. The role is based at Krome's HQ in Chertsey. Some second-line duties are field-based, so availability to work in Chertsey but also to travel to London and other client locations is required. Requirements At More ❯
london, south east england, United Kingdom Hybrid / WFH Options
Prince Talent & Resourcing Group
SecondLine Support Engineer - MSP Experience - 5 days a week on site About Us We provide critical technology solutions built on solid foundations. We help organisations that rely on technology for critical operations, achieve and maintain a high-performance steady state. We have delivered projects for … Management functions with ConnectWise. Continuously improve on process and efficiency within SOP’s and ConnectWise. Required skills Proven experience as a Desktop Support Engineer, IT Support Specialist, or similar role. Able to implement, manage and improve an IT Service Management Platform – ideally having had direct experience of ConnectWise. More ❯
Waterlooville, Hampshire, South East, United Kingdom Hybrid / WFH Options
The Workshop
We are seeking an experienced and dynamic SecondLine IT Engineer to join a busy helpdesk team, this role serves as a primary escalation point to ensure the resolution of escalated tickets and changes within contracted service levels. They will also be responsible for remediating vulnerabilities … complex incidents and requests while contributing to maintenance and project initiatives, enhancing customer platforms and services. Main Duties Handle escalated issues from first-line support that require a deeper level of technical expertise. Perform advanced troubleshooting of hardware, software, network, and system-related issues. Coordinate with third-lineMore ❯