Lead IT Service Delivery Manager
- Hiring Organisation
- Adecco
- Location
- West Sussex, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £600 - £800 per day
safeguarding essential services that support water quality, environmental compliance, customer operations, corporate systems, and incident response. You will provide strategic leadership across Service Management, champion ITIL best practice, and drive service excellence across both internal teams and third-party suppliers. Key Responsibilities Leadership & People Management Lead, coach … metrics including SLAs, OLAs and KPIs. Produce accurate MI reports to demonstrate service performance and trends. Communicate risks, incidents, and improvements effectively to stakeholders. Stakeholder & Relationship Management Build strong, collaborative relationships across engineering, operational, digital, and business teams. Run regular service reviews with internal teams and suppliers. Represent ...