5 of 5 SLA Jobs in South London

productivity within the team. Day-to-Day Responsibilities: Supervise the Service Desk, ensuring SLAs are met across all accounts, with each customer achieving their SLA monthly. Collaborate with the Senior Customer Services Manager and other key personnel to meet productivity requirements and manage overrun call sites. Provide accurate estimated times ...

repairs, physical installations as well as for the escorts requested by customers. You will be handling all incoming customer service requests and ensuring SLA's and agreed KPIs are achieved to ensure outstanding customer satisfaction. The role will ensure 24/7 support in the data centre operations and representing ...

Diesel Generators, Chillers, Heating Ventilation Air Conditioning (HVAC), Exhaust Fans, Variable Frequency Drives (VFD's), and Transformers Troubleshoot events within internal Service Level Agreements (SLA's) Take daily operational readings of all mechanical and electrical equipment through routine rounds/log-taking (temperatures, voltages, currents, etc.) Supervise contractors who perform ...

Diesel Generators, Chillers, Heating Ventilation Air Conditioning (HVAC), Exhaust Fans, Variable Frequency Drives (VFD's), and Transformers Troubleshoot events within internal Service Level Agreements (SLA's) Take daily operational readings of all mechanical and electrical equipment through routine rounds/log-taking (temperatures, voltages, currents, etc.) Supervise contractors who perform ...

operational role within a 24/7 critical environment, responsible for ensuring business-critical systems operate safely, reliably, and in line with strict SLA and KPI requirements. Key Responsibilities: Deliver planned preventative maintenance (PPM) and reactive maintenance across mechanical and electrical systems Maintain all critical building systems including UPS, generators ...