and resolving connectivity issues Collaborate on IT projects, manage system upgrades, and monitor infrastructure to address issues proactively Manage the IT Service Desk, ensuring SLA compliance, resolving support tickets, handling emergencies, and providing advanced troubleshooting and remote support Support in delivering secure IT services Manage user accounts and permissions while More ❯
Caerphilly, Caerphilly County Borough, Gwent, United Kingdom
Universal Business Team
cloud solutions for optimal performance and security. Maintain a secure and efficient network infrastructure, resolving connectivity issues promptly. Oversee the IT Service Desk, ensuring SLA compliance and high levels of customer satisfaction. Deliver training sessions, IT inductions, and system onboarding/offboarding processes. Collaborate on IT projects, including system upgrades More ❯
s strategy and goals • Participate in Quarterly Business Reviews with our security tooling vendors. Providing feedback to the vendors on product features, feature requests, SLA and reporting requirements • Coordinate with different teams to ensure the organization’s information security posture is maintained and improved. • Conduct regular Technical Readiness Reviews and More ❯
other team members. Analyse, detect, identify and correct network fault investigations and deficiencies in the network (wide and local environments) working to pre-defined SLA’s. Provide remote trouble shooting, fault finding and support to all sites in GDUK as required. Determines installation parameters for software and hardware, for smooth More ❯
other team members. Analyse, detect, identify and correct network fault investigations and deficiencies in the network (wide and local environments) working to pre-defined SLA’s. Provide remote trouble shooting, fault finding and support to all sites in GDUK as required. Determines installation parameters for software and hardware, for smooth More ❯
meet acceptance requirements and advise the client Supplier Managers for training purposes. * Ensure function is covered from 8.30am to 5.00pm/5.30pm to meet SLA requirements from receipt to registration. Key Deliverables: * Prompt assessment of new requests to ensure they align with contractual requirements and are complete as stated. * Ensure More ❯
success. Key Skills: IT Skills (CRM Systems) Excellent telephone manner Excellent written English skills Ability to prioritise own workload for customer success Work to SLA's and internal targets to deliver on customer expectations We are looking for an upbeat, professional and friendly team member for our client. Please apply More ❯
within SAP, especially with exposure to S4Hana transformations The ability to manage the performance of 3rd party suppliers, ensuring they are in line with SLA's and providing optimal solutions The ability to act as an S2P SME Here's What You'll Get in Return The successful S2P Solution More ❯
SAP, especially with exposure to S4 Hana transformations The ability to manage the performance of 3rd party suppliers, ensuring they are in line with SLA's and providing optimal solutions The ability to act as an S2P SME Here's What You'll Get in Return The successful S2P Solution More ❯
***SC Cleared*** Second line Technical Support (Desktop Migration) Cardiff or Bristol or Feltham or Cheltenham or Brockworth (Multiple roles available) 6 Month contract initially, good scope for extension £300 - £350 p/d (Umbrella-PAYE) One of our blue chip More ❯
