an analytical approach to fault finding covering various services. Carrying out prescribed activities and Service Requests that have been requested by users. Adherence to SLA s and OLA s Experience: Proven technical support experience from a large organisation. Office 365 Sharepoint MS Teams Active Directory Email systems and protocols Domain more »
Swansea, Neath Port Talbot, Wales, United Kingdom Hybrid / WFH Options
DVSA
Ensures the team create and leverage knowledge and collaboration to derive increased efficiency and effectiveness. Responsible for ensuring Incidents and Requests are handled within SLA, and any escalations are handled and assigned to the appropriate team. Responsible for ensuring that Interactions are handled and updated with clear details. Responsible for more »
United Kingdom, Butetown Community, South Glamorgan, United Kingdom
IntaPeople
team, focusing on the ongoing functional support and improvement of their current database infrastructure. Key Responsibilities: Support a 24/7 environment with stringent SLA requirements. Manage and resolve issues related to Oracle databases and dependent applications. Perform lifecycle management, including automation and maintenance. Oversee the progress of new projects more »
support of a large and varied user base in IT systems Experience of an ITIL service environment Experience of working to ServiceLevelAgreement (SLA) targets and co-ordinating workload to meet them Understanding and experience of providing an effective customer service Desirable Experience of working in a NHS/ more »
