4 of 4 Customer Insight Jobs in the South West

Description At Motability Operations, we put our customers and users at the heart of everything we do - and it shows. With an exceptional 96% customer satisfaction score, our UX team plays a critical role in shaping intuitive, inclusive, and impactful digital experiences that genuinely make a difference in people's lives. Joining our UX team means stepping into a … collaborative and cross-functional environment where your voice matters. You'll work as part of Product squads co-creating solutions grounded in real customer needs. We believe the best experiences come from deep understanding, which is why we embed continuous user research, data insights, rapid prototyping, and iterative testing into our design process. What you'll be doing Lead … and influence user centred design Champion user centred design and inclusive research so customer insight, behavioural data and service metrics inform decisions at roadmap and portfolio level. Build trusted relationships with senior stakeholders, influencing direction through clear narratives, artefacts and measurable goals. Promote accessibility and inclusion, with strong practical knowledge of WCAG 2.2 and how to apply it More ❯

to hear from you! Our IT Services Team provides IT solutions and support to over 4000 internal customers. You will learn on the job and work to successfully resolve customer IT issues. Role As an advocate of Customer Service excellence, you will act as a referral point for dealing with complex or technical customer requests, issues, complaints … Learning how to use a range of IT support tools Recording, updating and documenting requests using the IT Service Desk system Installing and configuring new IT equipment Providing excellent customer service when speaking to internal and external customers Training You will gain experience in a large organisation, whilst studying towards your nationally recognised qualification - Customer Service Level … you require to be successful. You will be given one day a week to complete your training. The training you will be completing as part of the Level 3 Customer Service apprenticeship standard includes: Knowing your customers Providing a positive customer experience Meeting regulations and legislation Systems and resources Working with your customers/customer insights Dealing More ❯

Instructions for Continued Airworthiness (ATA 32 - landing gear, wheels, and brakes), capturing design changes and ensuring documentation accuracy. Beyond publication, you will provide lifecycle support to operators through daily customer interaction, problem-solving, and maintaining operational continuity. You will also contribute to core manuals including the Aircraft Maintenance Manual (AMM) and Trouble Shooting Manual (TSM). Role : Technical Data … for Aircraft Maintenance Manuals (AMM) and Trouble Shooting Manuals (TSM) for landing gear systems. Analyse design inputs to assess impact on manuals; plan, verify, and incorporate source data. Provide customer responses via technical request tools, ensuring compliance with policies and procedures. Oversee subcontracted authoring activities, leading review meetings and ensuring delivery to time, cost, and quality targets. Deliver updates … adherence to safety rules, quality processes, and documentation guidelines. Drive continuous improvement in processes, tools, and documentation methods. Represent the team in internal/external meetings and networks, providing customer insights. Hold or work towards authorisation to validate technical data outputs. With experience, take on additional responsibilities such as customer interface for technical data, coordinating key documentation subjects More ❯

role offers hands-on experience in data analysis, dashboard creation, and reporting, helping you develop confidence in handling raw data and delivering insights. Responsibilities include identifying data inaccuracies, supporting customer surveys, and managing trials of innovative technology. Role Purpose of Role: Working with the Customer Insights Analyst, your role will contribute to Grosvenor's understanding of its tenants. More ❯