26 to 43 of 43 ITIL Jobs in Surrey

Trust’s IT strategy and roadmap. This role increasingly supports curriculum delivery, business management and administration. The post requires 3+ years in IT management, ITIL familiarity or willingness to train, and a commitment to safeguarding. Regular travel to school sites is expected within Surrey/Hampshire/London boroughs. #J ...

where required, is provided to technical staff within the cluster Requirements include: An awareness, understanding and commitment to the protection and safeguarding of children ITIL certification or the willingness to undertake training Minimum 3 years of relevant work experience within a Network/IT Management role or equivalent For full ...

admin, incident reporting, certification auditing, and re-certification support. You will have a solid understanding of: ISO27001 & ISO22301 Cyber Essentials & Cyber Essentials Plus GDPR ITIL & ISMS (Information Security Management System) and BCMS (Business Continuity Management System) This is a flexible part time role requiring 3 days a week ...

Linux. You will lead transition activities, drive operational readiness, and provide 3rd-line support across a large-scale ticketing and data infrastructure project. Strong ITIL practices and knowledge transfer are essential. #J-18808-Ljbffr ...

support model, working with engineering teams, suppliers and stakeholders to ensure security and resilience. The ideal candidate will bring strong LAN/WAN expertise, ITIL experience, and proven ability to drive service improvements #J-18808-Ljbffr ...

DOORS. Knowledge of UML, Enterprise Architect, or other model-based systems engineering tools. Experience working within Windows and UNIX/Linux environments. Awareness of ITIL, systems lifecycle management, and industry best practice. INCOSE certification, ITIL certification, or a relevant postgraduate qualification. Skills and Personal Attributes Strong analytical and structured problem ...

senior technical escalation point for complex Wintel incidents, performing triage, service restoration, root cause analysis and follow-up problem management activities in line with ITIL practices. Operational procedures and runbooks: Review, improve and create SOPs, runbooks, support guides and knowledge articles covering start/stop procedures, event response, backup validation … support 3rd Line Infrastructure Support Service Transition, Operational Readiness and Early Life Support PowerShell scripting, automation and troubleshooting Backup, Disaster Recovery and High Availability ITIL Service Management (Incident, Problem and Change Management) Knowledge Transfer and Operational Documentation Strong communication, analytical and stakeholder management skills Holidays: 25 days per annum + ...

Monitor KPIs, SLAs and customer satisfaction Act as the escalation point for technical and customer issues Ensure high standards of ticket quality, documentation and ITIL practices Drive service improvement, efficiency and first-time fix rates Produce service performance reports for senior management Work closely with technical and account management teams … About You 3+ years' experience managing an IT Service Desk within an MSP Experience managing a team of 6-8 engineers Strong knowledge of ITIL, SLAs, KPIs and service management Experience handling escalations and major incidents Good knowledge of Microsoft 365, Entra ID, Azure, Intune and MDM Good networking fundamentals ...

service improvements. Experience with network security technologies, including firewalls, access control and vulnerability management. Knowledge of network monitoring and troubleshooting tools. Experience working within ITIL-based service management practices. Skills Strong leadership and people management skills. Excellent analytical and problem-solving abilities. Ability to prioritise workloads and manage multiple projects … focused with a commitment to service excellence. Ability to build effective relationships across internal teams, suppliers and stakeholders. Strong organisational and planning skills. Qualifications ITIL Foundation (or equivalent experience). Relevant networking qualification or equivalent industry experience. Holidays: 25 days per annum + 8 days bank holidays (options ...

Job Summary: An opportunity to join the Allianz Technology UK Branch as the Head of Architecture reporting directly to the Allianz Technology UK Head of IT. The Head of Architecture is responsible for leading and ...

Role DescriptionJoin Allianz UK’s Service Delivery Team and play a pivotal role in shaping and maturing Release Management governance across our business. You will lead the operationalisation of a newly designed Release Management Governance ...

service performance across all ICT products, covering service desk, incident management, problem management, and escalation handling as well as further ITIL service processes. Establish, track, and drive performance against KPIs and SLAs, maintaining operational discipline and data-led management. Lead major incident management for complex, high-impact client issues, including … performance, and commercial outcomes. Drive cross-product standardisation and maturity uplift to ensure consistent service practices, controls, and client experience. Benchmark service practices against ITIL and industry standards, identifying and closing maturity gaps. Embed a data-led improvement culture, using service metrics, client feedback, and trend analysis to drive decisions ...

functional requirements, including security, resilience, performance, and scalability. Experience in risk identification, management, and mitigation within service design and transition activities. Strong knowledge of ITIL and ISO 20000 principles, particularly in service design, service transition, and continual improvement. Strong governance and documentation skills, with experience supporting formal assurance, approvals … audits. Excellent stakeholder management and communication skills, with the ability to engage effectively with TfL, interfacing parties, suppliers and technical teams Desirable certifications: ITIL 4 certification (Foundation minimum, advanced level preferred) and familiarity with ISO 20000 or equivalent IT Service Management standards Desirable domain experience: Transport and mobility systems, particularly ...

Our client is a management and technology consultancy. Our Cyber Security Consultants play a critical role in supporting Defence, national security, government and critical national infrastructure organisations and protecting some of the UK's most ...

functional requirements, including security, resilience, performance, and scalability. Experience in risk identification, management, and mitigation within service design and transition activities. Strong knowledge of ITIL and ISO 20000 principles, particularly in service design, service transition, and continual improvement. Strong governance and documentation skills, with experience supporting formal assurance, approvals … audits. Excellent stakeholder management and communication skills, with the ability to engage effectively with customers, interfacing parties, suppliers, and technical teams. Desirable certifications: ITIL 4 (Foundation minimum, advanced certification preferred) and familiarity with ISO 20000 or equivalent IT Service Management standards. Desirable sector experience: Transport and mobility systems, particularly ticketing ...

3DEXPERIENCE, SAP and associated manufacturing OT integrations. Maintain system health across environments, releases and controlled change in a production-critical setting. Operate within ITIL-aligned service management processes, supporting incident, problem, change, configuration and release management. Work within ISA-95, Purdue-model and OT/IT security boundaries to ensure … readiness and operational resilience. What You'll Bring Solid grounding in application support, environment management, configuration management, change management and incident processes in an ITIL-aligned environment. Understanding of manufacturing integration, including interfaces, batch jobs, message queues and ISA-95 data flows. Practical troubleshooting capability using SQL, application and integration ...

operational efficiency, system resilience, maintainability, customer outcomes, and value for money. The role ensures compliance with Continual Improvement and Innovation processes and applies the ITIL Continual Improvement Model to deliver measurable business benefits. The successful candidate will drive the identification and implementation of innovative solutions, monitor performance to identify opportunities … aligned with industry best practices, corporate innovation frameworks, and contractual requirements. Establish and maintain the continual improvement and innovation framework in accordance with the ITIL Continual Improvement Model. Conduct and coordinate assessments of service delivery, operational processes, systems, asset management, and incident management to identify areas for improvement and propose ...

FluidOne in Camberley is seeking a Service Desk Pod Manager to lead the dedicated Camberley service desk, driving high-quality support and ITIL-aligned operations. You will coordinate 1st and 2nd line engineers, manage ticket flow in Halo, and own escalation handling and incident resolution across the pod. You will ...