17 of 17 Line Management Jobs in Surrey

and managing customer queries. As a Service Centre Shuft Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted services in line with the agreed service levels and business processes. You will act as a point of escalation and take ownership of major incidents outside of normal business hours This role … has line management responsibilities of 3 team members. The successful Service Centre Shift Lead must be a natural problem solver, tenacious and comfortable with stretching their own capabilities by working outside their comfort zone. They will constantly look at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to … service delivery. What you'll do: People and Performance Management Incident Process Management Major Incident Management Resource Coordination Spares Management Rosta Management Escalation Management Service Level Management Implement Continuous Improvement initiatives Ensuring tickets are logged accurately and call queues are managed effectively Point of escalation for customers and expediting issues to the relevant More ❯

and managing customer queries. As a Service Centre Shift Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted services in line with the agreed service levels and business processes. You will act as a point of escalation and take ownership of major incidents outside of normal business hours The successful … at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery. What you'll do: People and Performance Management Incident Process Management Major Incident Management Resource Coordination Spares Management Rosta Management Escalation Management Service Level Management Implement Continuous Improvement initiatives Ensuring tickets … escalation for customers and expediting issues to the relevant teams Take ownership of major incidents out of hours and engage stakeholders through to resolution Meet SLAs and KPIs in line with contractual requirements and ensure the effective communication to stakeholders where targets are at risk of not being met. Support root cause of failures and conduct reviews where applicable. More ❯

and managing customer queries. As a Service Centre Shift Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted services in line with the agreed service levels and business processes. You will act as a point of escalation and take ownership of major incidents outside of normal business hours The successful … at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery. What you'll do: People and Performance Management Incident Process Management Major Incident Management Resource Coordination Spares Management Rosta Management Escalation Management Service Level Management Implement Continuous Improvement initiatives Ensuring tickets … escalation for customers and expediting issues to the relevant teams Take ownership of major incidents out of hours and engage stakeholders through to resolution Meet SLAs and KPIs in line with contractual requirements and ensure the effective communication to stakeholders where targets are at risk of not being met. Support root cause of failures and conduct reviews where applicable. More ❯

products Strategic vision for the products, including the development roadmap Act as arbitrator between business stakeholders and development teams to match business priority to development capacity Financial and demand management for the product Stakeholder management across the business and third-party suppliers Acting as the technical consultant for new projects or platform features and be the intermediary between … Owner with proven experience of taking new customer platforms/systems to market gained within the financial services industry Ability to lead and coach the product team including resourcing, line management, prioritisation and optimising ways of working Outstanding communication, presentation and leadership skills Ability to chair, own, and steer critical development meetings to achieve a satisfactory outcome Able More ❯

products Strategic vision for the products, including the development roadmap Act as arbitrator between business stakeholders and development teams to match business priority to development capacity Financial and demand management for the product Stakeholder management across the business and third-party suppliers Acting as the technical consultant for new projects or platform features and be the intermediary between … Owner with proven experience of taking new customer platforms/systems to market gained within the financial services industry Ability to lead and coach the product team including resourcing, line management, prioritisation and optimising ways of working Outstanding communication, presentation and leadership skills Ability to chair, own, and steer critical development meetings to achieve a satisfactory outcome Able More ❯

essential, achieved by reviewing feedback and adapting services accordingly. You'll also manage risk and compliance, particularly in handling major incidents, and apply ITIL practices to ensure effective knowledge management and long-term service improvement. In addition, you'll be responsible for managing team performance, supporting staff welfare, and ensuring alignment with strategic goals. You'll also lead on … asked to submit a CV and answer 4 questions, your application should clearly demonstrate: Degree/HNC or equivalent, or substantial relevant experience in a relevant IT subject. Excellent line management skills with an ability to motivate, coach and develop staff. Strong understanding of specialist IT areas, ITIL principles and their application, and excellent knowledge of cyber security … and procedures relating to business planning, financial and contractual management. Ability to establish and maintain highly effective working relationships with a range of stakeholders. Proven ability to apply project management principles and techniques to a wide range of complex projects with the ability to collate, monitor and interpret large ranges of data. Application Questions Can you share an example More ❯

This full-time position is offered as a fixed-term contract or secondment opportunity up to the 31st of March 2027. For internal candidates, please discuss with your current Line Manager before submitting your application. The team works from the office at least once a week, with additional in-person days as required by our roles. We are primarily More ❯

This full-time position is offered as a fixed-term contract or secondment opportunity up to the 31st of March 2027. For internal candidates, please discuss with your current Line Manager before submitting your application. The team works from the office at least once a week, with additional in-person days as required by our roles. We are primarily More ❯

what you have learned. Gaining practical hands-on experience gives you confidence to be proficient in your first IT role. This combination of theoretical and practical skills is what line managers need you to have to be effective and confident in your role. Step 3 - Official Exams You will then go on to sit the CompTIA Security+ and the … in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Technician, IT Helpdesk, IT Security, IT Field Engineer, Cyber Security, IT Support, 1st Line Support, 2nd Line Support, IT Training Course, Cyber Training Course, Cyber Security Course, First Line Support, Second Line Support, IT Security Engineer, IT Engineer, CompTIA A+ More ❯

what you have learned. Gaining practical hands-on experience gives you confidence to be proficient in your first IT role. This combination of theoretical and practical skills is what line managers need you to have to be effective and confident in your role. Step 3 - Official Exams You will then go on to sit the CompTIA Security+ and the … in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Technician, IT Helpdesk, IT Security, IT Field Engineer, Cyber Security, IT Support, 1st Line Support, 2nd Line Support, IT Training Course, Cyber Training Course, Cyber Security Course, First Line Support, Second Line Support, IT Security Engineer, IT Engineer, CompTIA A+ More ❯

what you have learned. Gaining practical hands-on experience gives you confidence to be proficient in your first IT role. This combination of theoretical and practical skills is what line managers need you to have to be effective and confident in your role. Step 3 - Official exams You will then go on to sit the CompTIA A+ and the … in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Technician, IT Helpdesk, IT Security, IT Field Engineer, Cyber Security, IT Support, 1st Line Support, 2nd Line Support, IT Training Course, Cyber Training Course, Cyber Security Course, First Line Support, Second Line Support, IT Security Engineer, IT Engineer, CompTIA A+ More ❯

what you have learned. Gaining practical hands-on experience gives you confidence to be proficient in your first IT role. This combination of theoretical and practical skills is what line managers need you to have to be effective and confident in your role. Step 3 - Official exams You will then go on to sit the CompTIA A+ and the … in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Technician, IT Helpdesk, IT Security, IT Field Engineer, Cyber Security, IT Support, 1st Line Support, 2nd Line Support, IT Training Course, Cyber Training Course, Cyber Security Course, First Line Support, Second Line Support, IT Security Engineer, IT Engineer, CompTIA A+ More ❯

Frimley Health NHS Trust is seeking a Chief Pharmacy Information Officer for a fixed-term 12-month maternity cover. The postholder will lead the strategic development and management of pharmacy information systems, including Electronic Patient Record Epic, Automated Dispensing Cabinets, and other pharmacy systems, ensuring these systems support safe, effective, and efficient pharmacy services. This role involves close collaboration … and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits … and its users. Frimley Health Trust benefits on Vimeo Job responsibilities Strategic To develop a strategy for the continuing post-implementation optimisation, and maintenance of the EPR system, in line with local and national guidelines relating to medicine safety, formulary, protocols etc. Planning and implementation of other systems such as WellSky, Omnicell, impact on area of clinical documentation on More ❯

Job summary Frimley Health NHS Trust is seeking a Chief Pharmacy Information Officer for a fixed-term 12-month maternity cover. The postholder will lead the strategic development and management of pharmacy information systems, including Electronic Patient Record Epic, Automated Dispensing Cabinets, and other pharmacy systems, ensuring these systems support safe, effective, and efficient pharmacy services. This role involves … and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits … users. Frimley Health Trust benefits on Vimeo Job description Job responsibilities Strategic To develop a strategy for the continuing post-implementation optimisation, and maintenance of the EPR system, in line with local and national guidelines relating to medicine safety, formulary, protocols etc. Planning and implementation of other systems such as WellSky, Omnicell, impact on area of clinical documentation on More ❯

and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. Skills & Competences: People Management Preferred but not essential.3 years people management experience Customer Focus Shows a genuine interest in and makes sure the needs of the customers are met in a way … timely completion of tasks. Teamwork Ability to establish and maintain working relationships with others. Shares information and resources with others as required. Ability and willingness to follow instructions of management and respond to requests from others in the team in a helpful manner. Contributing work and effort to group performance to meet agreed upon objectives and achieve team success. … Communications & Interpersonal Skills: Ability to listen and understand information. Presents information in a clear and concise manner. Knows appropriate way of communicating with customers, peers and line managers and external stakeholders. Demonstrates respect for all individuals in all forms of communication. Treat people fairly and courteously. Initiative Monitors and manages own time to ensure daily objectives are met. Develops More ❯

and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. Skills & Competences: People Management Preferred but not essential.3 years people management experience Customer Focus Shows a genuine interest in and makes sure the needs of the customers are met in a way … timely completion of tasks. Teamwork Ability to establish and maintain working relationships with others. Shares information and resources with others as required. Ability and willingness to follow instructions of management and respond to requests from others in the team in a helpful manner. Contributing work and effort to group performance to meet agreed upon objectives and achieve team success. … Communications & Interpersonal Skills: Ability to listen and understand information. Presents information in a clear and concise manner. Knows appropriate way of communicating with customers, peers and line managers and external stakeholders. Demonstrates respect for all individuals in all forms of communication. Treat people fairly and courteously. Initiative Monitors and manages own time to ensure daily objectives are met. Develops More ❯

both operational and strategic level, ensuring the people objectives align with the business strategy to drive performance, growth and engagement. You will be partnering with senior leaders to enable line managers to build high performing teams while implementing people plans to lead teams globally for approx. 1500 employees Key Role and Responsibilities: Building relationships with senior leaders, advising on … Applying data, analytics and business knowledge to shape decisions that optimise performance, reduce risk and strengthen business Coaching and developing leaders at all levels building confidence and capability Change management - transformation to drive restructure, growth and strategic programmes ensuring change is planned effectively and embedded properly Championing culture and engagement and values across all regions, ensuring all functions work More ❯