15 of 15 Customer Experience Jobs in Sussex

the ride. What you'll do As a Complaints Manager, you will oversee processes and systems to ensure the efficient and effective resolution of customer complaints, addressing concerns promptly and maintaining compliance with regulatory standards. You will also champion the delivery of a first-class customer experience by guiding internal teams to ensure operations support an exceptional customer journey. This role focuses on complaints operations, ensuring compliance, and driving improvements to reduce complaints. You will collaborate across all levels of the organisation, providing expert handling, guidance, and oversight to ensure the fair treatment of customers … Perform risk-based Quality Assurance and oversee training to maintain complaint-handling competence. Ensure FCA reporting requirements are met with accurate and timely submissions. Customer Experience Advocate for customer-centric improvements to enhance outcomes. Provide insights into customer needs, mapping journeys to identify key improvement areas. More ❯

responsible for working across functions and therapeutic areas to drive media and digital channel strategy across platforms and partners to enable a personalized, connected customer journey. This person will lead the implementation and enhancements of the cross-channel journey to realize the omnichannel marketing vision, working collaboratively with marketers … IT, Media Excellence, agencies, and analytics teams to build a connected system of products that enable personalization of the customer experience. They will design and develop the omnichannel capability (technology, training, process) to support personalized and predictive omnichannel engagement. Reports to the Director, Omnichannel Strategy and Execution. The individual … and partner with Commercial Excellence, Marketing, Field Leadership, and Media Excellence for seamless integration of data that will enable data activation to enable seamless customer experience. Partner brand teams to design and implement a personalized customer journey using an integrated content and channel strategy. Develop, implement and translate More ❯

led growth. This involves harnessing the love our members have for our service and growing by systematically creating conditions that encourage and amplify organic customer-driven growth. We have an exceptional exec team in place and a strong data & analytics capability. However, to realise our full potential, we need … somebody to lead us through driving greater strategic clarity, deeper customer and market insight, and more precise measurement of execution metrics. Reporting directly to the CEO, the VP of Insights & Strategy will support the exec team and play a pivotal role in shaping our strategic direction, ensuring that we … team in developing a predictive growth and advocacy strategy that identifies, measures and amplifies the key drivers of viral organic growth. Build a scalable customer and market intelligence engine anticipating behavioural shifts, emerging customer trends and market opportunities. Oversee an integrated data, analytics and decision-making infrastructure to More ❯

innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow … When you join , you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Key Responsibilities: Global Loyalty & Benefits is in the middle of an exciting transformation journey, and we need talented engineers who … are willing to learn, collaborate, innovate, and adapt to emerging trends and customer demands. Our Loyalty platforms enable many of Amex's most critical customer differentiators including the flagship Membership Rewards program, and we are constantly seeking new ways to offer value to our customers and drive growth More ❯

are used both internally and externally with customers. Recommend metrics & KPIs to measure outcomes as the program expands and evolves to help ensure outstanding customer experience. In partnership with JJIT, oversee both front and back-end technology enhancements and implementations required to help improve the CAR-T Order Fulfillment … experience as the team continues to scale. Measure & communicate effectiveness of data & analytics program, including the improvements brought forth with AI and other technologies. Through VOC, data & analytics, and Market Research, identify new ways & processes the team can deliver superior customer experience Train internal stakeholders (home office … and customer/field facing teams) on internal and external dashboards/technology improvements and bring customer-facing and/or training materials through the appropriate review and approval channels (i.e. CAC, iMPROVE, etc.) Additional duties assigned by manager About You: You are compassionate, analytical, and empathetic. You More ❯

success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels … lead engineering teams' agility by demonstrating Agile/Scrum concepts and principles to support successful business outcomes. Work within GRCT and across partner/customer teams to implement defined project plans and initiatives Facilitate and leads technology conversations and documents solutions Facilitate sprint planning meetings and other scrum ceremonies … and opportunities across Agile teams Minimum Qualifications Bachelor's Degree in Computer Science/Engineering, Business Management, or other technology field, or equivalent work experience required; Advanced degree preferred. 3+ years of technology delivery experience and project management with a demonstrated track record of growing responsibility. Experience More ❯

to £32,000 (DOE) Location - Please note, this role is predominantly hybrid/remote with some requirement to be in office. Travel to various customer sites will also be required on occasion, around the M4 corridor and below. Established in 2003, Focus Group is one of the UK's … a Technical Support Adviser 2nd Line IT. As part of the Platinum MSP Team, you'll provide 2nd and 3rd line support and exemplary customer service in the areas of IT, including Office 365, Windows Server, Desktop Support, MS Teams, Azure Virtual Desktop. Principal Responsibilities Ensuring that the Customer … agreed target time and meeting any agreed personal targets. To diagnose, log, action and follow through to resolution cases, including escalations whilst keeping the customer informed of progress. Be able to identify when a case cannot be fixed remotely and arrange and manage suitable site visit. Take full responsibility More ❯

success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels … other systems and platforms within the supported domains. Looks beyond the obvious for continuous improvement opportunities. Minimum Qualifications Minimum 8+ years of software development experience in Mainframe/Big Data/Java technologies. Ability to analyze Splunk logs, Java code to identify root cause and permanent solution. Demonstrated experience with Agile or other rapid application development methods. Experience with credit card payments technology. Acts as central point of contact for compliance/business/development groups requiring assistance in resolving OREs/CAPs/CM Complaints. Monitors problem, change and incident queues, implementing compliance with capability, root More ❯

going wrong using analytics, and work with the client team and colleagues to fix it. Making Journeys Better: Find the causes of friction in customer journeys and turn them into smooth, intuitive, conversion-boosting experiences. Collaborating Across Teams: Work hand-in-hand with our UX/UI designers and … your analysis skills to identify trends in user behaviour, turning trends into commercial opportunities for our clients. Thinking Beyond the Website: Consider the entire customer experience - online & in store - and help to make sure every touchpoint delivers on the brand promise. Share best practice: Educate clients and colleagues … relentless about finding ways to improve conversion and drive incremental revenue. Analytical Excellence: You re highly numerate with an analytical mindset and possess strong experience of A/B testing platforms and tools such as Google Analytics/GA4, Hot jar, or Content Square to analyse data and make More ❯

success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels … it every day. Today, innovative ideas, insight and new perspectives are at the core of how we create a more powerful, personal and fulfilling experience for all our customers. So if you're interested in a career creating breakthrough software and making an impact on an audience of millions … knowledge management solutions to businesses worldwide Minimum Qualifications: Preferably a BS or MS degree in computer science, computer engineering, or other technical discipline Proven experience within software development Ability to effectively interpret technical and business objectives and challenges and articulate solutions Willingness to learn new technologies and exploit them More ❯

Account Plan (KAP) for each client Act as the primary point of contact for clients during the sales process, ensuring a smooth and positive experience Coordinate innovation sessions/events with clients including Joint Solving, Product Knowledge training, public relations events, and consumer-facing activities Continuously engage to identify … and Innovation Work closely with the internal teams to develop customized solutions that deliver measurable value to clients Partner with marketing, product development, and customer success teams to align sales strategies with product offerings and customer experiences Provide feedback to product teams based on customer insights and … and conversion rates Requirements A degree in Business, Marketing, Technology, or a related field is considered a plus. Minimum of 5-7 years of experience in business development using consultative solutions sales within the supply chain industry Prior experience in Enterprise and SAAS Sales Proven track record in More ❯

repair industry? UBREAKIFIX is looking for a General Manager to lead our Brighton, MI, location. Join a team that values innovation, teamwork, and outstanding customer satisfaction. In this role, you'll oversee daily operations, grow sales, and deliver top-tier service experiences. We offer a competitive salary and the … a high-performing team. Monitor financial performance and prepare regular reports for upper management. Ensure compliance with company policies and industry regulations. Qualifications Proven experience in a managerial role, preferably in a retail or service-oriented environment. Strong leadership skills with a demonstrated ability to manage and inspire a … team. Exceptional customer experience. High level of execution, reliability, and a commitment to excellence in all aspects of the role. Strong organizational and problem-solving skills with an interest in consumer electronics and technology. Effective communication and interpersonal skills, with the ability to motivate and engage employees. Compensation More ❯

Our Information Technology/Digital teams are passionate about revolutionizing both customer and colleague experiences through the use of cutting-edge digital technologies. Diverse Opportunities: Over two years, you will have the chance to immerse yourself in a variety of exciting roles, providing opportunities to learn all aspects of … how AI technologies are driving fundamental changes in productivity and data science capabilities. Transformative Solutions: Gain firsthand insights into how innovative solutions are redefining customer experiences in business services, such as developing groundbreaking mobile apps or configuring robotics to automate manual workflows, streamlining processes, and driving efficiency. Specialization Opportunities … able to work at our Crawley site Complete the recruitment process Attend the assessment centre if selected Start with RI in early September Work experience is highly beneficial Proficiency in other languages is a plus but not essential Benefits: Starting salary of £26,500 with potential increases based on More ❯

Our Information Technology/Digital teams are passionate about revolutionizing both customer and colleague experiences through the use of cutting-edge digital technologies. Diverse Opportunities: Over two years, you will have the chance to immerse yourself in a variety of exciting roles, providing the opportunity to learn all aspects … AI technologies are driving fundamental changes in our productivity and data science capabilities. Transformative Solutions: Gain firsthand insights into how innovative solutions are redefining customer experiences in business services. For example, you could be part of a team developing a groundbreaking mobile app or configuring robotics to automate manual … to attend/complete the recruitment process If successful, must be able to attend the assessment centre Start with RI in early September Work experience is highly beneficial Proficiency in other languages is a plus but not essential Benefits: Starting salary of £26,500 with potential increases during the More ❯

Support account administration including quotations, order processing, and on boarding new accounts. Person Specification: A natural relationship builder with a passion for delivering exceptional customer experiences. Proven success in sales, with the ability to upsell, cross-sell, and close deals effectively. Comfortable with technical products - experience with hardware More ❯