26 to 47 of 47 ITIL Jobs in the Thames Valley

skills, with the ability to effectively communicate technical information to non-technical stakeholders. LAN/WAN (Cisco CCNA) or 5 years experience. Understanding of ITIL methodologies and best practices Whats in it for you? We offer a range of benefits designed to support your life in and out of work ...

positive approach to problem-solving. Proficient in working effectively both independently and as part of highly productive small to medium-sized teams in an ITIL/DevSecOps based support environment. Experience with business-critical real-time systems, ensuring high levels of availability through proactive actions. Demonstrated accountability in seeing issues ...

environments. Strong understanding of structured cabling, network hardware, and comms cabinet installations. Excellent project management skills, including planning, scheduling, and resource allocation. Familiarity with ITIL, Prince2, or Agile methodologies (certifications preferred). Strong communication and stakeholder engagement skills. Ability to manage multiple sites and vendors effectively. Desirable Qualifications Technical certifications ...

Suite, Digital Workplace, CMDB, Smart IT). Design scalable, secure, and maintainable solutions leveraging BMC Helix Innovation Studio and Business Workflows. Ensure compliance with ITIL best practices and enterprise standards. Architect and implement integrations with third-party systems (eg, Active Directory, Orchestrators, Service Assurance tools). Configure web services, APIs ...

Progress OpenEdge (SQL) databases. You will lead the IT Service Desk function, ensuring effective incident, problem, change and request management in line with ITIL best practices , supported by clearly defined SLAs, KPIs and continual service improvement initiatives. You will manage the delivery of infrastructure projects and technology changes, coordinating internal ...

supportability and cost-effectiveness. Monitor EUD service delivery and contribute to improvement plans for better operational performance. Ensure all service support documentation adheres to ITIL V3 standards and engage effectively in Incident, Change, Problem, and Request management. Identify and implement service improvements and cost-saving initiatives. Participate in the problem ...

cabling, comms cabinets, and network hardware Confident managing multiple sites, vendors, and competing priorities Solid project management background with experience using Prince2, Agile, or ITIL Excellent communication skills with the ability to engage both technical and non-technical stakeholders Nice to Have Network certifications such as CCNA, CompTIA Network+ ...

requiring 3 days per week on-site. The ideal candidate will have strong experience in Enterprise Network Operations (LAN, WAN, SD-WAN, VPN, Cloud), ITIL/ITSM Process Governance, Vendor & Contract Management, Cybersecurity & Compliance Awareness and Leadership, Analytical & Communication Excellence. ...

experience managing network infrastructure projects in retail or multi-site environments. Strong understanding of structured cabling, network hardware, and comms cabinet installations. Familiarity with ITIL, Prince2, or Agile methodologies Technical certifications such as CCNA, CompTIA Network+ or equivalent (desirable not essential) Reference Number: BBBH267651To apply for this role ...

background in cloud platforms, integration architectures, and emerging technologies. Experience working with vendors, partners, and third-party service providers. Relevant certifications (e.g. TOGAF, COBIT, ITIL) are highly desirable. Experience in Financial Services or Insurance environments is advantageous. Please apply today to discuss further. GWV Talent Solutions Limited (trading as Gerrard ...

software issues Respond to requests for technical assistance in person, via phone or electronically via web portal Follow standard service desk procedures along ITIL methodology Maintain and monitor project schedules and reporting Identify and escalate incidents where required Candidates should ideally be qualified in or have demonstrable experience in some ...

details. Please contact Tracy Austin, Service Lead for additional enquiries. Person Specification Qualifications Essential Educated Master's degree level (or equivalent qualification/experience) ITIL Foundation Certificate, Agile qualification or similar Desirable ITIL Practitioner or equivalent Prince II Foundation or equivalent Experience Essential 2 - 5 years' experience in a service … analyst or customer facing role Extensive expertise in IT service management and ITIL frameworks, leading teams to apply technology strategically to optimise service delivery, drive continuous improvement, and enhance performance across NHS systems. Led the development and use of Power BI dashboards (or equivalent) to deliver actionable insights, support data ...

hardware including Desktops, Laptops, Printers, and Mobile Devices and their management * Strong background of troubleshooting hardware and software related issues * Experience working within an ITIL environment, Ideal candidates will hold an ITIL V3 or V4 certification * Excellent knowledge of O365 and Microsoft OS's * Understanding and experience of Active Directory ...

contact lists are current and available. Review performance of OOH teams and report to Service Management lead by way of service reviews. Operational Processes & ITIL 4 Alignment Execute service management processes aligned to ITIL 4: Incident, Problem, Change Request Fulfilment Service Level Management Availability & Capacity Knowledge Management Support continuous improvement … actions and contribute to enhancing ways of working. Skills Required: Strong ITIL-aligned service management expertise, including hands-on experience in Incident, Problem, Change, Request Fulfilment and Service Level Management. Proven operational oversight of live digital services, ensuring service stability, performance monitoring and accurate service data/CMDB maintenance. Effective ...

experience * Excellent troubleshooting and diagnostic skills * Customer-focused approach with strong communication skills * Ability to work across multiple locations * Full UK driving licence Desirable * ITIL v3 or ITIL v4 certification * Experience using ServiceNow To apply, please get in touch. ...

services and infrastructure (Cloud/SaaS, Networks, End-User Computing). Proven ability to manage SLAs/KPIs and lead structured service reviews. ITIL Foundation certification (or equivalent) desirable, with practical ITSM knowledge. Excellent communication, negotiation, and conflict resolution skills. Analytical mindset with the ability to turn data into actionable … confident holding vendors to account, skilled at translating technical detail into business value, and motivated to drive operational excellence while developing further through ITIL learning and hands-on experience. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have ...

Company description: ClearCourse Job description: Technical Support Lead (Payments/API/Incident Management) Location: Reading Competitive salary + benefits ClearAccept is expanding, and were hiring a Technical Support Lead to take ownership of technical ...

developing robust processes to support scalable, repeatable, globally facing services. Strong advocate for quality service management, able to apply practical knowledge and experience of ITIL practices and disciplines, preferably with a formal ITIL qualification. Proficient in financial management with practical experience of budget management. Where you’ll work: Right ...

ensure on-time and on-budget delivery Oversee deployment, upgrade, and migration of network solutions, primarily using Cisco technologies Ensure projects align with ITIL service management practices and operational readiness Communicate effectively with retail business stakeholders, ensuring minimal disruption to store operations Maintain clear documentation, governance, and change control throughout … focused projects in a technical project management role Strong knowledge of Cisco products and network technologies Solid understanding and practical application of PRINCE2 and ITIL frameworks Experience working within the retail sector, ideally supporting multi-site or store-based environments Excellent stakeholder management, communication, and leadership skills Desirable Qualifications CCNA ...

ensure on-time and on-budget delivery Oversee deployment, upgrade, and migration of network solutions, primarily using Cisco technologies Ensure projects align with ITIL service management practices and operational readiness Communicate effectively with retail business stakeholders, ensuring minimal disruption to store operations Maintain clear documentation, governance, and change control throughout … focused projects in a technical project management role Strong knowledge of Cisco products and network technologies Solid understanding and practical application of PRINCE2 and ITIL frameworks Experience working within the retail sector, ideally supporting multi-site or store-based environments Excellent stakeholder management, communication, and leadership skills Desirable Qualifications CCNA ...

services and middleware. Oversee CMDB reconciliation, data flows, auto-ticketing and identity management integrations. Own end-to-end technical delivery, ensuring compliance with ITIL, enterprise standards and governance frameworks. Support Agile delivery, iterative releases, risk management and cross-functional technical decision-making. Ensure solution readiness through E2E testing, UAT, performance … System, Atrium CMDB, Digital Workplace, Smart IT and Smart Reporting. Proven track record delivering ITSM integrations, API development, web services and automation. Understanding of ITIL processes: Incident, Change, Problem, Service Request. Experience working in complex, multi-vendor delivery environments. Contract Details 6-month contract Hybrid 23 days per week ...

work with versatile stakeholders and have hands-on experience in Service Transition. Your Responsibilities Support development, introduction, transition, and day-to-day operation of ITIL SIAM processes, engaging with business colleagues, suppliers, and stakeholders Assist in creating or reviewing enterprise service architecture strategy aligned with organizational requirements Develop, communicate, implement … 10+ years Service Transition hands-on experience: 6+ years Desirable Skills/Knowledge/Experience Proven experience establishing Service Design & Transition frameworks aligned to ITIL Successful delivery of Service Transition outcomes in complex, regulated environments Expertise in planning, implementation, control, review, and audit of service provision Strong knowledge of Service ...