1 to 25 of 37 Performance Metrics Jobs in the Thames Valley

customer engagement. Oversee the e-commerce element of the website using WordPress, WooCommerce and Zoho, ensuring accurate and up-to-date product information and optimisation for SEO. Analyse website performance and implement improvements based on data insights, including conversion rate optimisation, user behaviour analysis, and A/B testing. Collaborate with the marketing team to: Execute targeted digital marketing … design Maintain an in-depth understanding of backup power solutions and power management to represent our products and communicate value to customers effectively. Monitor and report on e-commerce performance metrics, such as sales, conversion rates, customer acquisition costs, and return on investment. Ensure compliance with industry standards and best practices in data privacy, online security, and accessibility. … commerce platforms, preferably with experience in WordPress, WooCommerce and associated plugins. Analytical Skills: Strong analytical skills with experience using analytics tools (e.g., Google Analytics) to optimise user journeys, track performance metrics, and inform strategy. Digital Marketing Acumen: Familiarity with e-commerce marketing strategies, including SEO, SEM, PPC, social media marketing, and email marketing. Project Management Skills: Strong organisational More ❯

growth through enhanced online presence and customer engagement. Core Accountabilities Multi-Platform Management: Lead comprehensive digital estate including multiple WordPress environments, ensuring seamless user journeys and optimised conversion pathways Performance Optimisation: Drive continuous improvement of digital assets through data-driven insights, performance monitoring, and strategic enhancement initiatives Strategic Analysis: Conduct in-depth analysis of digital performance metrics … Vendor Relations: Manage strategic partnerships with external digital specialists to maximise campaign effectiveness and return on investment Technical Implementation: Apply advanced knowledge of search optimisation, paid media strategies, and performance enhancement methodologies Innovation Projects: Collaborate on forward-thinking initiatives to develop new digital revenue streams and enhance existing product offerings Experience Demonstrable growth in digital engagement, traffic acquisition, and … conversion performance Enhanced search visibility and technical performance benchmarks Proven ROI improvement across all digital marketing investments Maintained brand coherence and elevated customer experience scores Successful delivery of strategic digital objectives within agreed parameters Candidate Profile Professional Background: 5+ years in senior marketing positions with substantial digital focus Extensive experience managing complex WordPress architectures and hosting environments Advanced More ❯

growth through enhanced online presence and customer engagement. Core Accountabilities Multi-Platform Management: Lead comprehensive digital estate including multiple WordPress environments, ensuring seamless user journeys and optimised conversion pathways Performance Optimisation: Drive continuous improvement of digital assets through data-driven insights, performance monitoring, and strategic enhancement initiatives Strategic Analysis: Conduct in-depth analysis of digital performance metrics … Vendor Relations: Manage strategic partnerships with external digital specialists to maximise campaign effectiveness and return on investment Technical Implementation: Apply advanced knowledge of search optimisation, paid media strategies, and performance enhancement methodologies Innovation Projects: Collaborate on forward-thinking initiatives to develop new digital revenue streams and enhance existing product offerings Experience Demonstrable growth in digital engagement, traffic acquisition, and … conversion performance Enhanced search visibility and technical performance benchmarks Proven ROI improvement across all digital marketing investments Maintained brand coherence and elevated customer experience scores Successful delivery of strategic digital objectives within agreed parameters Candidate Profile Professional Background: 5+ years in senior marketing positions with substantial digital focus Extensive experience managing complex WordPress architectures and hosting environments Advanced More ❯

email content, subject lines, and send times to improve open rates, click-through rates, and conversions. Develop automated email workflows and drip campaigns to engage and nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and … loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align with overall marketing and business objectives. Reporting and Analysis : Regularly report on key metrics such as email performance, CRM KPIs, loyalty program growth, and customer lifetime value. Analyse customer behaviour, trends, and feedback to identify opportunities for campaign improvements. Use insights to … management. Strong knowledge of CRM platforms (Shopify+, Salesforce, HubSpot, or similar), email marketing tools (Klaviyo, Voyado, etc.), and loyalty program software. Experience in data analysis, customer segmentation, and campaign performance tracking. Excellent written and verbal communication skills. Strong attention to detail and ability to manage multiple projects simultaneously. Creative mindset with a customer-first approach. Preferred Qualifications : Experience in More ❯

with cross-functional teams, providing analytical insights, supporting product decisions, and helping drive customer success across the DACH region. Key Responsibilities Support business and product teams by analyzing SaaS performance metrics (e.g., ARR, churn, retention, usage). Conduct market and customer data analysis for the DACH region to identify trends and opportunities. Prepare reports, dashboards, and presentations to … Requirements Bachelor’s degree in Business, Economics, Data Analytics, Computer Science, or related field. Excellent communication skills in German (C1+) and English (fluent). Interest in SaaS business models, metrics, and emerging technologies. Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment. Strong analytical skills with proficiency in Excel; familiarity with SQL or BI More ❯

for NT business partners to make informed decisions. Manages and supports regulatory and compliance requirements (e.g. OFAC, FCPA, DORA, Spend Analysis, Client Relationships). Supports and helps present Procurement performance metrics and projects to senior management. Management of supplier fitness, including analyzing overall business and financial performance of potential and existing suppliers. Establish and maintain relationship with More ❯

contract Lead DevOps Consultant to take full ownership of our clients DevOps functions. This is a unique opportunity to drive meaningful change across the organisations DevOps operations, aligning technical performance directly with customer journeys. The role is deemed outside IR35 and fully remote based. The contract Lead DevOps Consultant will play a critical role in reviewing, challenging and reengineering … is a leader bringing fresh thinking, pushes for best practice, and can deliver a short-term roadmap that sets the DevOps team up for long-term success. Key Responsibilities Performance review of the platform and tooling Own the architecture, performance, and cost-efficiency of the infrastructure Align operations with core e-commerce flows and system performance metrics Drive observability improvements across New Relic and Rollbar Enhance website performance, eliminate slowdowns, and optimise customer experience Review and optimise configurations for security and speed Maintain high standards of cloud security and ensure compliance Ensure Redis and Couchbase databases run smoothly and efficiently Key Experience Proven technical and leadership within high growth DevOps environments Deep understanding of high More ❯

skills at their core and the drive to go beyond simple analysis to uncover actionable insights. You will have the ability to turn data into actionable insight to boost performance across the consumer electronics e-commerce channel. Reporting into the e-commerce Specialist you will apply technical skills for querying and managing databases in order to extract valuable information … per 12-month period) Support through our employee assistance scheme and access to a Perkbox subscription Your Role: Responsible for sourcing, processing and analysing data in relation to Ecommerce performance metrics Derive actionable insights and opportunity identification. Provide data driven insights & recommendations to the ECommerce specialist, utilising data to create online sales growth and market opportunities Ensure the More ❯

of new functionality. Promote a culture of continuous improvement and drive continuous service improvement (CSI) initiatives. Review and act on satisfaction surveys and end-user feedback. Monitor and analyze performance metrics and trends and react promptly where this may impact service delivery. Ensure adherence to IT service level agreements and review in line with business needs. Support the … transition of new services into BAU, working closely with the project and infrastructure teams as required. Work alongside external partners and suppliers, monitoring and reviewing supplier service performance Serve as the primary point of contact for IT escalations, supporting and communicating with stakeholders while translating technical into non-technical. Collaborate with other IT functions to improve knowledge within the … required. Key stakeholders Senior Leadership and Management teams Commercial, Operations, and People teams Finance and Legal teams Regional and Group IT teams External suppliers, partners, and managed service providers Performance measures IT Service management and service performance Positive stakeholder and senior leadership feedback Team leadership, recruitment, retention, development and succession planning Supplier, partner, and managed service provider management More ❯

and/or other alternative IT outsourcing accreditations desirable Strong understanding of IT service delivery models, offshore operations, and technology infrastructure Experience with contract management, service level agreements, and performance metrics in IT environments Advanced negotiation skills with the ability to influence at all levels of an organization Excellent analytical capabilities with strong financial acumen and attention to More ❯

lead in ensuring our customers are availing of our services. Responsibilities highlights: Service Management & Operations Ensure that service delivery aligns with the agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) . Oversee the incident management , problem resolution , and change management processes related to Anaplan support. Monitor ticket trends , identifying recurring issues and ensuring proactive resolution to reduce … incidents. Client Relationship & Stakeholder Management Act as the primary point of contact between the client and the managed service team. Conduct regular service reviews with the client to discuss performance, improvements, and upcoming requirements. Gather and translate business needs into actionable enhancements or new Anaplan models . Manage escalations , ensuring critical issues are addressed promptly and keeping the client … support team , ensuring workloads are balanced and high-priority issues are addressed promptly. Collaborate with our technical consultants to implement system improvements and new features. Governance & Reporting Maintain service performance reports , highlighting trends, SLAs, and areas for improvement. Provide quarterly or monthly service reviews , presenting insights on ticket volumes, response times, and system enhancements. Understand and apply the processes More ❯

workstreams. Market Analysis and Insights Market Trends Evaluation: Analyze market and industry trends, competitive landscapes, and emerging opportunities to inform strategy and decision-making. Competitor Analysis: Monitor competitors’ strategies, performance, and activities to identify risks and opportunities for Hitachi. Opportunity Identification: Identify markets and growth opportunities that align with Hitachi’s strategic objectives. M&A and Partnerships: Support potential … materials to support the growth strategy. Thought Leadership: Support the creation of thought-leadership materials to position Hitachi as a leader in key market segments. Management Reporting and Insights Performance Metrics: Manage KPIs to track regional progress against strategic objectives with timely and accurate reporting. Management Reporting: Prepare comprehensive progress updates, dashboards, and executive summaries for senior management … for their organisation Skills and Competencies Strategic Execution: Demonstrated ability to translate strategy into actionable plans and oversee their successful implementation. Operational Excellence: Expertise in program management, governance, and performance tracking. Analytical Skills: Strong ability to analyze data, synthesize insights, and present clear and actionable recommendations. Communication: Excellent written and verbal communication skills, with experience in preparing management-level More ❯

workstreams. Market Analysis and Insights Market Trends Evaluation: Analyze market and industry trends, competitive landscapes, and emerging opportunities to inform strategy and decision-making. Competitor Analysis: Monitor competitors’ strategies, performance, and activities to identify risks and opportunities for Hitachi. Opportunity Identification: Identify markets and growth opportunities that align with Hitachi’s strategic objectives. M&A and Partnerships: Support potential … materials to support the growth strategy. Thought Leadership: Support the creation of thought-leadership materials to position Hitachi as a leader in key market segments. Management Reporting and Insights Performance Metrics: Manage KPIs to track regional progress against strategic objectives with timely and accurate reporting. Management Reporting: Prepare comprehensive progress updates, dashboards, and executive summaries for senior management … for their organisation Skills and Competencies Strategic Execution: Demonstrated ability to translate strategy into actionable plans and oversee their successful implementation. Operational Excellence: Expertise in program management, governance, and performance tracking. Analytical Skills: Strong ability to analyze data, synthesize insights, and present clear and actionable recommendations. Communication: Excellent written and verbal communication skills, with experience in preparing management-level More ❯

the main point of contact for assigned partners, building strong relationships and addressing their needs Collaborate with partner teams to ensure seamless end customer onboarding and integration Monitor partner performance metrics and provide regular reports and insights Identify and pursue upsell and cross-sell opportunities within the partner ecosystem Conduct regular business reviews with partners to assess performance More ❯

day operations of the customer support function, ensuring customer interactions are handled professionally. Develop and implement customer-centric strategies to improve outcomes while maintaining high satisfaction levels. Monitor team performance, provide coaching and feedback, and support professional development. Handle escalated customer cases with sensitivity and problem-solving expertise. Collaborate with other departments to streamline processes and improve service delivery. … Use data and reporting tools to track performance metrics and identify areas for improvement. Ensure compliance with relevant regulations and internal policies. The Successful Applicant The successful Customer Support Supervisor will have: Proven experience in a customer service or collections environment, ideally with team leadership responsibilities. Strong interpersonal and communication skills, with a focus on empathy and conflict More ❯

day operations of the customer support function, ensuring customer interactions are handled professionally. Develop and implement customer-centric strategies to improve outcomes while maintaining high satisfaction levels. Monitor team performance, provide coaching and feedback, and support professional development. Handle escalated customer cases with sensitivity and problem-solving expertise. Collaborate with other departments to streamline processes and improve service delivery. … Use data and reporting tools to track performance metrics and identify areas for improvement. Ensure compliance with relevant regulations and internal policies. Profile The successful Customer Support Supervisor will have: Proven experience in a customer service or collections environment, ideally with team leadership responsibilities. Strong interpersonal and communication skills, with a focus on empathy and conflict resolution. Ability More ❯

execute data-driven traffic acquisition strategies to boost website visits, user engagement, and sales. -Manage and optimize paid advertising campaigns (e.g., Google Ads, Amazon, TikTok) to improve ROI. -Analyze performance metrics (traffic sources, CTR, conversion rates, etc.) and provide actionable insights for continuous improvement. -Collaborate with SEO/SEM teams to enhance organic search visibility and keyword performance. … closely with CRM and retention teams to ensure seamless user journeys from acquisition to retention. Requirements: -3+ years of experience in e-commerce traffic operations, digital marketing, or performance marketing. -Strong expertise in paid advertising platforms (Google Ads, Amazon Ads, TikTok Ads, etc.) and analytics tools (Google Analytics, Adobe Analytics). -Proficient in data analysis, with the ability More ❯

working with advanced materials and additive manufacturing to revolutionize jet engine performance. Data Engineer key responsibilities: Design and maintain robust data logging frameworks to capture real-time jet engine performance metrics Build scalable data architectures for processing and analyzing complex experimental data Create versatile sandbox environments for rapid prototyping and fast iteration Own the data acquisition platforms that … First Class Degree (MSc preferred) in Engineering, Computer Science, or another relevant STEM subject from a top University 2-3 years of industry experience in data analysis for system performance evaluation Proficiency in data acquisition software design and implementation (LabView experience valued) Strong programming skills in collaborative environments (C and Python preferred) Deep understanding of data acquisition systems principles More ❯

ll do: Drive merchant product & service partnerships Manage internal and external partnerships and lead cross-functional projects Improve restaurant experience: order accuracy, prep times, communication, refunds & disputes. Use data & performance metrics to deliver insights, models, dashboards, and prioritisation guidance. What we’re looking for: 3–5 years commercial experience (strategy, ops, consulting) in fast-paced tech, FMCG, or More ❯

forecasting, and resourcing models top support delivery and decision-making. Partner with delivery leads to resolve resource gaps, prioritise demand, and align with emerging portfolio needs. Develop robust delivery performance metrics and KPIs to provide analysis and actionable insight to improve delivery performance. Lead continuous improvement of operations tools, and ways of working to build delivery capability and More ❯

risk assessments and support mitigation strategies for cloud and technology operations. Work with technical teams to ensure best practices are followed in cloud hosting and infrastructure management. Monitor service performance metrics and report on key operational insights. Ensure compliance with security standards, governance policies, and regulatory requirements. Key Skills/requirements Experience in cloud hosting, IT service management More ❯

service efficiency and effectiveness. Manage risk assessments and mitigation strategies for cloud and technology operations. Provide leadership and guidance to technical teams, ensuring best practices are followed. Monitor service performance metrics and report on key operational insights. Ensure compliance with security standards, governance policies, and regulatory requirements. Key Skills/requirements Strong experience in managed services, cloud hosting … and IT service management. Expertise in cloud platforms such as AWS, Azure, or Google Cloud. Excellent stakeholder engagement and communication skills. Ability to analyze service performance and implement improvement strategies. Experience in leading cross-functional teams within a managed service environment. Knowledge of ITIL frameworks and service lifecycle management. All profiles will be reviewed against the required skills and More ❯

our delivery capability is consistent, efficient, and future-ready. Operating under the strategic direction of the Director, Digital Core, you will take ownership of day-to-day global delivery performance, resource management, and operational frameworks. You will be a key member of the leadership team, ensuring that our delivery consultants worldwide are aligned, empowered, and equipped to deliver exceptional … are delivered to time, budget, and quality expectations. Act as an escalation point for regional delivery challenges. • Operational Governance & Standards Implement and oversee global delivery frameworks, governance processes, and performance metrics that ensure predictability, scalability, and operational discipline. • Client & Stakeholder Engagement Represent the delivery function with professionalism and credibility, engaging with client programme leaders and internal stakeholders to … effective contract governance, cost control, and margin optimisation within delivery. • Talent Development Coach, mentor, and develop regional delivery leads, building capability and consistency across geographies, while fostering a high-performance culture. • Innovation & Continuous Improvement Introduce new delivery practices, accelerators, and technologies to strengthen our SAP delivery model in line with industry and client needs. Qualifications/Experience • SAP Delivery More ❯

our delivery capability is consistent, efficient, and future-ready. Operating under the strategic direction of the Director, Digital Core, you will take ownership of day-to-day global delivery performance, resource management, and operational frameworks. You will be a key member of the leadership team, ensuring that our delivery consultants worldwide are aligned, empowered, and equipped to deliver exceptional … are delivered to time, budget, and quality expectations. Act as an escalation point for regional delivery challenges. • Operational Governance & Standards Implement and oversee global delivery frameworks, governance processes, and performance metrics that ensure predictability, scalability, and operational discipline. • Client & Stakeholder Engagement Represent the delivery function with professionalism and credibility, engaging with client programme leaders and internal stakeholders to … effective contract governance, cost control, and margin optimisation within delivery. • Talent Development Coach, mentor, and develop regional delivery leads, building capability and consistency across geographies, while fostering a high-performance culture. • Innovation & Continuous Improvement Introduce new delivery practices, accelerators, and technologies to strengthen our SAP delivery model in line with industry and client needs. Qualifications/Experience • SAP Delivery More ❯

expertise with SQL and Python for statistical modelling (clustering, MMM, propensity) Confident communicator, comfortable presenting to senior stakeholders and large groups Strong understanding of digital marketing KPIs and campaign performance metrics Proven ability to own projects end-to-end and work autonomously Client-side or consultancy experience with a track record of building trusted relationships Experience with personalisation More ❯