12 of 12 Performance Metrics Jobs in the Thames Valley

review and approve changes. Change Scheduling & Communications Coordinate change calendars and implementation schedules. Ensure effective communication of planned changes to all impacted stakeholders. Performance & Continuous Improvement Develop, monitor, and report on key change management metrics, including: Change success rates Failed changes Emergency changes Change-related incidents Drive continual … delivery and/or IT change management. Strong experience operating within ITIL-based service environments . Experience establishing and managing SLAs, KPIs, and service performance metrics . Strong understanding of ITSM platforms , particularly ServiceNow . Good understanding of core IT infrastructure, including servers, networks, and enterprise technology environments. ...

responsible for the full operational leadership of all CloudHQ data centers across the United Kingdom. This role ensures operational excellence, regulatory compliance, financial performance, and alignment with regional and global strategies. Reporting directly to the EMEA Regional Operations Director, this position requires strong leadership, strategic thinking, and the ability … data center operations across the UK, ensuring alignment with regional and global business strategies. Develop and execute country-level operational strategies, including cost optimization, performance improvement, and risk mitigation initiatives. Build, lead, and develop high-performing teams across operations, engineering (electrical & mechanical), facilities, security, and compliance functions. Provide leadership ...

Test Manager, support the Software and Data Science teams by designing, developing and executing independent Test Plans and Test Procedures, covering functional, regression, performance and security testing to validate software quality. Act as an independent witness in formal test events. Review and approve technical and quality documentation in line … regulatory expectations. Collaborate with internal and external stakeholders to understand product and testing requirements. Promote a culture of quality and continuous improvement. Monitor quality performance metrics and provide insights and recommendations to drive improvements. Ensure compliance with applicable standards, procedures, and customer requirements throughout all project phases. ...

telecoms operational support systems used for network inventory management and automated network configuration * Support integrations between OSS platforms and Cramer inventory environments * Monitor system performance, availability and operational health * Troubleshoot and resolve production incidents, service issues and application faults * Support application deployments, configuration changes and production releases * Develop … maintain automation scripts using Shell Scripting, Python, Java and HTML * Analyse application logs, system alerts and performance metrics * Support network automation workflows and operational scripting activities * Support Cramer database environments and associated administration activities * Assist with network inventory integrity, reconciliation and data quality activities * Support operational users ...

documentation 3. Scheduling, Reporting & Risk Management Develop and maintain project schedules and milestones Monitor progress against baseline and manage changes Track KPIs, risks, and performance metrics Support risk assessments, mitigation planning, and reporting Contribute to governance reporting and stakeholder updates 4. Stakeholder Management Support client and internal stakeholder … them define and implement their projects in two fields: Digital Systems: Embedded and critical systems, IoT, information systems, and digital solutions for businesses. Operations Performance: Management of projects, quality, and industrial performance. We are present in seven countries (France, Spain, Belgium, the UK, Germany, the USA and Canada). ...

team across support, success, training Define team structure, staffing plans, and hiring roadmaps to support company growth over the coming years Establish individual performance frameworks: set clear KPIs per role (CSAT, NPS, SLA's, adoption, retention), run regular performance reviews, and create development paths Establish reporting and dashboards … that make performance visible at individual, team, and company level What You’ll Bring Proven leadership of the post-sale customer journey in a high-volume business Proven experience of transforming customer experience within a company Experience running multi-channel customer support and engagement with SLAs and performance ...

support continuous service improvement initiatives. Identify trends, risks, recurring incidents, and opportunities for operational maturity. Define and monitor incident KPIs, SLAs, and service performance metrics. Collaborate with Service Management, Delivery, Operations, and Programme teams to strengthen operational resilience. Support governance forums and contribute to service management reporting. Required Experience ...

capacity planning, and regulatory compliance Partner with Operations, engineering SMEs, and marketing to deliver competitive, tailored solutions Support contracting process, ensuring alignment on SLAs, performance metrics, and data centre-specific terms Growth & Business Development Support Head of Sales and Solutions through all phases of the data centre sales … Requirements Core Competencies Strategic mindset - Understand future data centre infrastructure trends (AI/ML compute, edge deployment, sustainability) and translate into achievable sales outcomes Performance-driven - Lead team to win complex technical opportunities and maintain momentum during intensive evaluations Client-centric - Deep understanding of operators' critical concerns (uptime, efficiency ...

ensuring consistency, integrity, and usability across teams Data Analysis and Reporting Develop and maintain clear reporting outputs and visualisations from complex engineering models Analyse performance metrics to identify trends, risks, and opportunities for improvement Optimise model deployment to improve accessibility and usability for stakeholders Systems Integration Support integration ...

client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively ...

generation, premium Upper Body structures and moving closure systems. Starting from a clean sheet, you will use your technical expertise to create lightweight, high-performance architectures that set new global benchmarks for structural rigidity, crashworthiness, and aerodynamic integration. Your Impact Concept Architecture: Lead desktop architecture studies and develop robust … advanced CAD platforms (Catia V5/V6 preferred) and robust PLM data management. Attributes Specialist: Proven ability to balance BIW design against critical EV performance metrics like mass-optimization, battery protection, and NVH insulation. Global Mindset: Strong communication skills with the flexibility to support international collaboration across ...

Clinical Platforms, ensuring delivery predictability, quality, and efficiency.Own PMO governance, portfolio prioritization, and execution discipline across platform initiatives.Establish consistent delivery standards, reporting cadence, and performance metrics.Proactively identify and mitigate risks, dependencies, and resource constraints.Ensure alignment between product roadmaps and delivery capacity.Drive continuous improvement in delivery speed, cost efficiency … demos, one-pagers).Ensure messaging is aligned to Fortrea strategy, brand, and value proposition.Vendor & Partner ManagementLead management of strategic vendors and technology partners, including performance, SLAs, and delivery outcomes.Drive vendor optimization, cost efficiency, and performance improvement initiatives.Provide executive-level recommendations on partner strategy and investment decisions.Financial, Operational & Talent ...