26 to 28 of 28 SLA Jobs in the Thames Valley

cURL), and distributed log tracing.* Lead high-severity and strategic customer escalations, providing authoritative technical direction and timely communication.* Drive vendor ticket escalations, ensuring SLA adherence and proactive follow‐ups with Microsoft, Adobe, AWS, Cisco, and others.* Collaborate with Engineering to deliver root-cause fixes, submit detailed technical findings … validate permanent resolutions.* Partner with Product to identify platform gaps, recurring customer pain points, and areas for workflow or UX improvement.* Analyze MTTR performance, SLA trends, and operational bottlenecks; publish weekly metrics and insights.* Develop SOPs, escalation workflows, and troubleshooting guides that improve global support operations.* Identify automation opportunities ...

delivering high-quality AV installation solutions across a variety of client sites, ensuring all work is completed to the highest standards and within agreed SLA targets. You will work closely with Operations, Technical, Project Management, and other key departments to ensure successful project delivery while maintaining professionalism and compliance with … Deliver AV installation solutions on client sites, including installation of screens, projectors, LED displays, and associated AV equipment Complete installations in line with company SLA requirements and quality standards Support and mentor Trainee AV Engineers, assisting with their development and technical knowledge Provide detailed installation reports, including photographs and relevant ...

Group. The People Services Assistant will be pivotal in working collaboratively with the wider Central Functions team and Group wide Stakeholders to ensure our SLA’s and Payroll deadlines are met. Benefits of working as a People Services Assistant: Aviva Digicare + workplace/Car leasing and cycle to work … designated Business Units Ensuring all written documentation is accurate and formatted to a high standard. Ensuring the completion of all Administration requests within agreed SLA’s Taking ownership of administrative based queries and seeing them through to resolution Making sure all transactions and documentation are quality checked in real time ...