26 to 36 of 36 SLA Jobs in the Thames Valley

compensation calculations, payee management, pipeline monitoring, and release readiness-while collaborating closely with Business (Sales Ops/Finance), IT, and SAP product support. Ensure SLA/OLA adherence, audit readiness, and continuous improvement of processes, tooling, and knowledge assets for a business-critical incentive compensation platform. Your Responsibilities Service Operations … Performance & Stability: Track and remediate long-running jobs, bottlenecks, and data quality defects; recommend design optimizations. Governance & Reporting: Provide weekly/monthly service reports (SLA/OLA, incident trends, backlog, risk/issues, improvement actions); maintain SOPs and runbooks. Security & Compliance: Enforce access controls, segregation of duties, and audit evidence ...

sitting at the frontline of service restoration. As Field Service Manager, you’ll balance speed, safety, cost, and quality, ensuring incidents are resolved within SLA while maintaining strong governance, supplier performance, and continuous improvement. Why this role matters Reactive service is where customers feel the impact most—and where great … Operational Delivery Own the delivery of reactive maintenance and field services across ~50% of the estate. Ensure incidents are prioritised, dispatched, and resolved within SLA and in line with regulatory and business requirements. Adapt plans in real time to respond to urgent events such as storms, outages, or emerging risks. ...

operations while working closely with Sales Ops, Finance, IT, and SAP Support. Key Responsibilities Lead daily production support operations, managing incident queues and maintaining SLA performance Own end-to-end incident and problem management, including RCA and corrective actions Plan and execute configuration changes, releases, and regression testing (CAB governance … pipeline monitoring Ensure payout accuracy, period close validation, and payroll integration sign-off Drive performance optimisation, stability improvements, and automation opportunities Produce service reporting (SLA metrics, trends, risks) and maintain SOPs/runbooks Support audits, enforce access controls, and ensure compliance standards Coach and mentor support analysts, maintaining a strong ...

smarter clustering, aligned demand/capacity/budget, and coordinated outage windows. Quantify benefits such as avoided truck rolls, cycle optimisation, and efficiency gains. SLA Governance & Supplier Interlocks Implement transparent SLA validation logic and mitigation rules. Resolve disputed measures and ensure fair, evidence-based attribution across suppliers. Track underperformance … rather than authority. You’ll have: Strong understanding of mobile telecoms architecture or operational/maintenance delivery. Proven experience in performance MI, analytics, and SLA frameworks. Expertise in automating data flows and enforcing data quality. Advanced capability in Power BI or Tableau, plus Excel/PowerQuery. Extensive experience in supplier ...

systems to support secure customer connectivity, ensuring accurate as-built capture, validation and governance of fibre network data in line with internal standards and SLA-driven KPIs. Responsibilities: Working within the Fibre planning and build department the Fibre As-built & QS Engineer will be involved with: * Interact with Design & Build … traffic * Raise structured queries with supply chain partners where as-built packs or measure submissions lack required data * Issue pay certificates in line with SLA timelines and coordinate with Delivery Managers and Project Managers * Engage and coordinate with internal and external stakeholders to resolve technical queries and ensure delivery support ...

clients, helping to ensure that both individual and team SLAs are met Respond to customer calls and tickets daily, resolving them within SLA and keep the customer updated at all times Escalate business critical issues Represent SolCo professionally at all times, ensuring our customers experience is always a positive … Respond to all assigned customer tickets within SLA, make and receive calls to customers, update the necessary internal CRM/ticket system and supplier systems where necessary Contact suppliers where necessary to escalate issues and update internal system with supplier responses Where necessary, order/provision/configure new services ...

make a real difference to their customers. What You’ll Be Doing Customer Support & Technical Troubleshooting Respond professionally and proactively to customer inquiries, ensuring SLA compliance. Handle incoming support tickets via Salesforce/Service Cloud. Triage escalated issues, gather required information, and determine the best path to resolution. Follow structured … technical knowledge and understand complex software systems Strong problem-solving skills with a structured approach to troubleshooting Ability to manage multiple cases while maintaining SLA commitments and high quality A proactive approach to identifying issues, contributing insights, and supporting product improvement Why Join our client? With our client ...

Your new company You will be working for a large, well-known organisation who are a powerhouse within their industry. Your new role You will manage a team of technical specialists, ensure platform stability and ...

/training goals Manage onboarding, induction and initial training of new team members Ensure staff have the tools, training and support required to meet SLA targets Service Delivery & Operations Track and manage support tickets, ensuring responses and resolutions meet SLA Maintain up to date monitoring and ticketing systems Ensure prestaging … will ideally have the below skills and experience: Experience in a NOC management or senior technical support role Solid understanding of network operations and SLA based service delivery Proven ability to lead, support and develop a technical team Excellent organisational and communication skills Strong process discipline and documentation skills ...

Inspect & Maintain operating model. What you’ll own The planning cadence and performance MI that underpin our maintenance strategy Trusted reporting, KPI validation, SLA governance, and supplier performance insight Predictive analytics to reduce reactive work, optimise cost, and improve network resilience Continuous improvement across quality, cost, and operational performance What … emerging trends Data‐driven recommendations that improve supplier delivery and operational outcomes Automated dashboards, data quality controls, and a robust metric library Transparent SLA validation and fair KPI attribution across multiple suppliers Insight that feeds short‐, medium‐ and long‐term asset management planning What you’ll bring Strong telecoms operations ...

line network engineering support at customer sites. This includes managing complex technical incidents, maintaining clear communication with specialist engineers and client personnel, and ensuring SLA compliance. You will also be expected to follow contract governance processes and consistently prioritise site health, safety, and operational standards. What youll bring? Youll bring … MPLS, and DWDM technologies. Excellent communication and customer-facing skills are essential. You will conduct root-cause analysis for major incidents, contribute to SLA and performance metrics, and participate in a rotational on-call schedule as part of the team. Whats in it for you? We offer a range ...