26 to 42 of 42 SLA Jobs in the Thames Valley

runs without manual reassembly. AI workflows for enrichment, QA, and reporting are in production with clear governance. Routing to sellers and partners holds to SLA, with partner-sourced and partner-influenced pipeline visible end to end. Key Responsibilities Duties: Own the full marketing technology stack end to end: CRM, marketing ...

honesty, trust and respect with the school leadership and teaching/support staff and ensuring contractual compliance against KPI's and Service Level Agreements (SLA). Responsibilities: Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer Management of problems to resolution ...

strategy, evaluating vendor proposals critically, and making investment decisions with architectural confidence. Manage HPC capacity plans, hardware maintenance, support vendors, and contractor relationships, defining SLA design and the build-versus-buy decision for physical maintenance. Partner closely with scientists, computational specialists, and bioinformaticians to understand their workloads and ensure ...

join our UK team. You will provide 3rd line support for in-house applications, deploy updates, patches and hotfixes, and oversee hosting to meet SLA commitments. You will work as part of a Technical Operations team, driving CSI initiatives and sharing knowledge across the group. The role operates ...

bring Experience owning IT or retail systems in a multi-site business A track record of holding suppliers and managed service providers to SLA Experience deciding what change goes in, what waits, and why Working knowledge of EPOS, payments, stock systems and store networks Confidence in commercial conversations ...

Impact:** * Help to define the culture, community and growth as we build out the EMEA BDR function* Owning speed-to-lead by hitting defined SLA response times* High standards with CRM Hygiene, follow up and handover* Generate quality sales opportunities through scheduling discovery meetings with target personas and decision makers ...

qualifications would be beneficial although training will be given: - Electrical/Electronic fault finding - Electromechanical Installation e.g. BS7671 18th Edition Wiring Regs - Understanding of SLA, NiCD and Plante batteries - Experience working with Distribution Network Operators (DNOs), UKPN, National Grid or London Underground would be beneficial - Experience with Battery chargers ...

point for Junior Analysts, supporting diagnosis, prioritisation, warm hand-off and user communication. Support shift control by monitoring queue health, ageing work, priority tickets, SLA risk and handover quality. Lead or support user-facing activity during priority and major incidents, following agreed escalation and communications procedures. Coach Junior Analysts … Microsoft 365, Teams, Outlook, OneDrive, identity/access and endpoint support. Experience with ITSM tools, incident/request management, queue control, priority handling and SLA-driven support. Ability to troubleshoot independently, gather evidence and escalate with clear technical detail. Experience coaching or mentoring less-experienced analysts and raising team quality. ...

Role Title: Service Desk Analyst Duration: 12 month contract Location: Milton Keynes. Fully onsite. Either 8-4pm or 10-6pm Rate: up to £178.85 p/d Umbrella inside IR35 Role purpose/ ...

Intune, Power Platform, Dynamics 365, cybersecurity tooling and custom applications. Support customer relationships through service reporting, reviews, governance and escalation activity, helping to track SLA performance, risks, actions, onboarding, transition and service improvements. Coordinate with internal technical teams, customers, partners and vendors to progress high-priority issues and remove blockers. … another multi-customer support environment. ITIL Foundation certification or practical experience of ITIL-aligned service management. Experience with customer-facing service reviews, service reporting, SLA analysis, action tracking, service improvement, onboarding or service transition activities. Relevant Microsoft technical, security or service management certifications. Who are FSP? FSP is a leading ...

POSITION SUMMARY The Service Delivery Manager (SDM) ensures the organisation delivers against contracted service obligations defined in the signed service agreement. Beyond SLA and KPI compliance, the SDM maintains a clear, current understanding of true service quality by building strong, mutually respected relationships with key client stakeholders, ensuring the basics … ongoing basis to ensure contractual compliance Engage with delivery teams proactively to identify and drive service improvement actions where performance gaps arise. Ensure SLA breaches are managed, communicated, and formally remediated. Ensure all service obligations within the signed agreement are fulfilled. Collaborate with the relevant Account Manager where gaps ...

leaders make clear, evidence-led decisions based on real demand. Success is defined by calm, repeatable performance at scale and measured through OLA and SLA adherence, first touch resolution, average resolution time, backlog health, quality assurance, and customer satisfaction. This is a hands-on leadership role requiring close engagement with … environments Preferred: Certifications related to PSA tooling e.g. Halo PSA ITIL v4 Managing Professional or Strategic Leader Demonstrated ability to manage high-volume, SLA-driven operations at scale Demonstrated ability to manage globally distributed, 24/7 operations KEY JOB ELEMENTS Global Operational Control & Flow Own the global flow ...

again quickly, taking first contact on support requests, triaging them accurately and resolving common issues first time. The role owns its service desk tickets, SLA compliance, ticket triage, 1st line troubleshooting, and billable hours. Role Work tickets from the service board in priority order, with full notes and accurate time … Microsoft 365, printing, endpoint and user set-up Escalate to Tier 2 promptly when a ticket is beyond 1st line or at risk of SLA breach Meet response and resolution SLAs on every ticket assigned Encourage SmileBack responses and act on feedback Ad hoc site visits or onsite engineer cover ...

engineering management excellence, building and mentoring high-performing teams while fostering a culture of continuous improvement Establish and maintain operational discipline through incident management, SLA tracking, and service reliability improvements Manage delivery across multiple workstreams, ensuring coordinated execution and timely resolution of dependencies Oversee vendor relationships and Statement of Work … Bring Demonstrable experience in platform and infrastructure fluency Demonstrable experience in engineering management and team leadership Demonstrable experience in operational leadership and incident/SLA management Demonstrable experience in delivery management across multiple workstreams Demonstrable experience in vendor and Statement of Work (SoW) management Demonstrable experience in operational financial awareness ...

Launch your IT support career with Concero! Earn while you learn, solve real-world technical issues and help schools use technology with confidence. Role Monitor your customer portfolio and respond to incidents logged by the ...

Support Centre Analyst Milton Keynes Up to £28,000 (DOE) Company Bonus | Career Development Celestra Limited Celestra is a successful and dynamic Company delivering IT services nationally to the best brand names in the hospitality ...

Location: Newbury+ Hybrid Salary: Excellent basic salary plus bonus and Vodafone benefits Working hours: Full time 37.5 hours per week - Monday to Friday Hybrid We believe that through collaboration and connection with our colleagues we ...