26 to 47 of 47 SLA Jobs in the Thames Valley

successful IT Service Delivery Manager will have: Proven experience in IT Service Delivery or Service Management roles Strong grasp of ITIL best practices and SLA/OLA management Hands-on experience managing third-party suppliers (IaaS/SaaS/PaaS) Knowledge of BMC Remedy (Helix) preferred Confident communicator with excellent More ❯

units and vendors. Strong acumen to understand the business needs and ability to manage services in a very dynamic environment. Knowledge and experience with SLA's, OLA's, and Contracts in insourced or outsourced environments. Knowledge and experience with Agile and Lean process methodology. You'll need to have the More ❯

Cloud) Prepare for and deliver weekly ticket calls and provide updated ticket lists, liaising directly with clients Adhere to the internal and external support SLA’s Escalate client tickets when required Engage with client to deliver real insight & added value through case and ticket management The Person You'll have More ❯

years (Not more than 12 years) experience with Java 8, Java 11, Spring Framework, Spring Boot projects Experience in L3 Support environment, incident,SLA's etc Experience with JUnit, Spring, Postgres, TDD, Agile (Scrum). Experience in large scale integration projects involving messaging, web-services and distributed systems. Extensive experience More ❯

the OneERP Programme - developing a single ERP for Virgin Media O2. Further duties include managing services from outsourced partners to achieve business requirements, Contracts SLA and KPI management, Capacity management and disaster recovery planning, delivering day-to-day support of Oracle ERP services across the various instances and modules, and More ❯

and accuracy of information within the system Manage services from outsource partners to achieve business requirements. Holding Partners to account, including periodic reviews, contracts SLA and KPI management along with capacity management and disaster recovery planning Communicating key plans, requirements, solutions, dependencies, risks and issues and ensuring resources to support More ❯

and accuracy of information within the system Manage services from outsource partners to achieve business requirements. Holding Partners to account, including periodic reviews, contracts SLA and KPI management along with capacity management and disaster recovery planning Communicating key plans, requirements, solutions, dependencies, risks and issues and ensuring resources to support More ❯

Diesel Generators, Chillers, Heating Ventilation Air Conditioning (HVAC), Exhaust Fans, Variable Frequency Drives (VFD's), and Transformers - Troubleshoot events within internal Service Level Agreements (SLA's) - Take daily operational readings of all mechanical and electrical equipment through routine rounds/log-taking (temperatures, voltages, currents, etc.) - Supervise contractors who perform More ❯

Diesel Generators, Chillers, Heating Ventilation Air Conditioning (HVAC), Exhaust Fans, Variable Frequency Drives (VFD's), and Transformers - Troubleshoot events within internal Service Level Agreements (SLA's) - Take daily operational readings of all mechanical and electrical equipment through routine rounds/log-taking (temperatures, voltages, currents, etc.) - Supervise contractors who perform More ❯

upgrades and term extensions when requested Investigate order related issues Ensure internal data entry compliance standards are met Ensure proper order assignment while maintaining SLA standards Manage Licence Compliance internal communications NetSuite Account and Order approvals Participate in department initiatives and develop related knowledge: Attend training sessions offered; grow knowledge More ❯

Friday, 9:00am to 5:30pm Hybrid working available once passed probation The Person: Previous experience routing/scheduling engineers Working to/managing SLA's Good Customer Service skills IT Literate (SAP, Sage, Word, Excel) Reference Number: BBBH(phone number removed) To apply for this role or for to More ❯

Demand Manager ensures resolver groups, desk operations, and productivity align with budget and plan, collaborates with internal teams to balance supply and demand for SLA compliance, and oversees scaling assumptions to optimise business performance. You'll receive a salary of up to £60,000 , a performance related bonus, and a More ❯

No. Performance Parameter Measure 1. Customer centricity - Timely security breach solutioning to end users, Internal stakeholders & external customers experience 2. Process Adherence - Adherence to SLA's (90-95%), response time and resolution time TAT Mandatory Skills: OT SECURITY. Reinvent your world. We are building a modern Wipro. We are an More ❯

Owen Mumford are looking to hire a talented 1st Line Support Engineer! Could this be your next role? Scope: The 1st Line Support Engineer is responsible for assisting the IT Service Desk Team Lead in delivering a first-class support More ❯

on real time ticket data and service desk feedback Work in a fix-forward and automation culture focused on the user experience, above the SLA Monitor Performance dashboards and use data to investigate causes of experience degradation in near real-time Quality Proactive Problem work with problem management to make More ❯

on real time ticket data and service desk feedback Work in a fix-forward and automation culture focused on the user experience, above the SLA Monitor Performance dashboards and use data to investigate causes of experience degradation in near real-time Quality Proactive Problem work with problem management to make More ❯

solutions to improve building, plant and system energy efficiency. * Manage, rectify and record defects through the Help Desk to ensure all are rectified within SLA timeframes. * Keep the Operations Manager briefed on all issues and progress. * Raise hazard, incident and flash reports * Use the Log Book System to store all More ❯

demands. Drive initiatives aimed at enhancing operational capabilities, streamlining processes, and implementing state-of-the-art solutions to bolster efficiency and service quality. Performance & SLA Management: Ensure that all data centres facilities operations consistently meet or exceed their 100% uptime SLA and operations goals. Address performance and goals challenges promptly More ❯

Desk ticketing system throughout the day to provide effective responses and resolutions to queries or incidents. Ensuring that raised tickets are responded to within SLA timescales. Responding to calls or e-mails on the service desk, adhering to strict Service Level Agreements for fault resolutions and service requests completions. Provide … Microsoft defender, Fortinet Platforms (FortiAnalyzer). EDR: CrowdStrike, Microsoft Defender for Endpoint SIEM: Microsoft Sentinel, CrowdStrike Next-Gen SIEM Ensure Department/Contract meets SLA performance targets. Improve and maintain customer experience, satisfaction and retention. Ensure compliance of recommended customer and company policies. Ability to support delivery of projects with More ❯

Company description Company Description AG Consultancy & Apps Ltd are an SAP Gold Partner, SAP Quality Awards Gold Winner (Innovation) and UI Path Gold Partner with expertise across the SAP Ecosystem. Our company ethos is providing exceptional quality and building long More ❯

Day Engineer, Data Centres page is loaded Day Engineer, Data Centres Apply remote type On-site locations Slough, GBR time type Full time posted on Posted Yesterday job requisition id REQ422636 JLL empowers you to shape a brighter way . More ❯

Materials Analysis is an Oxford Instruments Business Unit that manages our Electron Microscopy and Mechanical Microscopy products, Atomic Force Microscopes, Raman Microscopes and Benchtop NMR Products. We are part of the wider Oxford Instruments Group that also includes Andor Technology More ❯