clients would be advantageous Experience in initial remote diagnostics along with analysis and monitoring would be advantageous The willingness to learn new software and hardware skills Experience of MicrosoftWindowsServer/Desktop environments Detailed experience with Backup/DRaaS technologies, Azure Active Directory & IaaS Knowledge of networking technologies - TCP/IP, Firewall, Routing/Switching More ❯
skilled 3rd Line Support Specialist to join our dynamic team. In this role, you will be responsible for providing expert support and resolutions for complex IT issues across Windows, Office 365, and Azure environments. Your focus will be on delivering exceptional service to our clients, ensuring their systems run smoothly, efficiently, and securely. Key Responsibilities: Resolve escalated technical … issues related to Windows, Office 365, and Azure environments. Provide advanced troubleshooting and support to end-users and clients, ensuring minimal disruption to their operations. Collaborate with 1st and 2nd line support teams to share knowledge and streamline processes. Implement, configure, and manage solutions in Azure and Office 365 environments. Liaise with clients to understand their technical needs … documentation, including technical guides and procedures, for both internal and client use. Requirements: Proven experience in a 3rd Line Support role, preferably within an MSP environment. Expertise in WindowsServer, Office 365, and Azure technologies. Strong problem-solving skills with the ability to think critically and work under pressure. Excellent communication skills, both verbal and written More ❯
Beaconsfield, Buckinghamshire, England, United Kingdom
1TECH STAFFING LIMITED
Requirements: 2–3 years’ experience in a Senior ICT Technician or 2nd/3rd line support role ( education sector experience desirable but not essential). Strong knowledge of WindowsServer, Active Directory, and Microsoft operating systems. Familiarity with virtualisation technologies, particularly Hyper-V. Experience with cloud technologies such as Office 365 and Azure. Proven ability to More ❯
Princes Risborough, Buckinghamshire, South East, United Kingdom
XACT PLACEMENTS LIMITED
Mentor 1st and 2nd line colleagues Lead IT projects from planning to implementation Support internal networks and deliver staff training as needed What youll bring: Strong experience with WindowsServer, AD, Hyper-V, and Office365/Azure Excellent troubleshooting skills and confident decision-making under pressure A customer-first mindset with great communication skills A friendly More ❯
Mentor 1st and 2nd line colleagues Lead IT projects from planning to implementation Support internal networks and deliver staff training as needed What youll bring: Strong experience with WindowsServer, AD, Hyper-V, and Office365/Azure Excellent troubleshooting skills and confident decision-making under pressure A customer-first mindset with great communication skills A friendly More ❯
week Review scorecard weekly with Team Lead 1st Line IT Support Technician – skills & experience: Minimum of 6+ months of experience in an IT Support role Experience in using WindowsServer/Active Directory Experience in using Office 365 Admin Exposure to Cloud support (desirable) Experience working with SLA’s Able to effectively manage multiple priorities Exceptional More ❯
confidentiality; Display a commitment to and promotion of equality, diversity and inclusion. The Ideal Candidate T o be successful in this role, you will need: Excellent knowledge of MicrosoftWindowsServer Operating Systems, version 2016 and later; Excellent knowledge of Microsoft identity and access management technologies, including Active Directory, Microsoft Entra ID and related services; Strong … Microsoft 365 and Intune, with an understanding of hybrid environments; Knowledge of backup and recovery technologies with experience in testing and maintaining disaster recovery process; Competence with computer, server and peripheral hardware servicing and repairs; Good knowledge of networking topologies, standards, terminologies and operation; An excellent standard of written and oral communication; You may enjoy this role if More ❯
confidentiality; Display a commitment to and promotion of equality, diversity and inclusion. The Ideal Candidate T o be successful in this role, you will need: Excellent knowledge of MicrosoftWindowsServer Operating Systems, version 2016 and later; Excellent knowledge of Microsoft identity and access management technologies, including Active Directory, Microsoft Entra ID and related services; Strong … Microsoft 365 and Intune, with an understanding of hybrid environments; Knowledge of backup and recovery technologies with experience in testing and maintaining disaster recovery process; Competence with computer, server and peripheral hardware servicing and repairs; Good knowledge of networking topologies, standards, terminologies and operation; An excellent standard of written and oral communication; You may enjoy this role if More ❯
helpdesk, ensuring ticket resolution quality and quantity is within SLA * Resolve tickets at all levels (first through to third line) * Set up and maintain complex physical and virtual Windowsserver environments * Configure and troubleshoot basic network and switch management * Install hardware and software applications as required * Configure and troubleshoot Mobile Device Management in Apple environments * Perform … Any other tasks that the Technical Management Team, or the Company Directors feel are appropriate Work Experience Requirements * Experience in a helpdesk or support environment * Experience with backend server and networking systems Education Requirements * Professional qualifications (Degree/Masters in Computing) or Microsoft Certified Systems Administrator (MCSA), Microsoft Certified Systems Engineer (MCSE)) or equivalent, demonstrable experience. * Other specialist More ❯