51 to 62 of 62 Management Information System Jobs in Tyne and Wear

and effectively dispatch LV and unconfirmed HV fault activity to the most appropriate resource• Provide up to date, comprehensive, accurate and timely updates on the Outage Management System (OMS)• Manage the operational activity of allocated Rapid Response Engineers and Major Repair Teams within region: both in hours and out of hours to ensure all associated performance standards … relationship with other business sections, specifically within HV control, as well as within each region, fully utilising appropriate information systems• Fully utilise the Outage Management System (OMS)• Fully utilise Northern Powergrid’s asset database and records system • Demonstrate a full operational knowledge of the LV distribution network to aid restoration and repair work• Demonstrate … full knowledge of current repairs and safety policies• Demonstrate basic operational knowledge of the HV system• Able to accurately recognise all faults on the LV network• Utilise an in-depth knowledge of statutory requirements and service standards applicable to the LV network to uphold regulatory integrity and provide 10/10 customer service• Demonstrate a detailed knowledge of the More ❯

This role will be responsible for ensuring the success of multiple assigned accounts. Mandata provides integrated transport management software solutions to road transport businesses operating throughout the UK and Ireland. Haulage operators of all sizes use our suite of products to manage their operations from orders to invoice. Our team is not only passionate about our solutions, but … ultimately the success of the role will be proven by Renewal. The CSM will manage the renewal process and will take a significant role in collating all renewal information and documentation into Salesforce. The Customer Success Manager is a champion for their accounts into Mandata. This may include taking lead roles in major incidents, problem management … monitoring the monthly/quarterly/annual contract renewals and whether they are invoiced on time and cash collection is maximised. Responsible for effective cost control and time management in the performance of the duties. Any other ad hoc duties that may be assigned from time to time. Knowledge and expertise that matter most for this role Possess More ❯

utilise Blackout Education. Create and manage customised implementation plans tailored to each school's unique needs and context, focusing on successful integration into their existing systems. Stakeholder Relationship Management Establish and nurture strong, enduring relationships with all Blackout Education stakeholders, including school administrators, teachers, IT staff, students, and parents. Act as the primary point of contact for assigned … and potential risks. Prepare and present regular reports to schools and internal teams, providing clear insights into platform performance, stakeholder feedback, and progress towards educational goals. App Store Management and User Feedback Actively monitor and manage Blackout Education app listings on the Apple App Store and Google Play Store, ensuring accurate information and responding promptly to … Owner to prioritise product enhancements, bug fixes, and new features based on real-world user needs and educational objectives. Qualifications 3+ years of experience in customer success, account management, and/or 5+ years working in a school, preferably in a leadership role. Experience in the EdTech sector or working with the implementation of EdTech solutions in a More ❯

Job Description IT Specialist - Process Management - Newcastle/Hybrid - up to £51k + benefits Excellent opportunity to join a global team, you must have experience in creating and maintaining professional documentation on IT Process and Improvement. Essential Experience in technical writing and the development of professional documentation Strong ability to conduct thorough research and gather relevant information. Attention … and assess gaps in current process documentation templates to develop a comprehensive set of standardised templates, including process documentation, work instructions, process flow charts, IT support models, IT playbooks, system architecture diagrams, technical documentation, and IT Service Improvement plans. Ensure all documentation is maintained to high standards and adheres to best practices. Evaluate existing processes to pinpoint areas for More ❯

Social network you want to login/join with: HCA Healthcare UK’s Information Technology Group (ITG) is a Group IT function, developing and managing all aspects of healthcare IT across our portfolio of hospitals, clinics, outpatient centres, laboratories, and other associated businesses. The Consultant Solutions Analyst is an integral role for HCA ITG. Using a balanced combination … of customer service, project management, sales, leadership, training, and technology skills, this role serves as the primary training and support resource for consultants in the healthcare setting. What you'll do: Assists in implementation and support of systems and technologies deployed to consultants and medical secretary support. Recommends process changes that improve the implementation, maintenance, and support of … are met. Monitors and communicates trends and issues, provides timely response and resolution to provider issues identified and reported in ServiceNow. Collects, validates, and appropriately routes documentation to support system access, confidentiality, information protection and security compliance. Assures Consultants and staff have access to appropriate patient data. Contributes to division and facility strategic planning. Responsible for planning More ❯

Canny Clever Ltd are looking for a hardworking and enthusiastic Information Communications Technician apprentice to join their team. The successful individual will be fully supported within the workplace and will work towards completing the ICT Level 3 Standard. Role Diagnose, repair, install and maintain computer and other IT related equipment and services Answering and directing phone calls Organising … held in companies’ electronic systems Provide general support to visitors Act as the point of contact for internal and external clients Any other reasonable duties required by company management Training Training is one day per week. Training takes place in Newcastle City Centre On the job training Level 3 Information Communication Technician Apprenticeship Depending on the … circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available Apprenticeship Standard Information communications technician (level 3) Training Provider MIDDLESBROUGH COLLEGE Working Week Standard hours between 08.00-20.00, Monday- Sunday. Flexibility will be required with occasional late working, early starts. Weekend working will be undertaken on a rota basis. More ❯

pm, with potential for flexible working. Responsibilities will include: Quality assurance of site records: comparing designs with received records, some geographically based. Updating in-house work management systems with plans, designs, and site records for the electricity supply network (underground and overhead). Accurate data inputting. Maintaining the company's Asset record systems according to company requirements. Processing … information using multiple data systems. Suitable candidates may have: Experience with GIS or good map reading skills. Strong IT skills. Initiative in problem solving. Experience in data input with excellent attention to detail. Good organizational skills, self-motivated, capable of working independently or in a team. Effective verbal and written communication skills. Ability to meet strict deadlines and More ❯

Scottish Woodlands Ltd is a leading forestry management company with a long tradition of serving forest owners and investors in Scotland and the rest of the UK. We provide a comprehensive range of forest, estate and land-related services underpinned by our in-depth market experience, knowledge base and commitment to quality. The business is largely employee owned … owned by staff. Applicants also have excellent personal and career development opportunities open to them and will be part of a highly professional and motivated team. For more information on working with Scottish Woodlands or for details of information gathered during our recruitment process, please see ourJob Applicant Privacy Notice. Application Process All applications should be More ❯

EU work permit required: Yes col-narrow-right Job Views: 8 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: Who we are: Action1 is an autonomous endpoint management platform that is cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes—it just works and is always free for the first 200 endpoints, with no functional … plus. You have basic understanding of IT administration and security principles. Able to work independently and collaboratively in a dynamic, fast-paced environment. Have a genuine interest in information technology and systems administration. What you’ll do: Own and exceed a personal sales quota by driving deals to closure. Qualify and generate both inbound and outbound leads. Conduct More ❯

and operational efficiency. With a strong emphasis on collaboration, innovation, and professional development, they are seeking a passionate and results-driven Head of Client Services to lead Account Management and Customer Service teams. About the Role As Head of Client Services, you will be the central point of contact for our customer base, responsible for driving profitability, sales … the existing customer base. Oversee customer service level and SLA performance metrics. Make strategic commercial decisions and take actionable steps to ensure success. Manage escalations within the Account Management department. Collaborate with internal departments, carriers, and supply chain teams to identify efficiencies and unlock commercial opportunities. Lead, develop, and motivate the AM and CS teams, fostering skill-sharing … opportunities. Exceptional communication skills to understand and interpret customer needs. Ability to align customer requirements with business capabilities effectively. Proficiency in presenting and translating technical or industry-specific information to clients. Demonstrated leadership capabilities with the ability to motivate and inspire teams. Strong decision-making skills, balancing commercial focus with the “greater good.” Excellent time management More ❯

primarily Windows), 400 users, and 40 switches. This role is critical in maintaining our bespoke applications and ensuring the reliability and security of the site. Key Responsibilities Project Management: Plan, budget, and deliver IT projects that align with business objectives. Vulnerability Management: Utilize Nessus for vulnerability assessments and develop remediation plans. Technology Improvement: Identify and implement … specifically with Cisco and Palo Alto solutions. Virtual Desktop Infrastructure (VDI) Migration: Proven experience in transitioning from Citrix VDI to laptops and desktops while ensuring compliance with industry regulations. System Upgrades: Strong background in upgrading operating systems to Windows Server 2019, enhancing overall security and performance. Remote Access Solutions: Skilled in implementing VPN solutions to support remote working capabilities … Implementation: Experience in leading the global rollout of BitLocker encryption across multiple sites to safeguard sensitive information. Virtualization Technologies: Proficient in migrating virtual servers to VMware vSphere 7, improving system uptime and facilitating effective security patching. Benefits Competitive Salary: Attractive compensation package. Healthcare Benefits: Comprehensive health insurance for you and your family. Pension Scheme: Generous company pension contributions to More ❯

Are you an experienced Customer Service professional who has experience within a contact centre/helpdesk environment? Randstad Facilities Management Team are currently recruiting for a Helpdesk Administrator on behalf of our FM client based in Newcastle. The successful candidates will be responsible for managing customer enquiries, liaising with departments in the organisation to ensure customer satisfaction is … multiple communication methods - telephone, email, systems, and Webchat/Apps. Offering support to customers, both internally and externally Logging client information and activity onto a web-based system Using contract guidelines and knowledge to agree on the most accurate job priority and descriptions for reactive works Working as part of a team and on own initiative Assisting … from building users at 3 sites across the estate Be confident using a computer and able to type, plus additional admin duties such as scanning documents For more information, or if you would like to apply, contact Jess at Randstad C&P Newcastle or apply with your most up-to-date CV. Randstad CPE values diversity and promotes More ❯