8 of 8 Service Management Jobs in Tyne and Wear

Job summary As an Analyst in the IT Service Management Team (ITSM), you will play a key role in supporting and managing service management functions as the BSA transitions into a multi-sourcing digital business. The ITSM team is focused on modernising operations and ensuring user-centric service delivery, including business solutions through agile methods … stay updated in your specialism. You will also be responsible for simplifying complex technical information to make it accessible for others. The primary focus of this role is supporting Service Catalogue and Tooling. What do we offer ?o 27 days leave (increasing with length of service) plus 8 bank holidayso Flexible working (we are happy to discuss options … schemeo Access to a wide range of benefits and high street discounts! Main duties of the job o Your responsibilities involve supporting the development, implementation, and operation of ITIL service management processes. You will work closely with business colleagues, stakeholders, and internal/external suppliers to ensure policies, standards, and procedures are effectively adopted and followed. You will More ❯

a Senior Azure Administrator, you'll actively be assisting customers across multiple technologies and adding to the environment of learning my mentoring junior team members. You will be a Service Owner for several services including Azure and Devops. A typical day for you would include: Working directly with customers to gather requirements, design solutions, build proof of concept and … implement those solutions Operating within a structured environment such as ITIL and ISO 20000 IT Service Management. This will also include documentation such as development of designs, processes and procedures Being focal point for major incidents or investigations Liaising cross functionally, both externally and internally Presenting and reporting in person and virtually and curating communication to key stakeholders This … Award 2023, AWS Collaboration Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We're focused on our core values; using these we've seen significant growth across our More ❯

IT Asset Manager (Hardware/HAM) - Newcastle/hybrid Skills/experience: Extensive experience in managing IT hardware asset management processes and operational tasks. Proficient in utilising ServiceNow, with a strong focus on Hardware Asset Management and related modules. Skilled in automating IT asset lifecycle processes using ServiceNow to enhance efficiency and minimise manual efforts. In-depth knowledge … of IT Service Management practices, including Configuration Management Database (CMDB) and its integration with the IT Asset Management processes. Competent in monitoring and analysing trends in IT asset usage and expenditure. Proven ability to identify and implement cost-saving measures and asset optimisation strategies. Experienced in managing billing and budgeting processes. Desirable: Certifications in IT Asset … Management or related fields. Excellent analytical and problem-solving skills. Familiarity with Agile and Scrum methodologies. Experience in developing and maturing IT documentation. Strong communication and interpersonal skills. Skills in managing and leading change initiatives within global IT functions. ITIL v3 or ITIL 4. Role/duties Identify opportunities for cost savings and asset optimisation by monitoring and analysing More ❯

calls, or emails to assist users with IT issues and queries. Troubleshoot basic hardware and software problems, including PCs, printers, mobile devices, and applications. Log and document incidents and service requests accurately in the IT service management system. Reset passwords and manage user accounts using tools like Active Directory or Microsoft 365. Escalate unresolved or complex issues … and systems to ensure functionality. Support onboarding of new employees by setting up accounts, devices, and access rights. Learn and follow IT policies, procedures, and security protocols to maintain service standards. Training An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying. Possibility of … working Qualifications English GCSE or equivalent, grade 4-9 (Essential) Maths GCSE or equivalent, grade 4-9 (Essential) About the Employer FAIRSTONE GROUP LIMITED Fairstone operates as a full-service, independent wealth management firm, combining expert financial planning, investment management, mortgage advice, and a unique acquisition model to support smaller IFA businesses. With a strong national footprint More ❯

overall business objectives Establish and communicate a clear vision and road map for Copilot, Microsoft 365, and Atlassian, aligned with business goals Partner with vendors, security, infrastructure, EUC, and service teams to ensure seamless product development and deployment Maintain strong communication with stakeholders to gather requirements, provide updates, and ensure alignment Deliver documentation and training, manage upgrades, and foster … field is preferred, along with certifications such as ITIL, CISSP, or Microsoft hands-on experience with the Microsoft 365 suite, including Copilot Excellent communication and stakeholder skills Background in service management, project delivery, and stakeholder engagement We encourage interested applicants to apply immediately to be considered for shortlisting. Alternatively, should you require further information or wish to discuss More ❯

in the UK. The role is UK based and requires relevant ERP implementation experience within the Billing domain. *UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables … solution take ownership of the assigned modules in the project and interact with other team members (Functional Solution Architect, Developers, Testers...) also collaborate closely with the Project Manager and Service Delivery Consultants participate in the project progress meetings and proactively identify risk areas apply your expertise to deliver high quality consulting services to new and existing customers continuously develop More ❯

design patterns including Landing zones. Understanding of Cloud-native capabilities as Kubernetes, Docker, etc, cloud native platforms such as OpenShift, Pivotal and EAI/Middleware stacks Understanding of Cloud service management/Operating models Understanding of Data infrastructure solutions such as Hyper converged, Virtualization, Storage, SD WAN Preferred Competencies & Experience An extensive experience and recent proven track record … of success in IT Consulting or IT Management Consulting with regional or global consulting firms (Big 4, SIs or boutiques) with delivery and business development success and growth An established history combining consulting, sales, and delivery; experience delivering workshops, assessments, strategies, roadmaps, designs, and deployment plans. A demonstrated record of creating & executing digital/technology-orientated client transformation programs More ❯

in reporting and analytics to join their team on a contractor basis through to December 2025. In this role, you will act as a key liaison between the Global Service Desk and the IT Service Management team, delivering regular insights on IT performance and supporting critical workflows and documentation. Key responsibilities as the IT Business Analyst: Design … in a reporting-focused role. Expertise in Excel, Power BI, and PowerPoint. Strong data analysis skills with the ability to extract and communicate meaningful insights. Excellent communication and stakeholder management abilities. Comfortable working in a fast-paced, global environment. Proactive, analytical, and solutions-focused mindset. This is a fantastic opportunity for someone passionate about data-driven decision-making, process More ❯