26 to 50 of 98 Case Management Jobs in the UK

ShareDo Developer (Clio Operate) - Manchester ShareDo Developer with excellent ShareDo (Clio Operate) development or similar case management development experience is required by a leading UK law firm based in Manchester. The role will be hybrid working, so 2 days in the office, 3 days working at home … solutions that interface with the line of business applications of the firm as well as customising and configuring off the shelf software; Develop the case management system in order to ensure continual optimisation of business efficiency and procedures; Some solution architecture work Propose, design and implement ...

technology, and transformation. You'll be partnering with HR and business leaders to rethink how services are delivered - from onboarding and offboarding through to case management and employee journeys - using ServiceNow as the backbone. A big part of what you'll be doing is challenging … digital HR services. What they're looking for Strong experience delivering HR transformation or HR service improvement programmes Solid understanding of ServiceNow HRSD - including case management, lifecycle events, and employee journeys Comfortable running workshops and engaging senior stakeholders Ability to translate business needs into practical, ServiceNow-enabled solutions ...

patent specifications. - Managing own and team inboxes, processing emails and post (both hard copy and electronic). - Accurate and daily maintenance of computerised case management system, including following workflows, generating correspondence from templates, and liaising with our internal Records and Accounts departments, as well as sister company Withers … emails, judge urgency, and action or escalate as required. - Good Microsoft package skills, particularly Outlook, Word and Excel (essential), ideally with experience of case management systems and following/generating standard procedures and templates for repeat tasks. - The desire to learn and a willingness to become involved ...

ServiceNow Solution Architect (CSM) you will focus on driving process improvement, system integration, and scalable architecture, with a strong emphasis on Customer Service Management (CSM) as well as playing a critical role in shaping the application landscape, ensuring seamless integration of internal and customer-facing systems This position … communication skills to deliver high-impact solutions. Responsibilities * Lead the design, implementation, and optimization of ServiceNow solutions with a focus on: o Customer Service Management (CSM) o Field Service Management (FSM) o IT Service Management (ITSM) o Strategic Portfolio Management (SPM) * Drive adoption and expansion ...

Provide expert-level (Tier 3) HR advice and guidance on complex employee relations cases Manage sensitive and high-risk cases including disciplinary, grievance, performance management, absence management, and restructuring Ensure all casework is managed in line with employment law, internal policies, and best practice Coach and support … complex case escalation and development Ensure alignment of people practices across different regions while considering local requirements where applicable Use people data and analytics to identify trends, risks, and opportunities across the workforce Organisational Change & Transformation Support and lead on change management initiatives including restructures, TUPE, and organisational ...

maintenance, and ongoing development of the firm's IT Service Desk. This is a hands-on leadership role combining technical support responsibilities with team management, service delivery oversight, and operational coordination. The successful candidate will be responsible for leading the IT support function, ensuring high standards of service … Windows 11 environments. Support and maintain printers, scanners, and other network peripherals. Support and administration of company mobile phones and mobile device management solutions. Provide support for the company telecoms and IP telephony systems. Assist in maintaining network security systems and IT-related security infrastructure. Maintain accurate IT asset ...

Microsoft AI services. Develop custom integrations and components using JavaScript/TypeScript . Collaborate with experts to deliver features that solve real-world case management, contract, and compliance challenges . Contribute to best practices in solution design, security, scalability, and performance. What We’re Looking For Strong experience … services. Exposure to AI/CoPilot features within the Microsoft ecosystem is highly desirable. Background in legal technology, compliance, professional services, or other case/contract management platforms is a plus. Strong problem-solving mindset and ability to thrive in a fast-paced, product-driven environment . ...

early‐life support. Adoption, Quality & Governance Design with adoption in mind, considering usability, role clarity and operational readiness. Ensure functional designs support reporting, quality management and continuous improvement. Maintain clear and usable functional documentation. Collaboration with Technical Architecture Work closely with Technical Architects to align functional requirements with technical … Dynamics 365 Customer Service and/or Contact Center solutions in a functional role. Solid understanding of service operations and contact centre processes, including case management and interaction handling. Experience designing omnichannel journeys, queues, routing and agent experiences. Comfortable leading workshops, documenting requirements and producing functional designs. Experience ...

technology within the Corporate Services Division. You will be responsible for: Technology Integration: Assist lawyers in utilising technology to streamline their workflows, including document management systems, document reviews, document drafting, case management software, artificial intelligence, and process automation tools. Process Improvement: Identify opportunities for process improvements … Interaction: Spend the majority of time working directly with lawyers to understand their challenges and provide tailored process and technological solutions. Project and Change Management: Manage process and technology-related change within legal teams, working in an agile way, to ensure timely delivery of value to legal teams. Lead ...

iTrent implementation project and will be looking for assistance with rolling out below modules so experience with below would be an advantage: Modules: HR Management and Administration Payroll Absence Management Employee Self Service Manager Self Service Performance Management Dashboards Organisational Charting e-Slips Case Management ...

ServiceNow HRSD platform, supporting integrations with systems such as Workday, Oracle, and Sage HR. They are delivering end-to-end transformation programmes, focusing on case management, employee portals, knowledge management, HR services, and workflow automation. Essentially, you will act as the conduit between HR stakeholders, customer teams ...

flow, customer demand and staffing requirements Building and maintaining capacity models across teams, channels and specialist functions Resource allocation across sales, customer operations and case management teams Productivity, utilisation, shrinkage, ramp time and performance analysis SLA, pipeline, backlog and operational capacity management Scenario modelling linked to growth … journey Establishing planning rhythms, reporting packs and decision-making forums as the business scales What We’re Looking For Experience with CRM, BI, workforce management, telephony and operational reporting tools within high-volume sales or contact centre environments Strong background in workforce planning, resource management, sales operations ...

become a key part of a small team within the IT department of an established and respected liability loss adjusting/TPA claims management organisation. This is a varied and exciting role with a company who deliver a superior claims handling service with commitment and expertise, managing a range … Responsibilities for our IT Administration Assistant: Working as part of a small, friendly team, reporting to the IT Manager Assisting with the provision of management information to clients and updating and developing the company Case Management System Assisting the IT Manager with management of IT network ...

opportunity to become a key part of a small team within the IT department of an establishedand respected liability loss adjusting/TPA claims management organisation. This is a varied and exciting role with a company whodeliver a superior claims handling service with commitment and expertise, managing a range … Responsibilities for our IT Administration Assistant: Working as part of a small, friendly team, reporting to the IT Manager Assisting with the provision of management information to clients and updating and developing the company Case Management System Assisting the IT Manager with management of IT network ...

Computer Science or equivalent relevant technical qualification, or professional work experience in a support function, ideally externally within a software company Experience of using case management tools Experience of using Virtual Machines Experience of multi-tier application support in a Microsoft environment, including: IIS TCP/ ...

technology department, you will lead the customisation, deployment, and strategic vision of our Salesforce instance. From automating complex legal workflows and integrating advanced case management systems to building high-utility dashboards for leadership, your work will directly optimize firm efficiency and fuel our rapid nationwide growth. Qualifications … Skills: Project Management certification preferred (e.g. Agile, PRINCE2, PMP). Hands-on experience with agile and waterfall project management methodologies. Experience managing multiple simultaneous IT projects in software development and technology infrastructure. Nice to have: experience with complex multiple company CRM transformation (Salesforce is desirable) Organised and structured ...

full remote! Required Skills: Proven leadership of software engineering in a regulated or professional services environment (ideally legal) Track record delivering complex, integrated systems (case management + finance + M365 + telephony/CRM + data/BI) Deep knowledge of modern engineering practices: Agile, CI/… automated testing, IaC, microservices/monolith-modularisation Strong cloud experience (Azure preferred: App Service, Functions, Service Bus, API Management, Key Vault, ADF/Databricks, SQL) Proficiency with one or more stacks: .NET/C#, TypeScript/Node.js, React/Next.js, SQL/NoSQL Excellent stakeholder managementable to translate legal ...

Responsibilities Own and manage the firm's operational data infrastructure, ensuring accuracy, consistency and accessibility across systems Lead the development and governance of management information (MI), providing actionable insight to senior stakeholders Oversee the data analytics function, including dashboards and reporting tools (Power BI, SQL-based reporting) Identify … Undertake ad hoc duties as required Person Specification Experience in a senior operations role, ideally within legal or professional services Strong background in data management, MI reporting and business intelligence tools (Power BI, Tableau or similar) Good working knowledge of SQL and relational databases Experience using case management ...

users of our products and services, including cases from info@ and support@ email inboxes, phone calls, live chat, etc., via Salesforce, our Customer Relationship Management system (“CRM”) Troubleshoot and where necessary escalate technical issues to the Customer Support Engineer Coordinator and/or digital team via JIRA ticketing application … Head of Product and Technology Any other reasonable duties assigned by Into Film. Person Specification: Minimum Requirements: Excellent customer relationship and service management skills Exceptional communication skills (verbal and written) Excellent time and project management skills, including an ability to prioritise and plan to maximise efficiency A good ...

systems are aligned with current and future business needs Manage IT budgets, forecasting, and cost-effectiveness across the function Lead on IT risk management, disaster recovery, and backup processes Implement and maintain network, data, and communications security Maintain Cyber Essentials Plus (CE+) accreditation Provide second and third-line support … experience working within a legal or professional services environment and be comfortable balancing operational delivery with strategic input. Experience with Partner for Windows (P4W) case management system would be advantageous, and managing Cyber Essentials audits including Cyber Essentials Plus is required. Microsoft Server (2025, 2022, 2019) Microsoft environments ...

classroom, one-to-one, workshops and e-learning. Identify training needs and develop engaging learning materials, guides and presentations. Create and maintain a Learning Management System (LMS) and training records. Support the rollout of new technologies and software upgrades through effective training and knowledge transfer. Work closely with … busy IT support or Service Desk environment. Strong knowledge of Microsoft 365, including Teams, Word, Excel and PowerPoint. Excellent communication, presentation and stakeholder management skills. Experience creating training documentation, e-learning content and user guides. Organised, proactive and able to manage multiple priorities. Willing to travel between office locations ...

delivery of Pega-based solutions Ensure projects are completed on time, within scope and budget Track progress, risks, and dependencies Stakeholder Management Act as the primary contact between business teams and technical teams Communicate project status, issues, and milestones Align delivery with business goals Team Coordination Lead cross-functional … Quality & Governance Ensure adherence to Pega best practices and standards Monitor deliverables for quality and compliance Manage change requests and scope control Risk & Issue Management Identify potential risks early Develop mitigation strategies Resolve delivery blockers Customer Engagement 🔹 Required Skills & Experience Strong knowledge of the Pega Platform (case management ...

provide the solution design. Key Responsibilities: Develop and implement Salesforce Service Cloud solutions based on provided designs. Customize and configure Service Cloud features, including case management, knowledge base, automation, and workflows. Develop complex Salesforce Flows to automate business processes. Write, test, and deploy Apex code (classes, triggers … Participate in the full software development lifecycle, including requirements gathering, development, testing, deployment, and maintenance. Implement and maintain robust DevOps practices, including source code management, branching strategies, pull requests, and commits. Utilize DevOps tools such as [Specify: Copado, Gearset, Azure DevOps, or others] for deployment and release management. Work ...

London office. Were looking for an experienced Application Support Engineer to join our growing team at Euro Car Parks, a market-leading car park management technology and property company operating across the UK and Ireland. This is an office-based role at our Marylebone Head Office, working within … will play a central role in the health, performance and integrity of our application estate. Youll work at the heart of our IT Service Management function, operating fluently within our service desk tooling and processes while delivering hands-on application support across a modern Microsoft Azure environment investigating, diagnosing ...

decision making Identify opportunities for process optimisation and service improvement What you'll need to succeed Proven experience as a Business Analyst where client case management is key Strong problem solving and analytical skills with a structured approach Experience working in an Agile environment (Scrum/Kanban) Ability ...