26 to 50 of 83 Case Management Jobs in the UK

the fundamentals and be able to investigate & solve problems largely unaided - through documentation, remote assistance and bench testing. Liaise with manufacturer/supplier if escalation is required. Ticket/Case Management Management of open support cases, tracking time against activities All team members are expected to actively manage outstanding tickets and ensure that analysis & time tracking data … a solid networking background. Strong technical knowledge and commercial experience of supporting: VoIP & Unified Communications IP PBX - Appliance/Software/Cloud Enterprise/(Multi-cell) DECT IP Phone Management/Provisioning Good technical knowledge and commercial experience of supporting: DSL and WAN routers Network switches and VLANs Firewalls and associated VPN technologies. Working technical knowledge of current VoIP … to confidently present webinars, training courses and seminar presentations. Ability to conduct research into telecommunications issues and products. Ability to communicate with all levels of the business Excellent time management, particularly the ability to effectively prioritise and execute tasks in line with business objectives Must be free to work in the UK with no restrictions of Visas and work More ❯

the fundamentals and be able to investigate & solve problems largely unaided - through documentation, remote assistance and bench testing. Liaise with manufacturer/supplier if escalation is required. Ticket/Case Management Management of open support cases, tracking time against activities All team members are expected to actively manage outstanding tickets and ensure that analysis & time tracking data … a solid networking background. Strong technical knowledge and commercial experience of supporting: VoIP & Unified Communications IP PBX - Appliance/Software/Cloud Enterprise/(Multi-cell) DECT IP Phone Management/Provisioning Good technical knowledge and commercial experience of supporting: DSL and WAN routers Network switches and VLANs Firewalls and associated VPN technologies. Working technical knowledge of current VoIP … to confidently present webinars, training courses and seminar presentations. Ability to conduct research into telecommunications issues and products. Ability to communicate with all levels of the business Excellent time management, particularly the ability to effectively prioritise and execute tasks in line with business objectives Must be free to work in the UK with no restrictions of Visas and work More ❯

the fundamentals and be able to investigate & solve problems largely unaided - through documentation, remote assistance and bench testing. Liaise with manufacturer/supplier if escalation is required. Ticket/Case Management Management of open support cases, tracking time against activities All team members are expected to actively manage outstanding tickets and ensure that analysis & time tracking data … a solid networking background. Strong technical knowledge and commercial experience of supporting: VoIP & Unified Communications IP PBX - Appliance/Software/Cloud Enterprise/(Multi-cell) DECT IP Phone Management/Provisioning Good technical knowledge and commercial experience of supporting: DSL and WAN routers Network switches and VLANs Firewalls and associated VPN technologies. Working technical knowledge of current VoIP … to confidently present webinars, training courses and seminar presentations. Ability to conduct research into telecommunications issues and products. Ability to communicate with all levels of the business Excellent time management, particularly the ability to effectively prioritise and execute tasks in line with business objectives Must be free to work in the UK with no restrictions of Visas and work More ❯

implementing HR and GBS solutions that make work simpler, smoother, and more human (using ServiceNow HRSD as the engine). Think mapping out end-to-end journeys (onboarding, offboarding, case management), building out future-state designs, and shaping how technology supports every stage of the employee lifecycle. This isn't a technical developer role it's about HR … can drive real organisational change. What you'll bring: Experience in HR process design, stakeholder engagement and transformation delivery A solid understanding of how ServiceNow HRSD enables HR services (case management, lifecycle events, onboarding etc.) Familiarity with automation, AI, and collaboration tools across HR functions The ability to translate business needs into ServiceNow-enabled solutions Ideally, experience from More ❯

architecture and core clouds (Service Cloud, Experience Cloud). Proficiency in Salesforce Classic and Lightning Experience. Familiarity with Lightning Web Components/Aura, APIs, and integration patterns. Experience in Case Management, Knowledge Management, and Contact Centre solutions. Understanding of DevOps processes and secure design principles. Nice to Have: Exposure to Einstein products, Agentforce, Data Cloud. Additional Salesforce More ❯

About Us iTS is a Northern Ireland-based provider of technology and solutions for complex case management and other bespoke government and private customer solutions. We are a rapidly changing, ambitious and dynamic business located in Belfast. We seek people who, like us, put the client at the heart of everything they do. Job Purpose As Principal Developer … cloud platforms (e.g., Azure, AWS) and cloud-native architectures. Excellent problem-solving, analytical, and troubleshooting skills. Experience with secure coding practices and application security. Strong organisational, planning, and time management skills. Excellent communication and stakeholder management abilities. Experience with Agile, Scrum, or other modern software development methodologies. Proficiency in development tools and platforms (e.g., DevOps, Git, Jira, CI More ❯

About Us iTS is a Northern Ireland-based provider of technology and solutions for complex case management and other bespoke government and private customer solutions. We are a rapidly changing, ambitious and dynamic business located in Belfast. We seek people who, like us, put the client at the heart of everything they do. Job Purpose As Principal Developer … cloud platforms (e.g., Azure, AWS) and cloud-native architectures. Excellent problem-solving, analytical, and troubleshooting skills. Experience with secure coding practices and application security. Strong organisational, planning, and time management skills. Excellent communication and stakeholder management abilities. Experience with Agile, Scrum, or other modern software development methodologies. Proficiency in development tools and platforms (e.g., DevOps, Git, Jira, CI More ❯

About Us iTS is a Northern Ireland-based provider of technology and solutions for complex case management and other bespoke government and private customer solutions. We are a rapidly changing, ambitious and dynamic business located in Belfast. We seek people who, like us, put the client at the heart of everything they do. Job Purpose As Principal Developer … cloud platforms (e.g., Azure, AWS) and cloud-native architectures. Excellent problem-solving, analytical, and troubleshooting skills. Experience with secure coding practices and application security. Strong organisational, planning, and time management skills. Excellent communication and stakeholder management abilities. Experience with Agile, Scrum, or other modern software development methodologies. Proficiency in development tools and platforms (e.g., DevOps, Git, Jira, CI More ❯

focused. Coach the team on Agile and SAFe practices, Lean-Agile mindset, and team norms; model servant leadership. Support effective Program Increment (PI) Planning: readiness, team capacity planning, risk management (ROAM), and drafting Team PI Objectives. Enable flow using Kanban/Scrum, visualize work, manage WIP, and apply flow metrics (e.g. cycle time, throughput, aging). Identify, remove, and … backlog health: refinement cadence, clarity of acceptance criteria, and readiness for planning. Drive relentless improvement via retrospectives, experiments, Kaizen, and Inspect & Adapt (I&A) problem-solving workshops. Support dependency management and synchronization across teams (Scrum of Scrums/ART Sync). Promote data-informed delivery using objectives, forecasts, and predictability measures; improve reliability of commitments. Coach on DevOps and … Excellent communication with technical and non-technical stakeholders; crisp written documentation. Nice to Have Experience supporting software engineering and application support teams in a production environment. Experience of legal case management tooling, such as ShareDo. Knowledge of incident & problem management, experience of ServiceNow. Agile community of practice leadership. What’s in it for you? Apart from the More ❯

Define and lead Non-Functional Testing (NFT) strategy covering performance, load, scalability, security, and accessibility testing; coordinate with platform and infra teams for environments and tooling. Define Test Data Management (TDM) strategy: data profiling, synthetic data generation, masking, subset selection, and environment refresh cadence to support all test stages. Drive test environment strategy, including environment provisioning, configuration management …/Guidewire integrators), and third-party suppliers. Coordinate vendor/supplier test activities, validate vendor deliverables (fixes, patches), and ensure vendor acceptance testing artifacts meet programme standards. Oversee defect management lifecycle and ensure effective triage processes; implement quality gates and release criteria. Establish metrics and reporting for test progress, quality, coverage, defect trends and automation ROI; present status and … data generation, and TDM approaches Non-functional testing experience: performance/load testing tools (JMeter, LoadRunner or similar) and security testing awareness. Familiar with modern test tooling ecosystem: test case management, defect tracking (JIRA), reporting, and test orchestration. Experience integrating automated tests into CI pipelines for continuous validation and release gating. Familiarity with cloud environments, containerization and infrastructure More ❯

never been a better time to join EQ. The Lead Support Consultant plays a pivotal role in ensuring an exceptional experience for clients using Equiniti Customer Resolutions' (EQCR) workflow management technology. This role focuses on coordinating the Support function, managing and resolving platform incidents, supporting ticket management processes, collaborating with internal teams, and delivering oversight through effective dashboards … and reporting.EQCR delivers technology solutions designed primarily for case management and workflow in the customer resolutions space (e.g., complaints and remediation), but the platform is also used for a variety of other applications.This dynamic position suits a proactive, resourceful individual with strong communication skills who enjoys client-facing work and hands-on technical troubleshooting. You must be comfortable … resolution of client issues while personally handling key incidents as required. Provide detailed analysis of incidents to inform continuous improvement and root cause analysis. Collaborate with Consulting and Implementations management teams to ensure effective product configurations that meet client needs. Deliver timely, accurate reporting on KPIs, work in progress, root cause analysis, team deliverables, and support backlog. Act as More ❯

with regulatory changes and business growth as well as being responsible for defining and designing AML & Sanctions detection controls for new or amended products and propositions. Applying model risk management principles where relevant, this role includes the ownership of the continuous monitoring program for relevant AML and Sanction technology controls, ensuring they remain effective whilst demonstrating effective model development … engagements and industry groups. The role holder will also own the end-to-end lifecycle of AML and Sanctions technology platforms (e.g., transaction monitoring, name and payment screening tools, case management), partnering with IT and vendors to implement system enhancements, automation, and AI-driven analytics and champion the use of data visualisation and storytelling to engage stakeholders and … this role it's essential you have: Economic Crime expertise Expert knowledge of AML and Sanctions and broader view of fraud prevention, bribery, corruption, and regulatory requirements Leadership & Stakeholder Management: Ability to lead teams and collaborate with senior stakeholders, regulators, and law enforcement Analytical & Problem-Solving Skills: Strong data analysis, investigative, and risk assessment capabilities Regulatory Knowledge: Understanding of More ❯

with regulatory changes and business growth as well as being responsible for defining and designing AML & Sanctions detection controls for new or amended products and propositions. Applying model risk management principles where relevant, this role includes the ownership of the continuous monitoring program for relevant AML and Sanction technology controls, ensuring they remain effective whilst demonstrating effective model development … engagements and industry groups. The role holder will also own the end-to-end lifecycle of AML and Sanctions technology platforms (e.g., transaction monitoring, name and payment screening tools, case management), partnering with IT and vendors to implement system enhancements, automation, and AI-driven analytics and champion the use of data visualisation and storytelling to engage stakeholders and … this role it's essential you have: Economic Crime expertise Expert knowledge of AML and Sanctions and broader view of fraud prevention, bribery, corruption, and regulatory requirements Leadership & Stakeholder Management: Ability to lead teams and collaborate with senior stakeholders, regulators, and law enforcement Analytical & Problem-Solving Skills: Strong data analysis, investigative, and risk assessment capabilities Regulatory Knowledge: Understanding of More ❯

Key Responsibilities: - Provide 2nd line IT technical support for the council's IT systems for officers, members & Trading Companies using the council's ticketing system - Maintain the corporate Business Case Management systems for all departments, including upgrades, security vulnerability patching and server maintenance - Responsible for Microsoft 365 platform identity and access management for users in the More ❯

Key Responsibilities: - Provide 2nd line IT technical support for the council s IT systems for officers, members & Trading Companies using the council s ticketing system - Maintain the corporate Business Case Management systems for all departments, including upgrades, security vulnerability patching and server maintenance - Responsible for Microsoft 365 platform identity and access management for users in the More ❯

Key Responsibilities: - Provide 2nd line IT technical support for the council’s IT systems for officers, members & Trading Companies using the council’s ticketing system - Maintain the corporate Business Case Management systems for all departments, including upgrades, security vulnerability patching and server maintenance - Responsible for Microsoft 365 platform identity and access management for users in the More ❯

team, developing an exciting new application that will drive digital transformation within a professional services business.As a Power Platform Developer, you will support the delivery of an internal business case management solution, developing the appropriate no code/low code solutions to meet the requirements of each part of the solution. You will contribute to system reporting and More ❯

developing an exciting new application that will drive digital transformation within a professional services business. As a Power Platform Developer, you will support the delivery of an internal business case management solution, developing the appropriate no code/low code solutions to meet the requirements of each part of the solution. You will contribute to system reporting and More ❯

initiatives Perform root cause investigations, document findings, and provide recommendations to enhance product support Assist with reviewing and preparing technical documentation, including user manuals and installation guides Adhere to case management standards for data collection, traceability, and issue resolution Represent the company at trade shows, workshops, and customer meetings to promote products and services Work closely with the More ❯

initiatives Perform root cause investigations, document findings, and provide recommendations to enhance product support Assist with reviewing and preparing technical documentation, including user manuals and installation guides Adhere to case management standards for data collection, traceability, and issue resolution Represent the company at trade shows, workshops, and customer meetings to promote products and services Work closely with the More ❯

of training sessions and materials, using feedback to drive continuous improvement. Maintain accurate records of attendance, feedback, and manage training data and course tracking through the firm's Learning Management System (LMS). Person Specification: Key Skills & Attributes: Strong presentation, facilitation, and interpersonal skills. Ability to communicate complex IT concepts in a clear and approachable manner Skilled in creating … engaging, easy-to-follow learning resources. Highly organised with excellent time management and attention to detail Collaborative and adaptable, with the ability to work effectively with both technical and non-technical teams. Passionate about digital learning, innovation, and continuous improvement. Experience & Qualifications: Experience delivering IT systems training within a professional services or legal environment (essential). Proclaim case management system experience (highly desirable). Experience in instructional design and eLearning creation tools (e.g. Rise 360, Storyline, or similar). Experience supporting graduate or induction programmes (desirable). Knowledge of Microsoft 365 applications and standard legal software e.g. Outlook, Word, Excel, digital dictation tools (essential). Professional training qualification (e.g. PGCE, TAP, CIPD L&D, or similar More ❯

of training sessions and materials, using feedback to drive continuous improvement. Maintain accurate records of attendance, feedback, and manage training data and course tracking through the firm's Learning Management System (LMS). Person Specification: Key Skills & Attributes: Strong presentation, facilitation, and interpersonal skills. Ability to communicate complex IT concepts in a clear and approachable manner Skilled in creating … engaging, easy-to-follow learning resources. Highly organised with excellent time management and attention to detail Collaborative and adaptable, with the ability to work effectively with both technical and non-technical teams. Passionate about digital learning, innovation, and continuous improvement. Experience & Qualifications: Experience delivering IT systems training within a professional services or legal environment (essential). Proclaim case management system experience (highly desirable). Experience in instructional design and eLearning creation tools (e.g. Rise 360, Storyline, or similar). Experience supporting graduate or induction programmes (desirable). Knowledge of Microsoft 365 applications and standard legal software e.g. Outlook, Word, Excel, digital dictation tools (essential). Professional training qualification (e.g. PGCE, TAP, CIPD L&D, or similar More ❯

Role: Provide the eDiscovery team with technical, strategic and practical know how on eDiscovery services. Successfully deliver and assist others in the delivery of eDiscovery projects. Assist with the management of the eDiscovery team The Individual: Have proven experience of successfully supporting projects with all aspects of eDiscovery processes. Experience of using eDiscovery products such as Relativity, Reveal, Disco … used by the eDiscovery team Responsible for the successful end-to-end delivery of eDiscovery projects, including processing data, creating productions for disclosure/investigation, leveraging TAR functionality, Early Case Assessment tools. Also GenAI solutions, eBundling and case management solutions Keep up to date with developments by attending seminars and presentations on relevant services and technology, ensuring More ❯

acrossWorkdayHCM modules: Core HCM (worker data, organisation structures) Compensation (salary plans, bonus, allowances) Recruiting (job requisitions, candidate lifecycle) Learning (courses, enrolments, compliance) Talent & Performance (goals, reviews, succession) Help (HR case management, routing, SLAs, escalation workflows) Journeys (employee experience flows such as onboarding, transitions, career development; validate personalised content and conditional logic for UK-specific policies) Incorporate UK-specific … and escalate risks proactively. Act as Workday SME for HCM processes, providing hands-on support for issue resolution, defect reproduction, and process clarification. Collaborate with Test Leads and Programme Management to maintain alignment on timelines, quality gates, and reporting. Ensure data readiness for UK-specific scenarios (worker records, compensation plans, recruiting pipelines, learning content). Maintain audit-ready documentation … and validate E2E test scenarios and facilitate workshops with senior stakeholders. Strong knowledge of Workday integrations (EIB, Studio, Core Connectors) and their impact on testing. Excellent communication and stakeholder management skills; ability to lead in complex, fast-paced programmes. Preferred/Nice to Have Experience with test management tools (Azure DevOps, Jira, ALM) and structured reporting dashboards. Familiarity More ❯

HCM modules: Core HCM (worker data, organisation structures) Compensation (salary plans, bonus, allowances) Recruiting (job requisitions, candidate lifecycle) Learning (courses, enrolments, compliance) Talent & Performance (goals, reviews, succession) Help (HR case management, routing, SLAs, escalation workflows) Journeys (employee experience flows such as onboarding, transitions, career development; validate personalised content and conditional logic for UK-specific policies) Incorporate UK-specific … and escalate risks proactively. Act as Workday SME for HCM processes, providing hands-on support for issue resolution, defect reproduction, and process clarification. Collaborate with Test Leads and Programme Management to maintain alignment on timelines, quality gates, and reporting. Ensure data readiness for UK-specific scenarios (worker records, compensation plans, recruiting pipelines, learning content). Maintain audit-ready documentation … and validate E2E test scenarios and facilitate workshops with senior stakeholders. Strong knowledge of Workday integrations (EIB, Studio, Core Connectors) and their impact on testing. Excellent communication and stakeholder management skills; ability to lead in complex, fast-paced programmes. Preferred/Nice to Have Experience with test management tools (Azure DevOps, Jira, ALM) and structured reporting dashboards. Familiarity More ❯