26 to 50 of 116 Case Management Jobs in the UK

client with the extent of their legal knowledge and provide clear unambiguous advice on the strategy for bringing a claim to its resolution. A clear view on both relevant case law and appropriate evidence will be necessary. Whilst not essential, it would be preferable for candidates to have experience of handling indemnity disputed cases and counterclaims. There is no … structure Draft reports confirming Strategy and agreeing the most suitable approach with the client Draft legal documents and comply with Court orders/deadlines Throughout the lifetime of a case, being aware of the overall spend on a claim, whether fixed fee or hourly rate. Undertaking negotiations with Third Party Solicitors Liaising with Insured and Insurers and Brokers where … necessary Ensuring actions are carried out as per Action Lists in Case Management System Undertaking Court Hearings Ensuring relevant tasks are delegated to the paralegals Accurately processing bills in accordance with Client Guidelines Ensuring files are kept within ISO 9001 guidelines To ensure compliance with the SRA Standards & Regulation Adhere to the Keoghs Values Working Hours 35 hours More ❯

skills, compliance knowledge, and firm-specific procedures. Assess training needs and identify skill gaps. Conduct in-house training workshops and e-learning modules on topics such as legal updates, case management, client communication, and technology tools. Develop and manage training that aligns with the onboarding plan for new employees to ensure that they become compliant with Davisons Law … Monitor and evaluate the effectiveness of training programs through feedback and assessments making necessary adjustments to improve learning outcomes. Oversee the administration of The Professional Alternative (the inhouse Learning Management System) platform to facilitate training schedules, record-keeping, and progress tracking. Design and implement training programmes for all staff, that aligns with identified needs and recent legal and regulatory … updates. Deliver regular training sessions on the firm’s in-house Case Management System, ensuring staff proficiency. Create engaging content for The Professional Alternative and blended learning programmes. Ensure all mandatory compliance training (e.g. SRA, GDPR, AML) is delivered and updated in line with legislative changes. You will have the following skills and attributes : Excellent administrative, planning, organisation More ❯

to support your well-being. Full Training: Receive comprehensive training on our systems, covering both front and back-end user aspects. As a leading provider of innovative Learner and Case Management Systems, our client empower organisations in the skills and employability sector to achieve their goals. Do you have a knack for problem-solving, a desire to develop … free on-site parking. As a Customer Support Consultant, you will play a vital role in ensuring our customers have a positive experience with our market leading Learner and Case Management Systems. Your key responsibilities will include: Providing online & telephone software support to customers Supporting industry leading management information system Ensuring support requests are handled efficiently and More ❯

and enhance the customer experience. Key Responsibilities Technical Support : Provide expert support across Zellis products (e.g., ResourceLink, MyView), resolving technical and data-related issues, and contributing to product improvement. Case Management: Handle support cases through to resolution, ensuring timely updates and SLA compliance while delivering a positive customer experience. Knowledge Sharing : Create and maintain knowledge articles; identify trends … continuous improvement. Travel & Flexibility : Occasional travel to Zellis/customer sites required Skills & Experience Background in software support or operational services; HCM knowledge is a plus. Strong communication and case management skills. Experience with SLAs, KPIs, and customer satisfaction metrics (e.g., NPS). Team-oriented, self-motivated, and able to manage workloads under pressure. Analytical and improvement-focused More ❯

HYBRID ROLE - Taunton based office. In this role, you will be responsible for supporting and developing our case management system, producing business reports using SQL, Power BI, and Excel, and providing wider IT support across the firm. You will work closely with colleagues across all departments to ensure systems run smoothly, issues are resolved promptly, and staff are More ❯

finish. Liaise with clients, estate agents, mortgage lenders, and other solicitors. Ensure compliance with CQS and regulatory standards. Draft and review legal documents, contracts, and title documentation. Accurately update case management systems and maintain client records. Use AI-driven tools and in-house technology to streamline file management and client communication. Work proactively to meet deadlines and … your own caseload independently. Excellent knowledge of conveyancing procedures and current property law. Strong attention to detail and organisational skills. Comfortable working in a high-volume environment. Proficient with case management systems and legal tech (AI experience a plus). Strong communication and client care skills. Ambitious, with a genuine desire to develop and grow within the firm. More ❯

UK GDPR and the Data Protection Act 2018 Oversee and respond to data breach incidents, including notification to the ICO where required Develop and implement Freedom of Information (FOI) case management systems and policies Monitor compliance with data protection legislation and internal policies Support Subject Access Requests (SARs) and other data subject rights requests Maintain and update Records … Requirements: In-depth knowledge of UK GDPR and the Data Protection Act 2018 Proven experience in managing data breaches and ICO reporting Experience implementing and maintaining FOI processes and case management systems Strong understanding of Subject Access Requests (SARs) and individual rights under GDPR Excellent communication and stakeholder management skills Ability to interpret and apply complex legislation More ❯

as they will allow remote working. You will be responsible for the delivery of application development to help their users and clients drive improvement within the firm through dynamic case management applications. It is a key role in the business, and you will have a lot of autonomy in the role. Experience required: Development background with at least … development - responsible for developing business solutions that interface with the line of business applications of the firm as well as customising and configuring off the shelf software; Develop the case management system in order to ensure continual optimisation of business efficiency and procedures; Support the integration of VisualFiles with other firm-wide packages including the practice management More ❯

as they will allow remote working. You will be responsible for the delivery of application development to help their users and clients drive improvement within the firm through dynamic case management applications. It is a key role in the business, and you will have a lot of autonomy in the role. Experience required: Development background with at least … development - responsible for developing business solutions that interface with the line of business applications of the firm as well as customising and configuring off the shelf software; Develop the case management system in order to ensure continual optimisation of business efficiency and procedures; Support the integration of VisualFiles with other firm-wide packages including the practice management More ❯

Your work will help frontline teams provide more effective support and ensure compliance with statutory reporting and safeguarding requirements. Key Responsibilities Clean, standardise, and validate data within the Synergy case management system used across children's services and education Identify and correct data errors including duplicates, incomplete fields, incorrect formats, and outdated records Support data cleansing activity in … improvement, preferably in public sector or education settings Strong working knowledge of Excel, including data validation, filters, and formulas Familiarity with Capita One/Synergy or other children's case management databases High attention to detail and strong organisational skills Understanding of data privacy, safeguarding, and GDPR in relation to children's records Ability to work independently and … a local authority, school, or education-focused environment Understanding of statutory data collections (e.g., School Census, Early Years, Children in Need) Familiarity with Power BI, SQL, or other data management/reporting tools Experience supporting Ofsted or other regulatory inspections through data improvement work Adecco acts as an employment agency for permanent recruitment and an employment business for the More ❯

Your work will help frontline teams provide more effective support and ensure compliance with statutory reporting and safeguarding requirements. Key Responsibilities Clean, standardise, and validate data within the Synergy case management system used across children's services and education Identify and correct data errors including duplicates, incomplete fields, incorrect formats, and outdated records Support data cleansing activity in … improvement, preferably in public sector or education settings Strong working knowledge of Excel, including data validation, filters, and formulas Familiarity with Capita One/Synergy or other children's case management databases High attention to detail and strong organisational skills Understanding of data privacy, safeguarding, and GDPR in relation to children's records Ability to work independently and … a local authority, school, or education-focused environment Understanding of statutory data collections (e.g., School Census, Early Years, Children in Need) Familiarity with Power BI, SQL, or other data management/reporting tools Experience supporting Ofsted or other regulatory inspections through data improvement work Adecco acts as an employment agency for permanent recruitment and an employment business for the More ❯

Your work will help frontline teams provide more effective support and ensure compliance with statutory reporting and safeguarding requirements. Key Responsibilities Clean, standardise, and validate data within the Synergy case management system used across children's services and education Identify and correct data errors including duplicates, incomplete fields, incorrect formats, and outdated records Support data cleansing activity in … improvement, preferably in public sector or education settings Strong working knowledge of Excel, including data validation, filters, and formulas Familiarity with Capita One/Synergy or other children's case management databases High attention to detail and strong organisational skills Understanding of data privacy, safeguarding, and GDPR in relation to children's records Ability to work independently and … a local authority, school, or education-focused environment Understanding of statutory data collections (e.g., School Census, Early Years, Children in Need) Familiarity with Power BI, SQL, or other data management/reporting tools Experience supporting Ofsted or other regulatory inspections through data improvement work Adecco acts as an employment agency for permanent recruitment and an employment business for the More ❯

role: Manage all aspects of tenancy fraud, sub-letting, and Right To Buy (RTB) fraud cases across the region, including conducting investigations or coordinating local investigations. Handle the effective case management of ASB cases, directing and supporting colleagues with investigations and enforcement actions. Decide on the most appropriate actions against individuals committing tenancy fraud or perpetrating ASB, and … and fraud, working with solicitors, process servers, and bailiffs. Represent the organisation in court for tenancy fraud, ASB, and other tenancy-related legal cases as required. Manage complex tenancy management cases referred from Customer Support, such as complex successions and end of tenancy reviews. Liaise with the Police and other partners to gather evidence for fraud and/or … support services to ensure a coordinated response. Required Skills & Qualifications: An excellent understanding of ASB and/or tenancy fraud. Strong knowledge of relevant legislation in respect to tenancy management, fraud, ASB, and legal disrepair. Proven experience in investigative interviewing, ideally for fraud and/or ASB. Excellent investigative, intelligence gathering, and problem-solving skills. Positive mindset focused on More ❯

the fundamentals and be able to investigate & solve problems largely unaided - through documentation, remote assistance and bench testing. Liaise with manufacturer/supplier if escalation is required. Ticket/Case Management Management of open support cases, tracking time against activities All team members are expected to actively manage outstanding tickets and ensure that analysis & time tracking data … a solid networking background. Strong technical knowledge and commercial experience of supporting: VoIP & Unified Communications IP PBX - Appliance/Software/Cloud Enterprise/(Multi-cell) DECT IP Phone Management/Provisioning Good technical knowledge and commercial experience of supporting: DSL and WAN routers Network switches and VLANs Firewalls and associated VPN technologies. Working technical knowledge of current VoIP … to confidently present webinars, training courses and seminar presentations. Ability to conduct research into telecommunications issues and products. Ability to communicate with all levels of the business Excellent time management, particularly the ability to effectively prioritise and execute tasks in line with business objectives Must be free to work in the UK with no restrictions of Visas and work More ❯

the fundamentals and be able to investigate & solve problems largely unaided - through documentation, remote assistance and bench testing. Liaise with manufacturer/supplier if escalation is required. Ticket/Case Management Management of open support cases, tracking time against activities All team members are expected to actively manage outstanding tickets and ensure that analysis & time tracking data … a solid networking background. Strong technical knowledge and commercial experience of supporting: VoIP & Unified Communications IP PBX - Appliance/Software/Cloud Enterprise/(Multi-cell) DECT IP Phone Management/Provisioning Good technical knowledge and commercial experience of supporting: DSL and WAN routers Network switches and VLANs Firewalls and associated VPN technologies. Working technical knowledge of current VoIP … to confidently present webinars, training courses and seminar presentations. Ability to conduct research into telecommunications issues and products. Ability to communicate with all levels of the business Excellent time management, particularly the ability to effectively prioritise and execute tasks in line with business objectives Must be free to work in the UK with no restrictions of Visas and work More ❯

the fundamentals and be able to investigate & solve problems largely unaided - through documentation, remote assistance and bench testing. Liaise with manufacturer/supplier if escalation is required. Ticket/Case Management Management of open support cases, tracking time against activities All team members are expected to actively manage outstanding tickets and ensure that analysis & time tracking data … a solid networking background. Strong technical knowledge and commercial experience of supporting: VoIP & Unified Communications IP PBX - Appliance/Software/Cloud Enterprise/(Multi-cell) DECT IP Phone Management/Provisioning Good technical knowledge and commercial experience of supporting: DSL and WAN routers Network switches and VLANs Firewalls and associated VPN technologies. Working technical knowledge of current VoIP … to confidently present webinars, training courses and seminar presentations. Ability to conduct research into telecommunications issues and products. Ability to communicate with all levels of the business Excellent time management, particularly the ability to effectively prioritise and execute tasks in line with business objectives Must be free to work in the UK with no restrictions of Visas and work More ❯

best practices, mentoring development teams, and collaborating with stakeholders to translate complex business requirements into scalable and maintainable Pega applications. CLSAs possess deep expertise in Pega Platform capabilities, including case management, decisioning, integrations, and performance tuning. They are skilled in enterprise architecture, agile methodologies, and governance, and play a critical role in quality assurance, code reviews, and guiding … requirements Designing scalable, maintainable end-to-end Pega applications Leading the overall technical vision and governance for Pega projects Performing quality assurance and code reviews Providing technical guidance on case management, decisioning, and integration Conducting performance tuning and optimization of Pega applications Facilitating agile development practices within the Pega project team Aligning Pega implementations with enterprise architecture standards More ❯

of the service, including planning for investment, refreshes and upgrades. Be accountable for the business cases, options analysis, procurement, evaluations, and contracts of relevant solutions. To ensure that benefits management and evaluation is incorporated throughout the project lifecycles. Direct line management and day to day management of the service, including appraisals, sickness management, staff development, recruitment … description and person specification attached for detailed information about the duties and responsibilities. Person Specification Education and qualifications Essential Educated to masters level including qualifications in digital, IT, change, management or transformation, or equivalent experience. PRINCE2 or equivalent project/programme management qualification from recognised professional body (e.g. APM, PMI) Evidence of recent continuous professional development, including leadership …/management and professional skills relevant to the post (e.g. leadership/management courses, staff development, business cases) Desirable Qualification in digital, change, transformation, management or leadership subject. Qualified in Better Business Case management (Foundation or Practitioner level) Participation/qualification from NHS leadership courses (e.g. NHS Leadership Academy, Digital Health Leadership Programme). Experience More ❯

an experienced, customer-focused Service Manager responsible for driving outstanding service and support within our ITSM Function. The successful candidate will be responsible for overseeing incident, problem, and change management aligned with ITIL best practices, driving continual service improvement and ensuring performance against SLAs. The role involves working closely with delivery teams and key stakeholders in understanding customer needs … will be passionate about your work, technically adept, open with those you work with, and keen to do your best to support your colleagues and teams. Your previous service management experience will ensure you are confident with case supervision, building and enhancing case management capability, whilst providing excellent customer service. We want our service managers to … leading a successful service team. Key Responsibilities Service Delivery Performance - Monitor SLAs, resolution times, and feedback cycles in alignment with ITSM principles to ensure consistent service quality. Incident & Change Management - Direct incident, problem, and change management activities in accordance with ITIL standards, ensuring rapid issue resolution, root-cause analysis, and long-term service stability. Technical Collaboration - Liaise closely More ❯

an experienced, customer-focused Service Manager responsible for driving outstanding service and support within our ITSM Function. The successful candidate will be responsible for overseeing incident, problem, and change management aligned with ITIL best practices, driving continual service improvement and ensuring performance against SLAs. The role involves working closely with delivery teams and key stakeholders in understanding customer needs … will be passionate about your work, technically adept, open with those you work with, and keen to do your best to support your colleagues and teams. Your previous service management experience will ensure you are confident with case supervision, building and enhancing case management capability, whilst providing excellent customer service. We want our service managers to … leading a successful service team. Key Responsibilities Service Delivery Performance - Monitor SLAs, resolution times, and feedback cycles in alignment with ITSM principles to ensure consistent service quality. Incident & Change Management - Direct incident, problem, and change management activities in accordance with ITIL standards, ensuring rapid issue resolution, root-cause analysis, and long-term service stability. Technical Collaboration - Liaise closely More ❯

will be provided with exposure to the Connected Car product suite that encompasses both Telematics and Infotainment features. Representing JLR customer focused mentality. Assisting with the day to day management ensuring the team achieve service level agreements and KPIs. The successful candidate will be responsible for managing their own workload, effectively operating within a global 24x5x365 team and be … when required. The TSDs global operations are vital. Candidate Responsibilities Become an expert in the Connected Car Technologies Overseeing Global markets such as UK, USA, China, EU and Russia Case Management; incident management, technical/hierarchal escalations, ticket handling Investigations; product knowledge, technical expertise, initiative to think laterally Liaison with Client; work hand in hand with JLR … generation and distribution to key stakeholders Be an integral component to the TSD department in achieving a best in classs service, driving customer loyalty and retention through accurate incident management Act as a role model for JLR Values, Customer First Behaviours and Concern Resolution Providing verbal training and support where required Presenting and demonstrating the product and features where More ❯

Pattern: 35 hours per week. We are a flexible employer and will consider a variety of working patterns; compressed hours, term time working or part time working on a case-by-case basis, depending on the role and departmental requirements. Location: Hybrid working model. Contractual base either at Meadowbank House, Edinburgh (EH8 7AU), or St Vincent Plaza, Glasgow … its customers. On a typical day you will • Review and validate incoming registration applications to ensure compliance with statutory and RoS requirements. • Process applications using internal electronic finance and case management systems. • Analyse submitted documents to determine the extent and legal boundaries of land/property. • Accurately link land/property extents to Ordnance Survey data and map More ❯

maintenance as well as building/imaging PCs Excellent communication skills (written and spoken) Any experience in supporting legal systems (such as Big Hand, iManage, Elite 3E, or other case management systems, document management systems, digital dictation systems, etc.) would be a bonus This is an excellent IT Support role for a leading law firm, which will More ❯

heavily on measuring/tracking deliverables to customers. This role is fundamental to their support delivery strategy, ensuring timely, high-quality technical support through clear operational oversight, team performance management, and hands-on execution. This is not a technical contributor role; it is a people's leadership role, with a strong emphasis on performance management, quality oversight, and … of Technical Support Specialists and Senior Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You'll also work closely with your global peers, Product, and Support Operations, to continuously raise the bar on operational excellence … delivery. The successful person will conduct regular 1:1s, coaching sessions, and performance reviews with clarity and transparency and implement and reinforce global support workflows, documentation practices, SOPs, and case management standards. What you will need to succeed: Leadership experience, ideally within a SaaS or tech organsation, which includes a minimum 5 years in a people leadership role More ❯

development and integration activities Work closely with business analysts, project managers, and other stakeholders to gather requirements and deliver effective solutions Contribute to the growth of the Serco Complex Case Management team capability About You Requirements Minimum of 5 years of experience in Dynamics 365 development and customisation Proficiency in Dynamics 365 (CRM, Customer Services, Sales and Marketing … customer service is essential Strong knowledge of C# .NET, JavaScript, HTML, and SQL Proven experience with Power Platform (Power Apps, Power Automate, Power Pages), including Power Platform Application Lifecycle Management Proven experience of the Dynamics and PowerPlatform Familiarity with Azure Services Working with and within DevOps practices Understanding and managing enterprise size Dataverse instances Expert in tools and usage More ❯