26 to 50 of 200 Case Management Jobs in the UK

scale acquisition At GXO, we're looking for an experienced HR Support Desk Manager to lead our People Services Support function, overseeing colleague support, case management and onboarding services. This is a unique opportunity to bring together ways of working, systems and processes across two organisations , creating … track record of improving service performance, customer experience and operational efficiency , ideally through periods of change or growth Strong knowledge of HR operations, case management and employee relations , with experience of HR systems and service management platforms Excellent stakeholder management, communication and coaching skills , with ...

Case Management System Developer £35,000 to £50,000 basic salary per annum plus benefits including hybrid working, flexible hours, 25 days holiday, option to buy or sell holiday, Medicash, discretionary bonus, excellent training and development opportunities, and more. Our client, a leading UK law firm recognised … best companies to work for in the country, is looking for a Case Manageme click apply for full job details ...

removals, fleet and portal administration, customer self serve and reactive issue resolution. As routine activity moves to digital self serve, the role focuses on case ownership, exception handling, customer guidance and timely resolution. Hours: 37.5 hours per week, Monday to Friday. Location: This is a hybrid role – two office … fleet accounts and 10,000 to 25,000 vehicles with Lightfoot products fitted. Maintain the overall ‘health’ of each fleet, including portal management, fleet setup changes and support administration, acting as a key contact for each account. SIRs Communicate proactively and reactively with customers using Salesforce, telephone and email ...

times in a row, the work environment attracts a seasoned professional who wants to be part of the best of breed. The Enterprise Service Management team is collaborating with business functions across the firm to leverage best practice, shared services and technology platforms. We are implementing ServiceNow … unified portal, virtual agent and mobile experience across all business functions. This role works in close collaboration with Global HR and our HR Application Management to digitise service delivery on CCNow, including employee self-service, AI-assisted query handling through NowAssist, and structured case management. Alongside the initial ...

design of scalable ServiceNow HRSD solutions across complex enterprise environments, working closely with senior HR, technology and transformation stakeholders. The role will cover HR case management, Employee Center, knowledge management, lifecycle events, employee journeys, workflow automation, integrations, data and reporting. You'll translate HR operating model requirements … experience across enterprise-scale implementations Previous experience as an HRSD Architect, Solution Architect, Lead Consultant or senior-level HRSD specialist Strong knowledge of HR case management, Employee Center, knowledge and lifecycle events Experience translating HR operating models and employee service requirements into ServiceNow solutions Good understanding of Flow ...

frameworks. This role suits someone who has experience in chargebacks, eCommerce/product fraud and fraud prevention strategy, with the ability to move beyond case management and drive long-term improvements. Role Focus Analyse existing fraud and chargeback case backlogs to identify recurring patterns and root causes. … reducing chargeback rates and financial losses. Experience Required * Proven experience in chargebacks, payment fraud or fraud operations * Strong understanding of chargeback processes and dispute management * Experience analysing fraud trends and implementing preventative measures * Background within eCommerce, online retail or high-volume transaction environments * Ability to develop fraud frameworks, controls ...

aspect of the role is leading complex, sensitive and high-value investigations in accordance with criminal and civil law, ensuring robust case management, evidence handling, witness interviewing and liaison with prosecuting authorities where appropriate. You will oversee sanctions and redress strategies, including criminal, civil and disciplinary outcomes … support asset recovery where applicable. You will also ensure effective management of fraud referrals, whistleblowing concerns and confidential reporting mechanisms. The post provides direct line management and professional leadership to a Local Counter Fraud Specialist and a Local Counter Fraud Support Assistant, promoting high standards of investigative practice ...

preference. A key part of the engagement will be delivering a prioritised transformation roadmap, mobilising high-value quick wins, and providing a robust business case for future investment. Key Responsibilities Analyse customer service operations and performance data to establish a credible baseline. Review customer journeys, case management … Essential Experience Proven experience delivering customer service or contact centre transformation programmes. Strong understanding of customer service metrics including AHT, FCR, SLA performance, backlog management, deflection and containment. Experience taking transformation initiatives from discovery through to implementation. Working knowledge of Salesforce Service Cloud, including case management, Omni ...

delivering one or more of the following (ideally across multiple areas): Housing Allocations/Choice Based Lettings Housing Register Homelessness Prevention Housing Options Homelessness Case Management Responsibilities Project Management Supplier, contract, and commercial management Budget management and delivery reporting Project governance, RAID management, and stakeholder engagement Development of a full delivery roadmap and project plan Coordination and management across Housing Needs , ICT , and the software supplier Business Analysis Workshop facilitation and requirements gathering across multiple stakeholder groups Translating Housing Act Part 6 & Part 7 requirements into system/process design Service ...

pivotal role where you will bridge the gap between legal practice and business efficiency. You will be responsible for the day-to-day management of the office, ensuring our solicitors have the tools, environment, and compliance frameworks they need to provide world-class service. Key Responsibilities The top priority … this role is overseeing performance management across the deparetments, ensuring revenue and profiatbale growth of the firm as well as the below duties. Financial Manageme nt: Oversee client and office accounts, manage invoicing, and liaise with external accountants. Experience wi th SRA Accounts Ru les is essential Compliance & COLP ...

second-line IT support via telephone, email, remote access and face-to-face assistance • Logging, categorising and prioritising incidents within the IT service management system • Troubleshooting hardware, software, access and connectivity issues • Supporting Windows desktops, laptops, mobile devices, printers and peripherals • Setting up, configuring and deploying laptops, smartphones, tablets … including Outlook, Teams, OneDrive and SharePoint • Working with Microsoft Entra ID/Active Directory, Exchange and Intune • Supporting file-sharing solutions, MFA tools, case management systems and email security platforms • Escalating complex technical issues to internal specialists or third-party suppliers • Providing on-site IT support across ...

Trainer will have: Good knowledge of Microsoft 365 Broad technical understanding of Legal IT software systems and services including time recording and document management systems, Intapp, 3E, MatterSphere, iManage etc would be a bonus This role involves developing and delivering training programs to enhance staff skills and understanding … training programs. From a Training perspective, this includes new joiner induction training and existing user training to improve skills. Systems include: M365 Practice/Case Management systems Time recording systems: Intapp Time Digital dictation: BigHand Document management system: iManage The role: Providing effective IT Training courses ...

with first line and second line operational and compliance teams to ensure controls are effective, explainable, audit‐ready. Collaborate with operations teams to optimise case management, to review workflows, and tooling. Delivery & execution Translate regulatory requirements into clear product requirements. Partner with Data teams on: Risk scoring methodologies … Diligence (CDD), Enhanced Due Diligence (EDD), Business verification and corporate structures Jurisdictional regulatory requirements. Experience designing or working with: Risk scoring systems, workflow/case management tools, data enrichment and third‐party integrations. Analytical thinking and proficiency with system design discussions. Demonstrated ability to influence across functions ...

company are looking for an experienced Business Analyst to support a Financial Crime transformation programme, with an initial focus on KYC/CDD processes, case management and supporting technology. Key responsibilities • Gather, document and validate business and functional requirements across Financial Crime processes. • Work with Financial Crime SMEs … functional requirements. • Experience with process mapping and translating business processes into technology requirements. • Comfortable working with both business SMEs and technical stakeholders. • Strong stakeholder management and communication skills. Desirable • Experience implementing or selecting KYC/CLM, case management or Financial Crime technology platforms. • Experience supporting ...

fraud* Screening of accountholders and payment counter parties* Driving financial crime operational efficiencies with a new tool to give a 360-accountholder view and case management processes.* Addressing regulatory reporting and audit demands on timePaytech issue products for its agents under Paytech’s own e-money licence, overseen … have their own e-money/banking licence.This is an opportunity to be part of a fast-moving environment where key objectives include:Management of the Compliance domain where PPS is undergoing a businesstransformation in terms of:* Transaction monitoring for fraud prevention and AML* Screening of accountholders (both users ...

fraud Screening of accountholders and payment counter parties Driving financial crime operational efficiencies with a new tool to give a 360-accountholder view and case management processes. Addressing regulatory reporting and audit demands on time Paytech issue products for its agents under Paytech's own e-money licence … have their own e-money/banking licence. This is an opportunity to be part of a fast-moving environment where key objectives include: Management of the Compliance domain where PPS is undergoing a business transformation in terms of: Transaction monitoring for fraud prevention and AML Screening of accountholders ...

data protection, and accessibility standards. Design and implement integrations with internal and third-party systems. Drive DevOps, CI/CD, code quality, and release management practices. Support architectural decisions and contribute to solution design workshops. Technical Design & Development Lead technical delivery of Salesforce solutions across Sales Cloud, Service Cloud … models. Configure sharing rules, role hierarchies, and external user access. Develop branded digital experiences compliant with HMRC standards. Service Cloud Implementation Configure and customize: Case Management Omni-Channel Knowledge Base Entitlements Service Console Escalation Processes Implement workflow automation and service efficiency improvements. Sales Cloud Implementation Develop solutions supporting ...

solutions you develop across the business. What were looking for Hands-on LexisNexis Visualfiles experience is essential. You may currently be a Visualfiles Developer, Case Management Developer, Legal Systems Developer, Applications Developer or Software Engineer. Experience across some of the following would also be beneficial: Visualfiles Business Language … Case management or legal systems SQL and databases APIs and system integrations Microsoft 365 Microsoft Power Platform Web services Scripting and automation Alongside your technical experience, youll be a logical problem-solver who enjoys understanding business requirements and turning them into practical solutions. Youll be comfortable working with ...

maturity. In addition to overseeing major platform implementations (including a new third‐party KYC/CDD SaaS solution, fraud, ABC, tax evasion monitoring and case management), the role will play a key part in transitioning the AFC technology estate from a programme‐driven delivery model to product … delivery of the Financial Crime transformation programme, including: Implementation of a 3rd‐party KYC/CDD SaaS platformFraud, ABC, and tax evasion monitoring capabilitiesModernised case management and investigative workflowsSupport and guide the organisation's transition from time‐bound change programmes to a perpetual product model, with persistent teams ...

have led technology-enabled transformation within operations functions at large regulated institutions. They understand the realities of high-volume, compliance-sensitive service environments — SLAs, case management, escalation paths, and the human impact of getting automation wrong. AI/Automation Program Leaders: Senior leaders who have implemented … trust. Key Attributes Operational Empathy: Has walked in the shoes of an operations team. Understands the day-to-day realities of SLAs, case management, escalation paths, and the human impact of getting automation wrong. Pragmatic Technologist: Possesses strong working knowledge of AI — including LLMs and agentic frameworks ...

operation runs a modern fraud estate spanning behavioural biometrics on the digital channels, an enterprise card fraud monitoring platform, a newly implemented fraud case management system, and the bank's core and online banking data. Your job is to make that estate speak: correlate data across … find into detection. What you will do Query, extract and correlate data across multiple systems and databases - digital channel telemetry, card fraud alerts, case management records, core and online banking data - to identify fraud patterns, emerging typologies and detection gaps. Convert analysis into action: build the evidence base ...

Employee & Customer Support: Act as a key point of contact for employee compensation queries. Collaborate with internal and external Workforce Administration (WFA) teams via case management systems to resolve escalations and ensure high customer satisfaction. Process Excellence & Automation: Continuously review, document, and refine existing payroll processes. Leverage advanced … Excel/Google Sheets, formulas, and AI tools to drive process automation, data validation, and continuous improvement. Service Metric & SLA Monitoring: Track case volumes, resolution metrics, and service level performance for both internal teams and external vendor partners. Compliance & Governance: Strictly adhere to all applicable UK payroll regulations ...

systems, identify where services are falling short and turn that into a sensible transformation roadmap and business case. The work could involve customer case management, contact centre processes, field operations, self-service and workflow automation. You'll help shape solutions using either ServiceNow CSM or FSM, depending … FSM. You do not need both. They are more interested in whether you understand CRM properly. You should be comfortable discussing customer journeys, case management, service operating models and the role technology can play in improving the experience for both customers and service teams. Candidates with a strong ...

working. You will be responsible for the delivery of application development to help their users and clients drive improvement within the firm through dynamic case management applications. It is a key role in the business, and you will have a lot of autonomy in the role. Experience required … solutions that interface with the line of business applications of the firm as well as customising and configuring off the shelf software; Develop the case management system in order to ensure continual optimisation of business efficiency and procedures; Support the integration of VisualFiles with other firm-wide packages ...

continuing needs. • Keeping all electronic and paper records up to date and in line with our compliance procedures, according to the Office Manual ie Case management systems and accounts packages. • To assist in updating and maintenance of all central databases using a range of online tools. • To actively … technologies to allow you to contribute effectively to the success of the firm. • Dealing with client ID and documents, entering onto the case management system. • Attending incoming and outgoing post each day. • Stationery stock and ordering. • Archiving of closed files. • Contributes to team effort by accomplishing related results ...