51 to 75 of 121 Case Management Jobs in the UK

designing and delivering engaging training programmes. Excellent communication and presentation skills. Ability to explain technical concepts to non-technical users. Strong organisation and stakeholder-management skills. Desirable Experience within professional services. Knowledge of document management, workflow, or case management systems. LMS, e-learning, or change management ...

/Objectives You will be the bridge between policy, operations and the Pega delivery team, translating complex public-sector processes into clear, outcome-focused case designs. Lead discovery and requirements workshops with senior stakeholders, policy owners and operational teams Define the target operating model, case types, stages … user stories, epics and acceptance criteria in a backlog (e.g. Jira, Azure DevOps or Agile Studio) Use Pega App Studio and Blueprint to model case lifecycles, personas, channels and data objects Work closely with the Lead System Architect to ensure designs are technically feasible and scalable Lead and mentor ...

Housing, Communities and Local Government, UEFA, International Olympic Committee, and Mercedes-Benz. Our services span the full digital delivery lifecycle, including architecture, engineering, delivery management, user-centred design, business analysis, data, DevOps, and AI. We operate as a collaborative and inclusive organisation that empowers our people to take ownership … data. Develop a single, unified view spanning business, process, application, and data architecture by mapping journeys across consistent layers (including customer interactions, workflow orchestration, case management, and shared services). Analyse existing systems, integrations, and complex data flows to identify gaps, risks, overlapping capabilities, and manual data transfers. ...

digital public services.The roleThe postholder will lead the team responsible for the support, development and continuous improvement of the Council's Customer Relationship Management (CRM) platform and associated digital services. This includes key customer-facing systems and products such as My Account, online forms, digital customer journeys, workflow automation … activities.Work collaboratively with other Team Managers and the Service Delivery Manager to manage priorities, dependencies and shared resources.Build and develop team capability through performance management, coaching, workforce planning and knowledge sharing.Act as the key link between stakeholders, suppliers and technical teams, ensuring requirements are understood and translated into deliverable ...

PRIMARY RESPONSIBILITIES:Diagnose and resolve incidents and aim to meet response and resolution within predetermined SLAs Manage, update and close tickets within the Service Management toolset in line with ITIL framework principlesActively chase suppliers or internal teams for resolution to incidents, service requests or problemsEnsure configuration documents are kept … currentEnsure service processes for change, configuration and problem management are adhered to at all timesBe professional and courteous to colleagues and the clientsProvide remote desktop support and occasionally attend remote offices Build rapport with clients to develop positive working relationships Co-operation to promote the development of the team ...

business analysts, architects, developers, testers and partners.Build and maintain integrated project plans, and manage multiple workstreams, dependencies and third-party suppliers using recognised project management methodologies and governance frameworks.Act as the trusted delivery contact for customer leaders. Run steering committees and project boards, and produce executive reporting on status … risks, assumptions, issues and dependencies, with executive-level reporting.Experience engaging and influencing customer leadership and senior business stakeholders, including running steering committees.A project management qualification such as PRINCE2 Practitioner, Project Management Professional (PMP) or AgilePM, or equivalent.Preferred Qualifications:Experience delivering Salesforce implementations or other enterprise cloud platform transformations.Knowledge ...

dedicated team to support advanced HPC hardware and software technologies.Perform proactive maintenance activities and respond to critical incidents.Manage and document maintenance activities through case management systems.Ensure compliance with customer change management processes and controls.Build strong working relationships with customers and stakeholders.Follow technical escalation procedures to ensure rapid … working with Linux systems.Strong Linux system administration skills.Experience performing hardware diagnostics, maintenance, and repairs.Strong scripting capabilities using Python, Bash, or similar technologies.Knowledge of configuration management tools such as Ansible.Understanding of Kubernetes/containerised workloads.Self-motivation and a willingness to take the initiative to learn from colleagues.Excellent analytical and problem ...

into clear, specific problem statements.Identify where AI, agentic technology, and digital products can create the most value across CRM, portals, apps, enrollment, benefits investigation, case management, and patient and provider engagement - weighing impact, feasibility, and risk to prioritize investment.Build business cases with clear expected benefits, costs, and success … release decisions tied back to the business case.Partner with Data Engineering and data owners to secure the data foundation these products depend on - patient, case, consent, and CRM data quality, lineage, and master data alignment, plus API integrations and secure, standardized exchange of protected health information (PHI).Set ...

documentation standards.3. AI Solutions & AutomationIdentify and deliver high-value AI and automation use cases across the HR lifecycle — intelligent onboarding, workflow automation, AI-assisted case triage, talent insights, and conversational self-service.Architect and implement AI capabilities within Oracle HCM Cloud, Eightfold’s talent intelligence platform, and ServiceNow HRSD.Build … with enterprise AI governance standards.Establish AI performance monitoring and responsible AI frameworks for HR use cases.4. Data Architecture & GovernanceDesign HR data models, master data management (MDM) strategies, and data lineage documentation in partnership with Data Engineering and BI teams.Enable secure, governed access to HR data for analytics (Power ...

issues, and confirm that transformed data is correct across different layers.Responsible for planning the test work-stream including resources, scope and schedule.Estimate and obtain management support for the time, resources and budget required to perform the testing.Participate in regular meetings with stakeholders to communicate accomplishments, plans and issues … experience in data heavy system testing, particularly data migration validationExperience testing enterprise or COTS platforms hosted in cloud environmentsSolid understanding of test lifecycle, defect management, and test reportingAbility to interpret complex datasets and technical documentationComfortable engaging with vendors and internal stakeholdersDesirable SkillsPrior experience with KISTERS WISKI (Water Information System ...

issues, and confirm that transformed data is correct across different layers.Responsible for planning the test work-stream including resources, scope and schedule.Estimate and obtain management support for the time, resources and budget required to perform the testing.Participate in regular meetings with stakeholders to communicate accomplishments, plans and issues … experience in data heavy system testing, particularly data migration validationExperience testing enterprise or COTS platforms hosted in cloud environmentsSolid understanding of test lifecycle, defect management, and test reportingAbility to interpret complex datasets and technical documentationComfortable engaging with vendors and internal stakeholdersDesirable SkillsPrior experience with KISTERS WISKI (Water Information System ...

issues, and confirm that transformed data is correct across different layers.Responsible for planning the test work-stream including resources, scope and schedule.Estimate and obtain management support for the time, resources and budget required to perform the testing.Participate in regular meetings with stakeholders to communicate accomplishments, plans and issues … experience in data heavy system testing, particularly data migration validationExperience testing enterprise or COTS platforms hosted in cloud environmentsSolid understanding of test lifecycle, defect management, and test reportingAbility to interpret complex datasets and technical documentationComfortable engaging with vendors and internal stakeholdersDesirable SkillsPrior experience with KISTERS WISKI (Water Information System ...

issues, and confirm that transformed data is correct across different layers.Responsible for planning the test work-stream including resources, scope and schedule.Estimate and obtain management support for the time, resources and budget required to perform the testing.Participate in regular meetings with stakeholders to communicate accomplishments, plans and issues … experience in data heavy system testing, particularly data migration validationExperience testing enterprise or COTS platforms hosted in cloud environmentsSolid understanding of test lifecycle, defect management, and test reportingAbility to interpret complex datasets and technical documentationComfortable engaging with vendors and internal stakeholdersDesirable SkillsPrior experience with KISTERS WISKI (Water Information System ...

issues, and confirm that transformed data is correct across different layers.Responsible for planning the test work-stream including resources, scope and schedule.Estimate and obtain management support for the time, resources and budget required to perform the testing.Participate in regular meetings with stakeholders to communicate accomplishments, plans and issues … experience in data heavy system testing, particularly data migration validationExperience testing enterprise or COTS platforms hosted in cloud environmentsSolid understanding of test lifecycle, defect management, and test reportingAbility to interpret complex datasets and technical documentationComfortable engaging with vendors and internal stakeholdersDesirable SkillsPrior experience with KISTERS WISKI (Water Information System ...

software development experience. 9+ years of hands-on Pega development experience. Pega Certified Senior System Architect (CSSA). Strong experience in: Pega Application Configuration Case Management & Workflow Design Defect Resolution in Existing Pega Estates Pega Integrations & Services Development Guardrail-Compliant Development Unit Testing & Peer Reviews Technical Debt Remediation … delivery environments. Strong troubleshooting, problem-solving, and stakeholder collaboration skills. Experience within UK Public Sector environments is highly desirable. Technical Expertise Pega Platform Development Case Lifecycle & Workflow Configuration Pega Integration Services & APIs Rule Management & Application Design Application Modernization & Defect Resolution Technical Debt Assessment & Remediation Agile/Scrum Delivery ...

ensuring that the domain's systems are secure, reliable, and scalable. Accountabilities Leadership Employee experience EEXP 4*/Professional development PDSV 5*/Performance management PEMT 5*/Organisational facilitation OFCL 5*/Strategic planning ITSP 5* Demonstrate servant-leadership, fostering a culture of collaboration, empowerment, and continuous improvement … including stakeholders and direct reports, ensuring a holistic approach to technology and business alignment. Technical Delivery Enterprise and business architecture STPL 6*/Risk management BURM 5*/Solution architecture ARCH 5*/Stakeholder Relationship Management RLMT 5*/Specialist advice TECH 5* Designing, implementing owning technology solutions ...

functional guidelines. They serve as the definitive procedural expert, helping customers get the most out of their DISCO solution from matter kick-off to case closeout while driving excellent client experience and high-quality outcomes.What You'll Do Project Management & Delivery: Serves as the primary, independent point … Translates front-line client feedback into actionable feature requests for DISCO’s product and engineering teams. Client Relations: Develops strong, collaborative relationships with client case teams, providing clear, accurate status reporting and guidance on customized product functionality. Establishes open communication as a core DISCO ambassador and provides targeted enablement ...

will triage and analyse alerts to determine whether they represent potential security or service incidents, and prioritise them in line with defined security incident management policies. You will conduct first‐line investigations using SIEM, SOAR, and supporting security tools, validating alerts, gathering relevant evidence, and assessing initial impact … will support incident containment and remediation activities by following runbooks and customer guidance, ensuring actions are documented and carried out consistently. High‐quality case management is a core responsibility: you will create and maintain incident tickets, record investigation steps and findings, and produce clear incident summaries and investigation ...

Incident Response, Senior Management £110 - 130,000 + Benefits + Bonus North London (x4 days a month in office) Snr Manager, Incident Response - Lead a global cybersecurity incident response team, managing major cyber incidents and developing response capabilities. Requires demonstrable experience progressing from hands-on technical response to leadership … tailored response to a major incident. Solid grasp of CDO and Incident Response processes and experience with relevant tools such as EDR, SIEM, IR management, forensics and case management platforms. ...

well as data, reporting, dashboards and integrations. Responsibilities will include user support and training, system improvements, testing and implementation, data quality, access management and working with external suppliers and technology partners. About you You'll ideally have experience in a Business Systems Analyst, systems support or business-facing … role, with exposure to systems such as CRMs, case management, Point of Sale or stock control. You'll have a good understanding of databases, data quality, reporting and integrations. Knowledge of SQL, Power BI or APIs would be useful, alongside strong Microsoft 365 skills. Experience with Power Platform ...

well as data, reporting, dashboards and integrations. Responsibilities will include user support and training, system improvements, testing and implementation, data quality, access management and working with external suppliers and technology partners. About you You'll ideally have experience in a Business Systems Analyst, systems support or business-facing … role, with exposure to systems such as CRMs, case management, Point of Sale or stock control. You'll have a good understanding of databases, data quality, reporting and integrations. Knowledge of SQL, Power BI or APIs would be useful, alongside strong Microsoft 365 skills. Experience with Power Platform ...

integrations (APIs, middleware, data flows) Clarify constraints, dependencies, and technical assumptions Support solution design and option analysis Analyse impacts across platforms such as: Learning Management Systems (LMS) CRM and case management platforms Finance, identity, reporting, and analytics systems Please apply! Guidant, Carbon60, Lorien & SRG - The Vertage Group ...

Technical Business Analyst to join its City Centre office. You'll be the link between legal teams, IT and the business, making sure case management systems and legal workflows run efficiently and compliantly. The role Gather requirements from fee earners and department heads … supporting configuration, workflows, templates and automation Test new features, integrations and releases, and run UAT Build MI/BI reports and dashboards covering SLAs, case progress and KPIs Design leaner processes and support low-code/no-code automation (Power Platform) Ensure all solutions meet UK GDPR ...

Technical Business Analyst to join its City Centre office. You'll be the link between legal teams, IT and the business, making sure case management systems and legal workflows run efficiently and compliantly. The role: Gather requirements from fee earners and department heads … supporting configuration, workflows, templates and automation Test new features, integrations and releases, and run UAT Build MI/BI reports and dashboards covering SLAs, case progress and KPIs Design leaner processes and support low-code/no-code automation (Power Platform) Ensure all solutions meet UK GDPR ...

will deliver user stories end to end, from configuration and integration through to testing and deployment. Key Responsibilities Design, configure and build Pega case types, flows, UI, data pages, decisioning rules and integrations. Translate user stories and acceptance criteria into working, guardrail-compliant Pega features. Build and test REST … Certified Pega Senior System Architect (CSSA). Solid hands-on development experience on Pega Platform/Pega Infinity in enterprise environments. Strong knowledge of case management, data modelling, UI, activities, data transforms and declarative rules. Experience building and consuming REST and SOAP services in Pega. Experience working ...