of Support Engineer. This position requires the ability to balance multiple competing priorities - on any particular day you could be diagnosing a complex system issue, working with an external client to help them on-board to our platform, writing new monitoring queries to drive our alerting, or coordinating across multiple teams to manage the response to an incident. Our … doing: Acting as the first point of contact for technical queries from our B2B clients Proactively monitoring the day-to-day availability and health of both our internal and client-facing platforms Coordinating any response required to issues with the platform, taking ultimate responsibility for seeing incidents through to resolution Assisting with the technical onboarding of new More ❯
Unit 6 Platinum Way, Urmston Trafford Park, Manchester, England
Propeller Powered Ltd
new clients Analysing and resolving technical and application problems Testing bespoke software across multiple platforms (Web/Android/iOS) Contributing to the refinement of organisational processes & procedures Client business & gap-analysis SQL & Data Interrogation 1st, 2nd and 3rd Line Support exposure Assisting with client training & technical queries Developing, maintaining and supporting our tech stack, including internal More ❯
Department: Client Operations Reports to: Head of Operations The opportunity: We are seeking a highly motivated and experienced Practice Technical Lead to join our dynamic Client Operations team. Working within the Operations Practice and reporting into the Head of Client Operations, you will play a pivotal role in driving operational excellence and efficiency across our global organization. … effectiveness. Training & Knowledge Sharing (Essential) Coordinate and deliver training programs on operational excellence frameworks, best practices, and tools. Foster a culture of knowledge sharing and continuous improvement within the Client Operations team and across the organization. Data Analysis & Reporting (Highly Desirable) Collect, analyze, and interpret operational data to identify trends, patterns, and areas for improvement. Conduct Operational Data Reviews … analyzing financial data monthly to inform strategic decisions related to process efficiency and profitability. Prepare comprehensive reports and presentations to communicate findings and recommendations to stakeholders at all levels. ClientOnboarding Coordination (Could be a learned skill set) Support the clientonboarding process by ensuring seamless integration of new clients into existing operational workflows. More ❯
classes for very high net worth individuals. PWM leverages a global technology platform offering, an integrated suite of tools, and applications to service clients. This platform helps realize a client's goals and objectives, develops, and implements an integrated wealth management plan and delivers first-class client service. Across AWM, our growth is driven by a relentless focus … asset classes for high-net-worth individuals. PWM leverages a global technology platform offering, an integrated suite of tools, and applications to onboard clients. Our software helps realize a client's goals and objectives, develops, and implements an integrated wealth management plan and delivers first-class client service. The successful candidate will join the global PWM Onboarding Engineering Team. We develop digital solutions to help onboard and manage client and account data. We work closely with our business partners to streamline business workflows and drive growth. HOW YOU WILL FULFILL YOUR POTENTIAL This is a backend engineering role which will involve the candidate working across a variety of areas, primarily micro-service development in More ❯
Greater London, England, United Kingdom Hybrid / WFH Options
Tate Recruitment
Senior Project Manager Up to £70,000 (depending on experience) Based in London Hybrid Working Our client is a fast-growing technology MSP based in London, delivering strategic IT, security, and infrastructure solutions across a diverse client base. With a strong focus on consultancy, cloud (including Microsoft Azure), and ongoing support services, they’re offering an exciting opportunity … Consulting team as a Senior Project Manager. In this role, you’ll take ownership of complex, high-value technical projects - ranging from infrastructure migrations to network transformations - across multiple client environments. You’ll be expected to lead from the front, managing delivery hands-on while working closely with senior stakeholders. Alongside ensuring projects are delivered on time and within … internal delivery processes in a maturing, fast-paced environment. Role and Responsibilities: Lead the delivery of infrastructure, cloud, and security projects - including migrations and network transformations - for a varied client base. Manage project scope, timelines, budgets, risks, and stakeholder expectations across multiple concurrent projects. Act as a senior escalation point for project issues, ensuring timely and effective resolution in More ❯
South East London, England, United Kingdom Hybrid / WFH Options
Tate Recruitment
Senior Project Manager Up to £70,000 (depending on experience) Based in London Hybrid Working Our client is a fast-growing technology MSP based in London, delivering strategic IT, security, and infrastructure solutions across a diverse client base. With a strong focus on consultancy, cloud (including Microsoft Azure), and ongoing support services, they’re offering an exciting opportunity … Consulting team as a Senior Project Manager. In this role, you’ll take ownership of complex, high-value technical projects - ranging from infrastructure migrations to network transformations - across multiple client environments. You’ll be expected to lead from the front, managing delivery hands-on while working closely with senior stakeholders. Alongside ensuring projects are delivered on time and within … internal delivery processes in a maturing, fast-paced environment. Role and Responsibilities: Lead the delivery of infrastructure, cloud, and security projects - including migrations and network transformations - for a varied client base. Manage project scope, timelines, budgets, risks, and stakeholder expectations across multiple concurrent projects. Act as a senior escalation point for project issues, ensuring timely and effective resolution in More ❯
essential risk management and control to preserve and enhance the firm's assets and its reputation. The purpose of the European Shareholder Services team is to provide World Class Client Service to Investors in the GSAM Offshore Funds and to assist the GSAM Sales force in their Global Funds distribution effort. Within European Shareholder Services, ClientOnboarding works with clients investing GSAM's Offshore funds from the decision to invest through to funding, ensuring a smooth and seamless onboarding process. HOW YOU WILL FULFILL YOUR POTENTIAL This is a business-side, strategic Project Management/Business Analysis role covering change across European Shareholder Services. Responsibilities include: Working with business sponsors to identify, develop … extremely challenging goals and persist in the face of obstacles or setbacks Effectively handle difficult requests, build trusting, long-term relationships with clients (internal and external). Help the client to identify/define needs and manage client/business expectations Think ahead, anticipate questions, plan for contingencies, find alternative solutions and identify clear objectives. See the big More ❯
what we do! The Role This unique hybrid role bridges revenue operations, product development, and financial services, with a primary focus on advancing PerchPeek's revenue operations and integrating client-focused financial services into our product suite. You will blend operational excellence with innovation to drive large-scale system, process, and product improvements in a structured and effective manner. … see the bigger strategic picture. This role reports to the Head of Operations and will work with senior stakeholders across Finance, Sales and Product teams to enhance efficiency, support clientonboarding, profitability analysis, and tool integrations in both internal and external financial functions. Responsibilities Whilst every role in a startup has a degree of flexibility over time … Drive the integration of financial platforms and manage tool rollout projects, including training initiatives Collaborate with internal financial functions to implement financial tools, integrations, and automations to streamline operation Client Financial Management Lead financial onboarding processes for new clients, including process mapping, advisory services, and systems setup Develop and maintain client financial reporting frameworks Analyze clientMore ❯
Birmingham, Staffordshire, United Kingdom Hybrid / WFH Options
Goldman Sachs Bank AG
classes for very high net worth individuals. PWM leverages a global technology platform offering, an integrated suite of tools, and applications to service clients. This platform helps realize a client's goals and objectives, develops, and implements an integrated wealth management plan and delivers first-class client service. Across AWM, our growth is driven by a relentless focus … asset classes for high-net-worth individuals. PWM leverages a global technology platform offering, an integrated suite of tools, and applications to onboard clients. Our software helps realize a client's goals and objectives, develops, and implements an integrated wealth management plan and delivers first-class client service. The successful candidate will join the global PWM Onboarding Engineering Team. We develop digital solutions to help onboard and manage client and account data. We work closely with our business partners to streamline business workflows and drive growth. HOW YOU WILL FULFILL YOUR POTENTIAL This is a backend engineering role which will involve the candidate working across a variety of areas, primarily micro-service development in More ❯
Sheffield, South Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Nextech Group Limited
Create and maintain knowledge base articles and standard operating procedures. Technical Support & Escalation Provide hands-on 1st line technical support across desktop, network, and application issues. Assist with onboarding of new clients and implementation of new services. Maintain up-to-date knowledge of products, technologies, and best practices relevant to the MSP environment. Identify recurring issues and contribute More ❯
order management, sales operations, and license reporting Experience with creating requirements, design and documentation of APIs and enterprise services based on an API-first approach. Experience with creating customeronboarding, field enablement, product launch workflows and processes Highly analytical and able to troubleshoot issues quickly - you should be able to go from high level to low level very More ❯
performing IT environments. This is a great opportunity to grow your career in systems administration and IT operations, while gaining exposure to cloud-based platforms, enterprise data tools, and client-facing service delivery. You'll play a vital part in maintaining the tools, access, and systems that allow our data professionals to deliver high-quality work. Key Responsibilities As … a part of the DevOps and IT team, you will help us manage our on-prem and cloud estate, be a part of our client support team, take a share of our IT work and help to keep us secure. Key Skills/Experience: We are looking for people with experience in: • Administer and maintain Linux systems, with a … solutions using tools like Puppet, Terraform, and Ansible, supporting scalable and repeatable infrastructure deployment. • Design, deploy, and maintain cloud-based infrastructure, primarily on AWS, to support internal teams and client-facing platforms. • Monitor and troubleshoot network infrastructure, including routing configurations, VLANs, and firewalls, to ensure secure and stable connectivity. • Provide day-to-day it support and administration for internal More ❯
SSAS Tabular models, creating Dimension and Fact Tables. Finance or Insurance domain Reporting Tools: Power BI, Cognos, MicroStrategy. What is in it for you? As we're responsive to client demands, your role will be varied and challenging, providing you with an opportunity longer-term to work with a wide variety of high-profile clients. We're also exceptionally … you are working in. Our training programme is further enhanced through a variety of softer skills training sessions focusing on your relationships and leadership skills. In addition to the client projects and training, our employees are also rewarded with various other benefits as part of your employment: Our dedicated internal Careers Service. Competitive salary plus a potential discretionary bonus More ❯
Unit 6 Platinum Way, Urmston Trafford Park, Manchester, England
Propeller Powered Ltd
in between. Role Duties and responsibilities include: Developing, maintaining and supporting the Propeller web application and web services. Supporting specification and estimation of new software projects Assisting with onboarding new clients Analysing and resolving technical and application problems Contributing to the refinement of organisational processes & procedures Development work processes using the Scrum methodology Apprentices will gain experience in More ❯
Team Overview: ClientOnboarding Engineering is the key group focused on various key activities involving onboarding of clients of Goldman Sachs faster and better. We are committed to delivering projects involving process workflow for KYC Due Diligence (AML), Regulatory & Product Due Diligence, entity case assessment, Client outreaches, Contact Management, Agreement services, client account … opening services, and Client Lifecycle Management platform. Engineering is at the critical center of our business, and our dynamic environment requires innovative strategic thinking and immediate, real solutions. We use both open-source industry standard and internal proprietary technologies to build strategic platforms for onboarding clients through proactive management of the f2b onboarding process. This … methodologies, setting the stage for STP and full automation of the various workflows and processes. Team members have the opportunity daily to work with various global stakeholders (Compliance, Business, Client Implementation, Quality Assurance, Firmwide Ref Data Engineering) to onboard new clients with a focus on efficiency, control, and excellent client service that is mandated per se AML Enhanced More ❯
Success Manager plays a pivotal role in ensuring Powerfleet's customers achieve their desired outcomes with our solutions. You will act as a strategic advisor, guiding customers through onboarding, driving adoption, and fostering long-term partnerships. By proactively identifying opportunities and mitigating risks, you will maximize customer satisfaction, retention, and revenue growth. This … position is ideal for a customer-centric professional who thrives in a collaborative, fast-paced environment and is passionate about leveraging technology to drive business success. Key Responsibilities CustomerOnboarding & Implementation Work in partnership with the Implementation team to ensure that new customers adopt Powerfleet's solutions seamlessly. Build a clear understanding of the customer landscape and stakeholders More ❯
BrightHR Payroll, alongside managing your team, and leading them to success. Job Overview and Day to Day Responsibilities We are looking for someone who has a strong background in ClientOnboarding, ideally with previous exposure to Payroll, or other Finance related products and services. Your main duties will include, but are not limited to: To oversee, manage … all Onboarding Tasks. To maintain BrightHR’s Customer Relationship Management systems to accurately reflect all key contacts, products and services, as per the agreed contracts. Arrange all client onboard sessions for their specific team in a timely fashion, in line with their HR onboard. Effectively manage absence within the team and pro-actively re-allocate calls in … experience in similar roles. You can evidence delivering a collaborative working environment with your Team, delivering accurate and timely delivery of all Onboarding transactional activity. Previous customeronboarding experience within a Payroll or Finance related role (desirable). An awareness of UK payroll legislation and tax regulations (desirable). Previous experience in SaaS platforms and, ideally More ❯
Bromsgrove, Worcestershire, West Midlands, United Kingdom
Instinctive Technologies Ltd
SaaS innovator revolutionising recruitment with a flexible, user-friendly, AI-enhanced applicant tracking system that simplifies hiring from job adverts to onboarding. Were looking for a thoughtful, people-focused Client Support Specialist to join our friendly team, building strong relationships with our business clients and helping them get the very best out of our platform. If you love building … short, engaging training sessions for Hiring Managers and HR teams to boost their confidence. Building trusted relationships through regular check-ins, offering guidance on recruitment best practices to enhance client success. Collaborating with Product and Development teams via Asana to share client feedback, helping shape future platform improvements. Creating clear, useful help content, such as user guides, FAQs … to guide customers and support your team. Who You Are Youre a people-person with a knack for making complex ideas simple and approachable. You bring: Experience in a client-facing support, SaaS onboarding, or customer success role, ideally with some exposure to recruitment or HR technology. Excellent written and verbal communication skills, with a warm, reassuring More ❯
customers troubleshoot challenges, implement best practices, and optimise their environments. Deliver tailored enablement sessions and resources for customers with varying technical skill levels, from developers to security teams. CustomerOnboarding Develop and execute effective onboarding plans for new customers. Ensure customers understand the value proposition and can effectively utilize our products. Coordinate training sessions and provide … products and services. Generate regular reports on customer health, satisfaction, and usage. About You Skills and Experience 5+ years of experience in a Customer Success, Account Management, or similar client-facing role in a SaaS or tech environment. Proven track record of managing and growing enterprise accounts, delivering on retention and growth targets. Strong technical acumen and ability to More ❯
of engineering and customer engagement. You'll be responsible for designing, deploying, and refining integrations and product configurations, serving as both an advisor and hands-on builder during customeronboarding, expansion, and success lifecycles. You'll act as a trusted technical partner to our clients - drawing on your understanding of modern SaaS architecture, APIs, and data flows to …/data). Strong communication skills - able to explain technical concepts to non-technical users and vice versa. Ability and interest to travel up to 25%, as needed to client sites, but flexible based on personal preferences. In addition, here are the core attributes we are looking for: Development and maintenance of software applications using Java and React. Collaboration … with Engineering and Product teams to resolve client-reported bugs and broken features promptly. Ability to enhance processes and documentation for application support through effective collaboration with internal teams. Communicate effectively in real-time via internal communication platforms, meetings, email, bug reports, and documentation. Demonstrate proficiency in SaaS environments, including cloud hosting, APIs, and optimising performance and scalability using More ❯
structure, metrics, and driving the processes needed to deliver exceptional customer outcomes. This individual will collaborate intensively with the Sales and Clinical teams and across departments to optimize customeronboarding, implementation, and performance management while ensuring accountability to key performance indicators (KPIs). Though the role does not have direct supervisory authority, it will heavily influence strategy, execution … their full potential use of Qbtech products and services. Define, track, and report KPIs, including customer satisfaction, implementation timelines, and product utilization rates Establish standardized workflows and procedures for client engagement and support. Lead customer-facing process improvement initiatives, focusing on user adoption and engagement Act as a key liaison between Virtual Providers and Enterprise Healthcare and Qbtech colleagues. More ❯
structure, metrics, and driving the processes needed to deliver exceptional customer outcomes. This individual will collaborate intensively with the Sales and Clinical teams and across departments to optimize customeronboarding, implementation, and performance management while ensuring accountability to key performance indicators (KPIs). Though the role does not have direct supervisory authority, it will heavily influence strategy, execution … their full potential use of Qbtech products and services. Define, track, and report KPIs, including customer satisfaction, implementation timelines, and product utilization rates Establish standardized workflows and procedures for client engagement and support. Lead customer-facing process improvement initiatives, focusing on user adoption and engagement Act as a key liaison between Virtual Providers and Enterprise Healthcare and Qbtech colleagues. More ❯
drive adoption, deliver measurable outcomes, and ensure long-term success. What You'll Do As a Senior CSM, you'll be the strategic advisor and customer advocate from onboarding through renewal. You will: Onboard & Enable Orchestrate the onboarding process by aligning customer stakeholders, internal teams, and timelines Collaborate with our Professional Services, Product and CX teams … to ensure smooth platform setup and training delivery Define success metrics and automation objectives collaboratively Serve as the strategic point of contact during onboarding, ensuring business alignment and early wins Drive Adoption & Value Build and execute adoption roadmaps tied to measurable business outcomes Monitor usage data and proactively identify risks and growth opportunities Continuously demonstrate ROI through reporting More ❯
Success Manager plays a pivotal role in ensuring Powerfleet's customers achieve their desired outcomes with our solutions. You will act as a strategic advisor, guiding customers through onboarding, driving adoption, and fostering long-term partnerships. By proactively identifying opportunities and mitigating risks, you will maximize customer satisfaction, retention, and revenue growth. This … position is ideal for a customer-centric professional who thrives in a collaborative, fast-paced environment and is passionate about leveraging technology to drive business success. Key Responsibilities CustomerOnboarding & Implementation Work in partnership with the Implementation team to ensure that new customers adopt Powerfleet's solutions seamlessly. Build a clear understanding of the customer landscape and stakeholders More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Confidential
and communication Maintain and update knowledge base articles, FAQs, and internal documentation Collaborate with product and development teams to relay customer feedback and identify recurring issues Participate in onboarding sessions for new clients as needed, helping with setup and initial configuration Meet service-level agreements (SLAs) and maintain high customer satisfaction scores Requirements Essential: 2+ years experience in More ❯