depending on experience Key responsibilities for the IT Support Technician include, Provide telephone and email support to our customers to maintain their systems Attend client-site call outs when required Troubleshoot hardware and software problems Prioritise outbound calling to resolve cases in a timely manner Onboarding new … company CRM system The ideal IT Support Technician will need the following, At least 4 years+ experience in a varied I.T Support and managing client accounts Working knowledge of Microsoft 365 Experience administering Microsoft 365 Experience with Azure active directory Good experience with the full Microsoft product suite Basic More ❯
FlexTrade Systems is a provider of customized multi-asset execution and order management trading solutions for buy- and sell-side financial institutions. Through deep client partnerships with some of the world's largest, most complex and demanding capital markets firms, we develop the flexible tools, technology and innovation that … of software and interact with our clients to understand their needs, design solutions and implement them, alongside the FlexTrade development team. Responsibilities include both client facing and technical aspects to provide a high-quality technical relationship between our clients and the Client Services team. Relationship Management Liaise with … clients directly to define and understand business and workflow requirements. Build rapport with the client teams and stakeholders. Manage client expectations and clearly communicate timelines. Act as primary technical contact to allocated clients for new requirements, support and project deliverables. Implementation and Design Formulate the business and workflow More ❯
AR teams to own their roles and responsibilities Managing relationships with existing and new suppliers, review and re-negotiate credit terms where appropriate. Onboarding of new customers and suppliers Manage the relationship with the internal Billing Team and Customer Account Managers to ensure bills are issued accurately and … and Cover Letter to our Recruitment Team who will review your details. CVs of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our ClientMore ❯
and qualifying potential clients. Build and manage a robust sales pipeline, helping close out business opportunities for the Enterprise vertical. Develop and maintain strong client relationships, understanding their business challenges and positioning our AI-powered solutions effectively to address their needs. Conduct product demos, presentations, and discovery sessions to … and tailor approaches for different market segments. Work closely with cross-functional teams, including marketing, product, and technical solutions consultants, to ensure smooth onboarding and customer satisfaction. Stay up-to-date on industry … trends, competitive landscape, and emerging technologies to effectively position our product within the market. Maintain accurate and up-to-date records of sales activities, client interactions, and forecasted opportunities within the CRM. Participate in regular sales meetings and contribute insights and feedback to help refine sales processes and strategies. More ❯
/UI Infrastructure: as our first dedicated UX/UI hire, you'll be responsible for building the foundations for our design success. CustomerOnboarding: having our end customers as your top priority, you will design and implement a best-in-class customeronboarding journey; we More ❯
perfectly balancing the customer experience with the operational and commercial interests of the business. You will play a vital role in the successful onboarding of new customers and partners, and maintain platforms and services to both train and accurately resolve customer queries in a timely, proactive, and cost … on partner enablement. Key Responsibilities (estimated % of time spent on task) Your day-to-day will involve: Partner Support (25%): Supporting partners with onboarding, best practice, implementation processes, ongoing implementation queries and partner support throughout the partner lifecycle post-sale. Working with internal and external teams to test … Developing and delivering comprehensive training programmes to maximise the value of our products for our customers as well as feeding into the overall customeronboarding process. Feedback & Customer Advocacy (10%): Acting as the voice of the customer by providing feedback to internal teams in a structured and helpful More ❯
largest strategic global restaurant customers. You'll be the key contact bridging customer goals with internal Product, Engineering, and Technical teams - ensuring seamless onboarding, deep technical alignment, and long-term operational success. You'll focus on scaling what works, improving what doesn't, and building the playbook for … Typical Day Lead Strategic Customer Programs Serve as the operational and technical voice for our largest global accounts, ensuring successful projects across rfp, onboarding, rollout, and adoption. Drive cross-functional collaboration across C&I, Product, Engineering, and Support to remove blockers and meet project timelines. Own rollout plans … work moving at pace. Technical fluency: APIs, data platforms (SQL, BigQuery, Looker), product mechanics. Exceptional communication skills - written, visual, and verbal - with a calm, client-friendly approach. Comfortable working cross-functionally and juggling multiple complex priorities. Experience creating presentations for an executive and c-suite audience. An eye for More ❯
Technical Support Team Leader Deeside £28K + Pension, Bonus and private healthcare A Technical Support Team Leader is required for our Telecoms client who are based in Deeside. Main Purpose Overseeing the daily operations, ensuring efficient resolution of customer cases and swift processing of Telephony VoIP and Broadband orders. … Project Management: Develop project timelines and ensure milestones are achieved and identify potential risks and implement mitigation strategies. * Customer Liaison: Arrange and conduct onboarding meetings with customers to understand their requirements and expectations. * Supplier Coordination: Liaise with suppliers to place and monitor equipment orders and service activations and More ❯
Technical Support Team Leader Deeside £28K + Pension, Bonus and private healthcare A Technical Support Team Leader is required for our Telecoms client who are based in Deeside. Main Purpose Overseeing the daily operations, ensuring efficient resolution of customer cases and swift processing of Telephony VoIP and Broadband orders. … Project Management: Develop project timelines and ensure milestones are achieved and identify potential risks and implement mitigation strategies. * Customer Liaison: Arrange and conduct onboarding meetings with customers to understand their requirements and expectations. * Supplier Coordination: Liaise with suppliers to place and monitor equipment orders and service activations and More ❯
Basingstoke, Hampshire, South East, United Kingdom Hybrid / WFH Options
DISConsulting IT Ltd
us at DISConsulting IT and embark on an exciting journey where innovation meets exceptional service. Let's shape the future of IT together, one client success story at a time. Responsibilities: Provide … 1st and 2nd line support to customers Assist with various Project related work as required (Hardware installation, Networking, Cloud Migrations, Server builds and customeronboarding) Work with 2nd line team to triage IT Support requests Provide mentorship and guidance to junior staff (1st line) Complete on-site visits More ❯
RG24, Popley, Hampshire, Sherborne St John, United Kingdom Hybrid / WFH Options
DISConsulting IT Ltd
us at DISConsulting IT and embark on an exciting journey where innovation meets exceptional service. Let's shape the future of IT together, one client success story at a time. Responsibilities: Provide … 1st and 2nd line support to customers Assist with various Project related work as required (Hardware installation, Networking, Cloud Migrations, Server builds and customeronboarding) Work with 2nd line team to triage IT Support requests Provide mentorship and guidance to junior staff (1st line) Complete on-site visits More ❯
per month Salary: £58,000 per annum + benefits Contract Type: Permanent About the Role Hydrogen Group is partnering with a leading Financial Services client to hire an experienced Technical Business Analyst on a permanent basis, within their Directory Area across the Technical Delivery team. This is a key … minimum of 3-5 years Business Analysis experience within Digital Financial Services or Fintech environments · Solid understanding of open banking, payments architecture or customeronboarding journeys · Experience with agile software development Operation philosophies · Experience with Atlassian tools: Jira and Confluence · A background as a Senior Developer with experience More ❯
london (city of london), south east england, united kingdom
Hydrogen Group
per month Salary: £58,000 per annum + benefits Contract Type: Permanent About the Role Hydrogen Group is partnering with a leading Financial Services client to hire an experienced Technical Business Analyst on a permanent basis, within their Directory Area across the Technical Delivery team. This is a key … minimum of 3-5 years Business Analysis experience within Digital Financial Services or Fintech environments · Solid understanding of open banking, payments architecture or customeronboarding journeys · Experience with agile software development Operation philosophies · Experience with Atlassian tools: Jira and Confluence · A background as a Senior Developer with experience More ❯
ways, and this can significantly impact our clients' ability to fulfill their reporting requirements. Using integrations and tools built by the DVS team, the client-facing Enterprise Support team can identify and resolve their issues, often before they are even aware of the problem. What's in it for … software, then speak to us! Our full-stack technology suite includes back-end services integrating the PORT Enterprise workflows and front-end tools for client-facing support teams and for clients themselves: Python back-end Typescript UI React web-app Some C++ and Lua You'll need to have More ❯
We are pleased to be working with a Global company and market leader within the Packaging Industry, due to excellent growth we are recruiting a Business Development Manager. THE ROLE: Reporting to the Head of Sales and Business Development, this More ❯
Role: Technical Account Manager Contract: Full Time Location: London (Hybrid) Hours: 37.5 hours Position Overview: Multi award winning managed hosted solution provider base is seeking a Technical Account Manager. This is a fantastic opportunity for a candidate looking to advance More ❯
Project Coordinator Location: Bradley Stoke Salary: £28,000 £32,000 Are you organised with strong administration and customer service skills? If so, apply to join our team! As a Project Coordinator you will directly support the successful delivery of projects More ❯
Nottingham, Nottinghamshire, East Midlands, United Kingdom
THE CHANNEL RECRUITER LTD
Job Title: ITSM (Halo) System Administrator Location: Nottingham, Nottinghamshire Salary: £35,000 - £45,000 per annum Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee More ❯
Brighton, Sussex, United Kingdom Hybrid / WFH Options
BrightLocal Ltd
of contact for a diverse portfolio of customers that includes marketing agencies & SMBs. You will handle all aspects of the customer relationship from onboarding to regular reporting and contract renewal. You will ensure every customer has the best possible experience working with BrightLocal, and sees us as a … and to high degree of accuracy to resolve customer questions; Proactively identify and resolve any issues or challenges during campaigns; Maintain detailed records of client interactions, project plans, and campaign progress in the correct tools & software (Planhat, Gdrive); Relay any changes in the … customers' business activities or seasonal opportunities to SEO managers to enable them to adapt their SEO plans to support the customer's business. CustomerOnboarding Conduct all onboarding calls and meetings to ensure new customers are onboarded quickly and completely; Work with clients to define clear More ❯
About Our Client Our client is a well-established SAAS provider in the Manufacturing sector, with a global presence. Job Description As VP Customer Success: Develop and implement customer success strategies to increase customer satisfaction and onboarding. Lead, manage and expand the CS department. Collaborate with other departments … background working in SME, fast growth technology businesses. Proven leadership skills and a background in leading Customer Success teams internationally. Experience with the onboarding and integration of clients. Strong customer relationship management skills. An ability to develop and implement customer success strategies. Proficiency in data analysis and performance More ❯
will be the primary point of contact via telephone and email for customers with support queries. In addition you'll work across the onboarding teams, helping train and educate customers in how to use the products You will be used to working in a team, and have great … Responsibilities Provide remote technical support to all our clients Provide initial response and then Triage of client tickets Helping to manage the customeronboarding process Working with senior stakeholders at both internally and externally Update and manage support tickets to completion via our ITSM system Update client … and deliver weekly ticket calls and provide updated ticket lists, liaising directly with clients Adhere to the internal and external support SLA’s Escalate client tickets when required Engage with client to deliver real insight & added value through case and ticket management The Person You'll have around More ❯
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
MAVREC LTD
the right attributes. Confident on the phone. Ability to overcome objections. Strong prospecting skills. Strong general communication and admin skills. Having an entrepreneurial mindset. Client My client is a PropTech company looking to expand their Business Development Management team to grow the business. They're an ever evolving … environment that is challenging, adaptive, but one where you can carve out a career with progression, then let's have a chat. Responsibilities Sales & Client Acquisition Identify and engage with Estate Agents in your patch Conduct outreach campaigns, mainly through cold calling (with emails and LI messages to support More ❯
need an excellent telephone manner and be self-motivated with great people skills. Primary objectives Provide business development support to drive both growth and client retention Identify opportunities for new work within an existing customer base Develop relationships with a wide variety of customers Communicate portfolio of existing company … products, services and new product developments Day-to-day customer support management Key responsibilities Customer account management to an existing client base, contacting clients to build and nurture client relationships, identifying their needs to achieve long term business partnerships Customer support to address enquiries and resolve issues Regular … check-ins and quarterly client telephone reviews Work with the team to successfully on-board and integrate new customers Respond to ad hoc requests and tickets raised by customers Follow up on completion of work and projects Collaborate with the team and share ideas and customer insights Maintain accurate More ❯
Republic, DCG, Kenetic, GGV and several others. What You Will Do Be the primary point of contact and build long-term relationships with clients. Client champion within Merkle Science who will work closely with the product team to advocate for key requirements of customers and identify new opportunities. Develop … a trusted advisor relationship with key accounts, client stakeholders and executive sponsors. Ensure the timely and successful delivery of our solutions according to customer needs and objectives. Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. Forecast and track key account metrics. Update job … Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests. Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis. Monitor and analyze client's usage of our product in order to be proactive if utilization More ❯
seek a dynamic and experienced Customer Success Manager/Director to join our team. In this pivotal role, you will be responsible for driving client success and ensuring the widespread adoption of our Enterprise MRM platform. You will be a strategic partner to our clients, collaborating with them to … impact in a rapidly growing field? We encourage you to apply for this exciting opportunity. What You'll Be Doing & Your Impact: Manage customeronboarding and implementation of ValidMind's Enterprise Model Risk Management (MRM) platform. Manage multiple customer success programs by tracking and executing CS enablement and … develop tailored MRM programs. Provide ongoing enablement and guidance to clients on using the MRM platform and best practices for model risk management. Monitor client progress and identify opportunities for improvement. Conduct regular reviews with clients to assess effectiveness and make enhancements recommendations. Act as a liaison between clients More ❯