1 to 25 of 54 Customer Analytics Jobs in the UK

better for the planet than new. In fact, with every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet - and consumers - a break. Our mission is simple: to do … more with what we already have. Are you ready to join us? ABOUT THE ROLE: As the Head of Customer Experience Analytics at Back Market, you will lead a high-impact analytics function that empowers teams with data-driven insights to enhance customer engagement, retention, and … overall experience. You will own the experimentation framework, predictive analytics strategy, and performance measurement across key customer touchpoints, ensuring our decision-making is deeply rooted in data. This includes onboarding funnel optimization, LTV/churn modeling, feature adoption analysis, and in-app behavioral segmentation. Your leadership will drive More ❯

SENIOR ANALYTICS MANAGER UP TO £95,000 HYBRID – LONDON – 2 days a week in the office THE COMPANY This retail bank is currently going through a huge growth phase in its analytics function, with this team acting as an internal consultancy cover customer analytics and insights … THE ROLE As a Senior Analytics Manager, you can expect to be involved in the following: Working on a range of different projects across customer lifetime management, customer analytics, and marketing analytics Leading teams of analysts and being hands-on when required Taking a commercial … standpoint, assessing ROI, profit, cost savings, etc Collaborating with a variety of senior stakeholders and managing stakeholders YOUR SKILLS AND EXPERIENCE Experience in an analytics management position (or similar) is needed Understanding of customer analytics is necessary Proficiency in SQL, SAS, or Python required Management experience also More ❯

SENIOR ANALYTICS MANAGER UP TO £95,000 HYBRID – LONDON – 2 days a week in the office THE COMPANY This retail bank is currently going through a huge growth phase in its analytics function, with this team acting as an internal consultancy cover customer analytics and insights … THE ROLE As a Senior Analytics Manager, you can expect to be involved in the following: Working on a range of different projects across customer lifetime management, customer analytics, and marketing analytics Leading teams of analysts and being hands-on when required Taking a commercial … standpoint, assessing ROI, profit, cost savings, etc Collaborating with a variety of senior stakeholders and managing stakeholders YOUR SKILLS AND EXPERIENCE Experience in an analytics management position (or similar) is needed Understanding of customer analytics is necessary Proficiency in SQL, SAS, or Python required Management experience also More ❯

The customer experience is at the core of everything we do across Admiral. Our UK Customer Data Science team is on a journey to transform the way we view and interact with our customers across our diverse suite of UK based products. In this role, you will collaborate … and AI techniques to deliver data driven insights to our stakeholders across the business and provide tailored actions to our customers. With millions of customer interactions daily, captured by both structured and unstructured data, there are a multitude of use cases and endpoints at our disposal. Through harnessing the … cutting-edge models that drive our business forward. We are looking for a Senior Data Scientist to become a key part of our UK Customer Data Science team. What is UK Customer Data? The UK Customer Data area focuses on providing actionable insights to enhance customer More ❯

The customer experience is at the core of everything we do across Admiral. Our UK Customer Data Science team is on a journey to transform the way we view and interact with our customers across our diverse suite of UK based products. In this role, you will collaborate … and AI techniques to deliver data driven insights to our stakeholders across the business and provide tailored actions to our customers. With millions of customer interactions daily, captured by both structured and unstructured data, there are a multitude of use cases and endpoints at our disposal. Through harnessing the … and monitoring cutting-edge models that drive our business forward. We are looking for a Data Scientistto become a key part of our UK Customer Data Science team. What is UK Customer Data? The UK Customer Data area focuses on providing actionable insights to enhance customer More ❯

Manager, Customer Intelligence - Hybrid Nice to meet you! We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We're also a debt-free multi-billion-dollar organization on our path … fulfilling career coupled with flexibility and world-class employee experience, you'll find it here. About the job As a complete SaaS solution, SAS Customer Intelligence 360 is a multichannel marketing hub that takes marketers beyond a traditional customer data platform with market-leading advanced audience creation, targeting … and activation. SAS Customer Intelligence R&D division produces leading-edge solutions for multichannel marketing with advanced audience creation, targeting and activation. The Customer Intelligence team is looking for a manager, who will be responsible for the management and prioritization of Customer Analytics software development projects More ❯

Analytics Manager - Retention (12-Month FTC, Maternity Cover) 📍 Location: London (Hybrid - 2 days/week in-office near Liverpool Street) 💷 Salary: Up to £65,000 Drive Customer Loyalty & Retention for a Leading UK Fashion Retailer An established UK fashion retailer is looking for an experienced Analytics Manager … Retention to join their high-performing team on a 12-month fixed-term contract. This is a fantastic opportunity to lead customer analytics initiatives in a fast-paced, digitally evolving environment with significant investment behind data and tech. The Role: In this role, you'll lead retention-focused … analytics, helping the business understand customer behaviours and drive loyalty across its omnichannel experience. You'll manage a small team and work cross-functionally to guide strategy through data-led insights. Key Responsibilities: 📊 Own and develop retention and customer analytics across the business 📈 Track key metrics More ❯

Analytics Manager - Retention (12-Month FTC, Maternity Cover) 📍 Location: London (Hybrid - 2 days/week in-office near Liverpool Street) 💷 Salary: Up to £65,000 Drive Customer Loyalty & Retention for a Leading UK Fashion Retailer An established UK fashion retailer is looking for an experienced Analytics Manager … Retention to join their high-performing team on a 12-month fixed-term contract. This is a fantastic opportunity to lead customer analytics initiatives in a fast-paced, digitally evolving environment with significant investment behind data and tech. The Role: In this role, you'll lead retention-focused … analytics, helping the business understand customer behaviours and drive loyalty across its omnichannel experience. You'll manage a small team and work cross-functionally to guide strategy through data-led insights. Key Responsibilities: 📊 Own and develop retention and customer analytics across the business 📈 Track key metrics More ❯

Marketing. You will be responsible for leading the organization's efforts to lead the strategic development and optimization of marketing technology solutions to enhance customer engagement, drive efficiency, and support ambitious business growth. WHAT YOU'LL DO Architect and oversee the integration of marketing technologies, ensuring seamless data flow … across paid marketing channels (SEM, Display, affiliates etc), data and customer analytics, CRM and personalization platforms Partner with marketing, data, and engineering teams to define and implement scalable solutions that improve audience targeting, attribution, and campaign performance Evaluate and recommend new technologies to enhance marketing capabilities, with a … marketing tech adoption across teams Champion the use of zero, 1st and 3rd party data across marketing Help Farfetch in driving towards a single customer view across all touchpoints and parts of the journey WHO YOU ARE Deep expertise in marketing technology platforms (e.g., CDPs, customer analytics More ❯

and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at . Role Summary The Customer Success Organization focuses on our most strategic customers. The CSM will have a portfolio of accounts and lead the engagement throughout the customer lifecycle from deployment and adoption through renewal ensuring satisfaction and maximizing customer value. You'll leverage your expertise to guide our customers through their journey, maintain consistent engagement, ensuring they achieve their goals and derive maximum value from our products, as well as to identify opportunities for additional … services. What You Will Do Manage named accounts accountable for engagement and satisfaction over the lifetime of the customer. Establish key relationships with the customer, ensuring regular check-ins to understand and address promptly client needs and concerns. Develop strong relationships with key buyers and influencers in customer More ❯

a broad spectrum of consultancies and research agencies, as well as working directly with some of the world's leading brands. Whether conducting advanced analytics or delivering full market research programmes, this company consistently delivers creative solutions to help clients solve business issues and make better-informed decisions. This … company has four core specialisms: predictive models; segmentation; brand strategy; and product & service optimisation. Customer analytics will play a key role in all of these areas. The Role They are looking for an experienced, commercially-focused, and passionate leader who will grow and manage the new customer analytics team as a senior data scientist. You will be building analytics models using a range of data science approaches, such as machine learning and statistical techniques, along with wider analytical approaches such as time series and analytics with unstructured data (e.g., NLP). They recently More ❯

Insights & Analytics Manager | High End Fashion | Retail | Digital | GA4 | Looker | SQL | Tableau | London 2 Days Per Week | £75,000 + Benefits Do you have experience working in customer focused insights and analytics for high-end fashion businesses? Then this could be your dream job! Method Resourcing have … with a Luxury Retailer who have a huge focus on technological innovation as they drive their new digital transformation. The role: As the Insights & Analytics Manager, you will be joining the team at a fantastic point in their growth and will be focused on providing the business with high … quality analytics, insights and reports to allow them to enhance their first-class customer experience. The experience and skills they are looking for: Demonstrable experience in GA4 Strong SQL skills Expertise in Data visualisation tools - Looker and Tableau are used here but PowerBI experience is fine too! Previously More ❯

Director of Data Science and Analytics Hybrid Model - 3 Days The Company: My client, a growing telecommunications company recently acquired by a dynamic private equity firm, is entering an exhilarating phase of expansion and innovation. This is your chance to join a company that's poised to revolutionize the … a generative AI strategy to leverage the latest advancements in AI for innovative solutions. Lead and mentor project teams in creating comprehensive data and analytics solutions, including defining data sources, building ETL routines, developing algorithms, testing and training models, and documenting models. Oversee customer analytics projects, including … segmentation and churn analysis, to drive strategic business insights. Optimize propositions for services such as network plans and customer support, ensuring alignment with business goals. Enhance product and service analytics efforts, including network optimization, to maximize business performance. Collaborate with senior leadership to develop and execute detailed plans More ❯

Director of Data Science and Analytics Hybrid Model - 3 Days The Company: My client, a growing telecommunications company recently acquired by a dynamic private equity firm, is entering an exhilarating phase of expansion and innovation. This is your chance to join a company that's poised to revolutionize the … a generative AI strategy to leverage the latest advancements in AI for innovative solutions. Lead and mentor project teams in creating comprehensive data and analytics solutions, including defining data sources, building ETL routines, developing algorithms, testing and training models, and documenting models. Oversee customer analytics projects, including … segmentation and churn analysis, to drive strategic business insights. Optimize propositions for services such as network plans and customer support, ensuring alignment with business goals. Enhance product and service analytics efforts, including network optimization, to maximize business performance. Collaborate with senior leadership to develop and execute detailed plans More ❯

are looking to bring in a top leader in data science function to come into the business and spearhead the Fraud, Credit Risk, and Customer Analytics modelling for the business to support rapid growth. The Role: Developing new models for Credit risk decisioning/developing scorecard models using … SQL, Python, and Snowflake Developing models for fraud prevention and models for customer analytics Working with senior stakeholders across different areas of the business being able to manage both down and up Setting out the data science and modelling roadmap for the business Improving efficiency with the development More ❯

are looking to bring in a top leader in data science function to come into the business and spearhead the Fraud, Credit Risk, and Customer Analytics modelling for the business to support rapid growth. The Role: Developing new models for Credit risk decisioning/developing scorecard models using … SQL, Python, and Snowflake Developing models for fraud prevention and models for customer analytics Working with senior stakeholders across different areas of the business being able to manage both down and up Setting out the data science and modelling roadmap for the business Improving efficiency with the development More ❯

are looking to bring in a top leader in data science function to come into the business and spearhead the Fraud, Credit Risk, and Customer Analytics modelling for the business to support rapid growth. The Role: Developing new models for Credit risk decisioning/developing scorecard models using … SQL, Python, and Snowflake Developing models for fraud prevention and models for customer analytics Working with senior stakeholders across different areas of the business being able to manage both down and up Setting out the data science and modelling roadmap for the business Improving efficiency with the development More ❯

The customer experience is at the core of everything we do across Admiral. Our UK Customer Data Science team is on a journey to transform the way we view and interact with our customers across our diverse suite of UK based products. In this role, you will collaborate … and AI techniques to deliver data driven insights to our stakeholders across the business and provide tailored actions to our customers. With millions of customer interactions daily, captured by both structured and unstructured data, there are a multitude of use cases and endpoints at our disposal. Through harnessing the … cutting-edge models that drive our business forward. We are looking for a Senior Data Scientist to become a key part of our UK Customer Data Science team. What is UK Customer Data? The UK Customer Data area focuses on providing actionable insights to enhance customer More ❯

The customer experience is at the core of everything we do across Admiral. Our UK Customer Data Science team is on a journey to transform the way we view and interact with our customers across our diverse suite of UK based products. In this role, you will collaborate … and AI techniques to deliver data driven insights to our stakeholders across the business and provide tailored actions to our customers. With millions of customer interactions daily, captured by both structured and unstructured data, there are a multitude of use cases and endpoints at our disposal. Through harnessing the … and monitoring cutting-edge models that drive our business forward. We are looking for a Data Scientistto become a key part of our UK Customer Data Science team. What is UK Customer Data? The UK Customer Data area focuses on providing actionable insights to enhance customer More ❯

join a company that's poised to revolutionize the industry! Key Responsibilities: Develop and implement data analysis strategies to leverage the latest advancements in analytics for innovative solutions. Collaborate with project teams in creating comprehensive data and analytics solutions, including defining data sources, building ETL routines, developing algorithms … testing and training models, and documenting models. Support customer analytics projects, including segmentation and churn analysis, to drive strategic business insights. Optimize propositions for services such as network plans and customer support, ensuring alignment with business goals. Enhance product and service analytics efforts, including network optimization … solution delivery, ensuring alignment with organizational objectives. Build and maintain strong relationships with business stakeholders, fostering a collaborative environment within the data science and analytics community. About the Team: The data science and analytics teams at my client's company provide critical analysis for various departments, including Commercial More ❯

join a company that's poised to revolutionize the industry! Key Responsibilities: Develop and implement data analysis strategies to leverage the latest advancements in analytics for innovative solutions. Collaborate with project teams in creating comprehensive data and analytics solutions, including defining data sources, building ETL routines, developing algorithms … testing and training models, and documenting models. Support customer analytics projects, including segmentation and churn analysis, to drive strategic business insights. Optimize propositions for services such as network plans and customer support, ensuring alignment with business goals. Enhance product and service analytics efforts, including network optimization … solution delivery, ensuring alignment with organizational objectives. Build and maintain strong relationships with business stakeholders, fostering a collaborative environment within the data science and analytics community. About the Team: The data science and analytics teams at my client's company provide critical analysis for various departments, including Commercial More ❯

CRM ANALYST - LONDON UP TO £42,000 THE COMPANY We are supporting a renowned sporting establishment on a customer-centric analytics hire. THE ROLE The successful CRM Analyst responsibilities will include: Lead strategic analysis projects focused on customer retention and engagement, identifying trends and behaviors that drive … long-term engagement Develop predictive models and segmentation strategies to forecast customer churn, optimise retention campaigns, and personalise customer journeys Design and deliver insightful dashboards and reports to track retention metrics, engagement trends, and campaign effectiveness YOUR SKILLS AND EXPERIENCE The successful CRM Analyst will have the following … skills and experience: Proven experience SQL Strong expertise in customer analytics, with a track record of using data to drive engagement strategies Proficiency in predictive modelling and segmentation techniques to optimize customer journeys. Hands-on experience with data visualization tools (e.g., Tableau, Power BI) to create intuitive More ❯

CRM ANALYST - LONDON UP TO £42,000 THE COMPANY We are supporting a renowned sporting establishment on a customer-centric analytics hire. THE ROLE The successful CRM Analyst responsibilities will include: Lead strategic analysis projects focused on customer retention and engagement, identifying trends and behaviors that drive … long-term engagement Develop predictive models and segmentation strategies to forecast customer churn, optimise retention campaigns, and personalise customer journeys Design and deliver insightful dashboards and reports to track retention metrics, engagement trends, and campaign effectiveness YOUR SKILLS AND EXPERIENCE The successful CRM Analyst will have the following … skills and experience: Proven experience SQL Strong expertise in customer analytics, with a track record of using data to drive engagement strategies Proficiency in predictive modelling and segmentation techniques to optimize customer journeys. Hands-on experience with data visualization tools (e.g., Tableau, Power BI) to create intuitive More ❯

Job Description - Audience & Product Data Analyst (15635) We have a brilliant opportunity for an Audience & Product Data Analyst to join our Customer Data team on a permanent contract, based in Luton. (Hybrid Working) This exciting role will be responsible for creating the audiences, segmentations and customer attributes required … for marketing, reporting, customer engagement across operations and service, web and app personalisation and media planning. The Customer Data team is responsible for enabling the business with the customer data and insight it needs, when it needs it. The team has access to lots of customer … customers. What you'll be doing Creating data solutions (such as views, segmentations, profiles) in Databricks to enable targeted marketing, operational communications, and detailed customer reporting and analytics. Creating real-time customer data products and audiences in mParticle to enable triggered and ad-hoc marketing, targeted customer More ❯

It has come to our notice that Fractal Analytics' name and logo are being misused by certain unscrupulous persons masquerading as Fractal's authorized representatives to approach job seekers to part with sensitive personal information and/or money in exchange of promise of lucrative job offers in Fractal. … Please exercise caution and verify that the person approaching you is a genuine representative of Fractal Analytics, or an authorized consultant, before you provide any personal details or other non-public information. If in doubt, please write to to seek clarification or report any abuse. Analytics Program Manager … 30+ days left to apply) job requisition id SR-30965 Location: UK, London (on client site hybrid) Brief about the Team & Fractal: Fractal Analytics is a strategic analytics partner to the most admired Fortune 500 companies globally and helps them power every human decision in the enterprise by More ❯