126 to 150 of 178 Customer Insight Jobs in the UK

B2C websites (English and German), including product uploads, launches, and promotions. Work closely with the wider Ecommerce team to achieve B2C sales targets and deliver a best-in-class customer experience. Monitor, analyse, and report on all aspects of sales and website performance; share learnings and actionable insights to inform trading decisions and long-term strategy. Proactively identify and … execute sales-driving opportunities based on real-time data, customer insights, and market behaviour. Recommend and implement UX/design improvements to enhance the customer journey and increase conversion rates, using user behaviour and analytics data. Collaborate with the Marketing team to ensure site content aligns with brand campaigns, marketing themes, tone of voice, launch timelines, and promotional … ensure product pages accurately reflect product details, ingredients, usage, recommendations, and brand values. Work closely with the CRM Manager to align on CRM strategies — sharing ecommerce insights and leveraging customer data to inform activity and segmentation. Manage on-site personalisation tools to deliver tailored content and experiences based on customer behaviour and data. Provide technical oversight for B2B More ❯

B2C websites (English and German), including product uploads, launches, and promotions. Work closely with the wider Ecommerce team to achieve B2C sales targets and deliver a best-in-class customer experience. Monitor, analyse, and report on all aspects of sales and website performance; share learnings and actionable insights to inform trading decisions and long-term strategy. Proactively identify and … execute sales-driving opportunities based on real-time data, customer insights, and market behaviour. Recommend and implement UX/design improvements to enhance the customer journey and increase conversion rates, using user behaviour and analytics data. Collaborate with the Marketing team to ensure site content aligns with brand campaigns, marketing themes, tone of voice, launch timelines, and promotional … ensure product pages accurately reflect product details, ingredients, usage, recommendations, and brand values. Work closely with the CRM Manager to align on CRM strategies — sharing ecommerce insights and leveraging customer data to inform activity and segmentation. Manage on-site personalisation tools to deliver tailored content and experiences based on customer behaviour and data. Provide technical oversight for B2B More ❯

B2C websites (English and German), including product uploads, launches, and promotions. Work closely with the wider Ecommerce team to achieve B2C sales targets and deliver a best-in-class customer experience. Monitor, analyse, and report on all aspects of sales and website performance; share learnings and actionable insights to inform trading decisions and long-term strategy. Proactively identify and … execute sales-driving opportunities based on real-time data, customer insights, and market behaviour. Recommend and implement UX/design improvements to enhance the customer journey and increase conversion rates, using user behaviour and analytics data. Collaborate with the Marketing team to ensure site content aligns with brand campaigns, marketing themes, tone of voice, launch timelines, and promotional … ensure product pages accurately reflect product details, ingredients, usage, recommendations, and brand values. Work closely with the CRM Manager to align on CRM strategies — sharing ecommerce insights and leveraging customer data to inform activity and segmentation. Manage on-site personalisation tools to deliver tailored content and experiences based on customer behaviour and data. Provide technical oversight for B2B More ❯

and compliance outcomes. Role Overview As a Forward Solutions Engineer/Principal Solutions Consultant at Aveni, you will be a key technical leader in pre-sales, solution design, and customer engagement. You will work closely with sales, product, engineering, and customer success teams to define, architect, demonstrate, and deliver AI-powered solutions tailored to banks, wealth managers, insurance … discovery, driving proof-of-concepts (POCs), and ensuring successful handover to implementation and ongoing support. About You You are a seasoned Consultant who combines deep technical capability with business insight, someone who is equally at ease in boardroom discussions as you are in exploring architecture diagrams. You thrive when solving complex, regulated-industry problems, especially in financial services or … constraints of clients. Positive feedback from clients on the clarity, reliability, and impact of your solutions and engagement. Good alignment and collaboration with Product, Engineering and Sales: features and customer insights feeding into roadmap, and technical delivery matching expectations. Reusability and scale: you help build patterns or frameworks that reduce effort and risk in future similar engagements. Maintaining up More ❯

Looking to advance your career in Product Management? About our Team Elsevier's Science, Technology, and Medical Journals (STMJ) division handles over 2,000 journals. Our Customer Experience & Innovation (CE&I) team combines strategic insights with innovative solutions to meet researchers' and clinicians' needs. We create best practices for trusted publishing and deliver a seamless customer experience. About … for tools to support and optimize analysis or investigative activities. This role is based in London or Oxford , with regular travel to Oxford, and will be part of our Customer-Centric Innovation Center of Expertise. You'll work closely with Technology, Data Science, and Data Analytics teams, as well as integrity and ethics experts, who are the main users … reliability in investigation workflows You'll grow trust and build alignment with stakeholders across Technology, Operations, and Publishing . You will help shape a product culture that embraces experimentation, customer insights, and data-informed decisions. You will contribute to delivering a trusted publishing experience and support millions of global researchers. Responsibilities Develop and implement tools for internal investigations in More ❯

with carrier networks and customs systems. Key Responsibilities Define and own the product vision, strategy, and roadmap for a global SaaS logistics platform. Conduct in-depth market, competitor, and customer research to uncover unmet needs. Translate business and customer insights into actionable product requirements and prioritised roadmaps. Lead cross-functional teams through the full product lifecycle, from ideation … to launch and optimisation. Manage regional localisation, ensuring the platform meets global compliance and integration standards . Collaborate with Sales, Marketing, and Customer Success to drive adoption and retention. Define and monitor key metrics such as usage, ARR growth, churn, and NPS to guide decisions. Foster a culture of experimentation, innovation, and data-driven development. About You We’re … driving innovation within the logistics industry, on a truly international scale. If you’re ready to take ownership of a global product that’s transforming logistics through technology and insight, we’d love to hear from you. Apply today to become our next Global SaaS Product Manager and help define the future of global logistics. More ❯

partnership with Engineering leadership. The Role in Detail Strategic Thinking & Thought Leadership Drive product vision and strategy across global accounting markets, staying ahead of regulatory changes, industry trends, and customer needs Lead AI transformation strategy for accounting workflows, positioning IRIS products at the forefront of AI evolution in bookkeeping, financial reporting, and compliance Serve as the authoritative voice on … markets, translating domain knowledge into product roadmaps Establish thought leadership through industry engagement, white papers, and strategic partnerships with accounting bodies on the future of AI in accounting Champion customer-centricity by understanding how AI will transform accounting professionals' work and translating insights into breakthrough innovations Product Leadership & Team Management Build and lead an exceptional product organization including Product … showing shared accountability for outcomes Strong technical acumen for architectural discussions and product-technology tradeoffs in AI implementations Track record of successful cross-functional leadership influencing Sales, Marketing, and Customer Success teams Additional Qualifications Private Equity environment experience including PE reporting, growth acceleration strategies, and acquisition integration timelines AI/ML product experience highly desirable International business experience navigating More ❯

partnership with Engineering leadership. The Role in Detail Strategic Thinking & Thought Leadership Drive product vision and strategy across global accounting markets, staying ahead of regulatory changes, industry trends, and customer needs Lead AI transformation strategy for accounting workflows, positioning IRIS products at the forefront of AI evolution in bookkeeping, financial reporting, and compliance Serve as the authoritative voice on … markets, translating domain knowledge into product roadmaps Establish thought leadership through industry engagement, white papers, and strategic partnerships with accounting bodies on the future of AI in accounting Champion customer-centricity by understanding how AI will transform accounting professionals' work and translating insights into breakthrough innovations Product Leadership & Team Management Build and lead an exceptional product organization including Product … showing shared accountability for outcomes Strong technical acumen for architectural discussions and product-technology tradeoffs in AI implementations Track record of successful cross-functional leadership influencing Sales, Marketing, and Customer Success teams Additional Qualifications Private Equity environment experience including PE reporting, growth acceleration strategies, and acquisition integration timelines AI/ML product experience highly desirable International business experience navigating More ❯

partnership with Engineering leadership. The Role in Detail Strategic Thinking & Thought Leadership Drive product vision and strategy across global accounting markets, staying ahead of regulatory changes, industry trends, and customer needs Lead AI transformation strategy for accounting workflows, positioning IRIS products at the forefront of AI evolution in bookkeeping, financial reporting, and compliance Serve as the authoritative voice on … markets, translating domain knowledge into product roadmaps Establish thought leadership through industry engagement, white papers, and strategic partnerships with accounting bodies on the future of AI in accounting Champion customer-centricity by understanding how AI will transform accounting professionals' work and translating insights into breakthrough innovations Product Leadership & Team Management Build and lead an exceptional product organization including Product … showing shared accountability for outcomes Strong technical acumen for architectural discussions and product-technology tradeoffs in AI implementations Track record of successful cross-functional leadership influencing Sales, Marketing, and Customer Success teams Additional Qualifications Private Equity environment experience including PE reporting, growth acceleration strategies, and acquisition integration timelines AI/ML product experience highly desirable International business experience navigating More ❯

Location: Remote (Global) Department: Product Reports to: Head of Products About the company We are a global trading technology company developing advanced market-visualization and trading platform, providing unparalleled insight into market liquidity, order flow, and trader behavior. Our desktop and web-based solutions are used by traders worldwide across equities, futures, and crypto markets to gain a competitive … end product lifecycle of the web trading application. Define product vision, strategy, and roadmap aligned with company goals. Work with B2B clients and end customers to translate market and customer insights into detailed product requirements and user stories. Work closely with engineering teams in an Agile development process to deliver high-quality releases on time. Analyze trader behavio r More ❯

the Year 2024 at the South Coast Tech & Innovation Awards. From their UK headquarters, the Support Department plays a crucial role in delivering trusted, innovative security solutions and exceptional customer experiences. As the Support Team Lead , youll support the Head of Support in overseeing the day-to-day operations of three sub-teams, ensuring service excellence, smooth communication, and … consistent delivery against KPIs and SLAs. Key Responsibilities Team Oversight & Daily Operations Manage and support the Customer Insights , Customer Resolution , and BPO/QA teams (8 team members). Act as the primary point of contact for escalations and complex issues. Ensure alignment across teams and maintain high standards of communication. Identify opportunities for process improvements and implement … solutions that enhance quality, efficiency, and the customer experience. Coach and support team members and line managers to drive performance and engagement. Cross-Department Support Monitor departmental SLAs and KPIs (e.g. CSAT, complaint resolution times, QA pass rates). Produce and maintain reports on quality, escalations, and team performance. Collaborate with development teams to test and validate updates to More ❯

Job Title: Customer Insights Analyst Location: London (1-2 days per week) Contract Length: 3 months IR35 Status: Inside IR35 Rate: £500-£570 per day Start Date: 2 weeks notice max Overview: Our client, recently acquired, is prioritising key data initiatives to strengthen their customer strategy. The focus is on retention, promotions, marketing effectiveness, growing the customer base, and outperforming competitors. Key Responsibilities: Collaborate with commercial, marketing, and loyalty teams. Build and maintain dashboards and reports on customer acquisition, retention, churn, and engagement. Analyse customer journeys, trends, and segmentation to generate actionable insights. Must have Skills & Experience: Proven experience enhancing customer strategy. Strong Python and SQL skills. Experience with cloud platforms, preferably GCP. More ❯

D365 CE Developer UK Wide - WFH with travel to customer sites/office when required Salary: £65k - £75k + Benefits We have an opportunity to join a specialist Microsoft consultancy focused on delivering digital transformation initiatives across D365 F&O/CE, Power Platform and AI. They have grown by over 100% in the last 12 months and are …/Architect level roles Company culture that values collaboration Deliver Microsoft solutions that solve real business problems Essential Experience: Deep expertise in Microsoft Dynamics 365 CE/CRM (Sales, Customer Service, Customer Insights) Proven experience designing and developing end-to-end D365 CE solutions Strong skills in Dynamics 365, C#, and .NET Solid understanding of Power Platform (Power More ❯

develop and scale Taptap Send's supply side partnerships in Anglophone Africa and grow our userbase. You will be excited to manage every aspect of growth in said markets: customer acquisition and retention strategy, pricing, user research, product quality, customer experience, team development and coaching. You will have an acute "own it" mindset, equally obsessed with the experience … scaling sending and receiving markets across Anglophone Africa. Lead the team on the ground to execute within collaboratively aligned timelines Manage every aspect of growth across the sending countries: customer acquisition and retention strategy, pricing, user research, product quality, customer experience, team development and coaching Report to the executive leadership team on progress, insights and needs, leveraging operational … on ways to unlock growth, improve profitability and increase brand awareness Hire, inspire, develop and retain top, diverse talent Collaborate closely with both internal and external stakeholders including the Customer Service, Finance, Tech, Legal, Financial Crime, Compliance, People Ops and more Build trust-based relationships with diaspora communities and commercial partners in the Anglophone West Africa region to increase More ❯

The Customer Insights Manager will be responsible for leading customer research initiatives within the marketing organisation, focusing on the day-to-day management of research projects. Reporting to the Marketing Research Manager, the ideal candidate will: Design customer research briefs, questionnaires and discussion guides aligned with business priorities and objectives, in collaboration with internal stakeholders and external … agencies. Analyse and present research results in a compelling way for a range of internal audiences, including senior business and marketing leaders. Synthesize information from multiple insight sources, including primary research, third-party data, customer analytics, and marketing/media performance. Identify and utilise the most relevant data sources to address key project questions. Requirements Essential: Minimum More ❯

ways to use intelligent data solutions, working alongside innovative thinkers and technical specialists to unlock the full potential of advanced analytics and automation. Principal Data Scientist Credit Risk and Customer Insights - We're also seeking a Principal Data Scientist with strong experience in debt and credit risk, ideally with a background in customer segmentation. In this role, you … ll help us better understand our customers, building models and insights that support fair, informed decisions and stronger customer relationships. Here's a taste of what you'll be doing: As a Principal Data Scientist, you'll combine deep technical expertise with a consultative, collaborative approach. Across these roles, you will: Lead data science projects from initial ideas through … through advanced analytics and data-driven insights Translate complex business requirements into practical models that directly influence commercial decisions Questions about this role? Reach out to Credit risk and Customer Insights Focus Support strategic decision-making around debt, credit risk and customer segmentation Build robust predictive models and propensity models to better understand our customers Partner with business More ❯

of a product or a set of complex product features. This individual is responsible for crafting and executing a commercially successful product strategy, informed by both qualitative and quantitative customer insights. Operating with minimal supervision, the role involves leading cross-functional project execution and driving measurable product outcomes. They will build strong relationships with technology teams to identify and … implement solutions that address customer needs. They will be recognised as a key stakeholder in evaluating and providing feedback on new feature proposals. Works in partnership with Technology to build prototypes and solve complex design challenges using agile methodologies. This position demands strategic thinking, a strong customer focus, and the ability to deliver impactful product solutions in a … dynamic and fast-paced environment. Responsibilities Understands customer needs and market trends through direct engagement and analysis. Liaises with stakeholders and users of the system to understand and prioritize requirements Develops and subsequently owns the short- and long-term roadmap for the product Aligns team efforts to deliver customer-centric solutions and segment-specific strategies. Uses data and More ❯

platform and manage the migration path of all customers onto the new platform Manage, coach the direct reporting Product Managers Align product planning and execution with strategic goals and customer insights Prioritise product initiatives based on value, feasibility, risk, and customer demand Drive the evolution of Workspace (checklists, triage, dashboards) and One Vixio (navigation, search, user UX) Ensure More ❯

customers to assess performance and identify opportunities for growth. - Develop and implement sales strategies focused on profitable growth and margin management. - Collaborate with internal teams to provide feedback on customer insights and market trends, supporting product and marketing initiatives. - Monitor sales performance, maintain accurate records, and prepare regular reports and forecasts. What You Will Bring: - Bachelor's degree in … ideas clearly and persuasively. - Proficiency in CRM software, sales analytics tools, and Microsoft Office Suite. This role is pivotal in supporting the company's goals of driving growth, enhancing customer satisfaction, and maintaining its position as a leader in the door hardware industry's OEM ecosystem. You will be part of a forward-thinking organisation that values collaboration, innovation … and customer focus, contributing to an inspiring work environment. Location: This is a remote role based in the UK, offering flexibility and the opportunity to travel as needed. Interested?: If you're passionate about business development and are ready to take on this rewarding challenge as a Business Development Manager - North, don't miss out! Apply today and take More ❯

Engage with technology executives, engineers, and stakeholders in pre-sales technical conversations and long-term relationship management. Design, develop, and oversee solutions to ensure successful deployment of Kosli, meeting customer control and audit requirements. Develop end user documentation, tutorials, blog posts, and videos explaining the capabilities of Kosli Provide product feedback to the engineering team, contributing to the product … roadmap with customer insights. Help shape Kosli's service offerings, including training and onboarding programs for new customers. Support marketing efforts through content creation, including blog posts, webinars, and live events. Collaborate in the Sales and Field Services Team to deliver exceptional customer service. You might be a great fit for this role if you have: Live in … AWS/Azure/GCP certifications, CISSP, CISM, or other security certifications are a plus Generous equity plan. Remote-first working environment with travel to our Oslo office and customer sites across Europe (London, Zurich, and more). Opportunity to work on innovative solutions with a passionate and driven team. If you are excited by the idea of transforming More ❯

sales, business development and marketing to create and influence the implementation of one Unipart improvement roadmap to increase usage and value from the CRM (including segmentation) Develop reporting on customer funnel performance, measuring against KPIs and benchmarks and supporting on developing consistent reporting Establish data quality checks (automating where possible) to ensure data quality meets specified quality and legal … leads and support operational needs Set up templates (reports, dashboards, forms etc.) to optimise consistent use across the teams Keep up to date with CRM innovation to continually improve customer engagement Assist with creating, editing and A/B testing HubSpot landing pages, forms, and CTAs - liaising with relevant stakeholders throughout the process. Managing HubSpot landing page and email … and do your best work every day. You may also have experience in the following: Marketing analytics, Campaign performance reporting, Data-driven marketing, Marketing ROI, Marketing dashboards and KPIs, Customer funnel analysis, Marketing data quality, B2B marketing operations, Commercial Effectiveness Manager, CRM Manager, CRM and Marketing Automation Manager, Marketing Effectiveness Manager, Commercial Performance Manager, Growth Operations Manager, Revenue Operations More ❯

and execution for the client's invoicing experience across web, mobile, and APIs. You'll work cross-functionally with design, engineering, risk, analytics, and other teams to bring innovative, customer-centric solutions to life-and especially in the areas of AI-powered tools, automation, and reporting. Responsibilities include: Define and drive the product strategy and roadmap Collaborate with design … engineering, risk, analytics and content teams to deliver features. Use customer insights and data to inform decisions and prioritize initiatives. Build AI-driven tools Lead the roadmap for APIs and integrations for enterprise sellers and developers. Own and expand reporting and analytics tools used by customers. Partner on go-to-market plans, feature launches, and internal/external communication. More ❯

develop new business opportunities Nurture relationships through long sales cycles (4 months - 3 years) Represent us at UK and German trade shows, engaging and qualifying leads Strategic Impact: Translate customer insights into marketing content ideas Use LinkedIn and CRM tools to research targets and manage pipeline Contribute to our overall sales and marketing strategy Collaborative Culture: Work closely with … our international manufacturing partners Be part of an "all hands on deck" team environment Share your perspective from customer meetings to help us improve What We're Offering 💰 Competitive Package: Base Salary: £52,000 - £58,000 Performance Bonus: Up to 15% (potential total package £59,800 - £66,700) Car Allowance: To support travel and commuting costs Holiday: 28 days More ❯

develop new business opportunities Nurture relationships through long sales cycles (4 months - 3 years) Represent us at UK and German trade shows, engaging and qualifying leads Strategic Impact: Translate customer insights into marketing content ideas Use LinkedIn and CRM tools to research targets and manage pipeline Contribute to our overall sales and marketing strategy Collaborative Culture: Work closely with … our international manufacturing partners Be part of an "all hands on deck" team environment Share your perspective from customer meetings to help us improve What We're Offering 💰 Competitive Package: Base Salary: £52,000 - £58,000 Performance Bonus: Up to 15% (potential total package £59,800 - £66,700) Car Allowance: To support travel and commuting costs Holiday: 28 days More ❯

develop new business opportunities Nurture relationships through long sales cycles (4 months - 3 years) Represent us at UK and German trade shows, engaging and qualifying leads Strategic Impact: Translate customer insights into marketing content ideas Use LinkedIn and CRM tools to research targets and manage pipeline Contribute to our overall sales and marketing strategy Collaborative Culture: Work closely with … our international manufacturing partners Be part of an "all hands on deck" team environment Share your perspective from customer meetings to help us improve What We're Offering 💰 Competitive Package: Base Salary: £52,000 - £58,000 Performance Bonus: Up to 15% (potential total package £59,800 - £66,700) Car Allowance: To support travel and commuting costs Holiday: 28 days More ❯