1 to 25 of 133 Customer Insight Jobs in the UK excluding London

Customer Insight Analyst Location: Leeds (Hybrid – 1 day per week in office) Salary: Up to £45,000 (depending on experience) The Company A well-established digital platform with over a million active users across the UK, offering technology-led subscription services in a fast-scaling consumer market. Known for its innovation in healthcare and eCommerce, the business has … seen rapid growth in recent years and is continuing to expand its analytics capabilities. The Customer Insight Analyst will play a key role in shaping customer and marketing strategies by translating behavioural data into commercial insight. The Role This is a hands-on role focusing on customer analytics, segmentation, and marketing performance. You’ll be responsible … for building dashboards, analysing behavioural trends, and guiding strategic decisions across acquisition, retention, and customer lifetime value. The role suits an analyst who’s confident with SQL, data visualisation tools like Tableau, and who can bridge the gap between data and non-technical stakeholders. Key Responsibilities Deliver insight to support acquisition, retention, and growth strategies Build and maintain More ❯

Job Title: Connected Car Customer Experience Design Manager - (phone number removed) Department : Commercial/Vehicle Connected Services Location: Warwickshire The Opportunity This is an exciting opportunity within the Vehicle Connected Services (VCS) Strategy team. As Customer Experience Design Manager, you'll be responsible for designing, measuring and enhancing an exceptional end-to-end customer experience at every … touchpoint of the VCS programme, ensuring satisfaction and loyalty throughout the customer lifecycle. Through acting as the voice of the customer for VCS, you'll represent our client's needs, preferences and feedback in decision-making processes. As well as conducting and overseeing research to continuously validate new ideas and improvements. You'll be responsible for continually developing … and ensuring the successful implementation of the customer experience strategy, including assessing possible CX innovations and applying these where necessary to the VCS customer journey. Working with a cross-functional programme team, including Engineering and Digital teams, you'll ensure a cohesive end to end approach is defined and delivered with the overall goal to remove friction, reduce More ❯

Customer Insight Analyst | Leeds (Hybrid) 💸 £38,000–£45,000 + up to 10% bonus 🏢 1 day/week in Leeds office We’re working with a growing UK brand looking to add a Customer Insight Analyst to their data team. This is a brand-new role focused on delivering actionable insights to shape marketing and CRM … strategy. You’ll partner closely with marketing teams, digging into data around churn, reactivation, CLTV, and customer behaviour across a large user base (~1.6M customers). What they’re looking for: Strong SQL + Tableau (Power BI/Looker also fine) Insight-led mindset Experience influencing marketing/CRM strategy Bonus: Retail/pharma experience, GA4 knowledge Interview … process: Informal intro with Head of Insight Task: Analyse customer data & present back insights Keen to hear more? Apply via the link on this page More ❯

Customer Insight Analyst Manchester (Hybrid - 2x Days a Week in Office) £45,000-£55,000 Are you passionate about using data to transform learning experiences and drive real educational outcomes? We're working with a leading education provider undergoing a curriculum transformation and looking to bring in a Learning Analyst to sit within their high-performing Insight function. Reporting into a Senior Insight Manager, this role is a great opportunity to combine analytics, modelling, and experimentation to shape how thousands of learners engage with digital products! THE ROLE You'll be joining a growing team (currently 8, will be 10 by end of year) and will work closely with Learning & Curriculum, Product, and IT teams More ❯

service offerings. As a core member of the executive team, the CPO will lead the Product Management function, build and empower high-performing teams, and drive innovation through deep customer insight and strong collaboration with Engineering, Commercial, and Regional teams. This role will be pivotal in delivering profitable growth, enhanced customer satisfaction, sustained market leadership, and a … committed to making a meaningful impact for our customers, our industry, and the planet. Role Overview The CPO will lead the development of product strategies across multiple markets and customer segments. This includes aligning with Camlin’s corporate vision, fostering innovation, and ensuring a cohesive and scalable approach to product lifecycle management that maximises customer value and commercial … outcomes. Working in close partnership with the CTO and Regional Heads, the CPO will ensure the product function is deeply informed by market and customer insight, aligned with Camlin’s investment strategy, and focused on long-term value creation. This role requires a visionary, hands-on leader who is as comfortable in strategy rooms as they are in More ❯

centre and workspace technologies. Reporting to the Head of Sales, the Account Manager plays a key role in managing the day-to-day relationships and operational success of clients customer accounts. This role focuses on ensuring high-quality management, maintaining customer satisfaction and success, and supporting account growth through effective coordination and communication Collaborating closely with Strategy and … Advisory, the Account Manager serves as the primary point of contact for assigned customers, ensuring their needs are met and expectations exceeded. By understanding customer environments and aligning services accordingly, the Account Manager helps maintain strong, long-term relationships and contributes to the overall success of the account. This role requires strong organisational skills, attention to detail, and the … ability to collaborate across internal teams to ensure smooth execution of services and timely resolution of issues. Customer Satisfaction: Delivering a high-quality experiences through responsive communication and reliable relationship management Account Retention: Maintaining strong client relationships and ensuring continued engagement through consistent value reinforcement, support and diligent account management Revenue Growth: Identifying upsell or cross-sell opportunities to More ❯

service offerings. As a core member of the executive team, the CPO will lead the Product Management function, build and empower high-performing teams, and drive innovation through deep customer insight and strong collaboration with Engineering, Commercial, and Regional teams. This role will be pivotal in delivering profitable growth, enhanced customer satisfaction, sustained market leadership, and a … committed to making a meaningful impact for our customers, our industry, and the planet. Role Overview The CPO will lead the development of product strategies across multiple markets and customer segments. This includes aligning with Camlin's corporate vision, fostering innovation, and ensuring a cohesive and scalable approach to product lifecycle management that maximises customer value and commercial … outcomes. Working in close partnership with the CTO and Regional Heads, the CPO will ensure the product function is deeply informed by market and customer insight, aligned with Camlin's investment strategy, and focused on long-term value creation. This role requires a visionary, hands-on leader who is as comfortable in strategy rooms as they are in More ❯

Annual Insurances vertical - including Confused.com. This is a senior strategic role, responsible for embedding design thinking into our business strategy, building high-performing teams, and delivering experiences that drive customer value, commercial outcomes, and long-term innovation. Youll inherit and lead a team of 8 (product designers, content designer, visual designers, and user research), empowering them to shape products … strategy to the details of a quote journey. What you'll be doing: Business Strategy & Design Thinking Partner with senior leadership to translate revenue goals into actionable strategies, embedding customer insight and design thinking across product, marketing, and commercial functions. Team Leadership & Development Lead, coach and scale a multi-disciplinary design and research team. Foster a culture of … clear career paths. Product Discovery & Delivery Define and oversee design discovery practices that de-risk decisions. Identify and capitalise on opportunities for innovation (think AI) as well as translating customer insight into roadmaps that deliver measurable value and support innovation at pace. Customer Acquisition & Retention Lead cross-functional initiatives to improve acquisition, retention, and product density. Align More ❯

Digital Market Insight Manager - Digital Engagement page is loaded Digital Market Insight Manager - Digital Engagement Apply locations Bristol Birmingham Glasgow Manchester York time type Full time posted on Posted Yesterday time left to apply End Date: August 9, 2025 (12 days left to apply) job requisition id 139354 End Date Friday 08 August 2025 Salary Range … support flexible working - click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary . Job Description JOB TITLE: Digital Market Insight Manager - Digital Engagement LOCATION: Bristol, Birmingham, Leeds, Chester or Manchester HOURS: Full time WORKING PATTERN: Hybrid, 40% (or two days) in one of our office hubs mentioned above About … digital bank with over 20 million active users. Moving into 2025 and beyond, driving the mobile first agenda continues to be a key part of LBG's strategic focus. Customer expectations are continuing to evolve, and more customers than ever are interacting online. The Digital Engagement team is at the heart of serving and supporting customers and colleagues, and More ❯

Customer & CRM Analyst | Hybrid – West Berkshire Reports to: Head of Data & Insights An opportunity to join a well-established, direct-to-consumer wine retailer at a pivotal point in their data journey. This role is all about bringing customer insights to life and helping shape smarter CRM decisions across three well-known brands. The Business A leader in … customers – and data sits at the heart of how they do it. The business operates several well-known wine brands under its umbrella, and is now looking to take customer analytics to the next level. This is a role made for wine lovers, and the benefits ensure that you won't miss out on a sample or two! The … Situation This new role is the first dedicated Customer/CRM Analyst position – a crucial step in better understanding and engaging their large customer base. You'll join a team that also includes an eCommerce Analyst and a Product/Merchandise Analyst. The role will sit at the heart of the commercial team , working across CRM, Finance, BI More ❯

each year, generating £650m income per annum, with strong growth this year and in plan going forward. The purpose of the Loans Commercial Performance team is to deliver our customer lending goals, with sustainable shareholder returns, and within our risk appetite. Key responsibilities and accountabilities Understand customer behaviour and commercial performance drivers to support delivery of the Loans … customer and financial plans Provide and present concise, insightful performance analysis to senior stakeholders Your role will involve implementing data management, controls, and governance and ensuring effective oversight to minimise data risk. You will be a champion for change, finding opportunities to improve our existing data management capabilities or transform our current ways of working with data. Your role … will involve collaboration with non-technical colleagues to understand data needs for Loans Commercial Pricing, Performance, and Reporting. Identify opportunities to increase customer demand and shape future Loans propositions based on deep customer and competitor insight Work effectively with wide range of key stakeholders (e.g., GB&M, Customer Insight, Finance, Group Transformation, Customer Propositions More ❯

each year, generating £650m income per annum, with strong growth this year and in plan going forward. The purpose of the Loans Commercial Performance team is to deliver our customer lending goals, with sustainable shareholder returns, and within our risk appetite. Key responsibilities and accountabilities Understand customer behaviour and commercial performance drivers to support delivery of the Loans … customer and financial plans Provide and present concise, insightful performance analysis to senior stakeholders Your role will involve implementing data management, controls, and governance and ensuring effective oversight to minimise data risk. You will be a champion for change, finding opportunities to improve our existing data management capabilities or transform our current ways of working with data. Your role … will involve collaboration with non-technical colleagues to understand data needs for Loans Commercial Pricing, Performance, and Reporting. Identify opportunities to increase customer demand and shape future Loans propositions based on deep customer and competitor insight Work effectively with wide range of key stakeholders (e.g., GB&M, Customer Insight, Finance, Group Transformation, Customer Propositions More ❯

each year, generating £650m income per annum, with strong growth this year and in plan going forward. The purpose of the Loans Commercial Performance team is to deliver our customer lending goals, with sustainable shareholder returns, and within our risk appetite. Key responsibilities and accountabilities Understand customer behaviour and commercial performance drivers to support delivery of the Loans … customer and financial plans Provide and present concise, insightful performance analysis to senior stakeholders Your role will involve implementing data management, controls, and governance and ensuring effective oversight to minimise data risk. You will be a champion for change, finding opportunities to improve our existing data management capabilities or transform our current ways of working with data. Your role … will involve collaboration with non-technical colleagues to understand data needs for Loans Commercial Pricing, Performance, and Reporting. Identify opportunities to increase customer demand and shape future Loans propositions based on deep customer and competitor insight Work effectively with wide range of key stakeholders (e.g., GB&M, Customer Insight, Finance, Group Transformation, Customer Propositions More ❯

each year, generating £650m income per annum, with strong growth this year and in plan going forward. The purpose of the Loans Commercial Performance team is to deliver our customer lending goals, with sustainable shareholder returns, and within our risk appetite. Key responsibilities and accountabilities Understand customer behaviour and commercial performance drivers to support delivery of the Loans … customer and financial plans Provide and present concise, insightful performance analysis to senior stakeholders Your role will involve implementing data management, controls, and governance and ensuring effective oversight to minimise data risk. You will be a champion for change, finding opportunities to improve our existing data management capabilities or transform our current ways of working with data. Your role … will involve collaboration with non-technical colleagues to understand data needs for Loans Commercial Pricing, Performance, and Reporting. Identify opportunities to increase customer demand and shape future Loans propositions based on deep customer and competitor insight Work effectively with wide range of key stakeholders (e.g., GB&M, Customer Insight, Finance, Group Transformation, Customer Propositions More ❯

JOB TITLE: Digital Market Insight Manager - Digital Engagement LOCATION: Bristol, Birmingham, Leeds, Chester or Manchester HOURS: Full time WORKING PATTERN: Hybrid, 40% (or two days) in one of our office hubs mentioned above About this opportunity Here at Lloyds Banking Group, we run the UK's largest retail digital bank with over 20 million active users. Moving into … and beyond, driving the mobile first agenda continues to be a key part of LBG's strategic focus. Customer expectations are continuing to evolve, and more customers than ever are interacting online. The Digital Engagement team is at the heart of serving and supporting customers and colleagues, and we must deliver on three key objectives to do this. Meet … more financial needs (by driving digital sales for the group), build a customer centric team (Digitise to mobile first through our customer & Colleague experiences) and deliver a world class personalised app (deliver the UKs no 1 banking app). The Digital Engagement team works collaboratively across customer channels to identify ways in which we can build deeper More ❯

Geospatial Insight & Analytics Manager Location: Leeds (Hybrid, 3 days per week in the office) Salary: £65,000 + £5,700 car allowance + 13.5% bonus The Company A nationally recognised retail and logistics business is looking for a Geospatial Insight & Analytics Manager to join their data function. The team plays a crucial role in using location-based data … to drive smarter, faster commercial and customer decisions, and this role will lead high-impact projects across location planning, network design, and targeted marketing. The Role This is a rare opportunity to shape the future of how geospatial analytics supports core strategic decisions in a business that owns and operates hundreds of sites across the UK. You will manage … one analyst and work closely with senior stakeholders across marketing, operations, and commercial teams. Key Responsibilities: Spatial Insight & Strategic Decision Support Translate business questions into geospatial data-driven insight Use spatial modelling to solve problems around store planning, network optimisation, and targeted customer engagement Identify whitespace opportunities based on demographics, mobility, and purchasing behaviour Advanced Geospatial Analytics More ❯

Job Description We are seeking a highly skilled and versatile Senior Insight Analyst to join our dynamic and data-driven centralised Analytics department. This role supports the Grosvenor venue business and will give you the opportunity to provide innovative customer analytics and actionable insights that support recommendations on commercial decisions, on areas like acquisition, CRM, cross-sell strategies … churn and customer behaviour This role enables the successful candidate to make a significant impact on our business strategy and customer experience. If you are passionate about data and customer insights, and enjoy working in a fast-paced environment, we would love to hear from you. Core responsibilities Customer insights : interpret and analyse a suite of … daily, weekly, and monthly dashboards to identify key trends, opportunities, and risks across the business. Customer behaviour analysis & modelling: Carry out deep dive analyses on customer behaviour, including geo-demographics, time of day, and transactional data. Investigate drivers of retention, and providing insights into predictive models to feedback into improvements Segmentation analysis & reporting: Developing and maintaining customer More ❯

a day-to-day basis, the postholder will be tasked with using their technical skills to help the team deliver key pieces of analyses relating to understanding and predicting customer behaviour. They will also work on turning these analyses into actionable insights which the business can use. Main Responsibilities Building Machine Learning models that provide insight into customers … and helps the business predict customer behaviour around scheme misuse, EV transition and affordability. These models are essential as the business undergoes transformation to become data driven and make evidence-based decisions. Provide insight into customer behaviour, choices and preferences using statistical methods such as regression and hypothesis testing to analyse data from our customer database. … Building dashboards that is able to tell a story and provide the business with key insights on customer behaviour. Analyse customer research data to gain insights on customer behaviour using Natural Language Processing (NLP) techniques such as sentiment analysis and topic modelling. Provide education to both internal and external stakeholders about the modelling process, including the assumptions More ❯

a day-to-day basis, the postholder will be tasked with using their technical skills to help the team deliver key pieces of analyses relating to understanding and predicting customer behaviour. They will also work on turning these analyses into actionable insights which the business can use. Main Responsibilities Building Machine Learning models that provide insight into customers … and helps the business predict customer behaviour around scheme misuse, EV transition and affordability. These models are essential as the business undergoes transformation to become data driven and make evidence-based decisions. Provide insight into customer behaviour, choices and preferences using statistical methods such as regression and hypothesis testing to analyse data from our customer database. … Building dashboards that is able to tell a story and provide the business with key insights on customer behaviour. Analyse customer research data to gain insights on customer behaviour using Natural Language Processing (NLP) techniques such as sentiment analysis and topic modelling. Provide education to both internal and external stakeholders about the modelling process, including the assumptions More ❯

we have the roles to make that happen. We're looking for a driven and enthusiastic team-player who is ready to make a difference. Within this role, the customer is at the heart of everything you do. You will have the opportunity to improve customer journeys across our fraud service and streamline our operational processes. Our focus … be doing Create and maintain bespoke workflow and colleague support tools, to improve processes and simplify colleague journeys Design and communicate reporting tools to lead the delivery of good customer outcomes across the fraud service. Create and present insights to relay timely and intuitive information to key stakeholders to facilitate decision making. Identify pain points in fraud journeys and … processes to prioritise change and transformation. Track and analyse the impact of changes, focusing on improving customer satisfaction and increasing operational efficiency, Use data analytics tools to analyse large datasets and translate this into actionable insights, working closely with Fraud Operations to integrate these into the overall strategy. Use complaint data and NPS scores to identify recurring patterns and More ❯

a full sales funnel from scratch across both UK and US Academic Success markets Prospect, qualify, demo, and close new pilot partnerships Create outbound and inbound workflows that scale Customer Validation & Insight Conduct early validation calls to uncover customer needs, test messaging, and continue to evaluate market potential Informing Product, Marketing, and the New Markets team to … with flexible hours Bonus Experience selling into UK or US Higher Education Familiarity with the assistive tech or accessibility space Knowledge of sales tools (e.g., HubSpot, RocketReach) Comfortable synthesising customer insight into actionable strategy Why Join Us? Competitive salary with EMI share options 33 days holiday (including public holidays) 9-day fortnight Remote-first with team meetups Personal More ❯

team reporting to the Senior Manager, Market strategy & Performance. As the Business Analyst you will be focused on transforming data into actionable insights that support strategic decision-making across customer insight, marketing performance, and portfolio analysis. This role involves conducting research to understand customer needs, pain points, and procurement processes, as well as supporting the development of … customer segmentation and marketing personas. A key responsibility is to collaborate with marketing and other internal teams to analyse campaign effectiveness, identify growth opportunities, and contribute to competitive and industry intelligence. The Business Analyst will play a crucial role in delivering clear, data-driven recommendations that improve marketing efficiency, enhance customer focus, and support the positioning of John … Crane is an equal opportunity employer. We celebrate diversity and are committed to crafting an inclusive environment for all employees. Duties & Responsibilities (not limited to) Conduct research to understand customer needs, pain points, satisfaction drivers, and procurement processes across the John Crane customer base. Support the development and maintenance of customer segmentation, personas, and buying journeys to More ❯

and they need analytical minds to support that journey. The Role This is a specialist analytics role focused on evaluating and improving learning performance. You'll sit within the Customer Insight function but work closely with the Learning & Curriculum team. Your day-to-day remit will involve analysing how learners interact with digital products and content, recommending behavioural … by SQL and Python-based ETL pipelines.- Help shape a centralised Learning Analytics Framework that tracks key KPIs on learner success, engagement, and satisfaction.- Translate complex analysis into accessible insight for stakeholders across product, learning, curriculum, and academic teams.- Collaborate with IT to ensure data quality and integrity across Microsoft Fabric environments.- Document and manage data models, analysis logic … and reports to support repeatable, scalable insight generation.- Contribute to predictive modelling projects focused on personalising learning journeys and improving learner retention. Skills & Experience Essential:- Strong SQL skills for data extraction and transformation.- Proficiency with Power BI for reporting, dashboarding, and data storytelling.- Comfortable using Python (or R) for analysis and statistical testing.- Knowledge of Microsoft Fabric or similar More ❯

hours per week, Monday Friday between the working window of 8:00am-6:00pm. We have an exciting opportunity for a Digital Product Manager Conservational AI to join the Customer Experience function at Yorkshire Water. What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people … that achieves valuable outcomes linked to company goals. This includes working cross-functionally with your squad and business stakeholders to create and execute a digital product strategy that improves customer satisfaction and reduces the need to contact. Youll understand the value the squad are generating and be focussed on hitting goals making sure the team are highly engaged. Working … closely with business stakeholders, youll be expected to use data and customer insight to inform your plans taking a build, measure, learn approach to digital product development. Some of the key role responsibilities are outlined below - Work cross-functionally to create the digital product strategy for your area targeting ambitious outcomes related to increasing digital self-service channel More ❯

for the technology. Do you enjoy solving problems and creating solutions to match? Maybe you love configuring and customising to suit user requirements? Highly proficient in Dynamics (Sales CRM, Customer Service and Customer Insight Journeys) Strong experience in Dataverse Hands-on experience with Power Platform (Power Pages ideal) Understands configuration and customisation Working knowledge of Javascript Great More ❯