1 to 25 of 97 Customer Insight Jobs in the UK excluding London

Job Title: Customer and Insight Analyst Location: Castle Donington (Hybrid - 2 days per week in the office) Contract Length: 6 Months Salary: £500 per day (umbrella) About the Role: Our client is seeking a highly skilled Customer and Insight Analyst to join their Customer Strategy & Insight Team. This role is pivotal in driving the … organisation's strategic approach to customer engagement and satisfaction. You will be responsible for analysing customer data and insights to enhance customer journeys and overall experience. Key Responsibilities: Collaborate with the Customer Strategy and Insight Team Manager to develop and implement initiatives aligned with the organisation's Customer Strategy, aimed at improving customer journeys. Create a sustainable model to share insights on diverse customer groups, engaging stakeholders across Customer Excellence, Connections, and Field Operations. Conduct stakeholder sentiment analysis related to customer journey enhancements. Represent the organisation externally in discussions that generate customer insights, relaying findings back into the business. analyse employee and operational data to identify satisfaction drivers More ❯

Customer Insight Analyst Salary: £42,000 Our client, a leading mutual housing society with over 12,000 homes, is seeking a Customer Insight Analyst to join their Analytics and Insights team. This role offers excellent flexibility with hybrid working (4-6 days per month in their Rochdale office) and the opportunity to work directly alongside senior … leadership in a collaborative environment. This position sits within a growing Analytics and Insights team of four, focusing on the technical side of customer data analysis including statistical modelling, machine learning models, and data visualisation tools such as Power BI. You will manage extensive survey programmes, including over 1,000 customer surveys annually and transactional surveys, ensuring compliance … with Tenant Satisfaction Measures (TSM) regulatory requirements. The role centres on analysing customer data and delivering insights back to the business through compelling presentations and visual storytelling. You will create customer segments to better understand tenant needs, with the ultimate goal of making tenants' lives easier through data-driven service improvements. Key Responsibilities: Design and manage comprehensive customer More ❯

Customer Insight Analyst Location: Manchester - Hybrid (2 days in office) Salary: Up to £33,000 + benefits Start Date: ASAP The Company A leading education and training provider with a global footprint, delivering professional courses.. they partner with thousands of schools, universities, and businesses to empower learners worldwide. You'll be joining an insights team of 10, working … heart of data-driven decision making. The Role This is an early-career role, ideal for a recent graduate or someone with 1-2 years' analytics experience. As a Customer Insight Analyst, you'll work across multiple datasets including learning, transactional, and operational data, turning numbers into meaningful stories that shape strategic decisions. You'll gain broad exposure … to reporting, stakeholder communication, and insight generation in a supportive, collaborative team. Key Responsibilities Develop and manage Power BI dashboards and reports, taking ownership of the backlog. Use SQL for data extraction and transformation across multiple business sources. Translate complex datasets into actionable insights and clear recommendations. Collaborate with stakeholders to understand business needs and deliver solutions. Build engaging More ❯

SENIOR CUSTOMER INSIGHT ANALYST UP TO £80,000 LONDON The Company: Join a fast-growing, data-driven organisation that has recently undergone a major analytics transformation, embedding insight and data science into the heart of its decision-making process. The central Analytics team partners with marketing, commercial, product, and finance teams to deliver high-impact insights and … shape the strategic direction of the business. Key responsibilities include: Delivering deep-dive analytics to investigate business challenges and identify growth opportunities Acting as a subject matter expert for customer insight, producing recommendations that influence commercial and marketing strategies Partnering with senior leadership, including C-suite, to drive key initiatives forward Integrating online and offline data sources to … create a 360° view of customer behaviour Collaborating with data scientists on model development, including churn and retention propensity models Designing, building, and maintaining interactive dashboards in Power BI for self-serve insights Presenting analysis to senior stakeholders in a clear, compelling, and commercially relevant way Fostering a data-first culture across the business by championing analytics best practices More ❯

SENIOR CUSTOMER INSIGHT ANALYST UP TO £80,000 LONDON The Company: Join a fast-growing, data-driven organisation that has recently undergone a major analytics transformation, embedding insight and data science into the heart of its decision-making process. The central Analytics team partners with marketing, commercial, product, and finance teams to deliver high-impact insights and … shape the strategic direction of the business. Key responsibilities include: Delivering deep-dive analytics to investigate business challenges and identify growth opportunities Acting as a subject matter expert for customer insight, producing recommendations that influence commercial and marketing strategies Partnering with senior leadership, including C-suite, to drive key initiatives forward Integrating online and offline data sources to … create a 360° view of customer behaviour Collaborating with data scientists on model development, including churn and retention propensity models Designing, building, and maintaining interactive dashboards in Power BI for self-serve insights Presenting analysis to senior stakeholders in a clear, compelling, and commercially relevant way Fostering a data-first culture across the business by championing analytics best practices More ❯

SENIOR CUSTOMER INSIGHT ANALYST UP TO £80,000 LONDON The Company: Join a fast-growing, data-driven organisation that has recently undergone a major analytics transformation, embedding insight and data science into the heart of its decision-making process. The central Analytics team partners with marketing, commercial, product, and finance teams to deliver high-impact insights and … shape the strategic direction of the business. Key responsibilities include: Delivering deep-dive analytics to investigate business challenges and identify growth opportunities Acting as a subject matter expert for customer insight, producing recommendations that influence commercial and marketing strategies Partnering with senior leadership, including C-suite, to drive key initiatives forward Integrating online and offline data sources to … create a 360° view of customer behaviour Collaborating with data scientists on model development, including churn and retention propensity models Designing, building, and maintaining interactive dashboards in Power BI for self-serve insights Presenting analysis to senior stakeholders in a clear, compelling, and commercially relevant way Fostering a data-first culture across the business by championing analytics best practices More ❯

Customer Insight Analyst Location: Manchester – Hybrid (2 days in office) Salary: Up to £33,000 + benefits Start Date: ASAP The Company A leading education and training provider with a global footprint, delivering professional courses.. they partner with thousands of schools, universities, and businesses to empower learners worldwide. You’ll be joining an insights team of 10, working … heart of data-driven decision making. The Role This is an early-career role, ideal for a recent graduate or someone with 1–2 years’ analytics experience. As a Customer Insight Analyst, you’ll work across multiple datasets including learning, transactional, and operational data, turning numbers into meaningful stories that shape strategic decisions. You’ll gain broad exposure … to reporting, stakeholder communication, and insight generation in a supportive, collaborative team. Key Responsibilities Develop and manage Power BI dashboards and reports, taking ownership of the backlog. Use SQL for data extraction and transformation across multiple business sources. Translate complex datasets into actionable insights and clear recommendations. Collaborate with stakeholders to understand business needs and deliver solutions. Build engaging More ❯

Customer Insight Analyst Location: Manchester – Hybrid (2 days in office) Salary: Up to £33,000 + benefits Start Date: ASAP The Company A leading education and training provider with a global footprint, delivering professional courses.. they partner with thousands of schools, universities, and businesses to empower learners worldwide. You’ll be joining an insights team of 10, working … heart of data-driven decision making. The Role This is an early-career role, ideal for a recent graduate or someone with 1–2 years’ analytics experience. As a Customer Insight Analyst, you’ll work across multiple datasets including learning, transactional, and operational data, turning numbers into meaningful stories that shape strategic decisions. You’ll gain broad exposure … to reporting, stakeholder communication, and insight generation in a supportive, collaborative team. Key Responsibilities Develop and manage Power BI dashboards and reports, taking ownership of the backlog. Use SQL for data extraction and transformation across multiple business sources. Translate complex datasets into actionable insights and clear recommendations. Collaborate with stakeholders to understand business needs and deliver solutions. Build engaging More ❯

Customer Insight Analyst Location: Manchester – Hybrid (2 days in office) Salary: Up to £33,000 + benefits Start Date: ASAP The Company A leading education and training provider with a global footprint, delivering professional courses.. they partner with thousands of schools, universities, and businesses to empower learners worldwide. You’ll be joining an insights team of 10, working … heart of data-driven decision making. The Role This is an early-career role, ideal for a recent graduate or someone with 1–2 years’ analytics experience. As a Customer Insight Analyst, you’ll work across multiple datasets including learning, transactional, and operational data, turning numbers into meaningful stories that shape strategic decisions. You’ll gain broad exposure … to reporting, stakeholder communication, and insight generation in a supportive, collaborative team. Key Responsibilities Develop and manage Power BI dashboards and reports, taking ownership of the backlog. Use SQL for data extraction and transformation across multiple business sources. Translate complex datasets into actionable insights and clear recommendations. Collaborate with stakeholders to understand business needs and deliver solutions. Build engaging More ❯

in the countries we operate in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. We are looking for a Customer Insight Analyst to join our growing analytics team and play a key role in driving data-led decision-making across the business. This position is ideal for someone … with strong analytical skills, business acumen, and a passion for understanding customer behavior — particularly within the online gambling industry. Your primary focus will be analyzing the performance and impact of promotional activity and evaluating the value and behavior of VIP players . You will use your insight to influence marketing strategy, CRM, and product decisions, helping us deliver … more effective and profitable customer experiences. Key Responsibilities Analyze the performance of customer promotions , including bonusing, free bets, cashback, and other incentive schemes. Evaluate VIP player activity , behaviors, retention trends, and potential high-value customers to support acquisition and retention strategies. Deliver actionable insights to marketing, CRM, and product teams to support data-led decision making. Own and More ❯

in the countries we operate in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. We are looking for a Customer Insight Analyst to join our growing analytics team and play a key role in driving data-led decision-making across the business. This position is ideal for someone … with strong analytical skills, business acumen, and a passion for understanding customer behavior — particularly within the online gambling industry. Your primary focus will be analyzing the performance and impact of promotional activity and evaluating the value and behavior of VIP players . You will use your insight to influence marketing strategy, CRM, and product decisions, helping us deliver … more effective and profitable customer experiences. Key Responsibilities Analyze the performance of customer promotions , including bonusing, free bets, cashback, and other incentive schemes. Evaluate VIP player activity , behaviors, retention trends, and potential high-value customers to support acquisition and retention strategies. Deliver actionable insights to marketing, CRM, and product teams to support data-led decision making. Own and More ❯

in the countries we operate in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. We are looking for a Customer Insight Analyst to join our growing analytics team and play a key role in driving data-led decision-making across the business. This position is ideal for someone … with strong analytical skills, business acumen, and a passion for understanding customer behavior — particularly within the online gambling industry. Your primary focus will be analyzing the performance and impact of promotional activity and evaluating the value and behavior of VIP players . You will use your insight to influence marketing strategy, CRM, and product decisions, helping us deliver … more effective and profitable customer experiences. Key Responsibilities Analyze the performance of customer promotions , including bonusing, free bets, cashback, and other incentive schemes. Evaluate VIP player activity , behaviors, retention trends, and potential high-value customers to support acquisition and retention strategies. Deliver actionable insights to marketing, CRM, and product teams to support data-led decision making. Own and More ❯

Customer Insight Analyst Up to £33,000 Hybrid - Manchester (2x days per week) The Company This leading education and training provider is on a mission to empower learners and drive success worldwide. With a truly global reach, they partner with schools, universities, and professional bodies across multiple countries to deliver high-quality learning experiences. The Team You’ll … be joining a collaborative Insights function of 10, covering both customer insight and web analytics. This is a generalist role that will give you exposure to a variety of data sources and projects, making it a fantastic opportunity to build a broad analytical skillset early in your career. The Role As a Customer Insight Analyst, you More ❯

Customer Insight Analyst Manchester (Hybrid – 2x Days a Week in Office) £45,000-£55,000 Are you passionate about using data to transform learning experiences and drive real educational outcomes? We're working with a leading education provider undergoing a curriculum transformation and looking to bring in a Learning Analyst to sit within their high-performing Insight function. Reporting into a Senior Insight Manager, this role is a great opportunity to combine analytics, modelling, and experimentation to shape how thousands of learners engage with digital products! THE ROLE You’ll be joining a growing team (currently 8, will be 10 by end of year) and will work closely with Learning & Curriculum, Product, and IT teams More ❯

who use our industry-leading data to produce bespoke and semi-automated reports for clients. Working closely with the Head of Group Consultancy, you’ll help deliver tailored market insight that blends housing market trends with customer behaviour—drawing on the unique position of our estate agency network. You’ll also collaborate with the wider Connells Group & Hamptons … data-driven graduate with at least 2 years’ experience to join the Connells Group Consultancy team. You’ll help produce client-facing reports that combine housing market data with customer insight, supporting strategic decision-making for clients and business development across the group.This is a unique opportunity to develop advanced analytical skills, gain exposure to a wide range … ll be doing: Analyse proprietary and public datasets to produce tailored reports for clients Support the creation of semi-automated reporting tools and dashboards Blend housing market trends with customer insight to deliver commercially valuable analysis Work closely with the Head of Consultancy on bespoke client briefs and strategic reviews Collaborate with the wider research team to ensure More ❯

a day-to-day basis, the postholder will be tasked with using their technical skills to help the team deliver key pieces of analyses relating to understanding and predicting customer behaviour. They will also work on turning these analyses into actionable insights which the business can use. Main Responsibilities Building Machine Learning models that provide insight into customers … and helps the business predict customer behaviour around scheme misuse, EV transition and affordability. These models are essential as the business undergoes transformation to become data driven and make evidence-based decisions. Provide insight into customer behaviour, choices and preferences using statistical methods such as regression and hypothesis testing to analyse data from our customer database. … Building dashboards that is able to tell a story and provide the business with key insights on customer behaviour. Analyse customer research data to gain insights on customer behaviour using Natural Language Processing (NLP) techniques such as sentiment analysis and topic modelling. Provide education to both internal and external stakeholders about the modelling process, including the assumptions More ❯

a day-to-day basis, the postholder will be tasked with using their technical skills to help the team deliver key pieces of analyses relating to understanding and predicting customer behaviour. They will also work on turning these analyses into actionable insights which the business can use. Main Responsibilities Building Machine Learning models that provide insight into customers … and helps the business predict customer behaviour around scheme misuse, EV transition and affordability. These models are essential as the business undergoes transformation to become data driven and make evidence-based decisions. Provide insight into customer behaviour, choices and preferences using statistical methods such as regression and hypothesis testing to analyse data from our customer database. … Building dashboards that is able to tell a story and provide the business with key insights on customer behaviour. Analyse customer research data to gain insights on customer behaviour using Natural Language Processing (NLP) techniques such as sentiment analysis and topic modelling. Provide education to both internal and external stakeholders about the modelling process, including the assumptions More ❯

brand, known nationwide for their products in the home & lifestyle space. With ongoing growth and digital transformation, they are investing heavily in data capabilities to improve business decision-making, customer insight, and operational efficiency. The organisation has already built out a small but capable data team, and they’re now looking to appoint a BI Lead to accelerate More ❯

brand, known nationwide for their products in the home & lifestyle space. With ongoing growth and digital transformation, they are investing heavily in data capabilities to improve business decision-making, customer insight, and operational efficiency. The organisation has already built out a small but capable data team, and they’re now looking to appoint a BI Lead to accelerate More ❯

brand, known nationwide for their products in the home & lifestyle space. With ongoing growth and digital transformation, they are investing heavily in data capabilities to improve business decision-making, customer insight, and operational efficiency. The organisation has already built out a small but capable data team, and they're now looking to appoint a BI Lead to accelerate More ❯

CX Data & Insight Analyst Location: Egham (Hybrid - 3 days in the office per week) Salary: up to £40,000 About the Role Our client is seeking a CX Data & Insight Analyst to play a pivotal role in shaping how customer experiences are understood and improved. This role is perfect for someone who loves working with data, has … a curious mindset, and is passionate about uncovering insights that drive meaningful change. As part of the Customer Experience team, you'll leverage analytics, machine learning, and AI-driven tools to identify trends, behaviours, and opportunities across the customer journey. You'll transform complex data into compelling insights that inform strategic decision-making and improve customer satisfaction … processing techniques to both structured and unstructured data sources. Monitor key CX metrics (NPS, CSAT, conversion rates) to identify emerging trends, opportunities, and risks. Conduct exploratory analysis to uncover customer pain points and behavioural patterns. Translate data into actionable insights that influence decisions across Finance, Operations, Sales, and Marketing. Support the testing, piloting, and scaling of AI-driven tools More ❯

seeking an experienced and visionary Products & Propositions Lead - Managed Service to shape the future of our Managed Services portfolio. This strategic and hands-on role is central to driving customer-focused innovation across our IT infrastructure, cloud, and cybersecurity offerings. If you thrive in agile environments, excel at turning insights into impactful solutions, and have a passion for delivering … real difference. Key Responsibilities as a Products & Propositions Lead Managed Service: Product Strategy & Innovation Lead the development of Managed Services propositions from concept to market. Deliver innovations based on customer, market, and technology insights. Collaborate with sales, technical, commercial, and service delivery teams to exceed growth targets. Go-to-Market Execution Define target markets, personas, and customer problem … onboarding, and enablement across teams. Performance & Optimisation Monitor KPIs including revenue, margin, pipeline growth, and roadmap delivery. Use data-driven insights to refine propositions and improve outcomes. Engage with customer forums and feedback loops for continuous improvement. Stakeholder & Partner Engagement Build strong relationships with vendors, integrators, and strategic partners. Align strategies with Divisional MD and Board-level stakeholders. Ensure More ❯

Job Title: Senior Data Insight Analyst Location: Peterborough (hybrid working) Role Overview Markerstudy Group are looking for an experienced Data Insight Analyst to join a fast growing company in developing ambitious solutions across a range of insurance lines, by leveraging vast data assets and state-of-the-art processing capabilities. As a Data Insight Analyst, you will … use your advanced analytical skills to: Deliver outstanding and actionable customer insights Have responsibility for providing insights and support the building data products that helps shape Markerstudy’s strategic roadmaps and customer propositions Support the delivery, maintanence and ongoing support of the Data Insight and Enrichment integration strategy across the group Work collaboratively with other areas to … critical advantage in the increasingly competitive insurance market. Key Responsibilities: Support the build and maintenance of our core data product capabilities of in areas of debt, affordability, claims, pricing, customer personalisation and our customer service contact centre. Support the delivery of analytics to the business via analysis, testing, modelling, profiling, and reporting. Investigate data and analytical initiatives to More ❯

Job Title: Senior Data Insight Analyst Location: Peterborough (hybrid working) Role Overview Markerstudy Group are looking for an experienced Data Insight Analyst to join a fast growing company in developing ambitious solutions across a range of insurance lines, by leveraging vast data assets and state-of-the-art processing capabilities. As a Data Insight Analyst, you will … use your advanced analytical skills to: Deliver outstanding and actionable customer insights Have responsibility for providing insights and support the building data products that helps shape Markerstudy's strategic roadmaps and customer propositions Support the delivery, maintanence and ongoing support of the Data Insight and Enrichment integration strategy across the group Work collaboratively with other areas to … critical advantage in the increasingly competitive insurance market. Key Responsibilities: Support the build and maintenance of our core data product capabilities of in areas of debt, affordability, claims, pricing, customer personalisation and our customer service contact centre. Support the delivery of analytics to the business via analysis, testing, modelling, profiling, and reporting. Investigate data and analytical initiatives to More ❯

Here is an insight to Money and Pension Service: At the heart of the Money and Pensions Service are our values – caring, connecting and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for … collaboration with cross functional teams to design new journeys to satisfy the strategic priorities. Ensure delivery plans are appropriate, considering impact on service delivery, front-line MaPS colleagues and customer experience. Deliver enhanced customer experience, uplift seen in customer experience and satisfaction as measured by the increase in agreed KPI’s. Promote simplification of propositions, processes, as … journey Operate as a primary interface to the wider MaPS programmes, driving digital best practice to facilitate consistent journeys, ensuring they will blend or align with current or planned customer experiences and thinking Embed the concept of Customer centricity within change processes and governance. Assist with the shaping and structuring of projects with a view to maximising customer More ❯