1 to 25 of 103 Customer Insight Jobs in the UK excluding London

Customer Insight Analyst South Manchester - Hybrid Forward Role are excited to be working with a customer focused business in South Manchester, who are looking for a commercially minded Customer Insight Analyst with a strong focus on customer behaviour and churn analysis to join a … growing, insight-driven digital business. This is a unique opportunity to use data to genuinely shape and influence strategic decisions across a diverse product portfolio. As the Customer Insight Analyst, your core focus will be digging into customer behaviours, what drives them, what keeps them engaged … that can be clearly communicated to a range of stakeholders across marketing, product, and leadership teams. Your work will directly inform initiatives to boost customer engagement, improve retention, and optimise overall business performance. Role & Responsibilities: Analyse performance and customer behaviour data to uncover actionable insights. Identify churn patterns More ❯

We are currently recruiting for a Director of Customer Experience , reporting to our Managing Director, UK & Ireland, to be accountable for designing and delivering an outstanding, consistent customer experience across all touch points in the customer journey. What will you be doing in this role? As our … Director of Customer Experience , you will lead Tunstall Response (our national Alarm Receiving Centre) and all customer experience teams and processes, ensuring exceptional customer service, proactive support, and operational excellence. As a key enabler of Tunstall's strategic transformation and the development of Independent Living as a … Service (ILaaS), you will embed a customer-centric operating model that supports new service propositions, drives customer loyalty, and creates scalable, future-proof service capabilities. The Ideal candidate: To be successful in this role you will significant leadership experience within customer experience, service delivery or customer More ❯

Customer Success Operations Manager Competitive + Bonus + Benefits Manchester or Slough/Heathrow Approach, UK Permanent full time Make a real impact by turning customer feedback into action. At IRIS Software Group, we build software that helps organisations thrive - and were just as committed to listening to … our customers as we are to supporting their success. Were looking for a Customer Success Operations Manager to take ownership of our customer feedback programmes and use insights to help shape customer experience across the business. In this role, youll manage our NPS, Product NPS, and CSAT … turning feedback into clear recommendations that influence how we retain customers, improve satisfaction, and deliver long-term value. Youll work closely with teams across Customer Success, Sales, Product, Marketing and Supportplaying a key role in how we listen to customers and act on what they tell us. If you More ❯

locations to serve more than 65,000 companies – from startups to public companies – that rely on Freshworks software-as-a-service to enhance their customer experience (CRM, CX) and employee experience (ITSM). Our cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer … Forbes, Fortune, Bloomberg, and has been named a BuiltIn Best Place to Work in San Francisco and Denver for the last three years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price … and Best Relationship. Job Description Freshworks is seeking a Voice of Customer (VoC) leader to lead our efforts in capturing, analyzing, and leveraging customer feedback to drive product improvements and enhance customer experience across our suite of products. Reporting to the VP of Customer Engagement, you More ❯

Senior Data Analyst - Customer Data Salary up to £50,000 2 days office based Brighton and Hove, Sussex Talent Hub are looking for an experienced Customer Data Analyst to join a thriving business based in Central Brighton. You will play a key part of their Customer Data … strategy at an exciting time for this successful company. Key responsibilities for this Senior Data Analyst job include: Lead the reporting, insight and analytics for the organisation, focusing on customer data and story telling, providing pro-active reporting and actionable insights. With a strong emphasis on customer acquisition and engagement and optimising lifetime member value. Regular monitoring and reporting on key customer data metrics. Support and provide guidance on the development of campaign and overall performance reporting, actionable insight and data-driven models for use across the customer lifecycle (e.g. engagement, attrition, life More ❯

loyalty proposition, program and plan delivering at least 3% incremental LFL growth year in year through a best in class program creating a rich customer experience that creates industry leadingcustomer loyalty and retention driving life time value and sustainable top line and bottom line growth for business. You will … to revenue and EBITDA growth as the single biggest LFL contributor effective reporting of KPIs to measure the effectiveness of loyalty & CRM initatives and customer & commercial performance including incremental revenue and profit CRM & Loyalty Development Roadmap define customer back the 3 year prioritised CRM and loyalty roadmap, assess … our platforms (cdxp, personalisation, loyalty engine) ensuring it is effectively set up and utilised across the business, identify opportunities for system automations and optimisation customer insight into action be on the pulse of future trends in the industry and networked with specialist in this space to bring leading More ❯

led growth. This involves harnessing the love our members have for our service and growing by systematically creating conditions that encourage and amplify organic customer-driven growth. We have an exceptional exec team in place and a strong data & analytics capability. However, to realise our full potential, we need … somebody to lead us through driving greater strategic clarity, deeper customer and market insight, and more precise measurement of execution metrics. Reporting directly to the CEO, the VP of Insights & Strategy will support the exec team and play a pivotal role in shaping our strategic direction, ensuring that … team in developing a predictive growth and advocacy strategy that identifies, measures and amplifies the key drivers of viral organic growth. Build a scalable customer and market intelligence engine anticipating behavioural shifts, emerging customer trends and market opportunities. Oversee an integrated data, analytics and decision-making infrastructure to More ❯

Ready to head up Moorepay's product marketing team? Want to put your spin on our positioning, messaging, and product direction? We need a customer-obsessed product marketer to manage our team - owning customer insights, nailing messaging, and paving the way for a customer-focused product. If … ll manage the product marketing engine from head to toe in a comprehensive 360 role. From sales enablement and competitive intel, to GTM and customer insights, this role touches every area of the function. You'll be working closely with our tight-knit marketing team, including acquisition gurus, our … marketing goals. Develop insights about Moorepay, it's products, and it's customers that impact business decisions. Own our ICP profile, qualitative updates, and customer/prospect research. Lead customer forums, advocacy, and advisory boards. Customer-focused Lead and create an organisation-wide customer orientation and More ❯

Head of Customer Success We are recruiting strategic and dynamic Head of Customer Success to lead and grow our newly formed Customer Success team. In this role, you will be responsible for ensuring customers have a seamless onboarding experience, driving long-term customer satisfaction, retention, and … growth. You will have the opportunity to join a fast-paced environment that values innovation, collaboration, and a customer-centric approach. The Head of Customer Success will play a key leadership role in defining the vision and execution of our customer and client success strategy in a … working cross-functionally with Sales, IT, and Operational teams to deliver exceptional service and value to our clients. Skills and Experience: Proven leadership in customer success, managing teams focused on onboarding and retention. Experience building high-performing, customer-centric teams. Cross-functional collaboration within matrix structure organisations. Strong More ❯

leader will be responsible for driving direct and indirect sales with a primary focus on market share growth across the product portfolio within our customer base and will lead a team of account and sales managers dedicated to growing the business and delivering an extraordinary customer experience. The … leader must possess a keen understanding of the Aerospace & Defense industry, the customer base, electronic distribution and the competitive landscape. Responsibilities: Development and lead the Europe Go-To-Market sales strategy. Lead sales team to meet or exceed commitments (revenue growth, market share growth, account profitability, and customer … coverage aligns and is established to execute on strategy, and effectively manage resource utilization to help maximize revenue. Build and develop the capabilities of customer service, account managers, field application engineers, sales managers & key account managers to execute on the go-to-market strategy. Develop initiatives and localized teams More ❯

Education. This role sits at the intersection of commercial, product, and buyer insight. You'll lead early-stage discovery and validation work, turning complex customer needs into compelling value propositions, scalable go-to-market strategies, and differentiated positioning. You'll play a pivotal role in the success of Tailo … s expansion-ensuring we deeply understand customer pain points, find routes to budget, and articulate how Tailo delivers tangible outcomes for learners and institutions alike. You'll report into the Director of Product, working closely with our CEO, CMO Product, GTM, and Design teams. Although this role sits within … a rare opportunity to shape both the narrative and strategy of a high-impact accessibility product from the ground up. Key Responsibilities Market Discovery & Customer Insight Conduct deep qualitative and quantitative research with buyers, stakeholders, and users to map needs, pain points, KPIs, and budget pathways. Validate and More ❯

The ideal candidate will have experience within an omni-channel e-commerce environment and a technical appreciation for the ecommerce ecosystem to satisfy app customer requirements. Responsibilities Gather requirements and lead the app product from an internal perspective to deliver the best customer experience Work with the onsite … and drive this relationship to create value, ensuring timely delivery and alignment with business goals Collaborate with IT and other internal stakeholders to balance customer experience with internal requirements and capabilities Work alongside the customer team to ensuring a seamless experience across all customer touch points Maintain … and manage integrations with internal and external systems and troubleshoot problems Optimise and own the continuous improvement of the app based on data - customer insight, direct and cross functional feedback Own the app store requirements including reviews and community management Attract, engage and retain customers through proactive strategies More ❯

and performance. AI and Analytics Enablement: Partner with stakeholders to identify opportunities where AI and advanced analytics can enhance cyber security services, operations, or customer insights. Reporting & Visualization: Lead the development of interactive dashboards and business intelligence tools using Power BI to provide actionable insights to internal teams and More ❯

Intelligence team to produce and manage Power BI reports used across 16 countries, aiming to provide a single source of truth for performance and customer insights. Job Profile We seek a data-literate individual to join as a Reporting Product Owner. The ideal candidate will have experience with Azure More ❯

a Data Analyst to join a dynamic team within a prestigious sports organization. This is an exciting opportunity to work on a variety of customer analytics projects, focusing on segmentation, churn, and retention using membership and event data. Key Responsibilities: Analyze customer data from membership and event sources … dataflows to ensure accurate and accessible data. Work closely with the CRM team to support campaigns and personalization strategies. Lead and contribute to key insight projects, including attendee profiling, membership renewal analysis, and booking traffic trends. Create and deliver data reports and dashboards using SQL and Python. Ideal Candidate … experience in a data analyst role. Strong SQL skills (essential). Experience with Python (preferred) and running monthly scripts. Familiarity with CRM teams and customer insight projects. Bonus points for experience with Salesforce and CRM Analytics . Excellent communication skills, with the ability to present insights clearly to More ❯

to regional efforts to sell into healthcare businesses. Job Responsibilities: Work with Regional Directors to position BT products in context with Healthcare businesses. Bring customer insight and perspectives into Customer Solutions, Strategy and Marketing to champion the right product and proposition set to win in the Healthcare … Director conversations with key Healthcare industry stakeholders, providing thought leadership, introductions, materials, and shaping conversations. Provide feedback to Marketing on where to invest our customer relations budget. Provide a vertical sector overlay into the CPS regions, establishing our capability to win back significant Healthcare business. Shape a Healthcare-tailored More ❯

Job Description How You'll Make an Impact As the Director of Customer Success, you will play a pivotal role in shaping the future of our customer relationships, driving product adoption, and fostering long-term loyalty. Your leadership will directly influence our ability to deliver exceptional value to … success with Epsilon's solutions. Here's how you will make an impactful difference at Epsilon: Work together win together: As the Director of Customer Success for PeopleCloud Loyalty and Customer solutions, you will create a collaborative environment where cross-functional teams and customer stakeholders work together … to achieve shared goals. Your leadership will ensure that every customer interaction is meaningful and contributes to mutual growth and success. Innovate with purpose: You will be part of a forward-thinking company that values creativity and collaboration. In this role, you will leverage cutting-edge Customer Success More ❯

of gaming brands on the continent. To help us continue on our already impressive growth trajectory, we’re on the lookout for a Senior Customer Insight Analyst. This person will help us build a data led decision making culture; focusing on the impact of promotional activity and web … development, to deliver an improved customer experience, as well as commercial value to the business. Responsibilities As a FE developer, you will be an important member of a high performing Scrum team, delivering high-quality software and high-quality iterative releases. You will be participating in business requirements analysis … unit tests for them Participate in the analysis, diagnosis, and troubleshooting of the complex parts of the developed solution Cooperate with other teams and customer technical representatives to follow up solution development from requirements clarification to solution integration Integrate 3rd party code into the FE application. Reviewing the code More ❯

W. R. Berkley Corporation, a Fortune 500 Commercial Lines Insurance Company. With key locations in Urbandale, IA and Wilmington, DE, BTS provides innovative and customer-focused IT solutions to the majority of WRBC's 60+ operating units across the globe. BTS's wide reach ensures that ideas and opinions … that meet the needs of our operating units and drive business growth. Execute on the product strategy for CRM, aligning with business goals and customer needs. Collaborate with stakeholders to gather and prioritize product and customer requirements. Collaborate with engineering, design, and other cross-functional teams to define … fast-paced environment. Exceptional communication and interpersonal skills with the ability to interact seamlessly at all levels with both technical and business stakeholders. Strong customer service focus and sense of urgency. Ability to quickly adapt and learn new technologies and systems. Ability to function as a valuable team member More ❯

newsletters, brochures, blog posts, and social media assets. Work closely with designers to ensure all content is visually on point. * Market Research: Dive into customer insights, industry trends, and competitor activity to help shape smart, data-driven strategies. * Social Media Management: Own and grow the company's social presence More ❯

Ensure the website's core functionalities-navigation, taxonomy, and search-are continually refined to enhance UX. Support product range expansion through market research and customer insight analysis. Candidate Criteria Substantial experience in a similar ecommerce or digital trading role within a multi-channel or retail environment. Strong knowledge … Plus experience is advantageous. Proficiency in SEO tools such as SEMrush, Ahrefs, or equivalent. Proven success delivering measurable CRO improvements through structured testing and insight-led changes. Competent in using GA4 to analyse trends, measure performance, and drive decision-making. Demonstrable leadership skills with experience managing and motivating direct … organised and able to manage multiple projects in a fast-paced environment. Commercially minded, with a focus on driving revenue and improving the online customer journey. Passionate about digital innovation and staying informed of ecommerce trends and best practices. Please apply for more information GleeMD At Gleeson Recruitment Group More ❯

Ensure the website's core functionalities-navigation, taxonomy, and search-are continually refined to enhance UX. Support product range expansion through market research and customer insight analysis. Candidate Criteria Substantial experience in a similar ecommerce or digital trading role within a multi-channel or retail environment. Strong knowledge … Plus experience is advantageous. Proficiency in SEO tools such as SEMrush, Ahrefs, or equivalent. Proven success delivering measurable CRO improvements through structured testing and insight-led changes. Competent in using GA4 to analyse trends, measure performance, and drive decision-making. Demonstrable leadership skills with experience managing and motivating direct … organised and able to manage multiple projects in a fast-paced environment. Commercially minded, with a focus on driving revenue and improving the online customer journey. Passionate about digital innovation and staying informed of ecommerce trends and best practices. Please apply for more information GleeMD At Gleeson Recruitment Group More ❯

roadmap. This role will oversee the performance and evolution of our ecommerce site, working closely with our digital agency to drive continuous improvements in customer experience and conversion. The ideal candidate will be a Shopify expert with a strong understanding of DTC ecommerce best practices, website performance optimisation, and … liaison between the business and the digital agency, ensuring effective delivery of technical improvements. Manage website enhancements, ensuring they align with business objectives and customer needs. Maintain a deep understanding of the Shopify ecosystem, apps, and integrations to optimise performance. Website Optimisation & Customer Experience Identify and address customer friction points to improve website usability and performance. Take practical, insight-driven approach to website improvements. Use qualitative and quantitative insights (e.g., customer feedback, heatmaps, and analytics) to inform enhancements. Continuously refine the online shopping journey to increase engagement and improve overall customer satisfaction. Advocate a More ❯

hospitality sector , operating over 2,600 pubs, restaurants, and hotels across the UK . Their digital analytics function is expanding to enhance website performance, customer journeys, and marketing effectiveness . The analytics team is structured into four key areas: Digital – Website and app reporting, deep-dive analysis, and future … planning CRM – Customer database management, campaign analysis, and reporting Loyalty & Customer Insights – Understanding and segmenting customer behavior Data Science & Engineering – Supporting analytics efforts and proving business value The Role As a Digital Data Analyst , you will be responsible for website performance analytics, ensuring high-quality data reporting … and debugging tracking issues. You will provide valuable insights that enhance the customer experience and improve conversion rates. Key Responsibilities: Ensure data quality and debug tracking issues for web analytics tools such as GA4, Looker, and Power BI Extract, assess, and report on website data, delivering actionable insights Work More ❯

DATA INSIGHT ANALYST UP TO £70,000 LONDON A leading fintech company is looking for an Insights Analyst to join their growing team. This role offers the chance to collaborate with multiple teams, working closely with senior stakeholders to turn complex data into actionable opportunities. THE ROLE: As a … Data Insight Analyst , you will: Develop customer segmentation models to identify high-value audiences and drive revenue growth. Analyse customer retention, dealership activation, and marketing performance to optimise strategy. Work with teams across the business to enhance personalisation, reduce churn, and improve customer lifetime value. Assess … initiatives with data-driven insights. YOUR SKILLS AND EXPERIENCE: To be successful in this role, you will have: Strong analytical skills with experience in customer insights, marketing analytics, or business intelligence. Proficiency in SQL, is a must have. Google Analytics experience is strongly preferred. Familiarity with marketing performance metrics More ❯