buckingham, south east england, United Kingdom Hybrid / WFH Options
Ascendion
We are urgently looking for an CustomerSupport Role to join our Device Intelligence team. The ideal candidate will have proven experience in Accounts Management and Customer First service and support for all account related issues. Required: An Accounts Management team member will be responsible for … the following scope of work within the Accounts Management & Provisioning team. Provide Customer First service and support for all account related issues. Use of IT Service Management tools to track and record customer incidents and requests. Apply excellent written, digital, and oral communication skills. Work on an … tech forward customersupport team assisting users both local and remote. Liaising with IT engineers to maintain identity management and security throughout the user account lifecycle. Balance the demands of daily and routine assignments with long-term projects. Monitor and prioritize work from multiple intake vectors, including but More ❯
Customer Service Advisor/London/£30,000/Hybrid Our client is a leading membership organisation offering exceptional experiences and services to their business members through consultancy and value-added services. “We are looking for a first point of contact for our members, to enhance the member experience … by maintaining high standards of the organisation and providing exceptional customersupport” Role and Responsibilities: Respond to member enquiries via phone, email, web and live chat in a timely manner Provide clear and accurate support on standards, products and services to both active and prospective members Promote … protection legislation and company policies are adhered to, maintain an accurate and up-to-date record of our member base by following agreed member support systems and processes Develop and maintain a thorough and up-to-date understanding of standards, products and services Provide clear and accurate supportMore ❯
The role requires close collaboration with internal teams and third-party managed service providers to escalate issues, bridging the gap between first-line support and more complex technical and operational problem-solving 2nd and 3rd line support teams. Energy/Utilities is a must. Customer Experience Provide … clear, professional, and empathetic support for customers contacting client Service Desk. Regularly monitor and review customer feedback and ticket trends to improve customer experience. Support process improvements to improve customer experience. Support & Issue Resolution Provide industry SME-level support, handling queries escalated by … the Service Desk. Investigate, categorise, and diagnose customer issues, ensuring efficient and accurate resolution. Act as a bridge between first-line support and technical/operational teams, escalating complex issues where necessary. Manage and track customer cases and incidents, ensuring they are resolved efficiently within agreed SLAs. More ❯
The role requires close collaboration with internal teams and third-party managed service providers to escalate issues, bridging the gap between first-line support and more complex technical and operational problem-solving 2nd and 3rd line support teams. Energy/Utilities is a must. Customer Experience Provide … clear, professional, and empathetic support for customers contacting client Service Desk. Regularly monitor and review customer feedback and ticket trends to improve customer experience. Support process improvements to improve customer experience. Support & Issue Resolution Provide industry SME-level support, handling queries escalated by … the Service Desk. Investigate, categorise, and diagnose customer issues, ensuring efficient and accurate resolution. Act as a bridge between first-line support and technical/operational teams, escalating complex issues where necessary. Manage and track customer cases and incidents, ensuring they are resolved efficiently within agreed SLAs. More ❯
opportunity to join a friendly team within a busy company has arisen. They are looking for a dedicated individual to fill the position of Customer Care Technical Support Specialist. Within this position you will be providing high quality product and service support to customers and clients. Based … in Bicester the hours of work will consist of 09:00-17:00 Monday to Friday. Duties of the role Customer Care Technical SupportSpecialist: Building relationships with customers. Advanced product and technical support. Handling technical escalated customer complaints and problem solving to gain resolution. Building … products and systems. Manage queries and advising customers as to best option of product to meet their needs. Updating the company CRM system Salesforce. Support with support requests stemming from social media, and the company website. Processing Orders. Using a computer-based telephone ERP system. Personal Attributes: Have More ❯
our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule. We are looking for a CustomerSupportSpecialist to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress More ❯
Durham, County Durham, United Kingdom Hybrid / WFH Options
DataAnnotation
our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule. We are looking for a CustomerSupportSpecialist to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress More ❯
Oxford, Oxfordshire, United Kingdom Hybrid / WFH Options
DataAnnotation
our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule. We are looking for a CustomerSupportSpecialist to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress More ❯
Inverness, Highland, United Kingdom Hybrid / WFH Options
DataAnnotation
our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule. We are looking for a CustomerSupportSpecialist to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress More ❯
Carlisle, Cumbria, United Kingdom Hybrid / WFH Options
DataAnnotation
our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule. We are looking for a CustomerSupportSpecialist to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress More ❯
Peterborough, Cambridgeshire, United Kingdom Hybrid / WFH Options
DataAnnotation
our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule. We are looking for a CustomerSupportSpecialist to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress More ❯
Leicester, Leicestershire, United Kingdom Hybrid / WFH Options
DataAnnotation
our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule. We are looking for a CustomerSupportSpecialist to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress More ❯
Derby, Derbyshire, United Kingdom Hybrid / WFH Options
DataAnnotation
our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule. We are looking for a CustomerSupportSpecialist to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress More ❯
Worcester, Worcestershire, United Kingdom Hybrid / WFH Options
br Do you have the following skills, experience and drive to succeed in this role Find out below. br We are looking for a CustomerSupportSpecialist to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress More ❯
Employment type: Permanent Working Hours: Full time Salary: Competitive + Shares + Benefits We are looking for someone to expand and improve how we support and respond to customer service queries in the Eastern Time Zone. You will work alongside our customersupport manager, technology teams … high throughput distributed messaging system to the e-trading Fixed-income markets. We are foremost a technology service provider, and the quality of our customer service is critical to our success. In this role, you'll work and learn collaboratively alongside every team at TransFICC and will be paramount More ❯
opportunity to join a friendly team within a busy company has arisen. They are looking for a dedicated individual to fill the position of Customer Care Technical Support Specialist. Within this position you will be providing high quality product and service support to customers and clients. Based More ❯