1 to 25 of 144 Escalation Management Jobs in the UK

spans significant portfolio breadth, delivery governance and mobilisation, capacity and project workforce alignment, commercial performance against forecast/budget, revenue recognition, risk containment and escalation management. It requires real-time visibility across the health of the agency's entire delivery portfolio and the authority, judgement and presence … scale the business demands now and the greater scale it is moving towards. Empowering and working with the senior leaders within the Project Management capability to deliver maximum impact for their portfolios, clients and team. The Delivery Director provides leadership and intervention where delivery performance, client confidence and commercial ...

spans significant portfolio breadth, delivery governance and mobilisation, capacity and project workforce alignment, commercial performance against forecast/budget, revenue recognition, risk containment and escalation management. It requires real-time visibility across the health of the agency's entire delivery portfolio and the authority, judgement and presence … scale the business demands now and the greater scale it is moving towards. Empowering and working with the senior leaders within the Project Management capability to deliver maximum impact for their portfolios, clients and team. The Delivery Director provides leadership and intervention where delivery performance, client confidence and commercial ...

driving the long-term success, satisfaction, and retention of IDeaS clients by ensuring optimal implementation, configuration, and adoption. With expertise in IDeaS solutions, revenue management, and client relationship management, the ISM is responsible for providing clarity and innovation to the client experience. This ISM acts as a trusted … partnerships and support clients fully leverage their investment in IDeaS solutions. This role is ideal for seasoned professionals experienced in SaaS, hospitality, or revenue management with a strong technical foundation and commercial acumen.We are specifically looking for Fluent French Speaking professionals.What you’ll be doing...Client Relationship Management ...

driving the long-term success, satisfaction, and retention of IDeaS clients by ensuring optimal implementation, configuration, and adoption. With expertise in IDeaS solutions, revenue management, and client relationship management, the ISM is responsible for providing clarity and innovation to the client experience. This ISM acts as a trusted … partnerships and support clients fully leverage their investment in IDeaS solutions. This role is ideal for seasoned professionals experienced in SaaS, hospitality, or revenue management with a strong technical foundation and commercial acumen.We are specifically looking for Fluent French Speaking professionals. What you’ll be doing... Client Relationship Management ...

driving the long-term success, satisfaction, and retention of IDeaS clients by ensuring optimal implementation, configuration, and adoption. With expertise in IDeaS solutions, revenue management, and client relationship management, the ISM is responsible for providing clarity and innovation to the client experience. This ISM acts as a trusted … partnerships and support clients fully leverage their investment in IDeaS solutions. This role is ideal for seasoned professionals experienced in SaaS, hospitality, or revenue management with a strong technical foundation and commercial acumen. We are specifically looking for Fluent French Speaking professionals. What You’ll Be Doing... Client Relationship ...

opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.The SOXCoordinator (Issue Management Lead Analyst) position is a high-impact, critical role within the Technology & Business Execution (T&BE) Controls Organization’s SOX Engagement Team. This position … across the global Citi Technology footprint.As a key liaison between external auditors and internal stakeholders, the successful candidate will provide strong leadership, execute exam management strategies, and champion a culture of continuous control improvement. Operating in a high-visibility environment, the SOX Coordinator will partner closely with KPMG, technology ...

Hybrid/London - 1-2 days per week on site We are seeking an experienced Service Manager/Change Manager to oversee IT Service Management operations while governing the end-to-end Change Management process. The role will be responsible for ensuring service stability, SLA compliance, operational excellence … effective change governance across application and infrastructure environments. The ideal candidate will have strong hands-on experience in ITIL processes, stakeholder management, CAB governance, service reporting, major incident management, and continuous service improvement. Key Responsibilities Change Management Govern the ITIL Change Management process across applications ...

reliable, and scalable infrastructure that fuels the digital world.**Position Description**The ISP (Inside Plant), ILA & Facilities Senior Manager is responsible for the operational management, governance and optimisation of Zayo Europe's Technical Facilities, In-Line Amplifier (ILA) sites and corporate facilities across Europe.The role ensures that physical infrastructure … Assurance, Procurement and Finance, the role drives supplier performance, operational efficiency and continuous improvement across the estate.**Key Responsibilities****Technical Facilities, ISP & ILA Estate Management*** Own the operational management of all ISP and ILA locations across Europe.* Ensure site availability, resilience and compliance with operational standards.* Manage preventative ...

responsible for delivering a high-performing, ITIL-aligned Service Desk capability, providing the central Single Point of Contact (SPOC) for end users across Incident Management, Service Request Fulfilment, workplace support, and user experience. You will lead the Service Desk Operations function, driving operational excellence, governance, service maturity, and continual … role is to transform the Service Desk from a reactive support function into a proactive Managed Services capability through process improvement, automation, knowledge management, shift-left initiatives, and data-driven operational insight. Working closely with Service Delivery Management, Technical Operations, Service Management functions, resolver teams, and customers ...

recruiting for a PLM Programme Manager to be based at our office/our customer’s site in Gaydon. Our Product Lifecycle Management (PLM) practice helps manufacturers build better products, define better processes, and reduce costs. As an engineering services organization, we use the processes and software we recommend … domain teams, delivery teams, support organizations, infrastructure and platform teams, supplier partners, and business stakeholders. The role will govern Incident, Problem, Change, and Release Management processes while continuously improving operational performance, governance, service maturity, and customer experience. Area of Responsibility Service Operations Management Support and govern ...

leading the formation and orchestration of the post-sale strategy and execution for our largest and most strategic clients. What you’ll do: Delivery Management: Orchestrate the successful end-to-end technical and operational delivery of the BetterUp platform to our clients. Ensure that the business needs and requirements …/milestones against said requirements. Contribute to the strategic planning of delivery processes and innovations that enhance client outcomes and operational efficiency. Client Relationship Management: Establish and maintain strong relationships with clients post-sale - inclusive of executive, operating and technical program leadership. Act as the primary point of contact ...

team you’ll be managing reported Escalations, driving them to solution and ensuring satisfaction. There is a wide array of what an Escalation can be but they will all have a measured impact to our Customers, what is reported by one Customer may affect many others and recognising … kept in the loop Drive decision making through prioritisation using data and Commercial outcomes to influence Product team roadmaps You will help enhance escalation management processes and maintain accurate documentation Basic Qualifications At least 5 years of experience in a customer support, project management or escalation ...

team you’ll be managing reported Escalations, driving them to solution and ensuring satisfaction. There is a wide array of what an Escalation can be but they will all have a measured impact to our Customers, what is reported by one Customer may affect many others and recognising … kept in the loop Drive decision making through prioritisation using data and Commercial outcomes to influence Product team roadmaps You will help enhance escalation management processes and maintain accurate documentation Basic Qualifications At least 5 years of experience in a customer support, project management or escalation ...

Head to lead and oversee strategic client engagements, large-scale technology programs, and global delivery operations. The role requires strong leadership, commercial acumen, stakeholder management, and a solid technical background to ensure successful delivery, customer satisfaction, and business growth. Key Responsibilities: Lead end-to-end delivery across multiple strategic … accounts and programs. Own delivery governance, operational excellence, resource management, and customer satisfaction. Manage executive stakeholder relationships, including C-level client engagement. Drive revenue growth, margin performance, and portfolio success. Lead geographically distributed delivery teams and offshore centers (Pakistan/Egypt/India) Open to travel to Pakistan ...

accountability, the role leads the coordination of all customer-facing activities from contract signature through design development, construction, commissioning, operational service delivery, contract management, change control, expansion programmes, and ongoing account growth. Working across a matrix organisation, the Client Services Director ensures the hyperscale customer experiences VIRTUS … Sales teams around a common set of customer commitments, ensuring exceptional service delivery, programme execution, governance and customer satisfaction. The role combines executive relationship management, programme leadership, commercial oversight and operational governance to support one of VIRTUS' most strategically important customers. Duties And Responsibilities Executive Customer Ownership Serve ...

well invest in you!. Job Description Roles & Responsibilities Service Transition & Operational Readiness:Support new service onboarding, service acceptance, transition into BAU support. Customer Management:Handle customer escalations, issues, problems, risks, and service requirements, acting as the primary point of contact and trusted advisor. Governance:Chair operational and service … governance forums, driving actions, decisions and continual improvement across multiple stakeholders. Operational Management: Managing competing priorities across operational support and project delivery. Supplier Management: Coordinate internal and third-party delivery partners, ensuring aligned service delivery and accountability against agreed SLAs and KPIs. Major Incident & Escalation Management ...

delivery integrity of Sapiens customer Programmes. This role sits within the Delivery Success team and is the primary accountable leader for Programme governance, milestone management, and value delivery inside a customer engagement. You will be a senior delivery leader with deep insurance and financial services fluency, commercial discipline … cadences. Directs AI tools, evaluates their output, and uses them to accelerate Programme pace and free team capacity for judgement‐intensive work. 02 - Milestone Management & Exit Criteria Milestone ownership: Defines, manages, and tracks Programme milestones with precision. Each milestone has a clear definition of done, an agreed exit criteria ...

exceptional Controls Design Engineer to join our Data Center Global Services (DCGS) Controls Design Engineering (CDE) team. This role will focus on Building Management System (BMS) and Electrical Power Monitoring System (EPMS) design standards and coordination across AWS's global data center portfolio.The Controls Design Engineering team is responsible … will drive significant cost reductions by minimizing change orders, eliminating scope gaps between contractors, reducing construction schedule delays, optimizing vendor pricing, and decreasing project management and engineering labor costs through standardization and clear documentation.The ideal candidate brings a comprehensive knowledge in data center environmental controls systems, IT infrastructure, networking ...

spans significant portfolio breadth, delivery governance and mobilisation, capacity and project workforce alignment, commercial performance against forecast/budget, revenue recognition, risk containment and escalation management. It requires real-time visibility across the health of the agency's entire delivery portfolio and the authority, judgement and presence … scale the business demands now and the greater scale it is moving towards. Empowering and working with the senior leaders within the Project Management capability to deliver maximum impact for their portfolios, clients and team. The Delivery Director provides leadership and intervention where delivery performance, client confidence and commercial ...

primary relationship owner and strategic advisor for 3–5 concurrent enterprise accounts, ensuring customer success and contract value realization Lead project planning, scope management, risk mitigation, and change management for multi‐phase, multi‐stakeholder rollouts Drive project governance: weekly status reviews, executive steering committees, escalation management … negotiate scope changes when needed Define success criteria with customers upfront and measure progress against business outcomes, not just task completion Executive Relationship Management & Strategic Advisory Build and maintain C‐level and VP‐level relationships with customer executives throughout the implementation lifecycle Conduct Executive Business Reviews (EBRs) and Steering ...

primary relationship owner and strategic advisor for 3-5 concurrent enterprise accounts, ensuring customer success and contract value realization Lead project planning, scope management, risk mitigation, and change management for multi-phase, multi-stakeholder rollouts Drive project governance: weekly status reviews, executive steering committees, escalation management … negotiate scope changes when needed Define success criteria with customers upfront and measure progress against business outcomes, not just task completion Executive Relationship Management & Strategic Advisory Build and maintain C-level and VP-level relationships with customer executives throughout the implementation lifecycle Conduct Executive Business Reviews (EBRs) and Steering ...

Manager is responsible for the end-to-end ownership of the Treasury systems support model, ensuring delivery of Treasury outcomes through effective governance, performance management, and coordination of L2, L3, Business Partner, and vendors. The role aligns closely to a Technical Product and Platform Manager, ensuring that the Treasury … platforms and governance Strong leadership and communication skills Service Delivery & Treasury Platform Governance Ensures Treasury systems consistently support business operations, decision-making, and risk management through strong service governance and performance oversight. Own the Treasury systems support model and service performance Define and manage KPIs, SLAs, and service standards ...

will combine strong technical capability with excellent leadership skills, helping drive operational excellence, continuous improvement, and exceptional partner experiences. Key Responsibilities: Team Leadership & People Management Lead, coach and develop IT Specialist Engineers and Maintenance Engineers Conduct regular one-to-ones, probation reviews and performance discussions Support recruitment, onboarding … team members Create personal development plans and technical growth pathways for engineers Promote accountability, ownership and a positive team culture Specialist Queue Management Oversee all 2nd Line, 3rd Line and Maintenance ticket queues Ensure tickets are prioritised correctly and worked within agreed SLAs Manage workload distribution based on skillset ...

sick leave cover Key responsibilities include: Responsible for the high-quality delivery, governance and continuous improvement of assigned Procurement Services and Software Asset Management activities. Activities and responsibilities may include: * Act as a primary consultant and trusted advisor for assigned clients, building strong working relationships and understanding their business … priorities, procurement processes and software lifecycle requirements * Provide advanced advice and guidance for client licensing, administration, purchasing and procurement questions, using service management portals, email, telephone and client meetings as appropriate * Coordinate and oversee service desk workflow, including ticket allocation, prioritisation, quality control, escalation management and timely ...

senior SAP service Delivery lead who can act as the primary anchor for the account, combining service delivery excellence, executive client relationship management, commercial growth and SAP managed services leadership.We’re passionate about building diverse, inclusive teams and actively encourage applications from women, underrepresented groups, and neurodivergent candidates, with … Lead monthly, quarterly and executive governance reviews.• Manage SLA and KPI performance and proactively identify service risks and improvement opportunities.• Lead critical incident and escalation management activities.• Drive continual service improvement initiatives.Strategic Client & Account Leadership• Act as the primary SAP service delivery lead and trusted advisor ...