12 of 12 Escalation Management Jobs in the UK excluding London

functional aspects of testing Has exp on team handling on HTML4 and Javascript related testing, browsers, html, css etc, SQL commands Experience in Test management & defect management tool like ALM, JIRA, RTM etc Review technical/functional Specifications, Design Layouts in order to identify required testing conditions. Review … Test deliverables etc. Prepares/updates the metrics dashboard, Testing schedules, Test milestones reports, DSR/WSRs etc. Aware of Program/Project Change Management Process, Environment & Release management, Risk Definitions, Risk Register, Change/Implementation plans, PIV’s, Risk and Issue Management Process, Escalation Management. … Process Skills: Experience in developing high quality test strategies, Testing process/controls roll out, Test management & defect management, Stakeholder, vendor management, Resource management Capable of analyzing business requirements, scope, proposed solutions and use cases, estimation of work, visualization & Prioritization of Business Scenarios Capable of identifying More ❯

you a Technical Project Manager looking for an exciting new opportunity in an international fast-growing and leading media company? Do you have project management and technology support experience, with a strong sense of customer service and to implement technology solution within project timeline and to the satisfaction of … requirements. To confirm governance with overall project PM for workstreams in the plan and other tasks related to the project. Manage the AGS workstreams escalation process and aim to resolve. Implement the change management process ensuing teams follow it locally and centrally. To own and validate the AGS … handover of the implementation to market teams. To own and Implement the AGS support workflow with L1/L2/L3 teams for process management, escalation management, ticketing and change management. You will confirm and implement the support workflow to make sure teams roles and responsibilities are More ❯

Department Details The Operational Services directorate is accountable for ensuring the network sites are always accessible and available. It undertakes the operation, enablement, and management of the network infrastructure to enable EE/BT and Three to deliver their best customer experiences at the lowest cost. Reporting to the … and relationships required to deliver service availability. Create a high performing, service-led organisation. Ensure and manage service providers in adherence to the incident management service outlined in the contract and relevant Service Operations Manuals (SOM's). Manage Supplier led Emergency Site Restoration, Dead Sites process and Incident … are recorded accurately in terms of event durations and impacts. Manage cases where mediation is required to ensure correct ownership of tickets. Be an escalation point for jeopardy management where a resolving agency wrest within MBNL. What we are looking for: Technical understanding of Mobile Telecommunications networks and More ❯

Manager to strengthen client relationships, oversee project delivery excellence, and drive long-term customer success. The Opportunity In this dual Service Delivery and Account Management role, you will: •Act as the key interface between our clients and internal delivery teams. •Own the successful delivery of technology projects and ongoing … client accounts. •Proactively manage service performance, SLAs, and KPIs. •Lead service reviews and regular check-ins with clients. •Act as the first point of escalation for service-related issues. •Ensure timely resolution of incidents, problems, and change requests. Account Management: •Build deep, trusted relationships with client stakeholders at … Identify risks to retention or growth early and develop mitigation strategies. About You •3–6+ years experience in service delivery, client success, technical account management, or similar roles within technology or consultancy. •Strong background in SaaS, cloud, infrastructure, or enterprise software services. •Exceptional client relationship management skills. •Ability More ❯

organisation and the leader for this program must be able to build on the momentum. This role will lead the Infrastructure team through the management of their Cloud Infrastructure Initiatives Portfolio. This includes managing current initiatives as well as defining the vision for our program execution. This is a … multiple projects impacting a growing global organisation. This role requires excellent communication and organizational skills and the ability to identify and eliminate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance business needs versus technical constraints. Maturity, curiosity, creative problem-solving, and team leadership are all essential … to success in this role. Key Responsibilities Program Management: Oversee large, complex cross-functional initiatives through the project life cycle Work closely with initiative sponsors and stakeholders to understand the functional strategy, define scope and deliverables, and ensure funding and staffing are planned and available to meet program delivery More ❯

SASE business, in this role you will lead a team of high performance Customer Success Engineers, distributed across EMEA and LATAM. Your Impact Customer escalation management, triage, prioritize issues, negotiate customer priorities, and manage expectations Develop strong relationships with our sales team, customers, partners and internal teams (TAC … Product Management, Engineering) Build and lead a team of Customer Success Engineers Drive performance metrics - CSAT, renewal rate, upsell/cross-sell identification, reference-ability, adoption, consumption, and customer engagement Ensure customers are maximizing their return on investment by implementing and operationalizing Palo Alto Networks solutions to achieve their … goals Qualifications Your Experience 10+ years of experience in Customer Success Engineering, Services Delivery, Professional Services, or Consulting 1+ years of experience in people management role Strong consulting and project management skills, with shown results working as a trusted advisor to drive business value for customers, including the More ❯

Dependencies : Plan and manage inputs to larger programs and portfolios when needed. Removing Blockers and Managing Risks : Oversee program risks, budgets, billing, and people management, ensuring smooth operations. Balancing Priorities : Effectively redeploy resources and personnel as program priorities evolve. Stakeholder Communication : Understand, manage, and balance the needs of complex … stakeholder groups, ensuring clear communication. Escalation Management : Serve as the primary escalation point for the program, maintaining awareness of the broader context. What You’ll Need: Expertise in program planning and management in the insurance industry . Knowledge of both waterfall and agile methodologies. Experience delivering More ❯

an enthusiastic, customer-centric team player with excellent communication, organizational skills, and the ability to manage complex relationships across all organizational areas from account management to engineering and support. What the role offers Managing overall business operations for the customer, including weekly status calls, monthly SLA reporting, business reviews … issue tracking, and cross-functional communication. Leading escalation management to resolve issues and de-escalate accounts, ensuring customer expectations are met to avoid escalations. Developing and maintaining relationships at various levels within the customer's organization, including business, technical, and executive leadership. Identifying and implementing short and long … interactive status meetings with customers and internal teams to review ongoing activities and progress. Providing regular reports and status updates to customers and internal management, covering timelines, milestones, risks, issues, and overall status. What you need to succeed Strong client focus with the ability to operate at a senior More ❯

scalability. Cross-functional Collaboration - Work closely with Product, Supply Chain, Strategy, and Compliance to identify friction points and implement strategic service improvements. Regulatory & Compliance Management - Ensure all customer interactions comply with our policies and FCA regulatory standards, managing risk effectively. Customer Advocacy & Insights - Use customer data to inform decision … making and influence product and service improvements that enhance the overall Raylo experience. Escalation Management - Handle high-priority customer issues efficiently, maintaining a customer-first approach while managing business risks. You'll succeed with 10+ years of experience leading customer support operations in a D2C, FinTech, FMCG, or … to enhance support efficiency and effectiveness. Exceptional leadership and coaching abilities , with a focus on building high-performing teams. Strong problem-solving and stakeholder management skills , working cross-functionally to drive service excellence. A deep understanding of compliance and risk management in regulated environments. We're not looking More ❯

limited to: ✔️ Fixing ERP D365 operational issues. ✔️ Troubleshooting/resolving reported problems. ✔️ Assisting with the daily maintenance of the software within our application portfolio. ✔️ Escalation management to our 3rd party support teams. ✔️ Maintaining and updating our existing technical documentation within our application portfolio. ✔️ Performing required project support/ More ❯

partners integrate with us. Work on additional projects, help improve new tools and create new SOPs. BASIC QUALIFICATIONS 1+ years of program or project management experience Knowledge of SQL and Advanced Excel (Array and Statistical formulas) Experience using data to influence business decisions PREFERRED QUALIFICATIONS Knowledge of analytics & statistical … tools such as SAS, PowerBI, SQL & ETL DW concepts Knowledge of visualization tools such as Tableau, Datazen, SSRS Experience in back office operations, escalation management and troubleshooting environments Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need More ❯

and multiple internal partners, the TPM analyzes requirements, plans delivery, creates schedules, sends weekly summaries, and seeks program optimization opportunities. The TPM also provides escalation management, anticipates tradeoffs, and balances business needs versus technical constraints. Key Responsibilities: Understand the technology capabilities of each product and drive necessary changes … software products from conception through deployment. Ability to drive deployment of new products from a business perspective. Entrepreneurial spirit with strong product and program management skills. Ability to work with technical and non-technical business owners. Excellent written and oral communication skills. Ability to learn and use custom-made More ❯