working in a fast-paced environment, take pride in delivering excellent customer service, and are eager to grow your technical capabilities within a developing ITIL framework, wed love to hear from you. Key Responsibilities Log, analyse and triage incoming customer calls and helpdesk tickets Investigate and provide first-line … role, ideally customer-facing Strong diagnostic and troubleshooting abilities for basic hardware and software issues Proficient in general office administration tasks Working knowledge of ITIL principles and service desk procedures Experience with helpdesk or ticketing systems Familiarity with common desktop, laptop, and peripheral hardware Clear and effective communication skills … both written and verbal Desirable Experience ITILFoundation certification or relevant formal training Experience liaising with hardware vendors and third-party maintenance providers Understanding of IT asset management tools and service management platforms Basic knowledge of the administration of Microsoft, VMWare and HP operating systems, applications and technologies More ❯
with a top leadership team on board and an ambitious five-year plan that will see us growing ten-fold. If you're an ITIL-qualified Senior Service Desk Engineer and enjoy a fast-paced tech scale up, we'd love for you to get in touch! Location: Kings … Desk Engineer experience with 1st and 2nd line support. Background in fast-paced tech scale-ups or marketplace environments. Experience in high growth companies. ITILfoundation certification. Strong diagnostic and problem solving skills with root cause analysis expertise. Service orientated with excellent communication skills, comfortable working with all More ❯
M365 and Azure Admin skills are required. Experience with Cisco switches. Assist with IT budget setting. Hold a degree in an IT-related field. ITILFoundation certification is a nice to have. There is an extensive benefits package including private medical insurance, life assurance, loan schemes, and discounts. More ❯
M365 and Azure Admin skills are required. Experience with Cisco switches. Assist with IT budget planning. Hold a degree in an IT-related field. ITILFoundation certification is a plus. Benefits include private medical insurance, life assurance, loan schemes, and discounts. Aimtech Recruitment is an equal opportunity employer More ❯
organisational skills, including attention to detail and multitasking abilities. Previous experience utilising a project methodology (e.g. PRINCE2 or other similar methodologies). Holding an ITILfoundation certificate. More ❯
tasks from start to finish Nice to have: Understanding of Active Directory Experience in project structuring and definition Knowledge of Oracle and SQL databases ITILFoundation certification What’s in it for you? 25 days of annual leave plus options to purchase more Flex Benefits system Private Medical More ❯
Didcot, England, United Kingdom Hybrid / WFH Options
Civil Nuclear Constabulary
job description. To be successful, you should have: Experience with Business Systems or Applications, preferably Oracle Fusion, HCM, and related modules. Willingness to obtain ITILFoundation Certification within 12 months. A pragmatic problem-solving approach. Ability to understand technical issues. High accuracy and attention to detail. Strong interpersonal More ❯
situations. Monitor incidents and resolution speeds, proactively recommending system improvements. See attached job description for further details on role requirements. The Ideal Candidate Essential ITILFoundation certification or higher. Excellent customer-facing skills and support passion. Logical and analytical fault-finding skills. Experience working with protected information environments. More ❯
Birmingham, England, United Kingdom Hybrid / WFH Options
Capgemini UK
Strong communication skills, attention to detail, and understanding of architectural structures within ServiceNow SaaS & On-premises environments. Expected Certifications: ServiceNow CSA ServiceNow Implementation Certifications ITILFoundation Certified Your security clearance To be appointed, you must obtain Security Check (SC) clearance . Residing continuously in the UK for the More ❯
. Excellent problem-solving, analytical, and communication skills. Familiarity with scripting for ARIS is a plus! Preferred Certifications: ARIS Certified Administrator or equivalent certification. ITILFoundation Certification (preferred but not required). This role is ideal for someone who is enthusiastic about business process management and technology, possesses More ❯
. Excellent problem-solving, analytical, and communication skills. Familiarity with scripting for ARIS is a plus! Preferred Certifications: ARIS Certified Administrator or equivalent certification. ITILFoundation Certification (preferred but not required). This role is ideal for someone who is enthusiastic about business process management and technology, possesses More ❯
priorities and maintain service quality under pressure. Experience working in a managed service provider (MSP) environment. Familiarity with regulated industries or high-availability environments. ITILFoundation certification or equivalent. Apple experience would be advantageous. What can we offer you? Through our one of a kind training programme, the More ❯
Stevenage, Hertfordshire, South East, United Kingdom
Littlefish
and maintain service quality under pressure. Desirable Experience working in a managed service provider (MSP) environment. Familiarity with regulated industries or high-availability environments. ITILFoundation certification or equivalent. Apple experience would be advantageous. What can we offer you? Through our one of a kind training programme, the More ❯
Birmingham, England, United Kingdom Hybrid / WFH Options
Capgemini
skills), Good attention to detail, and understanding of architectural structures within ServiceNow SaaS & On-premises environments. Expected Certifications: ServiceNow CSA Any ServiceNow Implementation Certifications ITILFoundation Certified Your security clearance To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To More ❯
London, England, United Kingdom Hybrid / WFH Options
Capgemini
skills), Good attention to detail, and understanding of architectural structures within ServiceNow SaaS & On-premises environments. Expected Certifications: ServiceNow CSA Any ServiceNow Implementation Certifications ITILFoundation Certified Your security clearance To be successfully appointed to this role, it is a requirement to obtainSecurity Check (SC) clearance . To More ❯
Bristol, England, United Kingdom Hybrid / WFH Options
Capgemini
skills), Good attention to detail, and understanding of architectural structures within ServiceNow SaaS & On-premises environments. Expected Certifications: ServiceNow CSA Any ServiceNow Implementation Certifications ITILFoundation Certified Your security clearance To be successfully appointed to this role, it is a requirement to obtainSecurity Check (SC) clearance . To More ❯
Manchester, England, United Kingdom Hybrid / WFH Options
Capgemini
skills), Good attention to detail, and understanding of architectural structures within ServiceNow SaaS & On-premises environments. Expected Certifications: ServiceNow CSA Any ServiceNow Implementation Certifications ITILFoundation Certified Your security clearance To be successfully appointed to this role, it is a requirement to obtainSecurity Check (SC) clearance . To More ❯
Woking, England, United Kingdom Hybrid / WFH Options
Capgemini
skills), Good attention to detail, and understanding of architectural structures within ServiceNow SaaS & On-premises environments. Expected Certifications: ServiceNow CSA Any ServiceNow Implementation Certifications ITILFoundation Certified Your security clearance To be successfully appointed to this role, it is a requirement to obtainSecurity Check (SC) clearance . To More ❯
Birmingham, England, United Kingdom Hybrid / WFH Options
Capgemini
skills), Good attention to detail, and understanding of architectural structures within ServiceNow SaaS & On-premises environments. Expected Certifications: ServiceNow CSA Any ServiceNow Implementation Certifications ITILFoundation Certified Your security clearance To be successfully appointed to this role, it is a requirement to obtainSecurity Check (SC) clearance . To More ❯
West Malling, Kent, United Kingdom Hybrid / WFH Options
Lumina Energy
platform tidy, our documentation sharp, and our stakeholders smiling. Train and mentor teams in new processes. Staying up to date with the latest in ITIL, service management, and CSI wizardry. What we're looking for Level 4/5 qualification or equivalent experience. Relevant ICT industry-recognised qualification to … advanced level or equivalent experience. ITILFoundation certification (bonus points for Practitioner or CSI). Strong understanding of process improvement methodologies such as Lean, Six Sigma, etc. Ability to work cross-functionally and influence without authority. Experience of providing regular reports and presentations on the status of improvement … service techniques for ensuring that full account is taken of customers' real and statedneeds in the delivery of IT services. Detailed understanding of the ITIL Framework and meeting Service Level targets. Working with management to integrate continuous improvement strategies into the organisation's goals and objectives Demonstrated expertise in More ❯
London, England, United Kingdom Hybrid / WFH Options
Nigel Frank
What We're Looking For Experience in cryptography and information security Hands-on knowledge of HSM configuration and support Familiarity with SSH key and certificate management Understanding of Unix/Windows environments Strong attention to detail and ability to work under pressure Excellent communication and stakeholder management skills Nice … to Have ITILFoundation certification Security or project management certifications Experience with tools like JIRA, Confluence, SharePoint Background in incident response and risk management Benefits Salary up to £41,000 depending on experience Pension of 12% Private medical Discretionary bonus Additional Notes This is a permanent role for More ❯
the customer. Demonstrate excellent time management skills when handling several tasks at the same time. Desirable: Understanding of the Flying Training Environment and Programme. ITILFoundation Certification If you are interested in this position, please contact Chloe Bailey – cbailey@venngroup.com/07441914214 #J-18808-Ljbffr More ❯
Christchurch, Dorset, South West, United Kingdom Hybrid / WFH Options
Bond Williams Limited
performance and report on KPIs Identify and implement service improvements What we're looking for: Previous experience leading a service/help desk team ITILFoundation certification (v3 or v4) Strong understanding of enterprise applications and service delivery Experience with Jira Service Management or a similar system Excellent More ❯
Hurn, England, United Kingdom Hybrid / WFH Options
Bond Williams Limited
performance and report on KPIs Identify and implement service improvements What we're looking for: Previous experience leading a service/help desk team ITILFoundation certification (v3 or v4) Strong understanding of enterprise applications and service delivery Experience with Jira Service Management or a similar system Excellent More ❯
is desirable. Ability to work independently and as part of a team in a dynamic environment. Preferred Certifications: ARIS Certified Administrator or equivalent certification. ITILFoundation Certification (preferred but not required). More ❯