1 to 25 of 42 Journey Map Jobs in the UK

content audits, and editorial reviews Partner with research teams to validate effectiveness and usability Align content with product and service design artefacts (e.g. journey maps, blueprints) Support design operations to optimise workflows and feedback loops Own content modelling, taxonomy, and information architecture frameworks Ensure alignment with SEO, legal ...

clients from research and ideation to prototyping and implementation. Work with the team to develop key service design tools, such as customer journey maps, service blueprints, personas, and experience flows to visualize user needs and pain points. Facilitate co-creation workshops with clients, stakeholders, and users to generate ...

stakeholder requirements, ensuring digital services are designed around real user insights. Work with consultants and stakeholders to deliver research activities including interviews, user journey mapping, scenario testing and persona development to inform service design. Design and facilitate usability testing, including participant recruitment, moderation, analysis and reporting of findings. ...

application interface design. Experience of responsive web interactions design for mobile devices. Experience of researching design with users. Service design experience, including user journey mapping. Experience working within an agile, multi-disciplinary team environment, and the ability to deliver iterative design components (including user journeys) to the development ...

across Agile ceremonies (refinement, sprint planning, reviews, retrospectives), ensuring delivery aligns to defined outcomes Create and maintain high-quality product artefacts including user journey maps, flow diagrams, wireframes, and process models to support PRDs and detailed requirements Translate complex AI interactions (powered by partner AI providers) into clear ...

models translate into delivery roadmaps. Key Requirements 5+ years’ experience in Service Design within enterprise or regulated environments. Strong experience creating service blueprints, journey maps, operational models and systems maps. Proven ability to navigate complex multi-stakeholder environments and influence senior leadership. Experience simplifying large cross-team processes ...

digital craft: websites, campaign microsites, design systems, and interactive experiences Confidence turning brand worlds into smart, intuitive UI/UX Solid UX foundations: journey mapping, wireframes, responsive layout thinking, prototyping High proficiency in Figma (component libraries, design systems, responsive components etc.) Experience or interest in collaborating with brand ...

Service Designer in digital delivery. Strong understanding of user‐centred design, systems thinking, and service design methods. Experience creating service blueprints, journey maps, and prototypes. Ability to work with policy, operational, and technical stakeholders. Strong facilitation and communication skills. Experience working in Agile, multidisciplinary teams. Understanding of accessibility ...

systems thinking to ensure services are usable, efficient, and aligned with strategic objectives. Technical/Professional Skills Service design artefacts (service blueprints, journey maps, personas) Systems thinking and end-to-end service modelling Design thinking and co-creation techniques Qualitative and quantitative research methods Accessibility standards (e.g. WCAG ...

future enhancements of the pricing platform. They will lead on business engagement and carry out ideation and discovery work including customer experience and journey mapping, requirements elicitation, business analysis, process mapping, analysis and optimisation and other documentation tasks such as user story creation to ensure that the project ...

future enhancements of the pricing platform. They will lead on business engagement and carry out ideation and discovery work including customer experience and journey mapping, requirements elicitation, business analysis, process mapping, analysis and optimisation and other documentation tasks such as user story creation to ensure that the project ...

portfolio with punchy case studies (2 pages max each) showing clear problem-solving, process, and outcomes. Strength in both UX research/journey mapping and UI execution. Experience working on native apps, with an understanding of platform-specific design patterns. Exposure to customer services products and/ ...

customer experience, digital platforms, and business strategy, helping clients rethink how they serve customers and modernise their operations. You will: • Lead customer research, journey mapping, workshops, and requirements gathering • Analyse end-to-end customer journeys and identify opportunities for optimisation • Build CX transformation roadmaps and business cases linked ...

finance and more. Add value to business cases and simple financial models for new products and features. Jump into service design with journey maps, blueprints and wireframes when needed. Shape and run acceptance testing, from UAT planning to defect triage. Make process and role changes clear and support ...

access and security constraints Engage with senior stakeholders and end users to understand workflows, challenges, and operational needs Develop and maintain user personas, journey maps, and process maps reflecting the target user population Lead the production of business change assessments, identifying impacts, training needs, and transition requirements Define ...

years of experience in a software product focused role (or similar) Demonstrable experience of Product Management fundamentals (UX/UI, user journey/person mapping, user testing, etc) Some experience working with hardware tech highly beneficial; especially within the robotics or XR spaces (but not exclusively those sectors ...

/Responsibilities: Extensive experience in a business analyst or change role. Experience implementing change. Experience of end-to-end change delivery and customer journey mapping. Business Process mapping, requirements gathering and capture, experience of writing user stories. Strong stakeholder engagement skills. Third Party Supplier relationship building. Project management ...

CLIENT stakeholders and end user representatives to understand needs, workflows and pain points at Above Secret classification level Building and maintaining user personas, journey maps and process maps that reflect the AS user population - who they are, how they access the system, what they need ...

pragmatic research approaches are essential. Key Responsibilities Conduct user research within classified MOD environments Engage senior military and civilian stakeholders Develop personas, journey maps and process maps Produce Business Change Assessments Define onboarding and IMPEX processes Support service design and operational readiness Document findings in approved secure environments ...

taps or a single action. Eliminate friction in onboarding, KYC, payment initiation, confirmation, and payout processes. Customer Journey & Experience Map and continuously improve the end-to-end customer transaction journey using customer insights and data analytics. Ensure consistent, intuitive, and transparent user experiences across … fast-paced digital product environments. Key Skills & Competencies Digital product management and lifecycle ownership End-to-end transaction process design and optimization Customer journey mapping and UX-driven thinking Strong analytical and problem-solving skills Stakeholder management and cross-functional collaboration Excellent communication and presentation skills Deep understanding ...

business objectives. Evidence of applying a wide range of business analysis tools and techniques (such as process modelling, root cause analysis, user journey mapping and data analysis) to understand problems and define effective solutions. Proven ability to identify opportunities for improvement, assess potential impacts, and provide clear, evidence ...

business objectives. Evidence of applying a wide range of business analysis tools and techniques (such as process modelling, root cause analysis, user journey mapping and data analysis) to understand problems and define effective solutions. Proven ability to identify opportunities for improvement, assess potential impacts, and provide clear, evidence ...

business objectives. Evidence of applying a wide range of business analysis tools and techniques (such as process modelling, root cause analysis, user journey mapping and data analysis) to understand problems and define effective solutions. Proven ability to identify opportunities for improvement, assess potential impacts, and provide clear, evidence ...

business objectives. Evidence of applying a wide range of business analysis tools and techniques (such as process modelling, root cause analysis, user journey mapping and data analysis) to understand problems and define effective solutions. Proven ability to identify opportunities for improvement, assess potential impacts, and provide clear, evidence ...

identify best practices and innovation opportunities Engage with external stakeholders and industry participants to understand user needs, operational processes, and end-to-end journeys Map and design seamless customer and business user journeys across payment platforms Produce clear, well-structured documentation, including white papers and proposals, to communicate architectural ...