1 to 25 of 87 Journey Map Jobs in the UK

/B testing for data-driven design decisions. Understanding of WCAG accessibility standards and inclusive design principles. Ability to create personas, journey maps, and user flows aligned with business goals. Benefits We value creativity and collaboration - and we reward it too: Competitive salary up to £40k (DOE) 37.5 ...

/B testing for data-driven design decisions. Understanding of WCAG accessibility standards and inclusive design principles. Ability to create personas, journey maps, and user flows aligned with business goals. Benefits We value creativity and collaboration - and we reward it too: Competitive salary up to £40k (DOE) 37.5 ...

pain points and opportunities for service improvement. Service Mapping & Blueprints - Develop service maps, blueprints, and process flows that define interactions across multiple touchpoints. Journey Mapping - Define user journeys and identify opportunities for service improvement. Stakeholder Collaboration - Work with users, product owners, business stakeholders, technical teams, and business analysts ...

simplicity throughout the product lifecycle Skills Commercial experience within in UX or Product Design (ideally SaaS or mobile-first products) Skilled in journey mapping, wireframing, and prototyping tools (Figma preferred) Experience designing for mobile apps Strong portfolio showcasing user-centric design and problem-solving Comfortable working in both ...

uncover insights. ?? Synthesise findings into meaningful service concepts and recommendations. ?? Facilitate workshops to gather insights, align stakeholders, and drive collaboration. ??? Create user journey maps and service blueprints to visualise end-to-end experiences. ?? Develop prototypes to test and iterate design concepts with users. ?? Conduct usability testing and refine ...

with hands-on expertise across UX methodology, interface design, and modern design tooling. Core Skills & Technologies UX Design: Wireframing, prototyping, IA, user flows, journey mapping, task analysis. UI & Interaction Design: Component-based UI creation, responsive layouts, interaction patterns, micro-interactions. Design Tools: Advanced Figma (design systems, variants, prototyping ...

communication and stakeholder management skills. A proactive, detail-oriented mindset with the ability to juggle multiple priorities. Familiarity with regulated environments and customer journey mapping is a plus. Understanding of personal finance products is desirable. Tools Youll Use Experience with the following tools is beneficial: Excel for data ...

Insight Synthesis: Interpret and synthesize human insights, ensuring they are balanced against strategic business, technical, and brand inputs. Artifact Creation: Create detailed User Journey Maps and facilitate the development of Service Blueprints to visualize the end-to-end experience. Collaboration & Facilitation: Plan and lead cross-functional workshops ...

improve service experiences. Key Responsibilities Design and improve end-to-end service journeys using user research and design tools. Create service blueprints, journey maps, and prototypes. Facilitate workshops and engage stakeholders across departments. Ensure services meet accessibility and GDS standards. Work independently within a defined framework, contributing ...

improve service experiences. Key Responsibilities Design and improve end-to-end service journeys using user research and design tools. Create service blueprints, journey maps, and prototypes. Facilitate workshops and engage stakeholders across departments. Ensure services meet accessibility and GDS standards. Work independently within a defined framework, contributing ...

Experience using Figma, Sketch, Adobe XD, InVision, etc. Ability to justify design decisions using evidence and research Proven ability to produce user flows, journey maps, service maps, and wireframes Understanding of inclusive and accessible design Experience with rapid paper and digital prototyping Coding experience in HTML, CSS, JavaScript ...

workstreams. Knowledge of tax compliance processes. Proficiency in data analytics tools for gathering and analysing business requirements and KPIs. Experience in customer journey mapping and translating insights into wireframes and user stories. Strong communication skills with the ability to influence stakeholders across multiple disciplines. Familiarity with UX design ...

optimisation within secure cloud and on-premise environments. What You'll Do Plan and conduct user-centred design activities including sketching, wireframes, prototypes, journey mapping, and feedback loops. Translate research findings into clean, intuitive UI designs aligned to government or project-specific UX guidelines. Create and maintain component ...

enhance campaign impact and efficiency Safeguard brand integrity across all marketing communications, maintaining consistency in tone Support PR and communications activities Manage customer journey mapping, ensuring seamless omnichannel experiences and alignment with the organisation's strategic objectives The person: Demonstrable experience in campaign or demand generation marketing, ideally ...

experienced Service Designer to to join a Central Gov pilot project focused on improving data skills. You will be responsible for: Owning: Journey mapping and service blueprints Ideation and co-designing workshops with stakeholders Service design prototypes for testing Supporting: Research and user testing activities GDS service assessment ...

testing) to deliver holistic, actionable insights. Creating Strategic Deliverables: Creating and maintaining critical user-centered artifacts, including detailed user personas and comprehensive journey maps , to align product strategy. Providing Design Guidance: Offering expert guidance to cross-functional teams, ensuring all design concepts and prototypes meet the requirements ...

stakeholders. Business & Process Analysis Lead discovery to understand problems, goals, and requirements. Capture and document functional/non-functional requirements and user journeys. Map current vs. future-state processes, focusing on data and workflow impacts. Run workshops, interviews, and requirement-gathering sessions. Maintain clear, traceable requirements and scope. Ensure ...

stakeholders. Business & Process Analysis Lead discovery to understand problems, goals, and requirements. Capture and document functional/non-functional requirements and user journeys. Map current vs. future-state processes, focusing on data and workflow impacts. Run workshops, interviews, and requirement-gathering sessions. Maintain clear, traceable requirements and scope. Ensure ...

with CRM and CDP platforms (e.g., DotDigital, Salesforce, Marketo, Bloomreach) • Strong automation and lifecycle marketing knowledge • Skilled in segmentation, data analysis, and customer journey mapping • Comfortable with testing frameworks and interpreting results • Understanding of integrations, webhooks and data flows • Excellent communication skills, able to simplify technical concepts • Strong ...

models using MLOps best practices Monitor model performance, addressing explainability, data drift and bias Create measurement frameworks including MMM and MTA Support customer journey mapping, CLV prediction and churn analysis Communicate AI strategy and risks to senior marketing stakeholders Collaborate with legal teams on AI governance ...

models using MLOps best practices Monitor model performance, addressing explainability, data drift and bias Create measurement frameworks including MMM and MTA Support customer journey mapping, CLV prediction and churn analysis Communicate AI strategy and risks to senior marketing stakeholders Collaborate with legal teams on AI governance ...

technical teams whether internal colleagues or external service providers Assist technical teams in translating required functionality into application architecture. Create workflows, user journey maps and other business models to demonstrate as-is and to-be solutions. Ensure that requirements are captured as user stories using best practice standards ...

Experience working in a digital, SaaS or technology environment Exposure to BI tools or SQL for data analysis Familiarity with UX and customer journey mapping Relevant certifications such as CSPO or BCS This is a great opportunity to join a modern, forward-thinking organisation that values curiosity, adaptability ...

Architect, or similar role in complex digital environments. Expertise in microservice architectures, distributed system design, and modern API frameworks. Strong understanding of customer journey mapping and how this informs solution design. Background working in consultancy environments or with external clients. Experience within the financial services or retail banking ...

Architect, or similar role in complex digital environments. Expertise in microservice architectures, distributed system design, and modern API frameworks. Strong understanding of customer journey mapping and how this informs solution design. Background working in consultancy environments or with external clients. Experience within the financial services or retail banking ...