26 to 50 of 133 Journey Map Jobs in the UK

and funding for transformation initiatives. Capability Building - Transfer knowledge and skills to client teams, ensuring sustainable transformation beyond project delivery. Strategic Blueprint Design - Define target operating models, customer journey maps, and transformation roadmaps that balance ambition with practical delivery. Workshop Design & Facilitation - Lead collaborative sessions that generate insights, align stakeholders, and drive actionable outcomes. Practice Development & Innovation - Contribute More ❯

and funding for transformation initiatives. Capability Building - Transfer knowledge and skills to client teams, ensuring sustainable transformation beyond project delivery. Strategic Blueprint Design - Define target operating models, customer journey maps, and transformation roadmaps that balance ambition with practical delivery. Workshop Design & Facilitation - Lead collaborative sessions that generate insights, align stakeholders, and drive actionable outcomes. Practice Development & Innovation - Contribute More ❯

/UI teams, mobile development teams (iOS/Android), QA, and IT to ensure alignment of mobile solutions with business needs. Solution Design: Participate in solution discussions, user journey mapping, gap analysis, and process re-engineering to improve customer experience on mobile apps. Agile Participation: Work in Agile or hybrid delivery models, contributing to backlog grooming, sprint planning More ❯

are not limited to, business outcome statements, strategy on a page, scenario plans, business capability models, value-streams maps, business process models, ecosystems models, customer and user profiles, journey maps, human-centric design and investment roadmaps. You'll help business stakeholders build effective communication and targeted messaging to support transformation objectives . Builds out the story building blocks More ❯

teams. Adaptable and effective in fast-paced environments. Proven experience solving real user problems, not just delivering features. Confident in research and testing methods: user interviews, usability testing, journey mapping, storyboarding. Passionate about sports, experience in gaming or betting is a big bonus! This is a unique opportunity for a Senior Product Designer to take full ownership and More ❯

teams. Adaptable and effective in fast-paced environments. Proven experience solving real user problems, not just delivering features. Confident in research and testing methods: user interviews, usability testing, journey mapping, storyboarding. Passionate about sports, experience in gaming or betting is a big bonus! This is a unique opportunity for a Senior Product Designer to take full ownership and More ❯

teams. Adaptable and effective in fast-paced environments. Proven experience solving real user problems, not just delivering features. Confident in research and testing methods: user interviews, usability testing, journey mapping, storyboarding. Passionate about sports, experience in gaming or betting is a big bonus! This is a unique opportunity for a Senior Product Designer to take full ownership and More ❯

teams. Adaptable and effective in fast-paced environments. Proven experience solving real user problems, not just delivering features. Confident in research and testing methods: user interviews, usability testing, journey mapping, storyboarding. Passionate about sports, experience in gaming or betting is a big bonus! This is a unique opportunity for a Senior Product Designer to take full ownership and More ❯

teams. Adaptable and effective in fast-paced environments. Proven experience solving real user problems, not just delivering features. Confident in research and testing methods: user interviews, usability testing, journey mapping, storyboarding. Passionate about sports, experience in gaming or betting is a big bonus! This is a unique opportunity for a Senior Product Designer to take full ownership and More ❯

from recruitment and participant communication to conducting studies, analyzing results, and delivering insights. Develop impactful artifacts tailored to project needs, such as research plans, screeners, interview guides, reports, journey maps, personas, highlight reels, data visualizations, and mixed-method summaries. Present research readouts to client partners and executives to influence decision-making. Facilitate alignment workshops and support cross-functional More ❯

Interest or experience in customer experience and Voice of Customer (VoC) insights. Bonus skills (not required): Experience with predictive modelling, NLP, or large language models. Exposure to customer journey mapping. Knowledge of additional languages (French, Spanish, or German). What's on Offer Opportunities to work across multiple European locations. Flexible working arrangements and job share opportunities. A More ❯

the wider CX proposition. What We're Looking For Background within similar customer experience/CX Strategist role from within a consultancy. Strong background in omni-channel customer journey mapping and contact planning. Confident working with data and insight to inform strategic recommendations. Skilled in building and managing senior client relationships. Able to juggle multiple projects in a More ❯

transform how our clients work while developing new digital products and services. Collaborate with small, cross-functional teams to create a wide range of experience design deliverables including journey maps, service blueprints, roadmaps, prototypes, and design systems. You will facilitate workshops, develop unique design strategies for products and make strategic decisions at the portfolio level. Behind the scenes More ❯

using research and evidence to shape service design decisions, ensuring user needs and organisational goals are aligned. You will be developing high-quality service design artefacts such as journey maps, service blueprints, and prototypes to communicate design intent and test ideas. Skills, knowledge and experience To be considered for the role you must meet the following essential criteria More ❯

just be heard — they’ll drive genuine transformation across the public sector. The Service Designer will: – Lead end-to-end service design projects with visible, lasting impact – Use journey mapping, blueprints & prototyping to create smarter services – Collaborate with product, design, and strategy experts in an agile setting – Run research and testing that directly shapes better experiences – Push boundaries More ❯

These will not be assessed throughout the recruitment process, but will be used in the event of tied scores between candidates. Experience or understanding of service blueprints and journey mapping diagrams. Experience of working with HTML and CSS prototypes, for example the GOV.UK Prototype Kit. How to apply Click the'Apply now'button and complete the application form. More ❯

These will not be assessed throughout the recruitment process, but will be used in the event of tied scores between candidates. Experience or understanding of service blueprints and journey mapping diagrams. Experience of working with HTML and CSS prototypes, for example the GOV.UK Prototype Kit. How to apply Click the 'Apply now' button and complete the application form. More ❯

These will not be assessed throughout the recruitment process, but will be used in the event of tied scores between candidates. Experience or understanding of service blueprints and journey mapping diagrams. Experience of working with HTML and CSS prototypes, for example the GOV.UK Prototype Kit. How to apply Click the'Apply now'button and complete the application form. More ❯

These will not be assessed throughout the recruitment process, but will be used in the event of tied scores between candidates. Experience or understanding of service blueprints and journey mapping diagrams. Experience of working with HTML and CSS prototypes, for example the GOV.UK Prototype Kit. How to apply Click the'Apply now'button and complete the application form. More ❯

These will not be assessed throughout the recruitment process, but will be used in the event of tied scores between candidates. Experience or understanding of service blueprints and journey mapping diagrams. Experience of working with HTML and CSS prototypes, for example the GOV.UK Prototype Kit. How to apply Click the'Apply now'button and complete the application form. More ❯

These will not be assessed throughout the recruitment process, but will be used in the event of tied scores between candidates. Experience or understanding of service blueprints and journey mapping diagrams. Experience of working with HTML and CSS prototypes, for example the GOV.UK Prototype Kit. How to apply Click the'Apply now'button and complete the application form. More ❯

These will not be assessed throughout the recruitment process, but will be used in the event of tied scores between candidates. Experience or understanding of service blueprints and journey mapping diagrams. Experience of working with HTML and CSS prototypes, for example the GOV.UK Prototype Kit. How to apply Click the'Apply now'button and complete the application form. More ❯

Key Skills & Experience Strong programming ability, ideally with Python. Hands-on experience with Generative AI tools, frameworks, and orchestration techniques. Background in customer experience or service design, including journey mapping. Experience in ROI modelling and business case development. Ability to collaborate across sales, product, and engineering teams. Excellent communication and storytelling skills, especially using data. Awareness of ethical More ❯

across business, IT, and supplier landscapes. Excellent understanding of Agile delivery practices, including design sprints, iterative delivery, backlog grooming and user stories. Skilled in producing design artefacts (e.g., journey maps, process flows, user stories, wireframes) and using tools like Lucidchart, Miro, or equivalent. Design Lead- - Salesforce Education Cloud- Student Systems Implementation Desirable Experience Knowledge of Higher Education regulatory More ❯

across business, IT, and supplier landscapes. Excellent understanding of Agile delivery practices, including design sprints, iterative delivery, backlog grooming and user stories. Skilled in producing design artefacts (e.g., journey maps, process flows, user stories, wireframes) and using tools like Lucidchart, Miro, or equivalent. Design Lead- - Salesforce Education Cloud- Student Systems Implementation Desirable Experience Knowledge of Higher Education regulatory More ❯