26 to 40 of 40 Journey Map Jobs in the UK

means to your customers. In your new role as Senior UX Designer, you will help define the direction of our omni-channel customer journey, and ensure we deliver the best digital experiences to our customers. Sofology benefits Plenty of opportunities to learn & grow. 30% discount across the Group … sitting! Here are just a few of the things youll be getting up to: Leading end to end UX design process: including research, journey mapping, wireframing and prototyping, along with user testing to create compelling user experiences with captivating and intuitive interfaces Navigatingthrough complex challenges with cross functional … solutions are fast, accessible and both driven by, and validated by, our customers Proactively explore new ideas on how to improve the customer journey throughout the website and seek to implement meaningful improvements to process and efficiency savings Coaching and mentoring team members In an ideal world... Our more »

deliver impactful products that resonate with the mission, driving innovation and setting new industry standards. Core Responsibilities Own the product vision, strategy, and road map, identifying new product to improve revenue opportunities. Develop and deliver a comprehensive product strategy to support PRI strategic priorities . Manage the development of … and use data to inform product decisions and make recommendations. Expertise in business analysis methodologies, tools, and techniques focusing on requirements elicitation, user journey mapping, and validation. We particularly welcome candidates from under-represented groups, including Black, Asian, and other People of Colour, those with visible or non more »

on activities like stakeholder and user interviews, surveys, competitor/peer analysis and other techniques. Work together to create affinity maps, personas, user journey maps and other documentation to visualise research and testing results and share insights with colleagues. You will define measurable KPIs and formulate prioritised hypotheses … in the research and testing aspect of the role Able to clearly visualise research and testing results, e.g., using affinity maps, personas, user journey maps and other techniques Knowledge of industry-standard research methods and experienced in planning, recruiting for and conducting moderated and unmoderated user testing Confident more »

on activities like stakeholder and user interviews, surveys, competitor/peer analysis and other techniques. Work together to create affinity maps, personas, user journey maps and other documentation to visualise research and testing results and share insights with colleagues. You will define measurable KPIs and formulate prioritised hypotheses … in the research and testing aspect of the role Able to clearly visualise research and testing results, e.g., using affinity maps, personas, user journey maps and other techniques Knowledge of industry-standard research methods and experienced in planning, recruiting for and conducting moderated and unmoderated user testing Confident more »

technical KPIs. Support the delivery and rollout of a new global website. Define, build and manage the website product roadmap – covering key value journey adds, integrations and customer journey improvements. Partner with our Marketing Technology Product Manager to ensure we can leverage and integrate out wider … level of services, quality and value. Essential competencies: Proven enterprise website management – 6+ years’ experience, preferably in B2B tech/SaaS market. User journey – creation and management of optimised journeys for key audiences. Use case – definition, collection and prioritisation (including management of backlog with stakeholders). Highly numerate … to inform decision making and presenting those to others. Technical skills and insight to support integrations with other key platforms in the customer journey e.g. Eloqua, Salesforce, GoToWebinar etc. Excellent and demonstrable collaboration skills. Passion for building great products to solve customer and business problems. Excellent communication skills more »

be focused on combining and streamlining their various global travel brands, ultimately providing customers with more choice, an enhanced customer experience/customer journey, and improving customer loyalty. This programme of work is being driven by their CEO and, as such, will be a huge focus for the … prior experience working through the discovery phase of complex projects to figure out scope and next-steps. You'll need experience of customer journey mapping, and excellent stakeholder engagement skills, as this role will involve presenting to and influencing executive-level stakeholders across the world (including Business, IT … brilliant next-step for an ambitious BA. Requirements: Experience working as a BA on technical/digital/marketing projects Experience with customer journey mapping Experience working on the discovery phase of projects Knowledge of Agile methodology, including writing and manging user stories Ability to take ownership and more »

be focused on combining and streamlining their various global travel brands, ultimately providing customers with more choice, an enhanced customer experience/customer journey, and improving customer loyalty. This programme of work is being driven by their CEO and, as such, will be a huge focus for the … prior experience working through the discovery phase of complex projects to figure out scope and next-steps. You'll need experience of customer journey mapping, and excellent stakeholder engagement skills, as this role will involve presenting to and influencing executive-level stakeholders across the world (including Business, IT … brilliant next-step for an ambitious BA. Requirements: Experience working as a BA on technical/digital/marketing projects Experience with customer journey mapping Experience working on the discovery phase of projects Knowledge of Agile methodology, including writing and manging user stories Ability to take ownership and more »

be focused on combining and streamlining their various global travel brands, ultimately providing customers with more choice, an enhanced customer experience/customer journey, and improving customer loyalty. This programme of work is being driven by their CEO and, as such, will be a huge focus for the … prior experience working through the discovery phase of complex projects to figure out scope and next-steps. You'll need experience of customer journey mapping, and excellent stakeholder engagement skills, as this role will involve presenting to and influencing executive-level stakeholders across the world (including Business, IT … brilliant next-step for an ambitious BA. Requirements: Experience working as a BA on technical/digital/marketing projects Experience with customer journey mapping Experience working on the discovery phase of projects Knowledge of Agile methodology, including writing and manging user stories Ability to take ownership and more »

be focused on combining and streamlining their various global travel brands, ultimately providing customers with more choice, an enhanced customer experience/customer journey, and improving customer loyalty. This programme of work is being driven by their CEO and, as such, will be a huge focus for the … prior experience working through the discovery phase of complex projects to figure out scope and next-steps. You'll need experience of customer journey mapping, and excellent stakeholder engagement skills, as this role will involve presenting to and influencing executive-level stakeholders across the world (including Business, IT … brilliant next-step for an ambitious BA. Requirements: Experience working as a BA on technical/digital/marketing projects Experience with customer journey mapping Experience working on the discovery phase of projects Knowledge of Agile methodology, including writing and manging user stories Ability to take ownership and more »

lead nurturing driven, with a good understanding of the customer & customer lifecycle and the importance of ROI reporting Commercially experience working in customer journey mapping and sales Strong numerical and analytical skills A proactive, self-driven and ambitious nature Experience in manipulating data using Excel or Power BI … our Talent Acquisition team. And if all goes well, you'll be meeting our business teams in person. Need any adjustments for the journey? Just let us know; we're all about making sure you're comfortable and confident. We encourage applications from every background so if you more »

Lead Business Analyst - Contract Understanding Solutions is a digital technology consultancy committed to helping our clients achieve their desired outcomes. Our success is built on the expertise of our Associates, who collaborate closely with our clients under a statement of more »

be focused on combining and streamlining their various global travel brands, ultimately providing customers with more choice, an enhanced customer experience/customer journey, and improving customer loyalty. This programme of work is being driven by their CEO and, as such, will be a huge focus for the … prior experience working through the discovery phase of complex projects to figure out scope and next-steps. You'll need experience of customer journey mapping, and excellent stakeholder engagement skills, as this role will involve presenting to and influencing executive-level stakeholders across the world (including Business, IT … brilliant next-step for an ambitious BA. Requirements: Experience working as a BA on technical/digital/marketing projects Experience with customer journey mapping Experience working on the discovery phase of projects Knowledge of Agile methodology, including writing and manging user stories Ability to take ownership and more »

relationships, and drive continuous improvement initiatives. The successful candidate will have a proven track record of implementing successful CX programs. Role & Responsibilities: Customer Journey Mapping & Analysis – Analyse and optimize the end-to-end customer journey, identifying key touchpoints for improvement and utilising data-driven insights. Customer … Skills & Experience: Previous experience working in a CX Manager role, leading on customer experience initiatives Understanding of contact centre operations and other customer journey touch points Strong analytical skills and the ability to translate data into actionable strategies Ability to collaborate and work in partnership across teams and more »

of opportunities for comprehensive customer value chain transformations. Design CX solutions and roadmaps, implementing them across key CX capabilities, including customer experience design, journey mapping, and integrating conversational AI into workflows. Supervise solution architecture, emphasising features, functionalities, and their impact on CX workflows, along with technical architecture aspects … driving P&L of digital teams. Significant industry/domain experience in Financial Services, and Insurance. Expertise in customer experience design and customer journey mapping. Experience in conversational AI implementation. Proficiency in solution architecture (features, functionalities, impact on CX workflow) and technical architecture (data flow, technology integration, scalability more »

of brand and business experience strategy. You will have had first hand experience of both experience development (in terms of upstream activities like journey mapping) as well as in delivery of outstanding tactical concepts that meet an experiential need. You will be a true champion of insight-led … be able to advocate for how they will succeed in their category from an experiential angle, demonstrating a robust understanding of the CX journey and the priority touchpoints to be optimised. Quickly recognise how external factors will influence user experiences; as well as be able to develop compelling … be able to advocate for how they will succeed in their category from an experiential angle, demonstrating a robust understanding of the CX journey and the priority touchpoints to be optimised. Quickly recognise how external factors will influence user experiences; as well as be able to develop compelling more »