26 to 50 of 65 Journey Map Jobs in the UK

Service Designer in digital delivery. Strong understanding of user‐centred design, systems thinking, and service design methods. Experience creating service blueprints, journey maps, and prototypes. Ability to work with policy, operational, and technical stakeholders. Strong facilitation and communication skills. Experience working in Agile, multidisciplinary teams. Understanding of accessibility ...

record of executive stakeholder engagement: leading workshops, navigating complex organisations, and building trusted advisor relationships Demonstrated experience in end-user experience design, employee journey mapping, or digital adoption strategy Experience advising on platform governance, content strategy, information architecture, and scalable platform setup Key Skills DXP platform configuration & optimisation ...

Insurance clients. You should have deep understanding of how FS organisations leverage customer data to drive engagement, loyalty, and growth, including segmentation, journey mapping, lifecycle management, and personalised communications. Awareness of digital channels, marketing automation, CRM platforms, and AI‐driven customer insights is essential, as is knowledge ...

Leadership Develop and execute a comprehensive Customer Experience strategy that aligns with business goals and improves customer satisfaction across all touchpoints. Implement customer journey mapping, ensuring every interaction is seamless and contributes positively to the customer’s overall experience. Work closely with cross‐functional teams (Sales, Marketing, Product ...

activity from discovery through to live across one or more workstreams Plan and facilitate workshops, co-design sessions, and stakeholder alignment activities Produce journey maps, service blueprints, and experience maps to a high standard Work closely with user researchers to keep design decisions evidence-led Contribute to alpha ...

Desirable skills and experience Experience mentoring junior business analysts or managing BA workstreams. Experience with Jira, Confluence, Miro, BPMN, UML, service blueprints or journey maps. Experience supporting public-sector, regulated or client-facing projects. What success looks like Requirements are clear, prioritised, traceable and ready for delivery. Stakeholders ...

portfolio with punchy case studies (2 pages max each) showing clear problem-solving, process, and outcomes. Strength in both UX research/journey mapping and UI execution. Experience working on native apps, with an understanding of platform-specific design patterns. Exposure to customer services products and/ ...

content strategy, information architecture, and long-term platform sustainability from day one. Champion end-user experience design, audience segmentation, personalization strategies, and employee journey mapping throughout every engagement. Develop and execute enterprise-wide adoption strategies including stakeholder engagement plans, champion networks, training frameworks, and communications approaches. Define ...

users including clinical, operational and administrative stakeholders Synthesise findings into clear insights, themes and actionable recommendations Produce artefacts such as research reports, personas, journey maps and service blueprints Work closely with Product Managers, Designers and Business Analysts to shape future state design Present findings confidently to senior stakeholders ...

Ideally 2-5 years of experience in a product focused role (or similar) Demonstrable experience of Product Management fundamentals (UX/UI, user journey/person mapping, user testing, etc) Experience of working within wearable tech and focusing on driving product management across both software and hardware elements ...

/Responsibilities: Extensive experience in a business analyst or change role. Experience implementing change. Experience of end-to-end change delivery and customer journey mapping. Business Process mapping, requirements gathering and capture, experience of writing user stories. Strong stakeholder engagement skills. Third Party Supplier relationship building. Project management ...

problem framing to solution definition Run deep discovery with Field Engineers, CSMs, Supply teams, and Customers Turn operational pain into clear problem statements, journey maps, and scoped bets Define end-to-end flows, interaction logic, system states, and edge cases Ensure experience consistency across multi-role workflows, including ...

5+ years’ experience in a Business Analyst or Change role Demonstrated experience delivering end-to-end change initiatives Business process mapping and customer journey mapping Requirements gathering and documentation Writing clear user stories with defined acceptance criteria Strong stakeholder engagement and relationship management Analytical mindset with excellent attention ...

title: Customer Journey Manager Location : Edinburgh (Hybrid - Office twice a week) Contract Length : 6 months (Potential for extensions) Daily Rate : £475.00 (Umbrella) Are you passionate about optimising customer experiences? Do you thrive in collaborative environments where your insights can make a real difference? If so, we want … hear from you! Our client is seeking a dynamic Customer Journey Manager to join their team and elevate their platform experience to new heights. Role Overview : As a Customer Journey Manager within the Intermediary Platform Savings Lab, you will play a pivotal role in analysing ...

This role focuses on leading user-centered design initiatives while collaborating across teams to enhance product experiences. A robust portfolio demonstrating UI design, journey mapping, and communication skills is required. This position offers a competitive compensation package and benefits aimed at supporting your health and wellbeing ...

What we're looking for Proven experience leading CX strategy and service/experience design Strong understanding of multi-channel ecosystems and customer journey mapping Ability to bridge strategy, design, and delivery (business + technical) Confident stakeholder manager with experience working across complex organisations Experience working with agencies ...

partners and operational teams to create project timelines, milestones, and communication plans. Agile and Design Thinking: Apply agile methodologies, design thinking, and user journey mapping to drive innovation and manage projects. Data Analysis: Analyse data and trends to design innovative strategies for operational efficiency. Implementation: Translate business challenges ...

will work closely with users, researchers, designers, product teams, developers, and stakeholders to understand complex problems and design effective service solutions. You will map user journeys, identify pain points, and create service improvements that deliver seamless and consistent experiences across digital and non-digital touchpoints. The successful candidate will … services that meet user and business needs. Conduct service discovery activities to understand user journeys, organisational processes, and service ecosystems. Create service blueprints, journey maps, process maps, and ecosystem maps. Work closely with User Researchers to analyse user insights and identify opportunities for service improvement. Facilitate workshops ...

design community, demonstrating a wide range of leadership and management skills, and fostering a supportive, collaborative environment to help shape the HRA's journey in delivering high-quality digital services for the research community. Working closely with the Head of User-Centred Design and product teams, you will … comply with legal requirements, accessibility standards, and government guidelines. Your responsibilities will include applying core service design techniques such as blueprinting, prototyping, user journey mapping, and storyboarding to create intuitive and effective services. In addition, you will champion and clearly communicate the importance of inclusive, equitable, accessible ...

design community, demonstrating a wide range of leadership and management skills, and fostering a supportive, collaborative environment to help shape the HRA's journey in delivering high-quality digital services for the research community. Working closely with the Head of User-Centred Design and product teams, you will … comply with legal requirements, accessibility standards, and government guidelines. Your responsibilities will include applying core service design techniques such as blueprinting, prototyping, user journey mapping, and storyboarding to create intuitive and effective services. In addition, you will champion and clearly communicate the importance of inclusive, equitable, accessible ...

design community, demonstrating a wide range of leadership and management skills, and fostering a supportive, collaborative environment to help shape the HRA's journey in delivering high-quality digital services for the research community. Working closely with the Head of User-Centred Design and product teams, you will … comply with legal requirements, accessibility standards, and government guidelines. Your responsibilities will include applying core service design techniques such as blueprinting, prototyping, user journey mapping, and storyboarding to create intuitive and effective services. In addition, you will champion and clearly communicate the importance of inclusive, equitable, accessible ...

design community, demonstrating a wide range of leadership and management skills, and fostering a supportive, collaborative environment to help shape the HRA's journey in delivering high-quality digital services for the research community. Working closely with the Head of User-Centred Design and product teams, you will … comply with legal requirements, accessibility standards, and government guidelines. Your responsibilities will include applying core service design techniques such as blueprinting, prototyping, user journey mapping, and storyboarding to create intuitive and effective services. In addition, you will champion and clearly communicate the importance of inclusive, equitable, accessible ...

where your insights can make a real difference? If so, we want to hear from you! Our client is seeking a dynamic Customer Journey Manager to join their team and elevate their platform experience to new heights. Role Overview : As a Customer Journey Manager within … with a diverse team of Product, Engineering, Technology and Operations experts to ensure every user interaction is seamless and exceeds expectations. Key Responsibilities : Journey Mapping & Design : Create comprehensive as-is and to-be journey maps to support in-flight releases. Collaborate with Product and Technical Application ...

Deliver high quality visual and interaction design across the mobile app Skilfully craft the end-to-end user experience, bringing together a cohesive journey step by step through wireframing, journey mapping, prototyping, and delivery-ready screens Balance business requirements with user needs - you'll work with ...

assisted design workflows Main responsibilities Lead discovery activities in close partnership with Product Management and Engineering — including user research, problem framing, and journey mapping Lead end-to-end design across multiple features or product areas simultaneously, translating product and user goals into flows, wireframes, prototypes, and detailed … minimum designing web-based application UIs (SaaS/B2B ), with a strong portfolio of shipped products. Experience leading discovery — user interviews, contextual research, journey mapping, and synthesis — and translating findings into clear design direction. Demonstrated systems thinking — understanding information architecture, cross-feature relationships, and the downstream impact ...