26 to 50 of 210 Journey Map Jobs in the UK

designs accordingly. Governance & Reporting: Track service performance and report on outcomes to stakeholders Key Skills & Experience: Strong background in user-centred design and service design methodologies. Experience with journey mapping, service blueprints, and prototyping tools. Excellent communication and facilitation skills across technical and non-technical audiences. Ability to work in agile, cross-functional teams. Familiarity with digital transformation More ❯

at working with diverse teams and are a guardian of effective content design. Figma Proficiency: You’re a Figma whiz, capable of delivering polished designs to engineering partners. Journey Mapping: You have experience in creating clear customer journeys, from resellers to enrolment. Communication Skills: Your communication, presentation, and writing abilities are top-notch, allowing you to articulate ideas More ❯

in agile environments Strong portfolio or case studies showing research that informed successful service or product outcomes Proficiency with research tools and methods including usability testing, depth interviews, journey mapping, and persona creation Comfortable presenting findings to senior stakeholders and advocating for users in delivery decisions Working knowledge of GDS service standards , assessments, and digital service design principles More ❯

participatory design, co-creation, field testing etc.) - Experience creating prototypes using tools such as Figma, Axure etc. - Experience with a variety of design tools such as personas, customer journey maps, user flows, wireframes, prototypes - Experience in service design methodologies would be desirable - Experience in delivery of an ERP or a commercial off the shelf system via a UCD More ❯

eliminate manual workarounds and offline templates, fostering greater consistency, adoption, and ease of use across global teams Gather insights directly from users, senior leaders, and technical staff through journey maps, pain point analysis, and service blueprints Redesign workflows to reduce audit cycle times, boost team productivity, and free up resources for risk-focused activities. Identify key data requirements … architectures Develop and prioritise tested recommendations with clear metrics to measure their impact on efficiency, adoption, data quality, and user satisfaction Requirements Proven experience in service design, customer journey mapping, or UX strategy within a complex enterprise environment Ability to simplify and improve complex workflows, ideally within financial services or regulated industries Strong stakeholder engagement and facilitation skills More ❯

eliminate manual workarounds and offline templates, fostering greater consistency, adoption, and ease of use across global teams Gather insights directly from users, senior leaders, and technical staff through journey maps, pain point analysis, and service blueprints Redesign workflows to reduce audit cycle times, boost team productivity, and free up resources for risk-focused activities. Identify key data requirements … architectures Develop and prioritise tested recommendations with clear metrics to measure their impact on efficiency, adoption, data quality, and user satisfaction Requirements Proven experience in service design, customer journey mapping, or UX strategy within a complex enterprise environment Ability to simplify and improve complex workflows, ideally within financial services or regulated industries Strong stakeholder engagement and facilitation skills More ❯

eliminate manual workarounds and offline templates, fostering greater consistency, adoption, and ease of use across global teams Gather insights directly from users, senior leaders, and technical staff through journey maps, pain point analysis, and service blueprints Redesign workflows to reduce audit cycle times, boost team productivity, and free up resources for risk-focused activities. Identify key data requirements … architectures Develop and prioritise tested recommendations with clear metrics to measure their impact on efficiency, adoption, data quality, and user satisfaction Requirements Proven experience in service design, customer journey mapping, or UX strategy within a complex enterprise environment Ability to simplify and improve complex workflows, ideally within financial services or regulated industries Strong stakeholder engagement and facilitation skills More ❯

/UI teams, mobile development teams (iOS/Android), QA, and IT to ensure alignment of mobile solutions with business needs. Solution Design: Participate in solution discussions, user journey mapping, gap analysis, and process re-engineering to improve customer experience on mobile apps. Agile Participation: Work in Agile or hybrid delivery models, contributing to backlog grooming, sprint planning More ❯

UI design, ideally across both consumer-facing and business-facing environments. We’re after someone who’s hands-on across the full design process—from user research and journey mapping to wireframes, prototypes, and high-fidelity designs. You should be confident designing for mobile, web, and app platforms, and comfortable working with tools like Figma or Sketch . More ❯

UI design, ideally across both consumer-facing and business-facing environments. We’re after someone who’s hands-on across the full design process—from user research and journey mapping to wireframes, prototypes, and high-fidelity designs. You should be confident designing for mobile, web, and app platforms, and comfortable working with tools like Figma or Sketch . More ❯

design thinking methodologies. The ability to provide expertise in digital channels, including mobile, online and digital propositions. Knowledge of digital marketing, analytics, customer research and experience management, including journey mapping, UX and funnel management. Good creative thinking, collaboration and stakeholder management skills. Next steps This client will only accept workers operating via an Umbrella or PAYE engagement model. More ❯

timelines. Balances the methods with available resources to meet the business objectives. Drives progress and decision-making that affects user experience. Plans and facilitates workshops for collaborative ideation, journey mapping, service blueprint, and concept design. Plans and facilitates workshops to tackle complex problems around user experience to enable decision-making for the next steps. Collaborates closely with product More ❯

Significant experience in user-centred design. Track record planning and running qualitative and quantitative research. Proficiency in tools like Figma, Axure, etc., for prototyping Experience crafting UX deliverablespersonas, journey maps, wireframes, user flows Ability to analyse findings, identify meaningful patterns, and present insights to stakeholders Strong communication skills to influence teams and embed UX across the organisation What More ❯

experience in user-centred design. Track record planning and running qualitative and quantitative research. Proficiency in tools like Figma, Axure, etc., for prototyping Experience crafting UX deliverables-personas, journey maps, wireframes, user flows Ability to analyse findings, identify meaningful patterns, and present insights to stakeholders Strong communication skills to influence teams and embed UX across the organisation What More ❯

experience in user-centred design. Track record planning and running qualitative and quantitative research. Proficiency in tools like Figma, Axure, etc., for prototyping. Experience crafting UX deliverables—personas, journey maps, wireframes, user flows. Ability to analyse findings, identify meaningful patterns, and present insights to stakeholders. Strong communication skills to influence teams and embed UX across the organisation. What More ❯

experience in user-centred design. Track record planning and running qualitative and quantitative research. Proficiency in tools like Figma, Axure, etc., for prototyping. Experience crafting UX deliverables—personas, journey maps, wireframes, user flows. Ability to analyse findings, identify meaningful patterns, and present insights to stakeholders. Strong communication skills to influence teams and embed UX across the organisation. What More ❯

in UX, research, or design strategy, including 5+ years in a leadership role guiding cross-functional teams and client relationships. · Mastery of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks. · Strong facilitation and storytelling skills, you build consensus, inspire action, and bring strategy to life. · A track record of leading More ❯

in UX, research, or design strategy, including 5+ years in a leadership role guiding cross-functional teams and client relationships. · Mastery of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks. · Strong facilitation and storytelling skills, you build consensus, inspire action, and bring strategy to life. · A track record of leading More ❯

in UX, research, or design strategy, including 5+ years in a leadership role guiding cross-functional teams and client relationships. · Mastery of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks. · Strong facilitation and storytelling skills, you build consensus, inspire action, and bring strategy to life. · A track record of leading More ❯

product objectives. Build wireframes, site architectures and concept designs to communicate ideas and iterate on design solutions. Collaborate with stakeholders to develop comprehensive as-is and to-be journey maps that depict user flows across various touchpoints within digital products. Create high fidelity prototypes to test designs internally and with users identifying any usability issues and validating design More ❯

product objectives. Build wireframes, site architectures and concept designs to communicate ideas and iterate on design solutions. Collaborate with stakeholders to develop comprehensive as-is and to-be journey maps that depict user flows across various touchpoints within digital products. Create high fidelity prototypes to test designs internally and with users identifying any usability issues and validating design More ❯

as interviews, usability testing, surveys, and ethnographic research. Collecting and analysing user data, employing appropriate research tools and techniques, to derive actionable insights and recommendations. Develop user archetypes, journey maps, and other user-centred design and research artifacts to effectively communicate user insights and facilitate decision-making. Collaborating with designers, product managers, and developers to translate research findings More ❯

as interviews, usability testing, surveys, and ethnographic research. Collecting and analysing user data, employing appropriate research tools and techniques, to derive actionable insights and recommendations. Develop user archetypes, journey maps, and other user-centred design and research artifacts to effectively communicate user insights and facilitate decision-making. Collaborating with designers, product managers, and developers to translate research findings More ❯

analyses to identify process inefficiencies and underperforming technologies. Implement continuous improvement frameworks to drive sustainable change. Plan, lead, and deliver multiple concurrent business process re-engineering and customer journey mapping projects. Analyze quantitative and qualitative data from multiple sources to generate actionable insights. Conduct follow-up observations and interviews to ensure comprehensive understanding of business processes and structures. … Specification Essential Experience: Significant experience as a Business Analyst. Experience in deriving new insights from diverse and complex information. Experience in customer-focused business process reviews or customer journey mapping, preferably in the public sector. Experience managing or supporting multiple concurrent projects with competing demands. Commitment to continuous service improvement and efficient working practices. Considerable experience analyzing complex More ❯

systems and services. A broad design 'toolkit', and a pragmatic, flexible approach for how effective Service Design can be delivered. Capability across both discovery (workshopping & research) and delivery (Journey mapping, Blueprints etc). Experience across large, diverse organisations. More ❯