26 to 42 of 42 Journey Map Jobs in the UK

identify best practices and innovation opportunities Engage with external stakeholders and industry participants to understand user needs, operational processes, and end-to-end journeys Map and design seamless customer and business user journeys across payment platforms Produce clear, well-structured documentation, including white papers and proposals, to communicate architectural ...

identify best practices and innovation opportunities Engage with external stakeholders and industry participants to understand user needs, operational processes, and end-to-end journeys Map and design seamless customer and business user journeys across payment platforms Produce clear, well-structured documentation, including white papers and proposals, to communicate architectural ...

finance teams to understand their current reality, identify pain points, and co‐design future processes from the ground up. You will create service blueprints, map journeys, facilitate cross‐functional workshops, and deliver intuitive UI designs that bring redesigned workflows to life. This is a hands-on, strategic role that … interface design to reshape how a traditional travel sector business operates. Responsibilities Design Thinking & Process Redesign Facilitate Design Thinking workshops with business stakeholders. Map current-state and future-state user journeys across the booking lifecycle. Create service blueprints illustrating interactions between users, systems, AI, and data. Redesign workflows from ...

seeking a Service Designer with active SC Clearance to join a multidisciplinary team on a Central Government engagement. In this role, you'll help map end-to-end services, uncover user pain points, and redesign public-facing and internal journeys that are inclusive, accessible, and aligned to user needs. … contexts. A strong portfolio showcasing evidence-based service design work across complex systems. Experience working with multidisciplinary teams in agile environments. Skilled in journey mapping, service blueprints, and identifying pain points across user flows. Understanding of how to align policy, user needs, and technology constraints into deliverable services. ...

products with a focus on usability, inclusivity, and accessibility. Conduct user research and testing to inform design decisions, including interviews, usability testing, and journey mapping. Collaborate with multidisciplinary teams, conducting knowledge sharing and mentoring junior staff. Advocate for user needs while aligning with business goals and presenting research … backed solutions to clients. Key Skills: User-Centred Design, UCD, UX Research, Interaction Design, Figma, Wireframing, Prototyping, Usability Testing, Accessibility, Journey Mapping, Stakeholder Management, User Interviews, Information Architecture, Visual Design, NSD. How to apply: Please either apply through this advert or emailing me directly via jon.mills@searchability.com. ...

best practices Work confidently in Figma using structured approaches, including components, variants, auto layout, and design systems Create UX artefacts such as journey maps, service blueprints, wireframes, and interactive prototypes Design responsive experiences for both desktop-first and mobile-first portals Contribute to the development and maintenance … Proven experience applying accessibility requirements in digital design Excellent proficiency in Figma, including components, variants, auto layout, and structured design workflows Experience creating journey maps, service blueprints, and other UX documentation Strong understanding of responsive design across desktop and mobile platforms Good working knowledge of Adobe Creative Suite ...

meetings. Key Responsibilities Lead end-to-end user-centred service design activities. Collaborate with user researchers, product managers, interaction designers and technical teams. Map complex service journeys and identify opportunities for improvement. Create service blueprints, journey maps, prototypes and other UCD artefacts. Facilitate workshops, co-design sessions ...

design end-to-end experiences across: registration journeys, event apps, exhibitor & sponsor tools, internal platforms, post-event engagement Working on defined journey maps and turning scoped concepts into wireframes and prototypes Taking a single step in a wider journey and refining it into something intuitive … from the ground up Influence non-tech stakeholders (marketing, sales, ops) Proven experience in complex digital ecosystems (not just single-product UX) Strong journey mapping and service design capability Comfortable working independently Strong portfolio demonstrating end-to-end thinking Proficiency in Figma Bonus: Experience in events, exhibitions, marketplaces ...

picture strategy and tactical execution. While the UX team focuses on features, you will be looking at the holistic end-to-end journey, identifying gaps and opportunities for both our customers and our employees. Responsibilities: Help create and embed SD methods, artefacts, and experience principles across the business. … Design and lead high-impact workshops to align stakeholders on journey challenges and service improvements. Support the rollout of platforms, ensuring our journeys are evidence-based and linked to hard metrics. Act as a coach to our four CX Analysts, transferring skills in journey mapping ...

evaluation of experiences and outcomes. You’re experienced in a range of user research methodologies and broader research approaches. You know how to map and engage with different stakeholder groups. You understand how to carry out research responsibly and ethically, ensuring protection of participant privacy. You understand the importance … synthesis techniques and approaches to presenting and sharing findings.User-centred design and agile working You’re able to produce concise artefacts (e.g. personas, journey maps, user stories) to help communicate user and business needs. You’re experienced at working with agile development teams and stakeholders to co-design ...

content design across journeys (end‐to‐end) • Create, evaluate, update and review content across all stages of the end‐to‐end user journey, ensuring the right information appears in the right place and format. • Take a high-level view of how a user’s content journey maps to business processes, keeping holistic needs and life events at the centre of journey design. Evidence‐based content decisions • Use quantitative and qualitative evidence (data, research, insight) to make and explain content decisions, and to continuously improve content effectiveness. • Apply plain English and accessibility-first ...

customer and operational data. You will: Analyse customer, transactional and operational data to uncover trends and insights Take deep dives into the customer journey, identifying pain points and opportunities for improvement Help create customer journey maps and support continuous improvement activity Manage our Customer Experience measurement ...

improve, standardise or better connect delivery processes Support the ongoing development of OASIS by helping define requirements, capture user needs and shape priorities Map customer journeys and user flows across both digital and people-led touchpoints Help think through interface structure, user experience and how different users should interact … bigger picture Preferred Experience B2B services, software, infrastructure, utilities, operations or workflow-heavy environments Product, service design, transformation or systems improvement work Customer journey mapping, user flows, UX thinking or interface planning Jira or similar task/project management tools Energy sector knowledge is useful but not essential ...

that support digital transformation efforts. Key Responsibilities Conduct user research activities, including interviews, surveys, usability testing, and workshops. Analyse findings to create user journey maps, personas, and recommendations for service improvements. Work closely with designers, developers, and stakeholders to ensure user needs shape service design. Produce research outputs … last 5 years GDS Expertise : Demonstrated understanding of GDS principles and their application in service design. Research & Analysis : Proficiency in developing user journey maps, process maps, and deriving meaningful insights. Collaboration & Communication : Strong problem-solving skills and the ability to present research findings effectively. Agile Experience : Proven ability ...

services to target and generate high quality leads, pipeline and revenueSALES ENABLEMENT -Build locally adapted marketing materials and value proposition for targeted customer segment-Map key players and potential strategic partners. Identify targets on segment and facilitate first discussions-Work with Account team, Solution Sales, PLMs on the deployment … relationship building skills across various teams-Good understanding of Sales Funnel management-Strong knowledge Digital Marketing tools and techniques : Persona definition, Customer Journey mapping, Marketing Data Analytics, SEO, SEM and Customer Personal Data management (GDPR)-At ease with Marketing Automation platforms to manage campaign programming and track leads ...

content and digital comms to help people get the most from our tools Taking part in user testing, accessibility checks and journey mapping Working with the Head of Customer Digital Enablement, Operations and Transformation teams on projects Providing general support to keep digital work moving smoothly - from organising … proud to call home Digital innovation helps us be more customer‐obsessed, more efficient and more pre-emptive - ultimately improving the customer journey and enabling us to deliver great homes and great services across everything we do In this apprenticeship role, you’ll be part of making that ...

elicit requirements and insights from subject matter experts (SMEs) Producing high quality business requirements artefacts (e.g. BRDs, PIDs), including use cases, user journey mapping, and gap analysis Translating business needs into clearly defined system requirements to support high level and detailed solution design Acting as a trusted conduit … negotiation skills, with the ability to influence and drive consensus Experience within eCommerce, digital platforms, or end-to-end guest/customer journey initiatives is highly advantageous Why join us This is an opportunity to work on a clearly defined, impactful piece of analysis that will directly support ...