51 to 75 of 104 Journey Map Jobs in the UK

Repairs services. Contribute to concept development, solving both business and customer problems and carrying ideas through to beautifully executed outcomes. Create user flows, journey maps, wireframes, prototypes and high-fidelity designs. About you: You will have the following experiences: Significant experience in visual and interactive design, ideally gained ...

briefs and aligning stakeholders on user needs, business objectives and success measures. Combine research, analytics, audits and market insight into actionable recommendations. Use journey mapping and service blueprinting to connect customer‐facing experiences with … people, processes, systems and operational dependencies behind them. Identify opportunities to improve digital and non‐digital touchpoints, simplify business processes and reduce friction. Map current‐state (“as-is”) and future‐state (“to‐be”) experiences, establish performance baselines and evaluate the delivered service against intended outcomes to measure success ...

Your Time Leading user research activities, including interviews, usability testing, and workflow analysis to understand customer needs and opportunities. Translating research insights into journey maps, service blueprints, workflows, wireframes, and prototypes that inform product decisions. Partnering with Product and Engineering teams to identify, validate, and deliver the most … working on complex digital products. Proven success leading user research and turning insights into measurable product improvements. Strong user-centred design skills, including journey mapping, service design, usability testing, prototyping, and interaction design. Experience facilitating workshops, discovery sessions, and cross-functional collaboration. Ability to influence stakeholders and build ...

features. The work is varied each day, but responsibilities typically include activities such as exploring user challenges through structured research methods including interviews, journey mapping, market comparisons, focus groups and data analysis. You will design and deliver full technical solutions and user-facing experiments that address identified pain ...

through regular engagement. Act as the escalation point for customer complaints, ensuring swift and satisfactory resolution within agreed timeframes. Design and implement customer journey mapping to identify pain points and optimise the support experience. Develop and maintain a communication strategy for planned outages, service changes, and major incidents. ...

understanding of software engineering fundamentals including architecture, testing, security, version control, code quality and maintainability. Strong requirements skills, including PRDs, user stories, personas, journey maps Comfortable working directly with users and stakeholders, understanding how product experience feedback help drives what outcomes we build to deliver on next. Desirable ...

journeys, marketing automation, and customer data. Understand multi/omnichannel transactional and marketing messaging. A good understanding of user states, events, and user journey mapping. Examples of projects this role would lead include: Multi-tool MarTech implementations, including CDP and Marketing Automation Platforms according to business use cases ...

journeys, marketing automation, and customer data. Understand multi/omnichannel transactional and marketing messaging. A good understanding of user states, events, and user journey mapping. Examples of projects this role would lead include: Multi-tool MarTech implementations, including CDP and Marketing Automation Platforms according to business use cases ...

provision and develop new consolidated information architecture and flows based on core user tasks; user testing and iterating with regular user feedback. Understand and map current editorial workflows, identify pain points, and design solutions that improve usability and support smoother workflow transitions. Create design thinking and user understanding documents … editorial, or similar professional user groups is a bonus. Experience wire-framing, prototyping, and creating detailed, customer-focused designs, including knowledge of customer journey mapping techniques. High proficiency in Figma (Figma Make + AI approaches to design & development): able to produce polished UX flows, design concepts, high-fidelity ...

ensuring stories are clearly defined, prioritised and ready for sprints Lead end-to-end customer experience for owned features, including: user research, customer journey mapping, wireframing and interactive prototyping Support user research (usability testing, interviews, surveys), translating findings into validated product hypotheses, backlog priorities and acceptance criteria Transform … Deep understanding of Sportsbook front-end products and customer journeys across mobile, apps and web Strong working knowledge of UX principles and methods (journey mapping, prototyping), sufficient to brief, challenge and collaborate with UX/Design effectively Solid Agile/Scrum experience, with the ability ...

accessible and effective for a diverse range of users and stakeholders. Key Responsibilities Lead service design activities across Discovery, Alpha, Beta and Live phases. Map and improve complex end-to-end services, user journeys and organisational processes. Apply User-Centred Design methodologies to understand user needs and pain points. … practices. Significant experience working within Central Government organisations. Strong knowledge of GDS Service Standard and Government Digital delivery frameworks. Experience creating service blueprints, journey maps and operating models. Skilled in facilitating workshops and engaging diverse stakeholder groups. Experience working in Agile multidisciplinary teams. Excellent communication and stakeholder management ...

synthesis through wireframes, prototypes, interaction design, and final specifications. Conduct and synthesize user research, including interviews, usability testing, and surveys, to inform personas, journey maps, and design decisions. Translate complex workflows and data-intensive interfaces into intuitive, accessible experiences for technical and non-technical users. Design and facilitate … rounded experience designer who combines strong UX thinking with exceptional visual storytelling skills . You should be equally comfortable designing an enterprise user journey, building a prototype in Figma, translating a complex solution into an executive-ready visual narrative, and supporting a high-stakes client pursuit. You will ...

collaborate with senior stakeholders to shape product roadmaps and design priorities. You will lead a full range of research, including interviews, usability tests, journey mapping, and surveys, ensuring actionable results and alignment with #J-18808-Ljbffr ...

products or services. We have operations in over 70 countries , with over 52,000 colleagues around the world. Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users. ...

Origin Web Solutions seeks an experienced UX Designer to lead end-to-end product experiences. You will dive into user journeys, map flows, and produce high-quality prototypes that communicate design ideas clearly to cross-functional teams. You have a strong portfolio, 5+ years in interactive or visual design ...

customers, key stakeholders and the team Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, user journey maps, systems design, scenarios, business analysis, task, workflow analysis and other relevant techniques Analyse and support the team with business requirements and technical specifications ...

leadership team worth building further. You'll have a documented path behind you and ahead of you: Spendesk's Engineering Leadership Growth Journey maps the road from Engineering Manager through Head of Engineering to CTO, so you'll know exactly what's expected of you, and what growing ...

influencing change, and creating brilliant customer experiences. Key Actions Define and deliver the medium to long-term product strategy for a complex customer journey, balancing customer value, commercial outcomes and strategic business objectives Own and continuously evolve the product roadmap and backlog, ensuring priorities are aligned to customer … voice of the customer throughout delivery, ensuring all features and enhancements contribute to an outstanding customer experience Lead the planning and delivery of journey epics, managing dependencies, risks, costs and priorities across multiple initiatives within an agile environment Translate business and customer requirements into clear product features, story ...

delivery, ensuring that their website, mobile app and supporting platforms effectively meet customer needs and business objectives. The role leads requirements gathering, customer journey analysis and solution design across the digital product lifecycle, working under the direction of the Product Owner (Digital Platforms) to translate roadmap priorities into … specifications Experience working within Agile delivery environments Experience with website redesigns, platform migrations and mobile app development projects Understanding of UX principles, customer journey mapping and usability testing Strong stakeholder engagement and communication skills Excellent training and career development opportunities for the right candidate. Basic salary ...

delivery, ensuring that their website, mobile app and supporting platforms effectively meet customer needs and business objectives. The role leads requirements gathering, customer journey analysis and solution design across the digital product lifecycle, working under the direction of the Product Owner (Digital Platforms) to translate roadmap priorities into … specifications Experience working within Agile delivery environments Experience with website redesigns, platform migrations and mobile app development projects Understanding of UX principles, customer journey mapping and usability testing Strong stakeholder engagement and communication skills Excellent training and career development opportunities for the right candidate. Basic salary ...

guiding clients from strategy to execution and shaping scalable solutions with AI and agentic capabilities. You will own delivery across CX strategy, customer journey mapping, CRM/billing transformations, and operating model changes, while growing the Energy & Utilities practice and developing client proposals. #J-18808-Ljbffr ...

capacity planning and hiring recommendations as the team grows. Client discovery & solution design Coach and occasionally run discovery activities (e.g. workshops, interviews, journey mapping) to deeply understand client needs. Unpack and model existing business processes, then reimagine them using our technology to deliver efficiencies and automation. Guide team ...

work with product and design teams to create user-centered experiences. The role involves coordinating qualitative and quantitative research, building personas and journey maps, and presenting findings to influence the roadmap. Hybrid/remote options and collaborative team culture are offered. #J-18808-Ljbffr ...

Managers, User Researchers, Business Analysts, Developers, and Delivery Managers * Facilitate workshops to understand user needs, pain points, and service improvements * Produce service blueprints, journey maps, process maps, and design artefacts * Apply user-centred design principles to shape service improvements * Support discovery, alpha, beta, and live delivery phases * Ensure … What We're Looking For * Strong experience as a Service Designer within complex digital transformation programmes * Experience working within multidisciplinary Agile teams * Ability to map and improve end-to-end services and user journeys * Strong workshop facilitation and stakeholder engagement skills * Experience producing service design artefacts including service blueprints ...

drive improvement: Analyse website metrics, search data, SEO insight, accessibility findings, user feedback and service performance information to inform design decisions and recommendations. Map and redesign services: Create user journeys, service maps, process maps and service blueprints to identify pain points, duplication, failure demand and opportunities to improve … Defence Employer Recognition Scheme (ERS). Further information can be found at Jobs and careers | North Northamptonshire Council (northnorthants.gov.uk) The following content displays a map of the job's location. Location Haylock House, Kettering, United Kingdom #J-18808-Ljbffr ...