systems and services. A broad design 'toolkit', and a pragmatic, flexible approach for how effective Service Design can be delivered. Capability across both discovery (workshopping & research) and delivery (Journeymapping, Blueprints etc). Experience across large, diverse organisations. More ❯
systems and services. A broad design 'toolkit', and a pragmatic, flexible approach for how effective Service Design can be delivered. Capability across both discovery (workshopping & research) and delivery (Journeymapping, Blueprints etc). Experience across large, diverse organisations. More ❯
systems and services. A broad design 'toolkit', and a pragmatic, flexible approach for how effective Service Design can be delivered. Capability across both discovery (workshopping & research) and delivery (Journeymapping, Blueprints etc). Experience across large, diverse organisations. More ❯
market trends that could affect the products, conduct competitor analysis, present findings and recommend evolutions of the products Use all the available methods from ideation, user research, user journeymapping, UX, prototyping, to launching the MVP and go-to-market strategy Define and deliver the operating plan to continually improve online traffic and engagement of the products with More ❯
5+ years in digital/retail banking, with 2+ in omni-channel/mobile banking · Proven experience in digital transformation projects · Strong understanding of mobile UX and customer journeymapping · Agile delivery experience and strong communication skills · Prior consulting experience or working with leading banks is a plus Pay range and compensation package: Competitive salary based on years More ❯
5+ years in digital/retail banking, with 2+ in omni-channel/mobile banking · Proven experience in digital transformation projects · Strong understanding of mobile UX and customer journeymapping · Agile delivery experience and strong communication skills · Prior consulting experience or working with leading banks is a plus Pay range and compensation package: Competitive salary based on years More ❯
5+ years in digital/retail banking, with 2+ in omni-channel/mobile banking · Proven experience in digital transformation projects · Strong understanding of mobile UX and customer journeymapping · Agile delivery experience and strong communication skills · Prior consulting experience or working with leading banks is a plus Pay range and compensation package: Competitive salary based on years More ❯
/service design decisions. Lead key projects that support strategic pillars of the organization, ensuring alignment with business objectives and delivering measurable results. Develop and maintain user personas, journey maps, and other UX artifacts to guide … the design process and ensure a user-centric approach. Drive the creation of service blueprints and design solutions that enhance the end-to-end user experience across multiple touchpoints. Map end-to-end processes, both internal and external, and workflows to identify bottlenecks and translate them into opportunities for improvement. Work closely with the data team to understand how More ❯
/service design decisions. Lead key projects that support strategic pillars of the organization, ensuring alignment with business objectives and delivering measurable results. Develop and maintain user personas, journey maps, and other UX artifacts to guide … the design process and ensure a user-centric approach. Drive the creation of service blueprints and design solutions that enhance the end-to-end user experience across multiple touchpoints. Map end-to-end processes, both internal and external, and workflows to identify bottlenecks and translate them into opportunities for improvement. Work closely with the data team to understand how More ❯
What You’ll Do As an Experience Strategist, you will: Contribute to strategic engagements by helping define user journeys, map opportunity areas, and co-create product direction. Facilitate and support workshops that bring stakeholders together to align around goals, user needs, and experience priorities. Turn research into strategy by translating insights into actionable experience principles, product recommendations, and roadmaps. … experience in UX, research, or experience strategy, with a proven ability to guide product teams from insight to execution. Strong understanding of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks. Experience translating qualitative and quantitative insights into clear, actionable strategies. Ability to collaborate in multidisciplinary teams and communicate effectively with More ❯
What You’ll Do As an Experience Strategist, you will: Contribute to strategic engagements by helping define user journeys, map opportunity areas, and co-create product direction. Facilitate and support workshops that bring stakeholders together to align around goals, user needs, and experience priorities. Turn research into strategy by translating insights into actionable experience principles, product recommendations, and roadmaps. … experience in UX, research, or experience strategy, with a proven ability to guide product teams from insight to execution. Strong understanding of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks. Experience translating qualitative and quantitative insights into clear, actionable strategies. Ability to collaborate in multidisciplinary teams and communicate effectively with More ❯
What You’ll Do As an Experience Strategist, you will: Contribute to strategic engagements by helping define user journeys, map opportunity areas, and co-create product direction. Facilitate and support workshops that bring stakeholders together to align around goals, user needs, and experience priorities. Turn research into strategy by translating insights into actionable experience principles, product recommendations, and roadmaps. … experience in UX, research, or experience strategy, with a proven ability to guide product teams from insight to execution. Strong understanding of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks. Experience translating qualitative and quantitative insights into clear, actionable strategies. Ability to collaborate in multidisciplinary teams and communicate effectively with More ❯
don't hesitate to get in touch with mayank.yadav@ascendion.com What You’ll Do As an Experience Strategist, you will: · Contribute to strategic engagements by helping define user journeys, map opportunity areas, and co-create product direction. · Facilitate and support workshops that bring stakeholders together to align around goals, user needs, and experience priorities. · Turn research into strategy by … experience in UX, research, or experience strategy, with a proven ability to guide product teams from insight to execution. · Strong understanding of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks. · Experience translating qualitative and quantitative insights into clear, actionable strategies. · Ability to collaborate in multidisciplinary teams and communicate effectively with More ❯
don't hesitate to get in touch with mayank.yadav@ascendion.com What You’ll Do As an Experience Strategist, you will: · Contribute to strategic engagements by helping define user journeys, map opportunity areas, and co-create product direction. · Facilitate and support workshops that bring stakeholders together to align around goals, user needs, and experience priorities. · Turn research into strategy by … experience in UX, research, or experience strategy, with a proven ability to guide product teams from insight to execution. · Strong understanding of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks. · Experience translating qualitative and quantitative insights into clear, actionable strategies. · Ability to collaborate in multidisciplinary teams and communicate effectively with More ❯
don't hesitate to get in touch with mayank.yadav@ascendion.com What You’ll Do As an Experience Strategist, you will: · Contribute to strategic engagements by helping define user journeys, map opportunity areas, and co-create product direction. · Facilitate and support workshops that bring stakeholders together to align around goals, user needs, and experience priorities. · Turn research into strategy by … experience in UX, research, or experience strategy, with a proven ability to guide product teams from insight to execution. · Strong understanding of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks. · Experience translating qualitative and quantitative insights into clear, actionable strategies. · Ability to collaborate in multidisciplinary teams and communicate effectively with More ❯
Excel, SQL, and PowerBI. Create visualisations and reports to inform design and strategic decisions. User Research : Conduct user research through surveys, interviews, and usability testing. Develop personas and journey maps to guide development. Requirements Gathering : Collaborate with stakeholders to gather and document product requirements, facilitating workshops and drafting detailed specifications and user stories. Market and Performance Analysis : Monitor More ❯
Excel, SQL, and PowerBI. Create visualisations and reports to inform design and strategic decisions. User Research : Conduct user research through surveys, interviews, and usability testing. Develop personas and journey maps to guide development. Requirements Gathering : Collaborate with stakeholders to gather and document product requirements, facilitating workshops and drafting detailed specifications and user stories. Market and Performance Analysis : Monitor More ❯
Excel, SQL, and PowerBI. Create visualisations and reports to inform design and strategic decisions. User Research : Conduct user research through surveys, interviews, and usability testing. Develop personas and journey maps to guide development. Requirements Gathering : Collaborate with stakeholders to gather and document product requirements, facilitating workshops and drafting detailed specifications and user stories. Market and Performance Analysis : Monitor More ❯
in UX, research, or design strategy, including 5+ years in a leadership role guiding cross-functional teams and client relationships. Mastery of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks. Strong facilitation and storytelling skills, you build consensus, inspire action, and bring strategy to life. A track record of leading More ❯
in UX, research, or design strategy, including 5+ years in a leadership role guiding cross-functional teams and client relationships. Mastery of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks. Strong facilitation and storytelling skills, you build consensus, inspire action, and bring strategy to life. A track record of leading More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Ascendion
in UX, research, or design strategy, including 5+ years in a leadership role guiding cross-functional teams and client relationships. Mastery of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks. Strong facilitation and storytelling skills, you build consensus, inspire action, and bring strategy to life. A track record of leading More ❯
Warwick, Warwickshire, West Midlands, United Kingdom
Baxi Heating UK Limited
and meet deadlines. Excellent stakeholder management and collaboration skills. Strong analytical and problem-solving abilities, with a data-driven mindset. Familiarity with CRM systems, marketing automation, and customer journey mapping. What we offer: Our package is made up of basic salary plus a variable incentive. We also offer 25 days holiday in addition to standard UK Bank holidays More ❯
the businesses service operations and strong coordination with teams in Legal and Procurement. They are also seeking someone with process-orientated BA skillset to support on a customer journeymapping project which will play a key part in their Customer Success part of the business. Key Responsibilities Manage end-to-end service transition between third-party vendors Lead … customer journeymapping to support a user-centric service design Develop and implement a framework and structured processes for the transition Create storyboards and visual models to illustrate service evolution and impact Track and manage dependencies across teams, systems, and vendors Ensure documentation, governance, and communication plans are in place and adhered to Key Skills Proven experience delivering … Service Transition projects as a BA or PM Strong background in process design, journeymapping, and framework development Confident managing dependencies and aligning cross-functional teams Excellent communication skills and stakeholder management Experience in publishing, digital content, or analytics industries is a bonus This is a great opportunity to be part of an exciting transformation period, driving structured More ❯
North West London, London, United Kingdom Hybrid / WFH Options
Saga Group Limited
Analytics, Adobe Target, and other Adobe Experience Cloud tools to monitor and optimise website performance; support A/B testing and collaborate with teams across Saga. From customer journey funnels to improving conversion, your work conducting competitive analysis and identifying opportunities for enhancement will make a visible impact across our digital estate. This is an ideal role for … the data says, but why; someone curious, commercially minded, and eager to interpret insights that will inform decision-making across the wider business. Were also on an exciting journey into personalisation as a core part of our digital and data strategy. If you're keen to help shape and grow a personalisation roadmap, this is your opportunity to … a plus. Experience with heatmapping tools or user session recording tools for enhanced website analysis, like Medallia/Decibel, Hot Jar, or Content Square. Strong understanding of customer journeymapping, conversion optimisation, and data segmentation. Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special About The Company Over More ❯
The Wine Flyer . Each business has its own goals and strategy, but collectively we create brilliant experiences for our global customers. We're on a truly exciting journey of growth and transformation - we're going places! This is where you come in. The opportunity IAG Loyalty manages the Avios currency which millions of customers collect and spend … and business goals. Develop offer scope (in tandem with Merchandiser) and editorial content briefs to drive trading activity and support SEO effort Execute digital experience projects such customer journeymapping and connecting the dots from social media platforms to the site to drive sales. Using data to develop insights into online customer behaviour and using this data to More ❯
