in product roadmapping, including use of tools such as (but not limited to) Roadmunk, ProductPlan • In-depth knowledge of user experience and UX journeymapping methodologies. Previous experience applying AI within a B2B media environment would be highly prized. Therefore, knowledge of programming languages, machine learning, LLMs, and More ❯
in product roadmapping, including use of tools such as (but not limited to) Roadmunk, ProductPlan • In-depth knowledge of user experience and UX journeymapping methodologies. Previous experience applying AI within a B2B media environment would be highly prized. Therefore, knowledge of programming languages, machine learning, LLMs, and More ❯
ensuring scalability, efficiency and alignment with the broader technology stack Support Discovery and Planning Phases: Driving early-stage discovery activities, supporting workshops, user journeymapping and test cases/plan development. Collaborating with architects and delivery leads to align platform capabilities with broader business goals, technical architecture and More ❯
Cheadle, Cheshire, United Kingdom Hybrid / WFH Options
Pets at Home
ensuring scalability, efficiency and alignment with the broader technology stack Support Discovery and Planning Phases: Driving early-stage discovery activities, supporting workshops, user journeymapping and test cases/plan development. Collaborating with architects and delivery leads to align platform capabilities with broader business goals, technical architecture and More ❯
ensuring scalability, efficiency and alignment with the broader technology stack Support Discovery and Planning Phases: Driving early-stage discovery activities, supporting workshops, user journeymapping and test cases/plan development. Collaborating with architects and delivery leads to align platform capabilities with broader business goals, technical architecture and More ❯
ensuring scalability, efficiency and alignment with the broader technology stack Support Discovery and Planning Phases: Driving early-stage discovery activities, supporting workshops, user journeymapping and test cases/plan development. Collaborating with architects and delivery leads to align platform capabilities with broader business goals, technical architecture and More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Pets at Home
ensuring scalability, efficiency and alignment with the broader technology stack Support Discovery and Planning Phases: Driving early-stage discovery activities, supporting workshops, user journeymapping and test cases/plan development. Collaborating with architects and delivery leads to align platform capabilities with broader business goals, technical architecture and More ❯
most recognizable brands, to deliver services to augment their ability to execute a CX program, including program design, maturity assessments, program reviews, customer journeymapping, listening post designs, etc. This highly-visible role will interface with client stakeholders at different levels of an organization to gain a deep More ❯
goals and objectives are well understood. Create suggestions for operational improvement of our software aligned to feedback and insights. Understand and create customer journey maps acting as the primary contact between the stakeholder and the various teams. Draw up comprehensive backlogs with agreed MVP delivery vs subsequent backlog More ❯
roadmap that aligns with company objectives and market trends. Translate roadmap into actionable strategies to drive product growth and innovation. Define and maintain journey maps to understand user journeys by persona. Own and prioritize product backlog, ensuring alignment between stakeholders and technology. Conduct market research and user interviews More ❯
be beneficial. • Customer Experience (CX) Strategies: Understanding customer experience strategies and how to improve customer interactions and satisfaction. This includes knowledge of customer journeymapping, customer feedback mechanisms, and customer service best practices. • Technical Skills: Proficiency in technical aspects such as system integration, data migration, and customization of More ❯
many distribution channels to support adoption, satisfaction, and identify expansion opportunities. Collaborate with the Customer Success leadership & cross-functional teams to refine customer journeymapping, enhance engagement strategies, and optimize automation processes to meet renewal/upsell targets. Do you have what we're looking for? Bachelor's More ❯
Yotpo is essential, while experience with Loyalty Lion or similar loyalty platforms is a plus. Highly proficient in campaign setup, email communications, customer journeymapping, and dynamic functionality. Strong attention to detail. Proven project management abilities. Excellent problem-solving skills. Enthusiastic self-starter with a hunger to learn. More ❯
Yotpo is essential, while experience with Loyalty Lion or similar loyalty platforms is a plus. Highly proficient in campaign setup, email communications, customer journeymapping, and dynamic functionality. Strong attention to detail. Proven project management abilities. Excellent problem-solving skills. Enthusiastic self-starter with a hunger to learn. More ❯
be beneficial. • Customer Experience (CX) Strategies: Understanding customer experience strategies and how to improve customer interactions and satisfaction. This includes knowledge of customer journeymapping, customer feedback mechanisms, and customer service best practices. • Technical Skills: Proficiency in technical aspects such as system integration, data migration, and customization of More ❯
using disciplines and frameworks. Excellent collaboration skills, with the ability to work effectively with cross-functional teams. Excellent perceptiveness with process and customer journey mapping. Excellent written and verbal communication skills with the ability to effectively tailor communication to target audiences. Innovative thinking to provide multiple learning offerings. More ❯
and enhancements. Understanding User Behaviour Deeply understand user behaviour, needs, and pain points on both sides of the marketplace. Create user personas and journey maps to inform product design and development. Collaborate with UX/UI designers by providing data-driven insights that can be used to optimise More ❯
requirements into functional and technical specifications, ensuring alignment with the overall game design, blockchain integration, and development strategy. - Create detailed process flows, player journey maps, and system architecture diagrams to illustrate game mechanics, blockchain interactions, and decentralized solution frameworks. - Use diagramming software (e.g., Visio, Lucidchart, Draw.io , or similar More ❯
while fostering effective communication and cooperation. Create high-quality output for clients that is impactful, meaningful, and inspiring, ranging from written reports, customer journey maps, product roadmaps to digital products that meet client objectives. Build strong, lasting relationships with your clients and identify and act on opportunities within More ❯
address user needs, behaviours, and insights from research. Drive a seamless and intuitive product experience by deeply understanding our users. JourneyMapping – Map and analyse end-to-end user journeys across customers, operations, servicing teams and systems to identify pain points, key moments, and opportunities for improvement. … Use journey maps to align teams on a shared vision of user needs, ensuring a cohesive and supportive experience at each stage. Interaction and UI Design – Demonstrates mastery in designing complex web interfaces and workflows, creating products that are both highly functional and visually engaging. Skilled in developing More ❯
for areas across the bank Engageing with project managers across all remediation activities Documenting information required to support proposals for the business Customer journeymapping and operational process mapping Scoping, requirements, workshop facilitation and traceability Excellent attention to detail and a self starter Solution design and testing This More ❯
for areas across the bank Engageing with project managers across all remediation activities Documenting information required to support proposals for the business Customer journeymapping and operational process mapping Scoping, requirements, workshop facilitation and traceability Excellent attention to detail and a self starter Solution design and testing This More ❯
environment and key technologies (CCaaS, AI, Diallers) - Highly Desirable Strong excel and analytics skills Change management framework understanding Root cause analysis understanding E2E JourneyMapping Intermediate knowledge of AI capabilities to release business value Desirable Skills & Experience Certification in change management or related fields Lean or LCS accreditation More ❯
raw GA4 data to create data platforms to support personalisation and optimisation, and deeper insights to drive optimisations e.g. cluster analysis, content pathways, journeymapping, personalisation opportunities, etc. Create and maintain reports to track the success of optimisations. 2. Conversion Rate Optimisation - Insight and Opportunity Generation Piece together More ❯
and techniques. Ability to analyse large datasets and extract actionable insights to improve campaign performance. Familiarity with landing page optimization, copywriting, and customer journey mapping. Excellent communication skills and ability to present data-driven recommendations to stakeholders. Self-motivated, highly organised, and capable of managing multiple campaigns simultaneously. More ❯
