IT Service Desk Team Leader
- Location
- Northampton, England, United Kingdom
processes and expectations. • Identify training and development opportunities to build capability and performance. • Ensure company policies and employee procedures are followed consistently. • Provide coaching, mentoring and support to help team members achieve their potential. • Complete PDRs and development plans in line with company requirements. • Foster a positive, inclusive and wellbeing … desirable. • Experience building, supporting and developing high-performing teams. • Previous experience within an IT Service Desk or IT Support environment. • Experience leading, coaching or mentoring technical support teams. • Experience supporting Microsoft 365, Azure, Windows and endpoint management solutions. • Experience managing incidents, service requests, escalations and service reporting. • Strong customer service ...