IT Support Engineer (2nd Line)
- Location
- Greater London, England, United Kingdom
some 3rd line support issues, deliver end-user software training, work within larger projects and enforce robust security controls across our Microsoft 365 and Azure environments. Key Responsibilities Helpdesk Operations: Triage, manage, and resolve daily 1st 2nd and some 3rd line support tickets, escalating high-level infrastructure or complex … security incidents to senior staff. M365 & Azure Security Administration: Manage user lifecycles, Conditional Access policies, role-based access controls (RBAC), and group management across Microsoft 365 and Entra ID (Azure AD). InfoSec & Compliance Support: Assist the IT & InfoSec Manager with security posture management monitoring security alerts (Microsoft ...