Senior IT Support Analyst
- Location
- Glasgow, Scotland, United Kingdom
setup, access requests and day-to-day workplace technology. Technical Support & Administration Support Windows devices, laptops, mobiles, printers, peripherals and meeting-room technology. Troubleshoot Microsoft 365, including Outlook, Teams, OneDrive, SharePoint and Office. Support endpoint, identity, access and device-management administration within agreed controls. Diagnose VPN, Wi-Fi, connectivity … required. Skills & Experience: 4-6 years of progressive IT support experience, including at least 2nd-line support. Strong Windows endpoint and Microsoft 365 troubleshooting skills. Experience with identity and access, endpoint/device management and remote access. Working knowledge of TCP/IP, DNS, DHCP ...