Technical Architect - Lead (UC & CC)
- Location
- Greater London, England, United Kingdom
/AnywhereNOW workflows, IVR design, WebAgent and reporting, plus Dynamics 365 Contact Center capabilities (omnichannel routing, Copilot for Service, unified routing) Solid understanding of Microsoft Teams Phone integration with Contact Centre platforms, including SIP, SBCs and telephony integration Sought-after skills Hands-on expertise integrating Contact Centre solutions with … ticketing and line-of business systems Knowledge of the Microsoft Modern Work and Dynamics ecosystems, especially Teams and the Power Platform. Business Process Automation including integrations to 3rd party systems Experience of Luware or Zoom Contact Centre solutions Microsoft Teams Phone, AudioCodes and SBC/telephony integration Personal ...