Amazon Connect Solution Architect
- Hiring Organisation
- Lancaster Resources
- Location
- England, United Kingdom
bonus on offer. Key Responsibilities Design scalable and secure Amazon Connect solutions including IVR, call routing, chat, and automation capabilities Lead the implementation and delivery of contact centre transformation projects Integrate Amazon Connect with AWS services and third-party platforms such as CRM systems Optimise existing contact centre environments … improve customer experience and operational efficiency Collaborate with business stakeholders, project teams, and technical delivery teams to gather requirements and define solutions Produce technical documentation including architecture designs and implementation plans Provide technical leadership and mentorship to junior consultants and engineers Ensure solutions align with security, compliance ...