51 to 75 of 120 Remote Monitoring and Management Jobs in the UK

England, United Kingdom Senior Helpdesk Technician Truly SMB Castle Donington, England, United Kingdom 5 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Sign in to access AI-powered advices Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with … On-Site at our Castle Donington Office – 5 days per week Job Type: Full-Time Reports To: Head of Client Services About the Role We are seeking a proactive and technically skilledSenior Helpdesk Technicianto join our fast-paced Modern Work team. This role is ideal for someone with a strong background in IT support, particularly within MSP/SMB environments … who thrives on resolving complex technical issues and delivering exceptional service. Key Responsibilities Working on 2 nd and 3 rd line tickets, owning until resolution. Act as an escalation point for the Helpdesk Technicians, resolving complex technical issues across a wide range of technologies. Taking first calls from clients and owning tickets through to resolution. Troubleshoot and resolve networking issues More ❯

Second Line Technician role at Aluminum Window Designs Ltd . Job Overview We have a fantastic new job opportunity for an Onsite IT Field Support Engineer with strong troubleshooting and user-facing skills to provide onsite deskside technical support. As an Onsite IT Field Support Engineer , you will provide desktop support, respond to first and second line service tickets, escalate … issues as needed, and coordinate with third-party vendors for warranty repairs. Duties Resolve level 1 and 2 support cases related to end-user issues, infrastructure, and projects. Manage client expectations throughout troubleshooting. Handle incidents related to Mail/Office 365, connectivity, VIP issues, file restores, remote access, and password resets. Perform system maintenance like patching and upgrades. Manage Active … Directory tasks such as user management, password resets, and group policies. Utilize support tools like RMM and Mobile Device Management (InTune). Candidate Requirements Experience with remote and deskside support. Excellent client-facing skills. Good understanding of Windows OS and networking basics. Passion for helping people and explaining technical concepts clearly. Flexibility for occasional overnight stays at client sites. Benefits More ❯

A growing UK-based business is seeking an experienced IT Support Engineer to join its established internal tech support function. This is a fantastic opportunity for a proactive and hands-on IT professional to contribute to the smooth running of IT operations across multiple locations. The role is primarily based in Aberdare with a day on site in one other … location, and occasional travel to other regional sites. A full driving licence and access to your own vehicle are essential (business mileage is reimbursed). You'll be supporting a broad range of systems and technologies and helping users at 1st and 2nd line level across a variety of technical issues. What you’ll be doing: Acting as a key … point of contact for day-to-day IT support across multiple business units Providing 1st and 2nd line support for laptops, desktops, printers, mobile devices, and authorised software Managing new device deployments using Windows Autopilot and Microsoft Intune policies Supporting users within a Microsoft 365 environment (Teams, Outlook, SharePoint, etc.) Managing and maintaining access controls through Active Directory and Azure More ❯

role sits within Doctors.net.uk, a subsidiary of M3 Inc. Doctors.net.uk is the UK's largest professional network of doctors; a closed community used by over 50,000 doctors daily and with a total membership of over 245,000. Products range from a trusted email communications platform to robust news and educational web pages along with our world-class sponsored pharmaceutical … content and doctors’ own user-generated content. Our mission is to continually improve these offerings as well as identifying new ways to support our community of doctors throughout their careers. Job Description Job Overview: We are seeking a skilled and proactive IT Systems Administrator to join our small, dynamic IT team. The ideal candidate will have a strong track record … in managing IT infrastructure projects from planning through to implementation, ensuring alignment with business objectives and timelines. In addition to project delivery, the role involves offering responsive technical support, troubleshooting hardware and software issues, and assisting users to ensure seamless operation of IT systems. This dual-focus position requires excellent communication skills, a collaborative mindset, and the ability to balance More ❯

Social network you want to login/join with: MSP Implementation Consultant - Candidates must have 3+ years experience within the Managed IT Service Provider industry. Location: Remote (UK applicants only) Employment Type: Full Time About the Role: Are you ready to make an impact in the Managed IT Service Provider industry? Do you have experience within an IT Support role … Have you previously implemented PSA, RMM or ticketing systems? As an Implementation Consultant , you'll play a critical role in delivering and optimising core systems like PSA, RMM, and reporting platforms for MSP businesses worldwide. By tailoring solutions to their unique business needs, you’ll drive measurable outcomes, enhance efficiency, and help partners achieve sustained success. At the heart of … this role is collaboration, innovation, and the drive to stay ahead in an ever-evolving industry. If you have MSP experience and thrive in a dynamic, fast-paced environment, this could be your perfect fit! What You'll Be Doing Manage multiple implementation projects from start to finish, ensuring seamless execution. Act as the primary contact, training stakeholders and end More ❯

Job Title: 1st Line IT Support Engineer Location: Chorley Salary: £25,500 - £27,000 The Client Our Client area growing Managed Service Provider (MSP) who provide IT support and solutions to businesses throughout the UK. They are looking to appoint an enthusiastic Level 1 IT Support Engineer to join their friendly and dynamic support team providing remote support to their … customer base. The Role of Level IT Support Engineer Respond to email and phone support requests to maintain the operation of the customer's computer systems to an agreed level Providing 1st line technical support across our customer base via phone or email Be responsible for both reactive and proactive maintenance activities Contribute to IT projects when required Follow agreed … processes and procedures for the support team Maintenance of all IT service documentation Person Specification One year's equivalent work experience within an IT Support/Managed Service Provider environment. Excellent problem-solving skills working in a logical methodical style with the ability to identify root cause and implement controlled changes Strong organisational skills are necessary with the ability to More ❯

is to empower entrepreneurs to do immense good. Since 2015, we’ve raised over $10 billion for impactful social causes. We provide end-to-end giving infrastructure, pioneering research, and a global network of experts to help tech leaders become strategic philanthropists. Our 1900+ members include leaders from Airbnb, UiPath, Dropbox, Skype, Spotify, and Uber. Role Overview We’re looking … for an IT & Data Administrator to join our Tech team. You will support our global team by managing hardware, applications, and data protection, reporting to our Interim Director of Product and Tech. This role offers an opportunity to enhance our IT and data security processes. In Your First 6 Months You’ll Own endpoint management using MDM and RMM tools. … Manage our Google Workspace account, oversee user permissions, and lead a domain migration project. Handle IT asset inventory, including hardware and storage. Collaborate with our Risk & Compliance Officer to mitigate cybersecurity risks, including training staff and enforcing policies. Manage technical onboarding and offboarding, including setting up and returning laptops, and training new staff. Serve as the primary tech support contact More ❯

Title: Associate Director, Procurement Location: UK/Remote Reports to: Director of Finance Department: Finance, Procurement Team Employment Type: Full-time About Atlas Technica Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown 100% year over year through our … uncompromising focus on service. We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values , thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while … promoting professional and career development for our Team Members. Join Atlas Technica now! The Associate Director, Procurement is a key member of the Finance team, reporting to the Director of Finance. As we scale, the procurement function becomes critical to managing our vendor ecosystem, maintaining regulatory compliance, and delivering value-added services. Role Summary We are seeking a strategic and More ❯

2nd Line Support Technician – Northern Ireland Our client is a fast-growing and well-established business providing best-in-class IT support services to clients across the hospitality sector. They’re now looking for a highly motivated and experienced 2nd Line Support Technician to join their dynamic team. This is a fantastic opportunity to advance your career in a fast … paced environment that values your input, invests in your development, and offers long-term progression. The Role As a 2nd Line Support Technician, you’ll be the go-to escalation point for the 1st Line team, handling a wide range of support needs across IT systems, networks, and hospitality-specific technologies. You’ll work with everything from POS and PMS … systems to Wi-Fi and back-office infrastructure, ensuring client operations run smoothly 24/7. Key Responsibilities Deliver advanced technical support via phone, remote tools, and occasional site visits. Troubleshoot and resolve issues with Windows servers, networks, desktops, and hospitality-focused systems. Escalate complex cases to 3rd line or vendor support when needed. Configure and maintain network hardware – switches More ❯

2nd Line Support Engineer Coventry – Up to £30,000 Managed Service Provider Are you a 2nd Line Support Engineer looking to step up in a thriving and supportive MSP environment? A well-established Managed Service Provider based in Coventry is looking to add a confident and capable 2nd Line Engineer to their growing support team. With over 15 years in … the industry, they’ve built a solid reputation for delivering high-quality IT services to a broad range of clients, and they’re now looking for someone to grow with them as they continue to expand. What you’ll be doing: Providing 2nd Line support across a variety of customer environments Working with Microsoft technologies, including Windows Server, Azure, Office … and Active Directory Managing and troubleshooting backup and disaster recovery solutions using Datto Monitoring, automation and patch management using Kaseya Supporting networking infrastructure including firewalls, switches, routers, and VPNs Escalating complex issues to 3rd Line where appropriate and working closely with senior engineers What they’re looking for: Strong experience in a 2nd Line or similar technical support role Solid More ❯

2nd Line Support Technician – Northern Ireland Our client is a fast-growing and well-established business providing best-in-class IT support services to clients across the hospitality sector. They’re now looking for a highly motivated and experienced 2nd Line Support Technician to join their dynamic team. This is a fantastic opportunity to advance your career in a fast … paced environment that values your input, invests in your development, and offers long-term progression. The Role As a 2nd Line Support Technician, you’ll be the go-to escalation point for the 1st Line team, handling a wide range of support needs across IT systems, networks, and hospitality-specific technologies. You’ll work with everything from POS and PMS … systems to Wi-Fi and back-office infrastructure, ensuring client operations run smoothly 24/7. Key Responsibilities Deliver advanced technical support via phone, remote tools, and occasional site visits. Troubleshoot and resolve issues with Windows servers, networks, desktops, and hospitality-focused systems. Escalate complex cases to 3rd line or vendor support when needed. Configure and maintain network hardware – switches More ❯

Lyra Technology Group is a family of industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of … driving sustainable and healthy growth over the long term. Service Desk Senior Analyst – Lyra Technology Group Lyra Technology Group is seeking a Service Desk Senior Analyst to join their team at CMS Group . The Service Desk Senior Analyst plays a critical leadership and operational role within the Service Desk, ensuring consistent delivery of high-quality IT support. Acting as … both a technical escalation point and a team mentor, the Senior Analyst is responsible for improving service desk efficiency, managing major incidents, supporting customer satisfaction, and contributing to strategic initiatives. This role combines deep technical knowledge with leadership, customer service excellence, and process improvement responsibilities. About CMS Group ... CMS Group is a well-established, fast-paced Managed Service Provider More ❯

2nd Line IT Helpdesk Technical Support – Permanent A rare opportunity to join a leading MSP and gain a solid grounding in delivering IT services with further progression options. Due to continued growth, a role has been newly created for a further team member within Tristar Tech Solutions based in Welwyn Garden City. This is the ideal job for driven individuals … looking to accelerate their exposure and experience of technology solutions within a fast-paced, growing, supportive and nurturing environment. Tristar Tech Solutions offer key training opportunities, and a clear growth and progression path for your career, including paid certifications. This exciting role will consist of Service Desk and Fieldwork with flexibility of being office-based or a mix of working … from home. Duties & Responsibilities The role will include working with and therefore requires experience of; MS Office Applications Office 365 Setup, Configuration and Management Backup Technologies Windows 10 and Windows 7 VPN configurations and management Virtualisation software such as Hyper-V/VMWare/OnApp Windows Server 2019/2016/2012 Active Directory, DHCP and DNS, TCP/IP More ❯

IT Field Engineer Location: Hereford (Office Based + Client Visits) Salary: Up to £35,000 + Electric Company Vehicle & Excellent Benefits I’m recruiting on behalf of a growing and well-respected IT services provider based in Hereford, who are looking for a confident and capable IT Field Engineer to join their expanding technical team. This is a fantastic opportunity … for someone who enjoys being out on the road, working face-to-face with clients, and solving a wide variety of technical issues in real-time. You’ll spend around 90% of your time on client sites across the region, with the rest of your week in the office supporting remote work or project planning. Why this role stands out … on, client-facing environment, this role gives you the chance to work with a broad range of technologies across a wide range of industries—from schools to commercial businesses and everything in between. With access to brand new electric company vehicles, a supportive team environment, and ongoing training, it’s a great next step for someone looking to grow their More ❯

IT Support Engineer, 2nd/3rd Line Location: Remote, Walsall, West Midlands Salary: £24,000 - £30,000 + Benefits Our client, a well-established Managed Service Provider (MSP), is seeking an experienced and customer-focused IT Support Engineer to join their growing team. This is a fantastic opportunity for an ambitious IT Support Engineer to work across a wide range … of technologies, supporting diverse clients in both cloud and on-premise environments. IT Support Engineer - Key Responsibilities: Deliver 1st to 3rd line technical support across servers, networks, desktops, and cloud systems. Respond to tickets, calls, and emails using RMM tools and professional service platforms. Troubleshoot issues in Office 365, Windows Server, networking, backup, and virtualisation environments. Perform hardware builds, installations … audits, and on-site visits as required. Support disaster recovery and business continuity services with confidence and clarity. Maintain high levels of documentation, communication, and client satisfaction. IT Support Engineer - Key Requirements: Proven experience as an IT Support Engineer, ideally within an MSP setting. Strong working knowledge of Microsoft technologies, including Office 365, Active Directory, Windows Server, and Azure. Solid More ❯

IT Support Technician to join a growing MSP. This is a varied, hands-on role where you'll support local businesses across a range of technologies - from Microsoft 365 and networking to on-site troubleshooting and project work. If you're a team player who enjoys learning, problem-solving, and building relationships with clients, they would love to hear from … you. Job Overview Our client is passionate about providing cutting-edge IT solutions that empower businesses across West and North Yorkshire. As a Managed Service Provider (MSP) with a proven track record of excellence, they specialise in creating tailored IT services for small and medium-sized businesses, helping them operate efficiently and securely. Their approach is built on trust, collaboration … and delivering exceptional service. By joining a close-knit team, you'll be part of a company that values innovation, flexibility, and the people behind the technology. If you thrive on solving complex problems, supporting businesses to grow, and working as part of a dynamic and collaborative team, this is the opportunity for you. In this role, you will take More ❯

Job Summary We’re looking for a talented senior network engineer to join our team. The role will be split between the following areas: Projects: design, specification and implementation of high-availability network infrastructure, typically in the 50-500 user range. NOC: Ongoing network monitoring & management and improving our NOC function using RMM and other tools. Service Desk escalations: providing … a point of escalation to our 2nd line service desk engineers. Technical Skills You will have extensive knowledge and experience across the following areas that gives you the ability to carry out creation of high level and detailed designs, specification of equipment, liaising with vendors as required, overseeing installation including hands-on deployment and configuration, documentation, ongoing management and support … troubleshooting, and helping upskill the rest of the team. You will work across the full network stack and will need expert-level knowledge to design, specify, implement, troubleshoot, monitor and manage the full network stack including: Routers & Firewalls : SPI/DPI/UTM/next-gen physical & virtual firewalls including routing and HA configuration using relevant protocols Switching : Layer More ❯

IT Systems Engineer to serve as a senior technical resource in a fast-paced, high-profile environment. This role will provide expert-level support for desktops, systems, networking, cybersecurity, and infrastructure. You will drive the resolution of complex business-critical issues while acting as a technical lead and trusted advisor to clients. The ideal candidate will have deep technical expertise … in Windows Server operating systems, including installation, configuration, performance tuning, role-based services (such as DNS, DHCP, AD DS, File Services), and advanced troubleshooting. You must be able to manage and recover from server-related failures in live production environments, as well as guide infrastructure improvement projects. Our ideal candidate is a polished and professional engineer who can communicate effectively … while delivering high-value technical outcomes across modern IT environments. Key Responsibilities: Serve as the primary escalation point for all high-complexity technical issues across end-user systems, networking, and application environments. Provide expert-level support for Windows desktop OS, Microsoft 365, and related productivity tools. Install, configure, and maintain Windows Server environments (2016, 2019, 2022) including domain controllers, file More ❯

All roles at JumpCloud are Remote unless otherwise specified in the Job Description. About JumpCloud JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to corporate technology resources from any device, or any location. The JumpCloud Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities, their devices … and apply conditional access controls based on Zero Trust principals. Since launching in 2012, our global user base has grown to more than 150,000 organizations, with more than 5,000 paying customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight and Peloton. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike. … Our teams are growing fast, too, and we're looking for talent across engineering, sales, customer success, marketing, product management, and more. Join our team of dedicated, passionate, and creative people who are eager to change the IT industry forever. JumpCloud is expanding our EMEA Sales Team to include a Pre-Sales Engineer. We are looking for a self-driven More ❯

Social network you want to login/join with: All roles at JumpCloud are Remote unless otherwise specified in the Job Description. About JumpCloud JumpCloud’s mission is to Make Work Happen, providing simple, secure access to corporate technology resources from any device, or any location. The JumpCloud Directory Platform gives IT, security operations, and DevOps a single, cloud-based … solution to control and manage employee identities, their devices, and apply conditional access controls based on Zero Trust principals. Since launching in 2012, our global user base has grown to more than 150,000 organizations, with more than 5,000 paying customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight and Peloton. JumpCloud has raised over $400M from world-class investors including … Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike. Our teams are growing fast, too, and we're looking for talent across engineering, sales, customer success, marketing, product management, and more. Join our team of dedicated, passionate, and creative people who are eager to change the IT industry forever. JumpCloud is expanding our EMEA Sales Team to include a Pre More ❯

Social network you want to login/join with: All roles at JumpCloud are Remote unless otherwise specified in the Job Description. About JumpCloud JumpCloud’s mission is to Make Work Happen, providing simple, secure access to corporate technology resources from any device, or any location. The JumpCloud Directory Platform gives IT, security operations, and DevOps a single, cloud-based … solution to control and manage employee identities, their devices, and apply conditional access controls based on Zero Trust principals. Since launching in 2012, our global user base has grown to more than 150,000 organizations, with more than 5,000 paying customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight and Peloton. JumpCloud has raised over $400M from world-class investors including … Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike. Our teams are growing fast, too, and we're looking for talent across engineering, sales, customer success, marketing, product management, and more. Join our team of dedicated, passionate, and creative people who are eager to change the IT industry forever. JumpCloud is expanding our EMEA Sales Team to include a Pre More ❯

Job Description About TeamLogic IT TeamLogic IT is a provider of technology services and solutions. We help our customers with their current and future IT needs by delivering solutions that assure high availability, security and flexibility for their IT infrastructure. With more than 200 locations across North America and more than 500 technicians, thousands of businesses consider us their trusted … technology advisor. We fill a void in the marketplace because we understand business and technology and are able to help our clients leverage technology to their advantage. Our philosophy is simple – we work with you the way we’d want someone to work with us. TeamLogic IT has received a number of awards and recognitions in the franchise and managed … services industries and we’re proud of our reputation for exceptional customer service. Ready to join a leading MSP? Contact TeamLogic IT. Synopsis The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner More ❯

Technical support Analysts. The successful candidates should have: A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP Excellent customer service and communication skills (verbal and written) Be able to drive to site for the shift (must have own transport) Ability to prioritise tasks on a busy and fast paced Service Desk … Ability to work well in a team and under own initiative Great problem-solving skills RESPONSIBILITIES Customer Service Acting as the first point of contact via phone, email or ticket Providing a friendly, quick and helpful experience for our clients Providing 1st level support remotely Escalating tickets to 2nd line team and collaborating with team members Use of our ticketing … system Use our ticketing system to work on and resolve helpdesk tickets & service requests Managing and recording all work though our ticketing system Make sure that client documentation is well maintained Split tickets that have several issues into their own individual ticket Make sure that tickets aren t stale throughout the process Use of our monitoring and management tool Review More ❯

Technical support Analysts. The successful candidates should have: A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP Excellent customer service and communication skills (verbal and written) Be able to drive to site for the shift (must have own transport) Ability to prioritise tasks on a busy and fast paced Service Desk … Ability to work well in a team and under own initiative Great problem-solving skills RESPONSIBILITIES Customer Service Acting as the first point of contact via phone, email or ticket Providing a friendly, quick and helpful experience for our clients Providing 1st level support remotely Escalating tickets to 2nd line team and collaborating with team members Use of our ticketing … system Use our ticketing system to work on and resolve helpdesk tickets & service requests Managing and recording all work though our ticketing system Make sure that client documentation is well maintained Split tickets that have several issues into their own individual ticket Make sure that tickets aren't “stale” throughout the process Use of our monitoring and management tool Review More ❯

sponsored industry certifications The Company: At Digital Origin, we are transforming the way UK businesses stay connected by delivering seamless Connectivity asa Service (CaaS) solutions. With IT, Connectivity, Telephony, and Mobile services all interconnected, we offer thesimplicity of a single supplier, one helpdesk, and one monthly bill. Guided by our mission to Find, Win, Keep, andEvolve , we are dedicated to … building lasting client relationships and exceeding expectations. At the heart of oursuccess is a high-energy, positive culture of teamwork that sets us apart and drives us forward. The Role As a 1st Line Support Engineer, you’ll be at the forefront of delivering a five-star helpdesk experience for oursupported users. This role is ideal for someone looking to … build a career in IT and telecoms support, withopportunities for further training and certifications across our product range – including incentives for yourachievements. Main Duties Service request diagnosis and resolution IT – Troubleshoot desktop issues affecting users, workstations, applications, and file storage. Connectivity – Identify and resolve basic line faults. Telephony – Administer soft PBX systems and perform basic troubleshooting. Mobile – Manage wholesale portals More ❯