Senior Customer Operations Analyst
- Location
- Belfast City District, Northern Ireland, United Kingdom
operations analyst, business analyst or data analyst role, ideally including time in Customer Success Operations, Revenue Operations or Sales Operations in a B2B SaaS or technology environment.* Hands-on experience administering a Customer Success platform, ideally Planhat (or similar, such as Gainsight or ChurnZero), and/or Salesforce.* Demonstrated expertise … refining prompts or configuring AI features in business software, with a strong interest in applying AI to improve how teams work.* Familiarity with common SaaS customer metrics (e.g. ARR, renewals, adoption, health scores) and how Customer Success teams use them.* Ability to turn data into a clear story and practical ...