1 to 25 of 44 Service Catalogue Jobs in the UK

Job Title: IT Service Catalogue & Procurement Assistant Location: Endeavour House, Russell Road, Ipswich IP1 2BX Rate of Pay: Up to £14.59 per hour PAYE Working Hours: 25 hours per week, 5 hours per day Type: Temporary Role - 12 Months Opus People Solutions are working with Suffolk County Council to recruit for a IT Service Catalogue & Procurement Assistant. Purpose of the job To assist with the maintenance and management of the Service Catalogue for the IT Service, providing IT goods and services to the organisation. You will be a positive contributor to IT services so we deliver cost effective, reliable and agile solutions that support the business transformation programmes of … the council. Day to day tasks Assist with the administration of the IT Service Catalogue which provides standard equipment and repeatable services. Provide equipment and peripherals to customers of the service as per the current delivery arrangements. Work with colleagues to ensure sufficient stock is available. Maintain additional supporting information for equipment and services available More ❯

Service Delivery Manager - Service Catalogue and Integration Management - Must have Active SC Clearance Are you a driven and experienced Service Delivery Manager with a focus on Service Catalogue and Integration Management looking for a role where you can make a real impact? Join a team dedicated to supporting UK Military … essential Level 3 and Level 4 Technical Engineering , a technical Helpdesk , and Logistics Support , including Obsolescence and Asset Availability Management . You will play a key role in service management for the wider user community. What You'll Be Doing: Overseeing Service Delivery Management to ensure seamless operations. Building and maintaining strong customer relationships in a … procedures to maintain operational integrity. What We're Looking For: Must be SC Cleared A proven track record in Service Delivery Management MUST HAVE Service Catalogue and Integration Management experience ITSM expertise Must be from a Defence or Military background Experience in customer management and relationship-building. Strong knowledge of technical environments and service More ❯

Service Delivery Manager - Service Catalogue and Integration Management - Must have Active SC Clearance Are you a driven and experienced Service Delivery Manager with a focus on Service Catalogue and Integration Management looking for a role where you can make a real impact? Join a team dedicated to supporting UK Military … essential Level 3 and Level 4 Technical Engineering , a technical Helpdesk , and Logistics Support , including Obsolescence and Asset Availability Management . You will play a key role in service management for the wider user community. What You'll Be Doing: Overseeing Service Delivery Management to ensure seamless operations. Building and maintaining strong customer relationships in a … procedures to maintain operational integrity. What We're Looking For: Must be SC Cleared A proven track record in Service Delivery Management MUST HAVE Service Catalogue and Integration Management experience ITSM expertise Must be from a Defence or Military background Experience in customer management and relationship-building. Strong knowledge of technical environments and service More ❯

conducted in safe and secure manner among employees, third parties and other industry partners.This assignment will work alongside the programme team to facilitate, review and enhance the current service design and operational aspects of the service, including the smooth transition of services into live.As an IT Service Designer, you will be responsible for designing … ensure they meet the needs of our clients and align with business objectives. You will work closely with stakeholders, including clients, IT teams, and business leaders, to create service designs that are efficient, scalable, user-friendly and fit for purpose. Responsibilities Service Design: Develop and document detailed service designs, including service blueprints … purpose support model Service Acceptance Criteria: Facilitate the SAC delivery, including budget. Create and publish service artefacts (Service Definition, SLA, Service Catalogue). Stakeholders: Chair meetings and provide progress updates to stakeholders. Artefacts/Documentation: Create and manage key artefacts and processes, SDP's, Resource Models & ELS SKILLS Must have Bachelor More ❯

Role: Service Catalogue and Service Integration Manager Duration : 6 months+ Rates: 500 Inside IR35 Clearance Level : SC Location : Tuesday/Wednesday/Friday on site in Corsham. Monday and Friday home working. Mandatory skills: - Have a proven track record of Service Delivery Management - Customer management and relationship management in a customer environment - Reporting … internally and externally - Commercial governance, Contract adherence and management and Legal Regulatory requirements - Technical direction and understanding of customer topology and service Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be More ❯

Save the Children International has an exciting opportunity for the Global Service Delivery Manager to join our global team. Job Title: Global Service Delivery Manager Team: Technology Services Reports To: Head of Service Automation and Tooling Contract Length: Permanent Location: Any approved Save the Children International office location. Time Zone: Europe, WCA, ESA, MENAEE … of employment. International Travel Requirements: Up to 10% People Management Responsibility: No Team purpose: The purpose of the team is to ensure effective, high-quality, and efficient technology service delivery that aligns with organisational goals. This includes developing strategic visions, monitoring performance, liaising with stakeholders, managing risks, and maintaining service documentation. Role purpose: The purpose of … this role is to ensure efficient and high-quality technology service delivery that aligns with organisational goals, by developing strategic plans, monitoring performance, managing risks, maintaining service documentation, supporting stakeholder communication, and handling escalated incidents. Principal Accountabilities: Develop and execute strategic plans for technology service delivery, ensuring alignment with organisational goals and driving continuous More ❯

units that drive internal and external value. The project will be executed in step with a carefully choreographed schedule of activities - including but not limited to: Service Catalogue Definition: Drawing upon your commercial acumen and robust grasp of core business fundamentals - support commercial product leads in the productization of existing Group services delivered. Function as a leading … product cost base at depths not previously explored is essential. Commercial Pricing Model Development: Deploy technical financial modelling skills to formulate pricing models - blending together relevant service catalogue components, formulated cost base, and appreciation of cost behaviours. Pricing models must be compatible with open market pricing dynamics, OPCO service demand, and transfer pricing principles - whilst … operationalised with outcomes tested and approved across a broad stakeholder base: customer, commercial, finance, tax. Benchmark Analysis: Collaborate with commercial teams to identify real market alternatives to new service lines, gaining insight into competitors' offerings-scope, pricing, quality, and terms. Benchmarking is central to shaping our product strategy around scope, quality, and efficiency. Critical Financial Tooling: Leave a More ❯

Incident Manager - Service Management - SACM - ITIL - Defence - SC Clearance - Inside IR35 - Up to 550 per day - Hybrid working Location: Wiltshire - Hybrid working 3 days onsite Rate: Up to 550 per day (Inside IR35) Security Clearance: SC Clearance Required Duration: 12+ months Role overview We are seeking an experienced Incident/Problem Manager to join a secure Defence platform … team, responsible for maintaining service stability through effective incident and problem resolution. Operating within the Service … Management function , you will lead the design and implementation of core ITIL processes across Incident and Problem Management , with additional responsibilities across Request Fulfilment , Event Management , Service Catalogue , and Service Asset & Configuration Management (SACM) . This role will also support compliance and efficiency through software licence management and technology obsolescence tracking , contributing directly to the More ❯

IT Service Continuity Lead Salary : Outside IR35: Competitive Day Rate + Home Based. Location : Manchester Keywords: IT Service Continuity, Disaster Recovery, Business Continuity Planning, ISO 20000, ITIL, BIA, Continuity Strategy Development Our client is seeking a highly skilled and motivated IT Service Continuity expert for a 6-month contract period. This role offers a … competitive day rate and the flexibility of home-based work. You will play a crucial role in developing, implementing, and refining their IT Service Continuity processes, plans, and strategies. This will ensure that critical IT services, applications, and systems remain operational or can be quickly restored in the event of a disruption, thus minimising business impact and downtime. … on planning efforts, and creating comprehensive documentation. Design and implement a framework to ensure IT systems incorporate redundancy, failover mechanisms, and load balancing Use the Tech Service Catalogue to identify and assess IT services critical to business operations Prioritise IT services based on their business criticality Design and execute a framework for ongoing service continuity More ❯

IT Service Continuity Lead Salary: Outside IR35: Competitive Day Rate + Home Based. Location: Manchester Keywords: IT Service Continuity, Disaster Recovery, Business Continuity Planning, ISO 20000, ITIL, BIA, Continuity Strategy Development Our client is seeking a highly skilled and motivated IT Service Continuity expert for a 6-month contract period. This role offers a … competitive day rate and the flexibility of home-based work. You will play a crucial role in developing, implementing, and refining their IT Service Continuity processes, plans, and strategies. This will ensure that critical IT services, applications, and systems remain operational or can be quickly restored in the event of a disruption, thus minimising business impact and downtime. … on planning efforts, and creating comprehensive documentation. Design and implement a framework to ensure IT systems incorporate redundancy, failover mechanisms, and load balancing Use the Tech Service Catalogue to identify and assess IT services critical to business operations Prioritise IT services based on their business criticality Design and execute a framework for ongoing service continuity More ❯

Service Desk Manager 12-month contract Location: Gloucestershire (5 days on site) Salary: £350 - £400 per day inside IR35 Job Purpose The ICT Service Desk Manager is responsible for leading and managing the ICT Service Desk team, ensuring delivery of high-quality support services and customer satisfaction. The role oversees incident and request handling … drives service improvements, and maintains documentation, policies, and procedures. The manager will also support service transition, financial planning, and liaise with internal teams and third-party suppliers. Key Responsibilities Lead, support, mentor, and develop the Service Desk team to deliver effective customer support. Oversee daily operations, manage high-priority incidents, and ensure timely resolution … of requests. Develop and monitor service desk KPIs and SLAs; provide regular performance reports. Maintain and refine service desk processes and documentation. Collaborate with other ICT teams, project managers, and suppliers to ensure successful service transition. Coordinate out-of-hours on-call support to ensure 24/7 coverage. Manage feedback, analyse root causes More ❯

passionate about designing services that truly put users first? Do you thrive on solving complex problems and driving meaningful change across organisations? We're looking for a Lead Service Designer to join a transformative HR programme and help shape a seamless, user-centric digital experience. This will be working with a large central government client, so previous government … is required.You'll be at the heart of a major HR transformation project, working closely with senior stakeholders and cross-functional teams to design and deliver a unified service experience via ServiceNow platform. This is Phase 3 of a multiphase programme, focused on streamlining how employees interact with HR-moving from fragmented contact points (like generic mailboxes) to … existing contact routes into HR and redesign them for efficiency and clarity Shape a tiered HR service desk model Translate business needs into intuitive service catalogue experiences Champion behavioural change and stakeholder engagement across the business Mentor and guide junior team members in service design best practices Drive automation and service More ❯

passionate about designing services that truly put users first? Do you thrive on solving complex problems and driving meaningful change across organisations? We're looking for a Lead Service Designer to join a transformative HR programme and help shape a seamless, user-centric digital experience. This will be working with a large central government client, so previous government … required. You'll be at the heart of a major HR transformation project, working closely with senior stakeholders and cross-functional teams to design and deliver a unified service experience via ServiceNow platform. This is Phase 3 of a multiphase programme, focused on streamlining how employees interact with HR-moving from fragmented contact points (like generic mailboxes) to … existing contact routes into HR and redesign them for efficiency and clarity Shape a tiered HR service desk model Translate business needs into intuitive service catalogue experiences Champion behavioural change and stakeholder engagement across the business Mentor and guide junior team members in service design best practices Drive automation and service More ❯

the hospitality industry are currently looking to bring on an Operations Analyst on a 6 month initial contract. My client are on a journey to transform their IT service delivery, ensuring they provide efficient, effective, and valuable support to their multi-site organisation. This role is key to understanding their current service landscape and implementing improvements … that will have lasting impact on their operations. Position Overview We are seeking a mid to senior level Infrastructure & Operations Analyst to join our Service Desk team on a contract basis. This role will be instrumental in analyzing our current IT service request landscape, developing a structured service catalog, and implementing improvements through runbooks … and automation. The ideal candidate will have strong analytical skills and experience with data classification, Zendesk, and BigQuery. Key Responsibilities Service Request Analysis & Categorization Discover patterns in data by analyzing existing service/support requests across multiple channels and systems Turn raw data into relevant insights by developing and implementing a comprehensive categorization system Extract and More ❯

the hospitality industry are currently looking to bring on an Operations Analyst on a 6 month initial contract. My client are on a journey to transform their IT service delivery, ensuring they provide efficient, effective, and valuable support to their multi-site organisation. This role is key to understanding their current service landscape and implementing improvements … that will have lasting impact on their operations. Position Overview We are seeking a mid to senior level Infrastructure & Operations Analyst to join our Service Desk team on a contract basis. This role will be instrumental in analyzing our current IT service request landscape, developing a structured service catalog, and implementing improvements through runbooks … and automation. The ideal candidate will have strong analytical skills and experience with data classification, Zendesk, and BigQuery. Key Responsibilities Service Request Analysis & Categorization Discover patterns in data by analyzing existing service/support requests across multiple channels and systems Turn raw data into relevant insights by developing and implementing a comprehensive categorization system Extract and More ❯

requirements and translate them into technical solutions on the ServiceNow platform. • Design, develop, and customize ServiceNow applications and modules including Incident, Problem, Change, Asset, CMDB, Knowledge, Request, and Service Catalog. • Develop workflows, business rules, UI actions, client scripts, and integrations using REST/SOAP APIs. • Support ServiceNow upgrades, patching, and performance tuning. • Collaborate with internal teams and client More ❯

requirements and translate them into technical solutions on the ServiceNow platform. • Design, develop, and customize ServiceNow applications and modules including Incident, Problem, Change, Asset, CMDB, Knowledge, Request, and Service Catalog. • Develop workflows, business rules, UI actions, client scripts, and integrations using REST/SOAP APIs. • Support ServiceNow upgrades, patching, and performance tuning. • Collaborate with internal teams and client More ❯

to detect, investigate and respond to threats Develop and establish processes, governance and ways of working to enable the delivery of our target operating model and service catalogue Support research activities to continually maintain the edge in cybersecurity practises Work with Engineers & Threat Hunters to analyse data from dashboards to effectively chart strategy and continuous improvement. Actively More ❯

of action to detect, investigate, and respond to threats. Develop and establish processes, governance, and ways of working to enable the delivery of the target operating model and service catalogue. Support research activities to maintain cutting-edge cybersecurity practices. Work with Engineers & Threat Hunters to analyze data from dashboards for strategic planning and continuous improvement. Lead migration and More ❯

and core banking application developers. You'll be the bridge between users, business teams, and technical stakeholders, ensuring seamless day-to-day operations and delivering enhancements to improve service and efficiency. Key Responsibilities: Serve as primary IT liaison - managing incidents and service requests via ServiceNow Support PC network/infrastructure Provide second line support for Office … support group-wide IT initiatives Coordinate with vendors and head office IT to resolve issues promptly Document IT processes, update policies, and assist with ITIL/Service catalogue improvements You will have: Solid IT operations/support experience- gained from within a banking or financial services company Strong grasp of Windows infrastructure, networking, Office 365, SCCM and More ❯

planning, implementation, and maintenance of security infrastructure, systems, and applications. Maintain security controls aligned with recognised international standards, and conduct internal and external audits. Own our service catalogue, internal processes, incident management and security controls. Manage IT budgets and ensure cost-effective allocation of technology resources and overseeing procurement. Ensure our suppliers and vendors are appropriately assessed … outcomes. Work well with leadership stakeholders across business boundaries. Have a proven ability to leverage tools to accurately map out work for teams. Understand the fundamentals of ITSM, Service Design, Deployment and Support. Have experience implementing international security standards (such as ISO 27001:22 (preferred), NIST CSF or SOC2), including internal and external auditing. Have a track record More ❯

planning, implementation, and maintenance of security infrastructure, systems, and applications. Maintain security controls aligned with recognised international standards, and conduct internal and external audits. Own our service catalogue, internal processes, incident management and security controls. Manage IT budgets and ensure cost-effective allocation of technology resources and overseeing procurement. Ensure our suppliers and vendors are appropriately assessed … outcomes. Work well with leadership stakeholders across business boundaries. Have a proven ability to leverage tools to accurately map out work for teams. Understand the fundamentals of ITSM, Service Design, Deployment and Support. Have experience implementing international security standards (such as ISO 27001:22 (preferred), NIST CSF or SOC2), including internal and external auditing. Have a track record More ❯

Mandatory skills: - Have a proven track record of Service Delivery Management - Customer management and relationship management in a customer environment - Reporting internally and externally - Commercial governance, Contract adherence and management and Legal Regulatory requirements - Technical direction and understanding of customer topology and service - Security Processes and Procedures More ❯

To apply direct for this role please visit Civil Service Jobs and quote ref no. HMRC Security are part of HMRCs Chief Digital Information office (CDIO) and support HMRC to assess business and reputational risks in one of the largest IT estates in Europe.? Cyber Security Technical Services (CSTS) are integral part of HMRC Security. We are responsible … of cyber risks for the business and influence appropriate decisions in keeping with the HMRC risk appetite. Lead on the delivery of cyber services from our service catalogue, while supporting our Secure By Design security lifecycle. Act as initial escalation point to deal with incidents and problem management ensuring problems get resolved and issues are addressed at … achieve the highest performance standards. Applied knowledge of security architectures, operating systems & networking architectures, technologies & the OSI Model. Strong working knowledge of Cloud Security & Risk applied to all service models. Deep knowledge of multiple security domains and disciplines including Cyber, Physical, Personnel, Process, Policy, Privacy, Law & GDPR. Working knowledge of appropriate ISO standards including More ❯

To apply direct for this role please visit Civil Service Jobs and quote ref no. HMRC Security are part of HMRCs Chief Digital Information office (CDIO) and support HMRC to assess business and reputational risks in one of the largest IT estates in Europe.? Cyber Security Technical Services (CSTS) are integral part of HMRC Security. We are responsible … of cyber risks for the business and influence appropriate decisions in keeping with the HMRC risk appetite. Lead on the delivery of cyber services from our service catalogue, while supporting our Secure By Design security lifecycle. Act as initial escalation point to deal with incidents and problem management ensuring problems get resolved and issues are addressed at … achieve the highest performance standards. Applied knowledge of security architectures, operating systems & networking architectures, technologies & the OSI Model. Strong working knowledge of Cloud Security & Risk applied to all service models. Deep knowledge of multiple security domains and disciplines including Cyber, Physical, Personnel, Process, Policy, Privacy, Law & GDPR. Working knowledge of appropriate ISO standards including More ❯