Technical Support Lead (3rd/4th Line) – Birmingham/Hybrid
- Hiring Organisation
- Arden Resourcing Limited
- Location
- Birmingham, West Midlands, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £60,000 - £65,000 per annum
both Support and Projects, you'll work closely with technical leadership to deliver robust solutions while driving automation, innovation and continual service improvement. Essential Skills & Experience · Proven experience in a senior 3rd/4th Line Infrastructure Support role. · Strong troubleshooting skills across enterprise infrastructure technologies. · Linux (Ubuntu)/… Recovery · SonicWall or similar firewall technologies · Experience using PowerShell for administration and automation. · Exposure to AI and automation tools to improve operational efficiency. · Excellent communication skills with the ability to engage confidently with technical and non-technical stakeholders. Desirable Experience · MSP background. · Pre-sales, solution design and technical scoping. ...