Service Delivery Manager
- Hiring Organisation
- Frontier Resourcing Ltd
- Location
- Bristol, Avon, South West, United Kingdom
- Employment Type
- Permanent
Secure Operations Service Delivery team Own and manage Incident, Request, Change, Problem and Escalation processes Design and embed ITIL aligned service management processes Drive continual service improvement through KPI reporting and trend analysis Manage the Secure Operations run budget Chair Change Advisory Boards when required Define tooling and platforms … defence, engineering, R&D or hi tech manufacturing environments preferred Strong, well-rounded IT operations knowledge Demonstrable experience building and leading teams Excellent stakeholder management and communication skills ITIL v4 Foundation certification Experience working in security controlled environments Knowledge of Microsoft enterprise environments Awareness of ISO 27001, Cyber ...