Stakeholder Management Jobs in the UK

301 to 325 of 2,298 Stakeholder Management Jobs in the UK

Employee Experience & Development Lead

Barnard Castle, County Durham, United Kingdom
Hybrid / WFH Options
GlaxoSmithKline
external links have been removed from this refined description.) The purpose of this role is to drive continuous improvement across Employee Resource Groups (ERGs), Health & Wellbeing initiatives, Early Talent management and coordination, strategic workforce planning, and training programs for the wider business. This role will foster an inclusive, healthy, and growth oriented workplace while aligning with GSK's strategic … and wellbeing programs that enhance employee resilience, productivity, and overall wellness. Partner with internal stakeholders and external providers to deliver solutions for mental, physical, and emotional wellbeing. Early Talent Management & Coordination: Develop and execute strategies to attract, retain, and develop early-career talent, including graduates, apprentices, and interns. Coordinate onboarding, mentoring, and development programs to ensure early talent receives … and Engagement: Advocate for a culture of continuous learning, inclusion, and wellbeing that aligns with GSK's values. Partner with leaders to embed these principles across teams and functions. Stakeholder Engagement: Build strong relationships with internal and external stakeholders to drive collaboration and support for initiatives. Represent GSK in external forums to showcase best practices and strengthen the company More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Programme Manager - DV Cleared

Farnborough, Hampshire, England, United Kingdom
Sanderson
include: Programme Leadership: Oversee the full lifecycle of designated programmes, ensuring alignment with business goals and client expectations. Strategic Planning: Develop and manage programme plans, budgets, resources, and timelines. Stakeholder Engagement: Build strong relationships with clients, partners, and internal teams. Risk & Compliance: Identify risks and ensure adherence to industry standards, regulations, and security protocols (including ITAR/export controls … re Looking For: We're seeking a confident and experienced leader with a passion for technology and defence innovation. You'll need: 5+ years' experience in programme/project management within a defence environment. Proven expertise in defence digital technologies , procurement, and regulatory frameworks. Experience working with emergent technologies and high-tech organisations. Strong leadership, communication, and stakeholder management skills. Proficiency in project management methodologies (Agile, PRINCE2, APMP). Deep understanding of Portfolio, Programme and Project Management (P3M) . Ability to manage multiple complex programmes simultaneously. Solid financial oversight and budget management experience. Why Apply: You'll be part of a forward-thinking team shaping the future of defence technology. They offer: A More ❯
Employment Type: Full-Time
Salary: £90,000 - £100,000 per annum
Posted:

Project Manager - PSTN Switch Off - 12 month FTC

Bristol, Avon, England, United Kingdom
Unite Students
budgets, tracking expenditures and ensuring cost-effective solutions. Monitor project progress against the timeline, providing regular updates and reports to stakeholders and project sponsors. Co-ordinate training and change management initiatives, ensuring end-users are well-prepared for the new technology solutions. Ensure smooth handover to operational teams, including the documentation of lessons learned and benefits realisation post-implementation. … preferably within the telecoms or property sectors. Strong knowledge of PSTN systems and replacement technologies, including regulatory compliance requirements such as BS5839 and telecoms infrastructure best practices. Excellent project management skills, with experience in managing complex, multi-stakeholder projects from initiation to completion. Proficiency in project management methodologies, such as Prince2, PMP, or Agile, with the ability … to apply best practices to project delivery. Experience in managing third-party suppliers and contractors, ensuring successful delivery and compliance with contractual obligations. Strong budget management capabilities, with the ability to develop forecasts, track expenditures, and optimise project costs. Excellent stakeholder management skills, with the ability to effectively engage and communicate across multiple business functions. Familiarity with More ❯
Employment Type: Contractor
Rate: £0 per annum
Posted:

Lead Business Systems Development Officer

Newham, Truro, Cornwall, England, United Kingdom
Hybrid / WFH Options
Jobline UK
agreement of requirements for new or modified functionalities in key line-of-business applications Manage internal and external client relationships, ensuring the successful delivery of change initiatives Oversee risk management for projects and collaborate with third-party suppliers to ensure high-quality outcomes Provide training and ongoing support to end users, maintaining comprehensive documentation of systems configuration and processes … We're Looking For: Essential Skills: Proficiency in Oracle Cloud HCM is crucial — we seek an individual with practical experience in managing, configuring, and optimising Oracle's Human Capital Management platform to align with strategic HR and business objectives In-depth understanding of business systems and their operational significance Strong communication, organisational, and analytical skills Experience in a hybrid … team environment and a background in customer service or stakeholder management Desirable Skills: Familiarity with systems supporting HR, finance, or data management Experience with project management tools and data analytics Benefits: Work from home Culture that promotes personal and professional growth Be part of a team that is dedicated to making a difference and providing exceptional More ❯
Employment Type: Full-Time
Salary: £31,000 - £42,000 per annum
Posted:

Management Consulting Manager - Utilities

London, United Kingdom
Accenture
Management Consulting Manager - Utilities Energy Transition Manager Location: London, Manchester Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology … financial analysis, market data analysis, etc. Project manage and use your experience with delivery methods such as Agile, Lean, and Design Thinking to drive success Leverage your relationship and stakeholder management skills to accomplish team objectives Communicate with excellence (written, conversational and presentation delivery) We are looking for experience in the following skills: 6 years+ industry experience in … the UK regulatory environment, experience in analysing market changes and providing insights on the change Leadership experience managing teams both from a project delivery and personal development perspective Project management delivering high complexity projects on time and to Client satisfaction Strong consulting experience with excellent stakeholder engagement and communication skills Set yourself apart: Ability to lead with excellence More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

PMO Team Lead

Twyford, Reading, Berkshire, England, United Kingdom
Source4 Personnel Solutions
performance managementOverseeing the planning, execution, and delivery of strategic engineering projectsEnsuring projects run on time, within scope, and to budgetManaging resource allocation to optimize efficiency across the portfolioSupporting change management and communication strategies during project rolloutsImplementing and maintaining project management standards, tools, and methodologiesMonitoring project performance and reporting regularly to the Senior Leadership TeamIdentifying and mitigating project risks … and issuesDriving continuous improvement through project reviews and lessons learnedCollaborating with cross-functional teams to ensure strong stakeholder engagement What they are looking for:Proven experience leading PMO teams or managing multiple projects simultaneouslyStrong knowledge of project management methodologies and tools (certifications such as PMP, PRINCE2, or PMI-ACP are advantageous but not essential)Background in IT engineering … projects (e.g., networking, CCTV, retail intelligence) is highly desirableStrategic thinker with a passion for operational excellence and continuous improvementSkilled in change management and organizational transformationExcellent communication and stakeholder management skillsSelf-motivated, results-driven, and solutions-focused team playerKnowledge of ServiceNow would be beneficial but not essential Why apply? This is a key role with the opportunity to More ❯
Employment Type: Full-Time
Salary: £45,000 - £49,000 per annum
Posted:

Technical Delivery Lead - GCP

London, United Kingdom
Tenth Revolution Group
Technical Delivery Lead - GCP Location: London 3 days a week/Leeds 2 days a month Employment Type: Fixed Term Contract OR Umbrella Contract Business Unit: Banking/Data Management A global data and AI-driven transformation company is seeking an experienced Technical Delivery Lead to oversee the delivery of a scalable, enterprise-grade data platform on Google Cloud … delivery life cycle of GCP-based data initiatives. This includes orchestrating teams, managing dependencies, and ensuring alignment with modern data principles and cloud best practices. The role emphasises leadership, stakeholder engagement, and proactive risk management rather than hands-on engineering. Key Responsibilities Lead delivery of GCP-based data platform projects, ensuring strategic alignment and timely execution Coordinate cross … and Pub/Sub Knowledge of modern data architectures including lakehouse, ELT, and schema design Awareness of compliance frameworks such as GDPR, HIPAA, and RBAC Excellent leadership, communication, and stakeholder management skills Bachelor's degree required; Master's preferred Either £110k or Umbrella at £550/day Inside Eligibility Applicants must already be eligible to work in the More ❯
Employment Type: Contract
Rate: £550 - £600/day
Posted:

Technical Delivery Lead - GCP

London, South East, England, United Kingdom
Tenth Revolution Group
Technical Delivery Lead - GCP Location: London 3 days a week/Leeds 2 days a month Employment Type: Fixed Term Contract OR Umbrella Contract Business Unit: Banking/Data Management A global data and AI-driven transformation company is seeking an experienced Technical Delivery Lead to oversee the delivery of a scalable, enterprise-grade data platform on Google Cloud … delivery life cycle of GCP-based data initiatives. This includes orchestrating teams, managing dependencies, and ensuring alignment with modern data principles and cloud best practices. The role emphasises leadership, stakeholder engagement, and proactive risk management rather than hands-on engineering. Key Responsibilities Lead delivery of GCP-based data platform projects, ensuring strategic alignment and timely execution Coordinate cross … and Pub/Sub Knowledge of modern data architectures including lakehouse, ELT, and schema design Awareness of compliance frameworks such as GDPR, HIPAA, and RBAC Excellent leadership, communication, and stakeholder management skills Bachelor's degree required; Master's preferred Either £110k or Umbrella at £550/day Inside Eligibility Applicants must already be eligible to work in the More ❯
Employment Type: Contractor
Rate: £550 - £600 per day
Posted:

Senior Project Manager (M&A) FTC

Surrey, United Kingdom
Hybrid / WFH Options
Hays Technology
Months FTC: £80,000 - £120,000 + Benefits Your New Role An exciting opportunity has arisen for a Lead M&A Project Manager to join a leading Facilities Management organisation on a permanent basis. You will be responsible for overseeing a multi-million-pound post-acquisition integration programme, driving strategic transformation and synergy realisation across a complex operational landscape. … of a strategic integration programme, ensuring delivery against key objectives, timelines, and budget. Your responsibilities will include: Programme Leadership: Oversee the end-to-end delivery of the integration programme. Stakeholder Engagement: Build and maintain strong relationships with senior stakeholders across both legacy and acquiring organisations. Service Integration Oversight: Coordinate the integration of core FM services including: Technical Services, Projects … monitor and report on financial impacts, including transition costs and operational efficiencies. Synergy Realisation: Identify and deliver measurable value through synergy opportunities across services and support functions. Governance & Risk Management: Establish robust governance structures, risk registers, and escalation protocols. Change & Communications: Lead change management and internal communications strategies to support cultural alignment and adoption. Compliance & Quality Assurance: Ensure More ❯
Employment Type: Permanent
Salary: £80000 - £100000/annum 12 Months FTC: £80k - £100k
Posted:

Senior device & product manager

Stockport, Greater Manchester, North West, United Kingdom
Peregrine
on behalf of our clients. We are recruiting an exciting opportunity for highly motivated and experienced Senior Product and Device Manager with a strong background in overseeing the strategic management of Smart Metering devices. Client details: A technology-led organisation working at the intersection of energy and digital infrastructure. They deliver secure, large-scale solutions that support national initiatives … Network. You will own the definitive industry determination of operational performance of connected HAN devices. The role requires excellent technical knowledge of SMETS1 and SMETS2 smart metering devices, excellent stakeholder engagement skills, and the ability to communicate complex information in an accessible manner. You will also support the introduction of emerging technologies such as Alt-HAN and load control … devices into test and production environments. Responsibilities: Lead the Device and Product team, cultivating a high-performance culture underpinned by company values. Guide team development, performance management, resource planning and succession readiness. Define and execute the strategic roadmap for Smart Metering devices within the testing and production environments. Maintain oversight of product lifecycle, device vendor relationships, and key enablers More ❯
Employment Type: Permanent
Posted:

Senior Customer Success Manager

London, South East, England, United Kingdom
Identify Solutions
is on making it stick and driving value for clients. Who We're Looking For Tech-savvy and a quick learner, comfortable navigating complex, multi-layered implementations. Strong project management and stakeholder management skills. Excited by innovation - the business is building AI-driven functionality into the platform. Experienced with enterprise-level clients, comfortable engaging C-suite while More ❯
Employment Type: Full-Time
Salary: £75,000 - £100,000 per annum
Posted:

Digital Assistant Manager (UX / UI / Digital Designer)

Birmingham, England, United Kingdom
Hybrid / WFH Options
KPMG UK
capabilities. Address and resolve issues quickly, providing solutions to improve processes. What will you be doing? Strategy Development: Work with the team to develop and implement digital strategies. Team Management: Oversee the digital team, ensuring efficient processes and operations. Project Management: Manage digital projects, ensuring they meet client requirements and are delivered on time. Innovation: Introduce new technologies … providing solutions to improve processes. What will you need to do it? Technical Skills: Experience in digital development, digital design, and UX/UI capabilities. Portfolio showcasing digital projects. Management Skills: Ability to manage and get the best out of a team of developers and designers. Soft Skills: Pragmatic, dynamic, solution-oriented, and passionate about new technologies. Skills we … d love to see/Amazing Extras: Strong organizational and time management skills. Effective stakeholder management and relationship-building skills. Experience: Preferably from an agency environment or an internal creative team, with experience in managing offshore teams. Experience working with offshore teams. Understanding of accessibility requirements and agile development processes. Our Locations: We are open to talk More ❯
Posted:

Business Analyst/Project Manager - Wealth Management

London, South East, England, United Kingdom
Hybrid / WFH Options
Robert Walters
Urgent Hire: Project Manager/Business Analyst - Wealth Management (FTC, London) A leading international bank is seeking a hands-on hybrid PM/BA to deliver a high-priority Wealth Management project . This is a 12-month FTC , with potential to roll, offering hybrid working in London and full benefits. What you'll do: Lead end-to … a focus on execution. Engage directly with senior stakeholders , including C-suite executives. What we're looking for: Proven experience across both PM and BA roles , ideally within Wealth Management . Hands-on end-to-end delivery track record. Experience in Agile environments (implementer rather than strategist). Strong communication and stakeholder management skills. Technically confident: MS … Office Suite, Visio, PowerPoint, Excel . Project management certifications (e.g., PRINCE2, PMP, APM) are a strong advantage. The Package: 12-month FTC (not day rate contracting) London-based, hybrid working Benefits include medical insurance, holidays, pension scheme If you have the right experience and are ready to take on a hands-on, delivery-focused Wealth Management role , we More ❯
Employment Type: Temporary
Salary: Salary negotiable
Posted:

Project Manager

Cardiff, South Glamorgan, Wales, United Kingdom
Hybrid / WFH Options
Robert Half
Project Manager Dynamics 365 Location: Cardiff? Day Rate: Competitive? Contract: 6 months+ Are you a finance professional with project management/PMO expertise and strong hands-on experience with Dynamics 365 (D365) Our client, a small but impactful charity , is seeking an Interim PMO/Project Manager to oversee critical D365 projects that will shape the future of their … will provide structure, governance, and control while ensuring D365 supports both financial and operational needs of the charity. Key Responsibilities Lead PMO activities for D365 projects, ensuring governance, risk management, and timely delivery. Translate finance requirements into system solutions, ensuring D365 supports robust reporting and compliance. Oversee project plans, budgets, risks, and supplier management. Collaborate with finance and senior … leadership to align D365 with business goals. Deliver clear project documentation, reporting, and stakeholder updates. Support training, change management, and adoption across the organisation. About You Proven experience in PMO, Project Management, or Project Support . Strong hands-on knowledge of Microsoft Dynamics 365 (D365) , ideally finance-focused. Excellent stakeholder management and communication skills. Charity More ❯
Employment Type: Full-Time
Salary: £300 - £500 per day
Posted:

SAP Project Manager

Slough, England, United Kingdom
AG Consultancy & Apps Ltd
the Project Manager will also contribute to internal capability development, project assurance, and business development as part of our consultancy's growth strategy Role and Responsibilities Client Delivery – Project Management End-to-End Project Leadership Lead full lifecycle SAP projects using SAP Activate or hybrid methodologies Drive project initiation, planning, execution, monitoring, and closure Own integrated project plans, deliverables … and milestones across workstreams Governance & Stakeholder Management Establish and manage project governance including Steer Co’s, working groups, and issue escalation paths Serve as the key point of contact for client stakeholders, including sponsors and business leads Report project progress, risks, and mitigation plans in a clear and timely manner Budget, Scope & Resource Management Manage budgets, resource … plans, time tracking, and financial forecasting Control scope through robust change management processes Oversee internal and external teams, ensuring clarity of roles and accountabilities Risk & Issue Management Proactively manage risks and issues using structured RAID processes Escalate critical items and drive resolution with appropriate governance Maintain alignment with program objectives and business case Quality & Delivery Assurance Ensure delivery More ❯
Posted:

SAP Project Manager

reading, south east england, united kingdom
AG Consultancy & Apps Ltd
the Project Manager will also contribute to internal capability development, project assurance, and business development as part of our consultancy's growth strategy Role and Responsibilities Client Delivery – Project Management End-to-End Project Leadership Lead full lifecycle SAP projects using SAP Activate or hybrid methodologies Drive project initiation, planning, execution, monitoring, and closure Own integrated project plans, deliverables … and milestones across workstreams Governance & Stakeholder Management Establish and manage project governance including Steer Co’s, working groups, and issue escalation paths Serve as the key point of contact for client stakeholders, including sponsors and business leads Report project progress, risks, and mitigation plans in a clear and timely manner Budget, Scope & Resource Management Manage budgets, resource … plans, time tracking, and financial forecasting Control scope through robust change management processes Oversee internal and external teams, ensuring clarity of roles and accountabilities Risk & Issue Management Proactively manage risks and issues using structured RAID processes Escalate critical items and drive resolution with appropriate governance Maintain alignment with program objectives and business case Quality & Delivery Assurance Ensure delivery More ❯
Posted:

SAP Project Manager

london, south east england, united kingdom
AG Consultancy & Apps Ltd
the Project Manager will also contribute to internal capability development, project assurance, and business development as part of our consultancy's growth strategy Role and Responsibilities Client Delivery – Project Management End-to-End Project Leadership Lead full lifecycle SAP projects using SAP Activate or hybrid methodologies Drive project initiation, planning, execution, monitoring, and closure Own integrated project plans, deliverables … and milestones across workstreams Governance & Stakeholder Management Establish and manage project governance including Steer Co’s, working groups, and issue escalation paths Serve as the key point of contact for client stakeholders, including sponsors and business leads Report project progress, risks, and mitigation plans in a clear and timely manner Budget, Scope & Resource Management Manage budgets, resource … plans, time tracking, and financial forecasting Control scope through robust change management processes Oversee internal and external teams, ensuring clarity of roles and accountabilities Risk & Issue Management Proactively manage risks and issues using structured RAID processes Escalate critical items and drive resolution with appropriate governance Maintain alignment with program objectives and business case Quality & Delivery Assurance Ensure delivery More ❯
Posted:

PMO Team leader

Twyford, Reading, Berkshire, England, United Kingdom
Source4 Personnel Solutions
PMO Team Lead Location: Twyford, Berkshire Salary: £45,000 – £49,000 per annum What you’ll be doing: Leading and developing the PMO team, providing guidance, mentorship, and performance management Overseeing the planning, execution, and delivery of strategic engineering projects Ensuring projects run on time, within scope, and to budget Managing resource allocation to optimize efficiency across the portfolio … Supporting change management and communication strategies during project rollouts Implementing and maintaining project management standards, tools, and methodologies Monitoring project performance and reporting regularly to the Senior Leadership Team Identifying and mitigating project risks and issues Driving continuous improvement through project reviews and lessons learned Collaborating with cross-functional teams to ensure strong stakeholder engagement What the … client is looking for: Proven experience leading PMO teams or managing multiple projects simultaneously Strong knowledge of project management methodologies and tools (certifications such as PMP, PRINCE2, or PMI-ACP are advantageous but not essential) Background in IT engineering projects (e.g., networking, CCTV, retail intelligence) is highly desirable Strategic thinker with a passion for operational excellence and continuous improvement More ❯
Employment Type: Full-Time
Salary: £45,000 - £49,000 per annum
Posted:

Data Scientist

United Kingdom
Harnham
looking for a Decision Scientist to help shape pricing strategy and drive commercial performance through automation and data-led insight. You’ll work closely with stakeholders across Commercial, Revenue Management, and Data Engineering to develop statistical and machine learning models that optimise pricing decisions and operational efficiency. This is a high-impact role where your work will directly contribute … related field Strong proficiency in Python, SQL Hands-on experience with statistical analysis and machine learning Able to translate complex data challenges into practical business solutions Strong communication and stakeholder management skills Knowledge of revenue management principles in a commercial setting Familiar with project management processes 2+ years of experience applying machine learning or statistical models More ❯
Posted:

PMO Manager

Sheffield, South Yorkshire, England, United Kingdom
FDM Group
at pace in a fluid and fast-changing environment while maintaining exceptionally high standards of quality Requirements Minimum of 5 years’ experience in PMO leadership, delivery governance, or engagement management within large-scale banking or financial services portfolios Proven experience operating at the C-suite/Managing Director stakeholder level Demonstrable experience in portfolio management or running … small-scale portfolios Advanced Excel skills including VB/macros for data processing and automation Strong PowerPoint and documentation skills for stakeholder-facing material Excellent communication and stakeholder management skills — comfortable challenging senior stakeholders constructively Ability to synthesise and present complex data, with confidence to handle scrutiny and tough questions Highly adaptable, thrives in dynamic, evolving environments More ❯
Employment Type: Contractor
Rate: £55,000 - £60,000 per annum
Posted:

Project Manager - Insurance

Greater London, England, United Kingdom
QBE Insurance
nominated operational projects, by managing and leading dedicated projects, ensuring that the objective of each project is realised within the timescales agreed and on budget. This may involve the management of others either on a temporary or permanent basis, as dictated by the requirements of each project. The Project Manager will act as the interface between the Operating Entity … develop the business and deliver an excellent and comprehensive service. Key Responsibilities Manages assigned projects and contributes to other project as required Ensures appropriate MI is made available to management teams within the Operating Entity so that progress against key performance indicators can be measured (e.g. Operations Dashboard) Provides requests for ad hoc relevant management information, as required … and documentation of business user requirements and translation of these into specifications (e.g. Operating Procedure Manuals, Policies, Process Flow Charts etc) Planning and control of projects adopting standard project management practices and utilising appropriate recording systems (e.g. Teamwork) Key Stakeholder management Post implementation review of the operational impact of the changes Own and be responsible for the More ❯
Posted:

Head of Customer Operations

London Area, United Kingdom
Hybrid / WFH Options
Cardaq UK
cross-functionally with Compliance, Risk, Product, and Technology teams to ensure alignment and efficiency in operations. The ideal candidate has a strong background in merchant risk operations and people management, with a proven ability to optimise processes and lead high-performing teams. Key Responsibilities · Merchant Onboarding & Underwriting: Lead and manage the merchant onboarding and underwriting process end-to-end … and Financial Crime teams to regularly review and adjust monitoring rules and thresholds, ensuring that emerging risks or patterns in transaction data are effectively detected and managed. · Fraud & Dispute Management: Provide oversight for first-line fraud prevention and dispute handling functions. Ensure that potential fraudulent transactions or behaviours are promptly identified, investigated, and addressed using appropriate fraud monitoring tools … automation, data integrations, or improved tooling. Design and implement merchant risk tiering, appropriate review schedules, and automated alerts (e.g. for document expirations or threshold breaches) that support proactive risk management and sustainable growth. · People Leadership & Performance: Manage, mentor, and develop a multidisciplinary team across onboarding, underwriting, monitoring, fraud, and disputes functions. Set clear performance objectives, service-level agreements (SLAs More ❯
Posted:

Head of Customer Operations

City of London, London, United Kingdom
Hybrid / WFH Options
Cardaq UK
cross-functionally with Compliance, Risk, Product, and Technology teams to ensure alignment and efficiency in operations. The ideal candidate has a strong background in merchant risk operations and people management, with a proven ability to optimise processes and lead high-performing teams. Key Responsibilities · Merchant Onboarding & Underwriting: Lead and manage the merchant onboarding and underwriting process end-to-end … and Financial Crime teams to regularly review and adjust monitoring rules and thresholds, ensuring that emerging risks or patterns in transaction data are effectively detected and managed. · Fraud & Dispute Management: Provide oversight for first-line fraud prevention and dispute handling functions. Ensure that potential fraudulent transactions or behaviours are promptly identified, investigated, and addressed using appropriate fraud monitoring tools … automation, data integrations, or improved tooling. Design and implement merchant risk tiering, appropriate review schedules, and automated alerts (e.g. for document expirations or threshold breaches) that support proactive risk management and sustainable growth. · People Leadership & Performance: Manage, mentor, and develop a multidisciplinary team across onboarding, underwriting, monitoring, fraud, and disputes functions. Set clear performance objectives, service-level agreements (SLAs More ❯
Posted:

Head of Customer Operations

london, south east england, united kingdom
Hybrid / WFH Options
Cardaq UK
cross-functionally with Compliance, Risk, Product, and Technology teams to ensure alignment and efficiency in operations. The ideal candidate has a strong background in merchant risk operations and people management, with a proven ability to optimise processes and lead high-performing teams. Key Responsibilities · Merchant Onboarding & Underwriting: Lead and manage the merchant onboarding and underwriting process end-to-end … and Financial Crime teams to regularly review and adjust monitoring rules and thresholds, ensuring that emerging risks or patterns in transaction data are effectively detected and managed. · Fraud & Dispute Management: Provide oversight for first-line fraud prevention and dispute handling functions. Ensure that potential fraudulent transactions or behaviours are promptly identified, investigated, and addressed using appropriate fraud monitoring tools … automation, data integrations, or improved tooling. Design and implement merchant risk tiering, appropriate review schedules, and automated alerts (e.g. for document expirations or threshold breaches) that support proactive risk management and sustainable growth. · People Leadership & Performance: Manage, mentor, and develop a multidisciplinary team across onboarding, underwriting, monitoring, fraud, and disputes functions. Set clear performance objectives, service-level agreements (SLAs More ❯
Posted:

Head of Customer Operations

london (city of london), south east england, united kingdom
Hybrid / WFH Options
Cardaq UK
cross-functionally with Compliance, Risk, Product, and Technology teams to ensure alignment and efficiency in operations. The ideal candidate has a strong background in merchant risk operations and people management, with a proven ability to optimise processes and lead high-performing teams. Key Responsibilities · Merchant Onboarding & Underwriting: Lead and manage the merchant onboarding and underwriting process end-to-end … and Financial Crime teams to regularly review and adjust monitoring rules and thresholds, ensuring that emerging risks or patterns in transaction data are effectively detected and managed. · Fraud & Dispute Management: Provide oversight for first-line fraud prevention and dispute handling functions. Ensure that potential fraudulent transactions or behaviours are promptly identified, investigated, and addressed using appropriate fraud monitoring tools … automation, data integrations, or improved tooling. Design and implement merchant risk tiering, appropriate review schedules, and automated alerts (e.g. for document expirations or threshold breaches) that support proactive risk management and sustainable growth. · People Leadership & Performance: Manage, mentor, and develop a multidisciplinary team across onboarding, underwriting, monitoring, fraud, and disputes functions. Set clear performance objectives, service-level agreements (SLAs More ❯
Posted:
Stakeholder Management
10th Percentile
£40,000
25th Percentile
£51,794
Median
£65,000
75th Percentile
£85,000
90th Percentile
£107,500