51 to 75 of 129 Support Manager Jobs in the UK

Are you a strategic, people-first leader with a passion for delivering exceptional customer experiences? Transport Exchange Group (TEG) is seeking a results-driven Senior Customer Support & Onboarding Manager to lead and inspire our Support, Onboarding, and Customer Experience teams. This is a pivotal role focused on optimising the entire post-sale journey, from seamless onboarding to … proactive support and customer advocacy. About Us: Transport Exchange Group (TEG) established 25 years ago, is a rapidly growing B2B software (SaaS) company dedicated to providing cutting-edge solutions for the logistics and transportation industry. With ongoing investment in new products, we offer the excitement and innovation of a start-up coupled with the stability and benefits of an … UK, India and Ukraine. As part of our growth, we’re committed to delivering a best-in-class customer experience—and that starts with you. Responsibilities: As Senior Customer Support & Onboarding Manager, you will play a key leadership role in shaping and delivering our customer journey strategy: Leadership & Strategy Lead, coach, and develop the Customer Support, Onboarding More ❯

pursuit of an ambitious, world-shaping goal: to provide 1 billion students with access to high-quality education by 2050. That's why we need a high-performing Learning Support Manager to join our team and support our teacher users. Requirements At Cadmus, we're doing a lot of great work to create a profound impact on … our world through the power of education. With Cadmus currently being used in 50+ countries, we're looking for an experienced Learning Support Manager who is passionate about teaching and learning and will onboard, nurture and grow relationships with new and existing teachers. Reporting to the Head of Learning, our Learning Support Manager will: Deliver high … and value-driven relationships both in-person and online. Design high-quality, scaffolded assessments to ensure our teacher users consistently deliver outstanding learning experiences to their students. Deliver exceptional support experiences for our teacher and student users by handling inbound support requests. Successfully manage multiple projects working end-to-end across our pilot and enterprise implementations. Professional Skills More ❯

Start Date: 07.01.2025 Join a pioneering team at a global technology leader developing cutting-edge mapping technologies used in mobile apps and AR products. As a Community Support Manager, you'll be the vital link between a diverse community of users and the internal development team, ensuring that feedback is heard and acted upon. Your insights will directly … experience. This is a unique opportunity to contribute directly to the development of technologies that are changing the way people interact with the world. Responsibilities: Provide timely and effective support to incoming requests from partners and users across multiple communication channels. Clearly communicate user feedback, issues, and opportunities to the internal development team. Categorize and track significant issues impacting … management tools. Identify and document feature requests and potential product improvements for future development. Analyze and refine issue tracking dashboards to provide actionable insights. Prepare and present reports on support system performance, issue resolution metrics, and common user challenges. Maintain and update help documentation to ensure users have access to clear and timely information. Proactively identify opportunities to improve More ❯

integrated and innovative solutions for the civil engineering and construction sectors, specializing in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure. Reporting to our Head of Application Support, this role oversees the support and maintenance of applications. Based in Hoddesdon, the role reports to the Head of Applications and includes line management responsibilities. The ideal candidate … will be flexible, adaptable, and committed to providing excellent support for critical business applications. About our role Improvements - Enhancing system resilience and supporting daily operational technologies. Processes - Understanding and optimizing support processes to ensure effective service delivery. Leading Sprint Releases & Upgrades with thorough testing and business approval. Collaborating with Product Owners to develop strategies. Managing vendor relationships to … ensure service quality. Ensuring support services meet or exceed agreed Service Levels. Regularly reviewing and improving support processes for efficiency and customer satisfaction. Stakeholder engagement and management - Building and maintaining strong relationships with key stakeholders. People management - Leading and mentoring the team, monitoring performance, and providing technical guidance. About you You should have demonstrable experience leading application portfolio More ❯

leading over-50s age inclusive jobs board. CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management, we are recruiting a Technical Manager to join our team and act as the principal client-facing Technical and Engineering expert on a prestigious client account. As a CBRE Technical Manager, you will assist … point of contact for all technical and statutory work requirements and escalations. • Work with the Operational Management Team to ensure collaborative development of the business, effective team working, and support to colleagues. • Dotted line management responsibility for the Engineering Team and indirectly for sub-contractors. • Ensure the Risk Register is kept up to date at all times and present … contract budgets and accounts. Ensure a positive financial position and attend regular financial meetings and reviews including Goods Receipting, Work Order Management, Billing Applications, WebQuote, etc. • Suitably prepare and support internal and client audit programmes. • Work closely with subject matter experts to engage and drive innovation, sustainability, and best practices, and ensure ideas and implementations are effectively tracked and More ❯

scale and grow. Millions of businesses are using AWS cloud solutions to build sophisticated applications with increased flexibility, scalability and reliability. Key job responsibilities We’re seeking a Enterprise Support Manager to lead a team of Technical Account Managers (TAM) based in Greater China Region. Our TAM’s are trusted advisors who help some of the most iconic … term success with our services. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. The team provides advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues. You’ll help craft and execute strategies to drive our customers’ adoption and use of AWS services. As … a leader you will: - Manage and Grow a Business – You will own the profit and loss of multi-million dollar support business that is part of one of the fastest growing businesses in Amazon. - Engage Customers – Collaborate with global Sales Leadership to develop strong customer relationships and a deep understanding of your customer’s business and support needs. More ❯

Social network you want to login/join with: Our client, a global provider of business and creative support services is looking for a Business Support Manager to join their onsite team on a permanent basis. As the Business Support Manager, you’ll be leading data capture and pipeline structuring, creating insightful reports, and providing … analytical support to boost decision-making and operational efficiency. Your adaptability will be key as you navigate the changing workplace, contributing significantly to the company’s success. Main Responsibilities: Leading the setup and maintenance of data pipelines, ensuring reliable and automated data management. Creating and delivering detailed Power BI reports and providing project-based analysis to meet business needs. More ❯

Halian Technologies is seeking a highly capable Digital Application Support Manager to lead the evolution and operation of digital support services for a high-profile, consumer-focused enterprise. This is a strategic and technical leadership position, designed for someone who thrives in fast-paced, high-availability environments and is passionate about delivering exceptional user experiences through operational … excellence. As the Digital Application Support Manager, you will define and execute support strategies and operational models for a suite of digital platforms, including web, mobile, APIs, and customer data services. Youll ensure 24/7 support through both internal and third-party resources, drive observability, automation, and scalability best practices, and help shape the modernisation … of support functions as digital capabilities are increasingly brought in-house. Key Responsibilities: Lead and develop a high-performing digital support team with a strong focus on performance and retention Define and manage support strategies , including SLAs, incident and problem management, escalation paths, disaster recovery, and tooling Champion customer-first principles to ensure digital systems deliver seamless More ❯

Technical Support Manager Permanent Full Time Monday – Friday Lancaster Salary £35k - £45k per annum, 26 days holiday + Bank Hols Are client is seeking an exceptional Customer Service Manager to lead their Technical Support Team with expertise and a personable approach. This role is perfect for someone with strong team management skills, a solid understanding of … technical aspects, and a passion for delivering outstanding customer support. What You'll Be Doing: Leading the Team : Inspire, motivate, and develop the Technical Support Team to deliver outstanding customer service. Improving Processes : Design, implement, and continuously enhance the department’s systems and processes. Managing Workloads : Ensure tickets are handled by the right advisor quickly and efficiently. Reporting : Provide … and ensure timely resolution. What We're Looking For: Team Management Skills : Proven ability to lead and develop a team. Customer Service Expertise : Extensive experience in managing helpdesk/support desk environments. Technical Know-How : Interest and understanding of technology and IT. Great Communication : Excellent written and verbal communication skills. Analytical Mindset : Strong data analysis skills, including proficiency with More ❯

sustainable. We are building the most user-friendly and intuitive Transport Management System (TMS) on the market that automates administrative processes and optimizes planning. To achieve our mission and support our growth, we’re looking for a Customer Support Manager to take our support team to the next level! As Customer Support Manager , you … will lead and optimize our growing support team and have 6-7 direct reports . You’ll be responsible for improving processes and streamlining workflows, ensuring top-tier customer satisfaction, and fostering a high-performing team culture. This is a hands-on role, meaning you won’t just oversee processes—you’ll actively contribute where needed to support the team and drive improvements. As a Customer Support Manager, you'll: Lead and manage the Customer Support team across UK and Belgium (6-7 direct reports) and, as we are growing, additional markets such as France and Poland. Enhance support processes by monitoring key support metrics (response time, CSAT, escalations) and implement strategies More ❯

Halian Technologies is looking for an experienced and driven Senior Application Support Manager (Retail and Digital) to lead the delivery of enterprise-scale application support across digital and in-venue systems for a high-impact, consumer-facing environment. This is a senior leadership role that blends strategic planning with hands-on service delivery to ensure reliable, customer … a vital part in driving system availability, service performance, and continuous improvement across the digital and retail landscape. Key Responsibilities: Provide visionary leadership across digital and retail IT application support Line manage and develop a high-performing support team , including performance and career development Design and implement strategic plans to enhance service quality and resilience Drive a customer … first culture in IT support, balancing user experience and operational efficiency Collaborate with digital product, project, and third-party vendor teams to resolve issues quickly and effectively Maintain and improve service availability , performance monitoring , and incident management Lead problem resolution, root cause analysis, and proactive issue prevention across systems Partner with internal and external stakeholders to align on support More ❯

Job Title: Technical Support Manager Location: Lancaster Contract Details: Permanent, Full Time Mon-Fri 9am to 5pm (onsite) Salary: Competitive, based on experience About Our Client: Join a dynamic software and technology company dedicated to innovative solutions that enhance user experiences and streamline operations. Benefits & Perks: Competitive salary and bonus structure Generous holiday allowance Flexible working hours Professional … development opportunities Health and wellness programmes A vibrant office atmosphere just 12 minutes from Lancaster train station Responsibilities: As a Technical Support Manager, you will: Lead a team of technical support specialists, ensuring high-quality service and support. Develop and implement support strategies to enhance customer satisfaction. Troubleshoot complex issues and provide timely resolutions. Collaborate with … product development teams to relay customer feedback and improve products. Conduct training sessions for staff and customers to maximise product use. analyse support trends and make data-driven recommendations for improvements. Essential (Knowledge, skills, qualifications, experience): Proven experience in a technical support role, with at least 3 years in a management position. Strong understanding of software and technology More ❯

Africa) through a network of direct sales organizations, business partners and value-added resellers. For more information, please visit: http://www.nec-enterprise.com About the Job: The Partner Support Desk manager Cloud job role is key to extending our “Worry Free Experience” to our NEC UNIVERGE BLUE sales partners. As part of our Sales Team, a partner … support manager assures accurate, efficient communications with our partners, their customers and within our own channel team. This role is responsible for project management from quote to order and provide white glove service to contribute to continued growth in our partner channel. Successful partner support managers who demonstrate a desire and ability to sell may be considered … for lead positions plus a wide variety of sales and support positions in our company. Key Responsibilities: Supporting (new) partners with questions related to quoting, ordering and number porting Teaching partners on how to use the systems & tools (themselves) Skills/Experience Required: Previous experience as a coordinator, customer success, project management, or sales support Experience working within More ❯

An exciting new opportunity has been created at OCU, we are on the hunt for an experienced Platform Support Manager to be based in Stockport or Preston. The Platform Support Manager is an essential investment in stability, scalability, and service excellence as the company grows, this is a pivotal leadership role at a transformative moment in … the company's growth. With increasing contracts, clients, and platform usage, the demand for robust support is rising. This role ensures seamless incident resolution, platform resilience, and operational efficiency, directly reducing downtime risks and enhancing user experience. Duties and Responsibilities Managing a small team, you will drive continuous improvement, compliance and technology partner collaboration, minimizing reliance on costly external … As OCU grows, this role safeguards platform performance, incident resolution, and system resilience, minimizing downtime risks while enabling seamless scaling. Enhances Service & Client Satisfaction: By leading a high-performing support team, this role ensures faster issue resolution, better onboarding for new contracts, and an improved user experience across all platforms. Supports OCU’s Strategic Growth Goals: This role is More ❯

Support Manager - Cunninghams EPOS Group Cunninghams Epos Group is a leading national company specialising in the design and integration of software solutions for the Retail and Hospitality sectors. Our solutions include extensive Point of Sale capability, Stock Control, Online Table Bookings and Webstores. The company is continuously developing new products, features and functionality to meet the needs of … supplier of choice, Cunninghams EPOS Group cherishes brand values of ambition, caring commitment and agility bound to a strong engineering base of technical competence. Position: Reporting to the Operations Manager with responsibility for the day to day management of the Support teams you will provide a consistently high level of support to the business and all clients … in line with the defined service level agreements. You will be highly motivated and a self-starter with a passion for Customer Support who enjoys the thrill of working in a challenging environment. The Company promotes a cohesive working environment, where all employees should be prepared to help and assist with the work of teams other than their own More ❯

multi-asset strategies with a growing presence in London - is expanding their EUC team as part of continued headcount growth. You’ll take ownership of 3rd and 4th line support across Windows desktop, Citrix VDI, Azure, and Active Directory environments, collaborating with senior engineers across EMEA and the US. This is a broad, hands-on role where you’ll … lead on escalated issues, shape support best practices, and gain deeper exposure to enterprise infrastructure tooling, scripting, and cloud integrations... Key Responsibilities Provide advanced (3rd/4th line) technical support for the firm’s global Windows and Citrix environment Troubleshoot and resolve complex issues across Windows 10/11, Server 2019, and Active Directory Support and optimise … Citrix Virtual Apps and Desktops (VDI) and user session performance Maintain and manage Group Policy Objects (GPOs) across multiple domains Assist with VMware environment support and infrastructure administration Work with Microsoft Azure platforms including Entra ID, IAM, PIM, and Storage Use PowerShell to script and automate infrastructure management and task execution Coordinate with global teams on change control, maintenance More ❯

multi-asset strategies with a growing presence in London - is expanding their EUC team as part of continued headcount growth. You’ll take ownership of 3rd and 4th line support across Windows desktop, Citrix VDI, Azure, and Active Directory environments, collaborating with senior engineers across EMEA and the US. This is a broad, hands-on role where you’ll … lead on escalated issues, shape support best practices, and gain deeper exposure to enterprise infrastructure tooling, scripting, and cloud integrations... Key Responsibilities Provide advanced (3rd/4th line) technical support for the firm’s global Windows and Citrix environment Troubleshoot and resolve complex issues across Windows 10/11, Server 2019, and Active Directory Support and optimise … Citrix Virtual Apps and Desktops (VDI) and user session performance Maintain and manage Group Policy Objects (GPOs) across multiple domains Assist with VMware environment support and infrastructure administration Work with Microsoft Azure platforms including Entra ID, IAM, PIM, and Storage Use PowerShell to script and automate infrastructure management and task execution Coordinate with global teams on change control, maintenance More ❯

DWP. Digital with Purpose. We're looking for a Digital Practice Support Manager to join our team. In DWP our different digital professions are set up into communities of practice. These brilliant roles are all about helping to ensure those practices are at their best, happy, skilled, engaged, informed and united in their understanding of what they are … community of over 1,100 professionals who are driving digital transformation. You'll work closely with the Head of Practice, Executive Sponsor, and Heads of Role, to shape and support the delivery of strategic objectives around Capacity, Capability, and Community. DWP is the UK's largest government department. Our digital teams are transforming the way we help people into … work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, the problems we have to solve are rich and complex, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Proficient in MS Office software More ❯

DWP. Digital with Purpose. We're looking for a Digital Practice Support Manager to join our team. In DWP our different digital professions are set up into communities of practice. These brilliant roles are all about helping to ensure those practices are at their best, happy, skilled, engaged, informed and united in their understanding of what they are … community of over 1,100 professionals who are driving digital transformation. You'll work closely with the Head of Practice, Executive Sponsor, and Heads of Role, to shape and support the delivery of strategic objectives around Capacity, Capability, and Community. DWP is the UK's largest government department. Our digital teams are transforming the way we help people into … work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, the problems we have to solve are rich and complex, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Proficient in MS Office software More ❯

DWP. Digital with Purpose. We're looking for a Digital Practice Support Manager to join our team. In DWP our different digital professions are set up into communities of practice. These brilliant roles are all about helping to ensure those practices are at their best, happy, skilled, engaged, informed and united in their understanding of what they are … community of over 1,100 professionals who are driving digital transformation. You'll work closely with the Head of Practice, Executive Sponsor, and Heads of Role, to shape and support the delivery of strategic objectives around Capacity, Capability, and Community. DWP is the UK's largest government department. Our digital teams are transforming the way we help people into … work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, the problems we have to solve are rich and complex, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Proficient in MS Office software More ❯

DWP. Digital with Purpose. We're looking for a Digital Practice Support Manager to join our team. In DWP our different digital professions are set up into communities of practice. These brilliant roles are all about helping to ensure those practices are at their best, happy, skilled, engaged, informed and united in their understanding of what they are … community of over 1,100 professionals who are driving digital transformation. You'll work closely with the Head of Practice, Executive Sponsor, and Heads of Role, to shape and support the delivery of strategic objectives around Capacity, Capability, and Community. DWP is the UK's largest government department. Our digital teams are transforming the way we help people into … work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, the problems we have to solve are rich and complex, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Proficient in MS Office software More ❯

DWP. Digital with Purpose. We're looking for a Digital Practice Support Manager to join our team. In DWP our different digital professions are set up into communities of practice. These brilliant roles are all about helping to ensure those practices are at their best, happy, skilled, engaged, informed and united in their understanding of what they are … community of over 1,100 professionals who are driving digital transformation. You'll work closely with the Head of Practice, Executive Sponsor, and Heads of Role, to shape and support the delivery of strategic objectives around Capacity, Capability, and Community. DWP is the UK's largest government department. Our digital teams are transforming the way we help people into … work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, the problems we have to solve are rich and complex, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Proficient in MS Office software More ❯

career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi's Global Reconciliation Support Team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services … that enable growth and economic progress. Team/Role Overview Working as an Applications Support Senior Manager, you will play an integral role in running and maintaining the production environment for reconciliation applications so that the our Operations and Risk & Control users can confidently service their clients. The role sits within the Data Engineering Production Management team, which … and delivering world-class Client experience and enabling growth via scalability. You will be working closely with colleagues in APAC, EMEA and NAM to ensure perfect 24/7 support of our franchise critical applications. In addition, you will also partner with Level 1 Support teams, Application Technology Development teams, Infrastructure teams and the Business Product owners. You More ❯

multi-asset strategies with a growing presence in London - is expanding their EUC team as part of continued headcount growth. You’ll take ownership of 3rd and 4th line support across Windows desktop, Citrix VDI, Azure, and Active Directory environments, collaborating with senior engineers across EMEA and the US. This is a broad, hands-on role where you’ll … lead on escalated issues, shape support best practices, and gain deeper exposure to enterprise infrastructure tooling, scripting, and cloud integrations... Key Responsibilities Provide advanced (3rd/4th line) technical support for the firm’s global Windows and Citrix environment Troubleshoot and resolve complex issues across Windows 10/11, Server 2019, and Active Directory Support and optimise … Citrix Virtual Apps and Desktops (VDI) and user session performance Maintain and manage Group Policy Objects (GPOs) across multiple domains Assist with VMware environment support and infrastructure administration Work with Microsoft Azure platforms including Entra ID, IAM, PIM, and Storage Use PowerShell to script and automate infrastructure management and task execution Coordinate with global teams on change control, maintenance More ❯

strategically about business, product, and technical challenges as you help our customers take advantage of the efficiencies, cost savings and quick innovation available only in the cloud. As Enterprise Support Manager, you will lead a team of Technical Account Managers who are the primary operational point of contact for your customer, helping to plan, review, and oversee ongoing … is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that … plans Work with AWS executive leadership to influence the product roadmap Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning About the team In GFS, we provide support to some of the world's largest financial services industries. We align ourselves with our customers to support their adoption of the cloud. We analyze and assist with More ❯