Do you enjoy helping people get the best out of business systems? We’re looking for a Training & Systems SupportSpecialist to take ownership of ERP training and user support across multiple teams including engineering, logistics, procurement and finance. This role is ideal for someone who combines strong technical knowledge with the ability to explain complex processes … system, while also acting as a trusted point of contact for queries and support. Key Responsibilities Design and deliver training sessions tailored to different business areas. Provide hands-on support to system users, troubleshooting and resolving issues. Keep training content up to date as processes evolve. Build strong relationships with internal teams and external software partners. Travel to other … sites in the UK and internationally when required. Step in to support team leadership when needed. About You Qualified in training delivery (e.g. Train the Trainer or equivalent). Confident communicator who can adapt content for a wide range of audiences. Strong understanding of ERP systems and technical workflows. Comfortable working with detail while keeping an eye on the More ❯
Customer Support Agent – Professional Opportunity Our Client is seeking a dedicated and proactive Customer Support Agent to join their growing team. This role is pivotal in providing exceptional support to users, responding to queries, and delivering solutions within established SLA parameters. If you have a keen eye for detail, a customer-first mindset, and a drive to … grow your career in a dynamic environment, this opportunity is for you. Role Overview As a Customer Support Agent, you will manage incoming support requests, diagnose technical issues, and collaborate with internal teams to ensure prompt and effective resolution. You’ll play a critical role in enhancing user experiences and identifying opportunities for service improvements, all while embodying … professionalism and technical aptitude. Key Responsibilities Efficiently manage inbound support tickets via phone and email, ensuring prompt triage and prioritization. Document and oversee support requests using ticketing systems, maintaining transparency with clients throughout the process. Diagnose and resolve technical issues, escalating when necessary. Liaise with internal stakeholders to expedite resolutions and manage application configuration changes. Deliver top-tier More ❯
Change your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone Role: Operations SupportSpecialist Located: London (Various Locations) Package: Competitive Salary, Travel allowance, Pension, and other benefits About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that … about Ricoh Today What you will be doing Working across various sites in London, covering absences and holidays Provide excellent customer service Working within different functions to provide operations support - Reception, mail room, administration Ensure that all relevant paperwork is completed accurately to be able to provide clear information to management or to the customer where required. Demonstrate productive More ❯
Application Support Analyst – Insurance Systems (London Market) 📍London (Hybrid) | 💼 Permanent | 💰 Competitive Salary + Benefits Are you ready to make a real impact in the insurance technology space? Join a business that’s shaping the future of underwriting and claims systems across international markets — where your expertise won’t just support operations, it will drive innovation. We’re looking … for a skilled Application Support Analyst to support and enhance core insurance platforms used across underwriting, claims, and back-office functions. You’ll work closely with internal teams and external vendors to maintain and improve systems like Subscribe , Exact Advantage , and other market-leading applications. This is a hands-on role where you’ll troubleshoot issues, coordinate releases … makes this opportunity stand out? Tech & Tools : Work with SQL, SSIS, SSRS, T-SQL, and gain exposure to platforms like DOCOsoft, ImageRight, Tyche, and DQ Pro etc Industry Impact : Support systems critical to London Market operations, including policy administration and aggregation platforms. Growth & Ownership : Be part of a team that values proactive thinking, ownership, and continuous improvement. Culture : Join More ❯
Application Support Analyst – Insurance Systems (London Market) 📍London (Hybrid) | 💼 Permanent | 💰 Competitive Salary + Benefits Are you ready to make a real impact in the insurance technology space? Join a business that’s shaping the future of underwriting and claims systems across international markets — where your expertise won’t just support operations, it will drive innovation. We’re looking … for a skilled Application Support Analyst to support and enhance core insurance platforms used across underwriting, claims, and back-office functions. You’ll work closely with internal teams and external vendors to maintain and improve systems like Subscribe , Exact Advantage , and other market-leading applications. This is a hands-on role where you’ll troubleshoot issues, coordinate releases … makes this opportunity stand out? Tech & Tools : Work with SQL, SSIS, SSRS, T-SQL, and gain exposure to platforms like DOCOsoft, ImageRight, Tyche, and DQ Pro etc Industry Impact : Support systems critical to London Market operations, including policy administration and aggregation platforms. Growth & Ownership : Be part of a team that values proactive thinking, ownership, and continuous improvement. Culture : Join More ❯
Application Support Analyst – Insurance Systems (London Market) 📍London (Hybrid) | 💼 Permanent | 💰 Competitive Salary + Benefits Are you ready to make a real impact in the insurance technology space? Join a business that’s shaping the future of underwriting and claims systems across international markets — where your expertise won’t just support operations, it will drive innovation. We’re looking … for a skilled Application Support Analyst to support and enhance core insurance platforms used across underwriting, claims, and back-office functions. You’ll work closely with internal teams and external vendors to maintain and improve systems like Subscribe , Exact Advantage , and other market-leading applications. This is a hands-on role where you’ll troubleshoot issues, coordinate releases … makes this opportunity stand out? Tech & Tools : Work with SQL, SSIS, SSRS, T-SQL, and gain exposure to platforms like DOCOsoft, ImageRight, Tyche, and DQ Pro etc Industry Impact : Support systems critical to London Market operations, including policy administration and aggregation platforms. Growth & Ownership : Be part of a team that values proactive thinking, ownership, and continuous improvement. Culture : Join More ❯
london (city of london), south east england, united kingdom
Arthur Recruitment
Application Support Analyst – Insurance Systems (London Market) 📍London (Hybrid) | 💼 Permanent | 💰 Competitive Salary + Benefits Are you ready to make a real impact in the insurance technology space? Join a business that’s shaping the future of underwriting and claims systems across international markets — where your expertise won’t just support operations, it will drive innovation. We’re looking … for a skilled Application Support Analyst to support and enhance core insurance platforms used across underwriting, claims, and back-office functions. You’ll work closely with internal teams and external vendors to maintain and improve systems like Subscribe , Exact Advantage , and other market-leading applications. This is a hands-on role where you’ll troubleshoot issues, coordinate releases … makes this opportunity stand out? Tech & Tools : Work with SQL, SSIS, SSRS, T-SQL, and gain exposure to platforms like DOCOsoft, ImageRight, Tyche, and DQ Pro etc Industry Impact : Support systems critical to London Market operations, including policy administration and aggregation platforms. Growth & Ownership : Be part of a team that values proactive thinking, ownership, and continuous improvement. Culture : Join More ❯
Application Support Analyst – Insurance Systems (London Market) 📍London (Hybrid) | 💼 Permanent | 💰 Competitive Salary + Benefits Are you ready to make a real impact in the insurance technology space? Join a business that’s shaping the future of underwriting and claims systems across international markets — where your expertise won’t just support operations, it will drive innovation. We’re looking … for a skilled Application Support Analyst to support and enhance core insurance platforms used across underwriting, claims, and back-office functions. You’ll work closely with internal teams and external vendors to maintain and improve systems like Subscribe , Exact Advantage , and other market-leading applications. This is a hands-on role where you’ll troubleshoot issues, coordinate releases … makes this opportunity stand out? Tech & Tools : Work with SQL, SSIS, SSRS, T-SQL, and gain exposure to platforms like DOCOsoft, ImageRight, Tyche, and DQ Pro etc Industry Impact : Support systems critical to London Market operations, including policy administration and aggregation platforms. Growth & Ownership : Be part of a team that values proactive thinking, ownership, and continuous improvement. Culture : Join More ❯
We have a new opportunity based in Belfast for a proactive AV SupportSpecialist to act as the first point of contact for clients needing training or support. Working closely with Project Managers and technical teams, you will ensure systems run smoothly while building strong client relationships. The ideal candidate will be outgoing, detail-oriented, and confident in More ❯
Application Support Engineer | Technology | London or Manchester | £40-50k Are you an Application Support Engineer who thrives on solving complex problems and ensuring system stability? This is your chance to join a leading technology company with a mission to help arts organisations succeed. You'll become a key member of their Engineering team, working in a collaborative … low-ego environment to maintain and improve a market-leading platform that drives revenue and builds stronger audience relationships. As an Application Support Engineer, you will: Ensure observability tools are configured to give full visibility of system health. Respond to incidents and urgent issues in a timely and effective manner. Investigate and triage operational issues in collaboration with the … of operational services. Document and report on defects, problems, and risks, sharing knowledge through dashboards and coaching. What We're Looking For Proven experience working in an operations or support team managing SaaS applications. A strong background in SQL Server and Azure SQL . Experience with Log Analytics and Kusto Query Language (KQL) . If you are someone who More ❯
Nottingham, Nottinghamshire, England, United Kingdom Hybrid / WFH Options
Macildowie Recruitment and Retention
End User Services Specialist - IT Nottingham, hybrid Permanent Are you a people-focused IT professional who enjoys helping colleagues directly and delivering great user experiences? We're recruiting an End User Services Specialist to join a busy IT team in Nottingham. T his is a hands-on role where you'll support user onboarding, device fulfilment, and … User Fulfilment ticket queue and respond to incoming requests promptly and professionally. Maintain accurate asset records for end-user IT equipment and coordinate hardware fulfilment. Deliver face-to-face support, answering user questions (sometimes the same one, multiple times a day!) with patience and clarity. Work closely with other IT teams to ensure a smooth user experience and identify … can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market More ❯
Purpose of the role:This role is central to OSL's growth, ensuring the effective design, deployment, and maintenance of IT infrastructure and systems that support Counter-Uncrewed Aerial Systems (C-UAS) and wider safety and security applications.Reporting to the IT Manager, the postholder will deliver project work for both new and existing customers, while also administering infrastructure across … locations, and cloud environments. The role also involves providing technical expertise to optimise performance, resilience, and security of IT systems.The position requires maintaining and improving operational procedures, documentation, and support processes, while ensuring requests for support are managed in line with agreed standards. The postholder will also be responsible for identifying and resolving operational issues, escalating where necessary … Perform routine system updates, patch management, and monitoring to ensure security and optimal performance. Diagnose and resolve hardware, software, and network issues promptly to minimise downtime. Provide responsive technical support to colleagues and customers, ensuring clear communication and a service-oriented approach. Collaborate with other departments to help deliver company and customer objectives. Implement and maintain security best practices More ❯
. About the Role: Deliver in-person and remote technical support for laptops, operating systems, software, printers, and mobile devices, including user training and issue resolution. Proactively monitor and analyse laptop performance to identify issues, determine root causes, and implement solutions that improve system health and efficiency.Provide technical support in person and remotely to troubleshoot and supportMore ❯
Reed Technology is delighted to be partnering with a fantastic company just outside of Aberdeen , currently looking to bring someone onboard permanently to take ownership of desktop support, as well as the planning, execution, and maintenance of their IT infrastructure and equipment. Key Responsibilities: Provide complete support for several areas of the company's IT infrastructure, including software … hardware, servers, networking equipment, data storage/security and access control systems. Assist in implementing and maintaining an integrated business management system to support business growth. Partner with external IT providers to enhance the company's business systems. Support the management of the IT budget, optimizing costs where possible. Required Skills & Qualifications: Minimum 5 years of experience in … IT Support roles, with a strong track record of troubleshooting and resolving technical issues. Proficient in networking, desktop support, and access control systems, with hands-on experience in configuring and maintaining infrastructure. Solid understanding of cloud technologies. Experience with Microsoft Server environments is highly desirable. Strong proficiency in Office 365, particularly with advanced Excel skills. Benefits: Full-time More ❯
Reed Technology is delighted to be partnering with a fantastic company just outside of Aberdeen , currently looking to bring someone onboard permanently to take ownership of desktop support, as well as the planning, execution, and maintenance of their IT infrastructure and equipment. Key Responsibilities: Provide complete support for several areas of the company's IT infrastructure, including software … hardware, servers, networking equipment, data storage/security and access control systems. Assist in implementing and maintaining an integrated business management system to support business growth. Partner with external IT providers to enhance the company's business systems. Support the management of the IT budget, optimizing costs where possible. Required Skills & Qualifications: Minimum 5 years of experience in … IT Support roles, with a strong track record of troubleshooting and resolving technical issues. Proficient in networking, desktop support, and access control systems, with hands-on experience in configuring and maintaining infrastructure. Solid understanding of cloud technologies. Experience with Microsoft Server environments is highly desirable. Strong proficiency in Office 365, particularly with advanced Excel skills. Benefits: Full-time More ❯
At Peregrine, we’re constantly seeking Specialist Talent that offer the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Project Change Professionals in large government organisations to Software Developers in the private sector – we are always in search of the best talent to place, now. How Specialist Talent Works At … Health Cash Plan, Dental, Will Writing etc Annual Leave – 23 days rising to 27 with length of service Sick Pay – Increasing with length of service Role overview: Trade Flow Support (London) Ideally 2 - 5 years’ experience in trade support. Manage global trading platform readiness: pre-trading & post-trading Provide monitoring and support for end-to-end transaction flow … ETD/OTC products is a must Quickly identify, analyse and correct alerts & issues and/or escalate to minimize trade flow impact and pre-empt outages A Trade support background in Investment bank, Brokerage or Exchange is preferred Manage users’ requests: track requests, review approvals, updates, resolution, closure, etc. Identify inefficiencies such as repetitive activities, manual processes and More ❯
At Peregrine, we’re constantly seeking Specialist Talent that offer the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Project Change Professionals in large government organisations to Software Developers in the private sector – we are always in search of the best talent to place, now. How Specialist Talent Works At … Health Cash Plan, Dental, Will Writing etc Annual Leave – 23 days rising to 27 with length of service Sick Pay – Increasing with length of service Role overview: Trade Flow Support (London) Ideally 2 - 5 years’ experience in trade support. Manage global trading platform readiness: pre-trading & post-trading Provide monitoring and support for end-to-end transaction flow … ETD/OTC products is a must Quickly identify, analyse and correct alerts & issues and/or escalate to minimize trade flow impact and pre-empt outages A Trade support background in Investment bank, Brokerage or Exchange is preferred Manage users’ requests: track requests, review approvals, updates, resolution, closure, etc. Identify inefficiencies such as repetitive activities, manual processes and More ❯
At Peregrine, we’re constantly seeking Specialist Talent that offer the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Project Change Professionals in large government organisations to Software Developers in the private sector – we are always in search of the best talent to place, now. How Specialist Talent Works At … Health Cash Plan, Dental, Will Writing etc Annual Leave – 23 days rising to 27 with length of service Sick Pay – Increasing with length of service Role overview: Trade Flow Support (London) Ideally 2 - 5 years’ experience in trade support. Manage global trading platform readiness: pre-trading & post-trading Provide monitoring and support for end-to-end transaction flow … ETD/OTC products is a must Quickly identify, analyse and correct alerts & issues and/or escalate to minimize trade flow impact and pre-empt outages A Trade support background in Investment bank, Brokerage or Exchange is preferred Manage users’ requests: track requests, review approvals, updates, resolution, closure, etc. Identify inefficiencies such as repetitive activities, manual processes and More ❯
london (city of london), south east england, united kingdom
Peregrine
At Peregrine, we’re constantly seeking Specialist Talent that offer the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Project Change Professionals in large government organisations to Software Developers in the private sector – we are always in search of the best talent to place, now. How Specialist Talent Works At … Health Cash Plan, Dental, Will Writing etc Annual Leave – 23 days rising to 27 with length of service Sick Pay – Increasing with length of service Role overview: Trade Flow Support (London) Ideally 2 - 5 years’ experience in trade support. Manage global trading platform readiness: pre-trading & post-trading Provide monitoring and support for end-to-end transaction flow … ETD/OTC products is a must Quickly identify, analyse and correct alerts & issues and/or escalate to minimize trade flow impact and pre-empt outages A Trade support background in Investment bank, Brokerage or Exchange is preferred Manage users’ requests: track requests, review approvals, updates, resolution, closure, etc. Identify inefficiencies such as repetitive activities, manual processes and More ❯
At Peregrine, we’re constantly seeking Specialist Talent that offer the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Project Change Professionals in large government organisations to Software Developers in the private sector – we are always in search of the best talent to place, now. How Specialist Talent Works At … Health Cash Plan, Dental, Will Writing etc Annual Leave – 23 days rising to 27 with length of service Sick Pay – Increasing with length of service Role overview: Trade Flow Support (London) Ideally 2 - 5 years’ experience in trade support. Manage global trading platform readiness: pre-trading & post-trading Provide monitoring and support for end-to-end transaction flow … ETD/OTC products is a must Quickly identify, analyse and correct alerts & issues and/or escalate to minimize trade flow impact and pre-empt outages A Trade support background in Investment bank, Brokerage or Exchange is preferred Manage users’ requests: track requests, review approvals, updates, resolution, closure, etc. Identify inefficiencies such as repetitive activities, manual processes and More ❯
Guildford, Surrey, United Kingdom Hybrid / WFH Options
Person Centred Software Ltd
we're looking for. At Person Centred Software, we're transforming social care with innovative technology, including our market-leading electronic Medication Administration Record (eMAR) system. As a Product Support Advisor, you'll be the first point of contact for care providers using our eMAR and other SaaS products - guiding them through queries, solving problems, and ensuring every interaction … we'll give you the training you need to succeed. What You'll Do Be the friendly, professional voice for our customers, answering queries via email, chat, and phone. Support customers using our eMAR product, helping them navigate features and resolve issues. Diagnose and troubleshoot technical and account-related problems, escalating when needed but always keeping the customer informed. … or over-the-counter products. Share tips, best practices, and self-help resources so customers get the most from our solutions. Work with internal teams to ensure smooth, consistent support for every customer. Spot patterns in questions or problems and suggest improvements. Gather feedback to help us make our products even better. What You'll Bring Experience in a More ❯
ROLE OVERVIEW Our client is seeking a dedicated Product Support Lead to join a leading technology company based in the London area. As the IT Platform Manager, you will be responsible for managing and supporting the efficient operation of various IT platforms such as Salesforce and ServiceNow. KEY DUTIES AND RESPONSIBILITIES: Your duties as Product Support will be … varied; however, the key duties and responsibilities are as follows: 1. Ensure compliance with service level agreements (SLAs) and manage system changes. 2. Provide technical support and engage with both internal and external customers to resolve issues. 3. Lead and motivate cross-functional teams to ensure the delivery of high-quality products and services. 4. Implement environmental considerations in … in business processes, systems, and data. 3. A working knowledge and practical experience with Salesforce, ServiceNow. Key Words: IT Platform Manager/Salesforce/ServiceNow/WalkMe/Technical Support/System Changes/SLAs/Cross-functional Teams/Environmental Considerations/Product Deployment/Stakeholder Management Hyper Recruitment Solutions Ltd (HRS) is an Equal Opportunities employer. We More ❯
ROLE OVERVIEW Our client is seeking a dedicated Product Support Lead to join a leading technology company based in the London area. As the IT Platform Manager, you will be responsible for managing and supporting the efficient operation of various IT platforms such as Salesforce and ServiceNow. KEY DUTIES AND RESPONSIBILITIES: Your duties as Product Support will be … varied; however, the key duties and responsibilities are as follows: 1. Ensure compliance with service level agreements (SLAs) and manage system changes. 2. Provide technical support and engage with both internal and external customers to resolve issues. 3. Lead and motivate cross-functional teams to ensure the delivery of high-quality products and services. 4. Implement environmental considerations in … in business processes, systems, and data. 3. A working knowledge and practical experience with Salesforce, ServiceNow. Key Words: IT Platform Manager/Salesforce/ServiceNow/WalkMe/Technical Support/System Changes/SLAs/Cross-functional Teams/Environmental Considerations/Product Deployment/Stakeholder Management Hyper Recruitment Solutions Ltd (HRS) is an Equal Opportunities employer. We More ❯
ROLE OVERVIEW Our client is seeking a dedicated Product Support Lead to join a leading technology company based in the London area. As the IT Platform Manager, you will be responsible for managing and supporting the efficient operation of various IT platforms such as Salesforce and ServiceNow. KEY DUTIES AND RESPONSIBILITIES: Your duties as Product Support will be … varied; however, the key duties and responsibilities are as follows: 1. Ensure compliance with service level agreements (SLAs) and manage system changes. 2. Provide technical support and engage with both internal and external customers to resolve issues. 3. Lead and motivate cross-functional teams to ensure the delivery of high-quality products and services. 4. Implement environmental considerations in … in business processes, systems, and data. 3. A working knowledge and practical experience with Salesforce, ServiceNow. Key Words: IT Platform Manager/Salesforce/ServiceNow/WalkMe/Technical Support/System Changes/SLAs/Cross-functional Teams/Environmental Considerations/Product Deployment/Stakeholder Management Hyper Recruitment Solutions Ltd (HRS) is an Equal Opportunities employer. We More ❯
ROLE OVERVIEW Our client is seeking a dedicated Product Support Lead to join a leading technology company based in the London area. As the IT Platform Manager, you will be responsible for managing and supporting the efficient operation of various IT platforms such as Salesforce and ServiceNow. KEY DUTIES AND RESPONSIBILITIES: Your duties as Product Support will be … varied; however, the key duties and responsibilities are as follows: 1. Ensure compliance with service level agreements (SLAs) and manage system changes. 2. Provide technical support and engage with both internal and external customers to resolve issues. 3. Lead and motivate cross-functional teams to ensure the delivery of high-quality products and services. 4. Implement environmental considerations in … in business processes, systems, and data. 3. A working knowledge and practical experience with Salesforce, ServiceNow. Key Words: IT Platform Manager/Salesforce/ServiceNow/WalkMe/Technical Support/System Changes/SLAs/Cross-functional Teams/Environmental Considerations/Product Deployment/Stakeholder Management Hyper Recruitment Solutions Ltd (HRS) is an Equal Opportunities employer. We More ❯