Head of Claims Service Delivery
- Location
- Greater London, England, United Kingdom
Maintain appropriate resourcing, workforce planning, and capacity management to meet volume demand and volatility (including CAT/event support where applicable). Establish clear operating procedures, handoffs, and controls to ensure consistent execution across teams and wider Sompo business functions. Oversee the day-to-day management of claims admin … performance and joined-up accountability. 6) People leadership and culture Build a culture of continuous improvement, ownership, and customer-centricity. Ensure effective training, standard operating procedures, and knowledge management for operational processes. Manage and support specific technical and operational team(s) within own function/specialism to ensure that ...